Staffing issues. =Ratio of patients to technicians!!!
|5 Star||10 ratings|
|4 Star||5 ratings|
|3 Star||1 ratings|
|2 Star||5 ratings|
|1 Star||16 ratings|
Staffing issues. =Ratio of patients to technicians!!!
I would never send my loved one to Arcola Rehab Center. What a horrible experience Would not recommend to anyone!
I was a patient in Cherrylane nursing rehab in November of 2005 until Febuary 2006. I was a ped. struck. The staff there was very supportive and friendly.and patient with me.It also felt like I have been knowing the staff for a long time.I had two pins.One on each side of my pelvis.I can tell that took the staff for a loot.But theywere very cautious working around the pins.I am glad I had such a good group to work with me.I talk about Cherry lane rehab all the time.So keep up the good work,I am so proud of you all,and thanks alot for all the help you gave me.May God bless you all.
Dealing with the administrative/management staff is a NIGHTMARE! They are angry & vendictive. Example: When I meet with them and they told me I had to take my brother home or move him to another facility, I tried to explain to them my circumstances they pretty much shut me down. Meet with them on 11/15 and he was to be gone by 11/23. It took days to find out the name of the doctor who has been treating him, left message asking him to call me, still haven't heard from him. No one has called me back with the name of phychiatrist who is seeing him. I called the Rehabilitation Program Manager & told her not to send someone to my home to review it for safety, she took it upon herself to march right down to my brother's room to tell him he was being discharged. My brother has dementia & this through him into a tail spin, now even though they are a nursing home & rehab they want me to do something about his behavior. These are the people you have to deal with when you have a question not the people who are taking care of him. The Business Office Director had a problem with submitting the Medicaid application said she had 30 days to do so and if I didn't like the way she did it do it myself. Not one person has returned the call's from my attorney. My brother has medical insurance he doesn't have $10,000. a month to spend on his care. I am 71 years old with failing health I can't take care of my brother nor am I in financial position to do so. When asking for my brother's medical records the complaint was "do I realize how long she would have to stand at the copier to accomplish
this" I just wanted to find a geriatric doctor for my brother. Apparently the Interim Administrator feels no need to address any complaints.
This is the worst facility and inhumane staff members I have every come across. My brother, a homeless man, was released by Laurel Regional Hospital to their facility to provide the care necessary from having two strokes and a blood sugar level of 950.
To my surprise and his wife, Patuxent River took my brother from the facility without written authorization, proper release papers or medication and dumped him on the Streets of Baltimore, Maryland.
They deserve a rating of ZERO!!!! Inhumane, uncaring idiots!!!!!!!!!!!
I recently had my dad at this facility. I was very impressed by the environment but even more impressed with the care and compassion shown by the staff. We immediately felt welcomed and at home. My dad had excellent care. He is now home and doing great thanks to the wonderful therapy and nursing staff at Patuxent River.
The facility should set a hight standard for cleanliness, not just in the common areas and treat the patience with dignity. The Director and Assistant director should talk to the caregivers and respond to their complaints, this will make the facility run better and give feedback to all Concern Letters that they never respond too. The patiences get accustom to the passionate employees but the department heads don't treat them well and they end up leaving the facility and find other jobs.
My experience with this nursing home was very positive. I toured several homes before choosing Patuxent River and none of the others compared. The cleanliness of the facility and the friendly staff were what really made me choose Patuxent River. While we were only there for a short time, my dad successfully recovered and is home now. We definitely recommend this place. We had a great experience.
First I should start by saying that I am an elderlaw attorney, licensedn in the state of Maryland, DC and Virginia. I happen to know my way around the senior communities in the area. I wish I felt comfortable putting my contact information here, but I think a pure, honest, totally negative review will have to suffice.
Focusing on Patuxent, THIS PLACE IS OFFENSIVE. I would never, and I repeat, NEVER, place someone I even slightly cared about, especially one of my valuable clients in any of the Sava SeniorCare facilities in the Maryland area. When I have visited, I found that it is dirty and smells; there is never ANY parking; the food looks and smells disgusting; the staff is rude, not only to patients but to professionals such as myself looking to give them business; the staff fight with one another in front of patients; the staff have their own agendas - so when a patient needs something, there seemed to be NO urgency to assist; the social workers at Patuxent are SO lazy that getting anything done for a patient is next to impossible until the social worker themselves are ready.
