My father is a resident of Redeemer Residence Inc., and has been for around 3 years. The facility is, in my opinion, understaffed. My father has had long waits (20+ min.) for assistance when nurse call button pushed, and I have seen this with other residents also. Within about a 4-6 week period, my father has fallen 4 times.
The short-stay rooms are nicer than the long-term rooms; so I'd recommend touring multiple floors of the facility before placing a family member there.
Quarterly reviews are rushed, 20 minutes allotted to each review, even when additional time has been requested by family members. Certain staff members have had an antagonistic relationship with my siblings and myself, but this has been improving recently. Some of the staff have been unwilling to accommodate family members' schedules for quarterly reviews. This changed when it had been repeatedly challenged by family members during the past 2 years.
My father has complained about specific items on the menu at 4 of the past 5 quarterly reviews, and they are still being served.
There have been multiple instances when my family members have threatened to report the facility to oversight organizations. It has sometimes taken this to force Redeemer Residence Inc, to take action--for example sending notifications of dates of quarterly reviews. In one instance, the notification was postmarked THE DAY OF the review, and didn't reach the out of state family member until several days after the review, which made it so family members were not included in the quarterly review. Other times (more than one), some family members were notified of review, while others were not. After Redeemer Residence was finally told that all family members had to be notified in advance for every single review, or they would be reported, the situation changed.
For one quarterly review, I was told my father couldn't attend the review because he was at a doctor's appointment. Meanwhile, one of my siblings found my father in his room immediately after the review, and my father stated he did not have an appointment that day.
There have been several instances when the staff of Redeemer has told one family member one thing, and told another family member something else.
The facility does have several types of activities for residents, and that is one of their better features.
My family has been trying for several months to have our father placed in a different facility, and he is on a waiting list for other nursing homes. Personally, I wouldn't recommend the facility overall.