Smelly understaffed, rude employees who seem to not care but intimidate.
The average user rating nationally is 2.8 out of 5 stars based on 31,146 ratings.
|5 Star||4,389 reviews|
|4 Star||1,162 reviews|
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|2 Star||975 reviews|
|1 Star||7,674 reviews|
|5 Star||10,427 ratings|
|4 Star||2,444 ratings|
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|2 Star||2,647 ratings|
|1 Star||15,045 ratings|
Smelly understaffed, rude employees who seem to not care but intimidate.
I have been treated very good here. I woul recommend this place for Rehab. They gave me exercises to live in my home. They are excellent.
Mireya your CNA was excellent. Always cheerful, ready to help and seemed to really care.
Thanks for everything.
This facility is the WORST place I have ever seen! Staff is terrible and uncaring!
The computer required a star to place the review but I give it a minus one million!
I am a Registered Nurse who happened to visit this nursing home. The patients were all smiling and the staff were very interactive with the patients. I asked a couple of the clients did they know the administrator, they all knew him by just Joe and said he is the best and works hard go keep everybody happy! I was pleasantly surprised to see faces that showed they were alert, happy and excited about life! IMPRESSIVE
I was very impressed with Pathways Nursing and Rehabilitation Center. The staff seems to genuinely care about their patients. Everyone was very nice, and willing to hear and address my concerns. It’s a good feeling to leave a facility knowing my loved one is safe and in good hands.
If you would like your loved ones to be stripped of their dignity by incompetent staff with total lack of compassion this is the place. I wouldn't submit an animal to such cruel, I humane treatment.
My mother has been in Higher Call for 8 years. She loves it there. Everyone has a private room which was very important to her. I visited other nursing homes in the area and checked out 1) cleanliness 2) how friendly was the staff as well as checking online for ratings. I found Higher Call had the highest average rating in the area and now I know why. It doesn't smell and Mom is happy and well taken care of. They have a Chaplain that visits and prays with her. It is a lovely facility and feels like a home and not an institution. It is also quiet. Some that I visited were so loud I wondered how anyone could rest. I'm convinced Higher Call is the best. By a Daughter who cares.
A nightmare. Most of the staff there don't care nor have respect for the sick and elderly there. They yell and talk to them in a disrespectful manner. I've walked in the dining room and would see urine under the wheel chair of several residences, one sliding out of wheel chair with alarm going off and no aide in the room to assist them and several of them asleep in their chair leaning forward and looking as if they are going to fall out of the chair. I've even witness aides taking food from the cart for themselves and eating it. One night I visited my dad at dinner time and watched a very elderly lady standing in the middle of the floor with her pants and pamper down to her ankles and she couldn't bend down to pick them up..no aide in the room…You need to get rid of most of the aides there and hire more caring people…Most importantly review the cameras..My dad is out of there now. Wouldn't put a dog there.
We should have read reviews on the sites before sending our family member to Pike Creek Cadia. The amount and depth of the things wrong there makes us feel ill. No communication, language barriers, miserable faces, uncaring attitudes, no respect for families and residents (not true regarding all employees but more than should be, considering the elderly are supposed to be well cared for), a general disappointment as a nursing home. We realize it is difficult to care for this population; however, more needs to change at this nursing home for us to be able to recommend it. Again, not all employees lack in their field, but too many do. One star given.
Worst experience at a rehab I've ever had! Nursing staff was inattentive and uncaring. Horrible care! I called 911 and had my family member taken to the hospital. He arrived with a blood sugar of 44! Not acceptable!! Beware of this facility!
It's a nice place.
My family member was there and I did not see any of the previous reviewers comments. My aunt's nurses and nursing assistants were very caring and it showed when they interacted with her. Always willing to answer Questions. Rehab was great too. I would recommend this facility.
under staffed poor communication between family and staff tried to convey to staff patient was over medicated, talked to several people, (doctors, nurses, etc) and didn't get any response occ. therapist was very unprofessional made remarks to family as a veiled threat whispered to other therapists about patient
patient has improved immensely since he left facility. one morning for 4 hours there was no staff in pod.
I would rate this rehab as less than one. From the minute they met our transport at the door with a dilapidated wheelchair things just went down hill. We came to this rehab because my mom had two pelvic fractures. She is a type one diabetic with other autoimmune disorders. The wheel chair offered no support for her legs (one foot rest was missing) or pelvic support. She cried in pain all the way to her room. Once in the room there was no trapeze on her bed or bed rails, yet they had been told she was going to the rehab from the hospital 3 days earlier. They were not prepared and blamed it on lack of communication. They offered her a hot dog or pancake for her supper knowing she is a type one diabetic. We were told those were the only choices. I had to go to Walmart and get her evening meal. When we finally got a bedside chair it was rusted beyond belief. That chair was replaced with one without a bucket. It took 2 more hours for a bucket to arrive. We were told that the bed situation would be corrected within a few hours. After 18 hours the bed situation had not been corrected. During the whole stay her blood sugar was not taken by the staff, which is no big deal since I was taking it for her. They never asked what her blood sugar was in order to chart it. We were not put in a rehab room. They put her in the general population area instead of the rehab area. At midnight the yelling from nursing home patients was so loud that there was no possibility of sleep. The next day my sister and I decided they were not prepared to properly take care of our mother and we took her home less than 24 hours after arriving.