I met with Mark Asch at Patuxent - he was probably the only reason I would have considered this facility at all. Talk about helpful, thoughtful and genuine!! His customer service was fabulous. I called there earlier this week and found that he was no longer employed there! I inquired as to where he had gone to be told that he was not working somewhere else yet, but he was not going to be working for them any longer.
I also met with Kelly Williams at Arcola, another facility I considered for a particular client. I believe she told me that she had been at Arcola for 12-13 years. She was warm, bent over backward to give me a full tour - all the residents knew her by sight, she hugged many of them and asked them specific questions about their well-being. About a week or two ago, when my client's hospital discharge date was determined, I called one more time to speak with Kelly. Low and behold, she no longers works at Arcola. Again, when asked where she had gone, they said they could not give out that information, but she was no longer employed with Sava.
Don't get me started on Bethesda Health and Rehab, another Sava care center. I didn't even get calls returned from there. Not a good business move.
Overall, my comment should focus not on the individual centers, but on SAVA. It seems they lack upper level management to be able to make appropriate decisions
about who qualified and appropriate directors for their centers are. When it comes to senior services, it is very hard to find good, caring administrators. SAVA seems to do their very best to weed out to upper echelon of these folks, like Mark and Kelly, and bring in those crawling out of the mud. Good luck with that.
To any family or other professional serving seniors in Maryland, stay away, FAR, FAR AWAY from SAVA SeniorCare. They just do NOT have their act together.
The facility is clean and there is not an odor. However, the staff do not communicate with the family or other staff. The majority of the staff sit behind the desk doing paperwork and act very rude and inconvenienced if you have a request. There were a few caring staff, however the majority seem untrained and demonstrate no empathy for the patients. If the patient needs assistance they have to wait 30-60 minutes for a response placing them at risk. We received no paperwork about the policies and procedures and requested a care plan meeting several times and it was to be planned a week and a half away! If you are sent here for a short term stay it appears they want to keep you for however long the stay is authorized whether it is medically necessary or not. The food is horrible, served late in an unorganized manner. My father would assist the other patients at his table because no one would help the ones who had difficulty with cutting food, etc. They do not adhere to any diet restrictions. The night time staff is rude and unprofessional. The direct care staff lacked the basic skills necessary for providing compassionate, comprehensive care but in their defense there seems to be a lack of administrative support and leadership. The staff argue with one another and were heard accusing each other of neglecting their duties and lying.
My first impression of this nursing home was WOW! Is this a nursing home? There was no odor, the place was very clean and everyone was extremely warm and welcoming. I ended up placing my loved one there and have nothing but positive things to say about the experience. The staff were attentive and professional and kept me informed on what was going on. We have successfully transitioned home and would highly recommend this place.
My first experience was not so good. My children and I walked in and it smelled horrible. The entrance should never be this way. The clerk should at least spray when no one is in the presence!!!!!
After reading several of the reviews, I decided to take a tour of this facility. To my surprise the facility was very clean! As I went on tour, I was greeted by everyone I encountered. The patients seemed very happy. I stood outside of one of the dining rooms to watch the daily activity. The patients were enjoying the word games that they were playing. I did admit my dad to this facility and I had no problems. The private room he stayed in was like a hotel suite. He received intense rehab from the day he was admitted. Whenever he needed something the staff was willing to help or get the appropriate staff member. I am very thankful for all that they did for my dad!! I recommend this facility to anyone who is looking for exceptional care!
I had such a great experience at this facility. I cannot say enough good things about the center. From the staff to the amenities, this place is wonderful!
This facility is BY FAR the best nursing home I have toured. The place is very well kept, extremely clean and well run. My mother has been there for several years and has received the best care ever. Anyone who would write such autrocious reviews is completely ridiculous and obvioulsy not in tune with quality care. We cannot say enough good things about PATUXENT RIVER!!!!