I live here and love it!
I have been living at Montgomery Care for 3 years and have no regrets moving here. My daughter found this place for me on the internet and I'm so glad she did. I was in another facility prior to this facility and the staff here is much more caring and loving.
would never recommend MANNERCARE, food was gross , I was denied medical help, would not let me see a doctor I was one of the youngest ones there and it was not the cleanest place
The rehab facility "The Retreat" is absolutely BEAUTIFUL! The staff was hard working & attentive. They were kind & approachable & understanding. The OT/PTs were outstanding/remarkable.
Our son, Peter has been a patient here for a couple of weeks now and we could not be happier with the care he's received. We have encountered a group of people who truly care about him and have Gone to great lengths to take our needs into consideration as well. We wish he could stay here forever.
Prior to coming to Kindred Spring Valley Rehab, I did not know much about rehab facilities. I have been here for several weeks and I cannot say enough good things about this place. Everyone has been amazing from day one. I'm so happy I came here to get stronger. The housekeepers, maintenance, food service, nursing, physicians and all other staff have been outstanding. I'm especially grateful to Rex who pushed me to work harder every day, which has allowed me to discharge home. I would without hesitation recommend this facility to anyone needing rehabilitation. Thank you from the bottom of my heart for your compassion and caring. -Gail
I cannot imagine a caring place has this much ignoring to the poor helpless people who stay this place for help. No one cares this place, when poor patients call for help none of them their for help, if you complaint the management all turn as team and will kick you out from with before the patients is able to walk or get up from the bed. The therapist would make false assessment and would say to you insurance would not pay any more, and take the patient to home. Definetly the families and communities join together and fight for this hell place and should complaint to the heal dept, and NY state. If you ask for help the nurses or CNA would say they do not have enough people, every 15-20 people they have only one person. They are taking from insurance around $1,000/person from insurance company and no help at all, so sad, it is money making place. State has to do something for this place, theay should interview the patients and families for how much care they are getting.
I was power of attny for a man that was in this nursing home, He was supposed to be there long enough to build his strength and then return home. However, he was neglected and and losing weight and had a UTI every single month that he was there. They changed DON's twice and Administrator once in the few months he was there. That is only the tip of the iceberg. I don't know what it is like now almost a couple of years later but one of their main problems was the way they did….or lack of it…the care plans. Communication from admin to staff was poor.
DO NOT ADMIT YOUR FAMILY MEMBERS OR LOVED ONES TO:
BROADMOORE MEDICAL LODGE
My 85 yr.old husband was admitted there after hip surgery for therapy on march 27,2017. Beautiful buildings and equipment BUT NO HELP for the patients. At 11:00 pm on march 30,2017 I was ready to call 911 and police to get my husband out of that horrible,dirty,unsafe place. Even the few working there were very stressed and tired. There is no communication between shift changes and administrative staff with too much ATTITUDE!! The morning of march 31,2017 I arrived at 8:30 am to find everyone in a meeting. After 3 hrs the director of nursing Julie Hilton finally arrived in my husbands room, the adistrator and social worker were outside my husbands room listening, SHAME on them. Had I known, I would have further addressed the issue of the filthy room-having found him several times lying in urine and feces for several hours. I got him out of that place and rushed him to Presbyterian hospital in Dallas-the medical board of Texas should do a review of this business-their employees were telling me to get my husband out of their care-my mistake was choosing broadmoor for my husbands rehab. His progress of Broadmoor. Do not send anyone there-Respectfully
Food not good. Nurses are poorly trained. Rehabilitation theperay is non existent! Speech therapy non existent! You can do it better. !!
I concur 100% with the previous review posted February 20th 2017. A large percentage of the staff behave in an unprofessional manner and are either unable or unwilling to provide quality care. 20 minutes to answer a call button is very common. Never seem to have enough staff to provide adequate personal care, yet often see 2-3 congregating and socializing at nurses station. It's normal to see (personal) cell phones in use by nurses and aides while on duty. It's hard to tell who is who because of the numerous colors and prints of the "scrubs" being worn. Name tags, if worn at all, are backwards and unreadable. Meals are served lukewarm at best, incomplete, and visually unappealing. Residents who are bed-bound & need assistance to eat are usually left to fend for themselves. Privacy & dignity of residents is not maintained as I have seen residents being assisted in the bathrooms with room doors wide open allowing anyone who walks by to observe what should be a very private situation. Very new facility overall but hallways regularly smell intensely of urine & have stains on carpet.
It doesn't appear that anyone is "in charge" or supervising the aides, especially in the evening & night. Questions to aides are routinely answered with a shrug of the shoulders and blank stare. Personal care activities that should be documented to ensure completion in timely scheduled intervals are not. Medical care? What medical care? Doctor's orders are routinely not followed. Calls to DON are either not returned at all or are responded to by a subordinate.
I am attesting to my own personal observations.
Great place, Wonder nurses and staff…………always doing something to keep the residents active