I would highly recommend this facility. The facility is clean and the staff friendly. On the tour I was asked if I would like to see the whole facility or just the unit my Dad was going to be on. I elected to see the whole facility and was quite pleased with what I saw. The rehab staff was wonderful. The rehab unit looks like a hotel. The atmosphere is a healing one. Hopefully, we won't need them again but if we do I would not hesitate.
I'm surprised that the previous reviewer had such a terrible experience. My mother has been residing in this facility for over six weeks, for rehab after surgery and the entire staff and nursing team is awesome. The facility is very clean and does not even look like a nursing home, my mum thinks she is in a hotel. I sometimes spend the nights with my mum, and my experience with the night staff is great. The staff provided me with warm blankets, pillows and even offered me hot tea. They are always very prompt responding to call lights, throughout the night. infection control practices are remarkable. I would advice you to speak with management about your concerns, because this is definitely not the same Patuxent River Health and Rehab it seems. I would recommend this facility anytime to someone looking for a top notch rehabilitation center.
This facility should be put on the Maryland Watch List or immediate harm -- the weekend and night staff are rude, uncaring, cold, heartless, unprofessional, mean. The tour guide woman only shows the side of the facility that is kept clean. They put my daughter in a dirty room with a filthy bathroom. The room looked like a cheap motel room. I was heartbroken when I arrived and saw her laying in that room. I cried because I felt so deceived by the tour. It was a pristine example of a bait and switch. The night nurse was dreadful, uncaring, horrible person. The night staff told me that the night nurse was lazy. She did not want to come into the room to address my concerns. I had to use disinfectant towels on the floor and the surface areas and the door knobs. I am attempting to get my daughter removed. The next morning when I saw the breakfast she was being served, I cried and cried. It looked like food you would serve to someone you hate. The 90 year old woman in the bed next to my daughter was put in that filthy bathroom and I timed how long they left her there unattended. It was nearly 30 minutes! I am reporting the facility to the Dept. of Health because of the condition of the bathroom and the fact that the entire weekend (I spent the night there Friday and Saturday) no one came to clean the filthy bathroom. There was a dirty plunger on the floor on top of a dirty black towel. I took photos of the staff bathroom and the visitor bathroom (which the tour guide showed me) -- they were clean -- but my daughter's bathroom was disgusting. The night staff and the day staff did not wash their hands before entering and leaving her room. When I confronted them, they became annoyed. DO NOT LET YOUR LOVED ONE COME HERE. IT IS A HELL HOLE. 0 OUT OF 5 STARS
Terrible facility, staff is rude and unprofessional. Do mot allow yourself or loved ones to go to this facility. 0 out of 5 stars.
I found that it is a clean atmosphere and it has no noticable odors. The staff are very helpful and come immediately when paged. The only complaint that I have is that the patient rooms were very warm. It is easily fixed as each room has it's own thermostat and can be changed by patient.
Patient to staff ratio is not sufficient. Not enough resident care staff and nurses for the number of patients. Food wasn't very good either. However, I was pleased with the Occupational and Physical Therapists although there should be more…. Overall, there is not enough staff to provide really good quality care. Facility is lovely though and kept very clean.
Rude administration with a lack of professionalism. Overheard them talking about new applicants when I came to visit. I feel sorry for anyone who works there.
this facility has serious issues. its dirty, it smells, the staff do not care for the patients. its not a homelike atmosphere.
I am displeased with the overall care my Mom has received there. Currently, I am trying to get her home if not transferred another facility. It might be a good fit for some, but my biggest complaints are how slow they are at responding when the nurse light is turned on (they come in and turn the light off, say someone is coming and usually an hour goes by before anyone comes in to service…ie. bed pan, pain meds). Also the lack of communication and coordination between the therapy group and the nursing staff to properly manage pain so therapy is tolerable seems to be a challenge for this facility. I feel bad for anyone there who does not have an advocate to nudge things along for them. It seems they are severely short staffed and are tasked with so much paper work that some of the patients are neglected, not being any individuals fault. Management of the facility needs to be aware how severely this impacts the overall care of the patients.
This facility is impeccably run, extremely clean and provides top notch care. It does not even look like a nursing home but rather a hotel. The staff took outstanding care of my mom while she was there. We highly recommend this facility. It is by far a premier health care facility.