Excellent care, & rehabilitation
The average user rating for nursing homes in Maryland is 2.6 out of 5 stars based on 726 ratings.
|5 Star||201 ratings|
|4 Star||48 ratings|
|3 Star||35 ratings|
|2 Star||64 ratings|
|1 Star||378 ratings|
Excellent care, & rehabilitation
This is a poorly run rehab facility. The upper management do not address the numerous issues with their staff. Staff members sleep on their shift overnight, they are lazy, they sit at the desk and just talk, gossip about the patients. They do not follow directions, read information correctly. The social worker is a cold fish. they don't care! It's sad because people are at their mercy. Rude, could be so bothered to help, poor follow up. You name it it was happening. Don't be fooled by the pretty interior…..do not send anyone there you will regret it!!!
My Mom is here after major back surgery. She has had no problems with the day staff but the night staff from 12 to 7 needs to pay better attention to patients. My Mom has been spoke to rudely more than once, had a bed pan thrown at her and isn't getting her pain medications in a timely manner.
My family member was there several times over many years and I would say that I personally have had nothing but positive experiences with this place, from the cleaning staff to the administrative team, this staff is the most caring compassionate and down to earth caregivers I have ever met. The facility is always clean, never has an odor and all staff are willing to help and answer any questions. My grandfather's roommate said nothing but how caring the staff was all the time with him, as he was more dependent for care then others and I depended on others observations to ensure that he was at the right place. Granddad was there when he could not live at home any longer and fortunately for him and my family, he was where he needed to be when he left this world. The staff went above and beyond to move him to a private room as he was actively dying to allow our friends and family to say their goodbyes. You really know who people truly are when you do not ask anything of them and they go above and beyond to provide a hospitality cart for all of us. The GNAs came in with heartfelt tears in their eyes and said their goodbyes and he looked at them with tears in his eyes and thanked them…there is not a day that goes by that in this difficult time of mourning his impending death, that I do not feel a sense of comfort knowing that those individuals and that team did not have to do or say what they did for him, but they did without even thinking twice. This is a place that I now volunteer at and see the same heartfelt and honest response to other patients that I now I saw in them with granddad. Thank you Brinton Woods Nursing and Rehabilitation Center at Winfield for going that extra mile and actually caring about the patients you take care of! I would recommend this place to anyone!!!!!
This place has the absolute worst management. I have to say it's a management issues because who is it that's in charge of holding the employees to standards? The overturn on their staff is like a rotating door. I have to micro manage every detail of my fathers care. Even down to a shower. I wouldn't recommend anyone to this facility. The only thing they have to offer is a very nice dining area. I know this line of work is very hard…but wow. My dad is young and still able to help himself a lot. And he's able to communicate to me what is going on. My heart breaks for all the other people at Future Care Chesapeake that do not have a voice in their care. Unless you can spend everyday with your loved one, DO NOT PICK THIS PLACE!! They will keep you in bed as long as they can, send you to doctor appointments without the needed equipment for the patient to be able to participate in the visit (even use the bathroom), rooms are dirty, aides are absent on their shifts (real life hide and seek game), complaints to management are a joke, medication checked off as distributed…but it wasn't, feces left on his butt because no one will come assist in the restroom when the help cord is pulled, no shower in 2 weeks, feces left on shoes and leg brace after a bathroom accident…..this is just a handful of things I can think of that we've encountered in the past few months. MONTHS NOT YEARS. Accidents happen but if this many "accidents" is happening in a few months, imagine what happens over the years of your loved ones elderly care. Very sad. Very unhealthy environment for elderly care unless your loved one is fully active and able to communicate fully….and in that case, how much care do you really need. I'm currently looking for a better facility. Praying we find a place of integrity.
This Place should be renamed Broken Back……….DANGEROUS place to send your loved one. Keep away. The staff is lazy and just don't care. JOEL CHACK MD should be ashamed that you are the collaborating physican…
Staff is not great -- mostly West Africans. Food is inedible -- the kitchen doesn't know how to cook or even put together a menu
I was at the one in Voorhees. My room was very nice and the food was delicious. There was no communication between the therapists, nurses and therapists, or doctors and therapists. I kept having to retell the therapists about my hernia and other conditions every single session. There was swelling in my legs and feet that wasn't being resolved, and then I went into heart failute and the only reason it was found was because my mother, a retired nurse, insisted they have my chest X rayed. This happenwd late at night and i spent that night in heart failure at Powerback.The doctor came into my room at around 10 that morning and told me to not freak out, I was in heart failure.
I give this facility a rating of 0. My mother entered this facility in 2/2016 after having a massive stroke. She could no longer walk or move herself and became blind from the stroke. My mother's stay started out with having good care so we thought. Every time the family visited my mother, she was always laying on her back just like the woman in the bed next to her. They were supposed to turn her every 4 hours but they never did. In July my mother became very ill and we found out that she had a full body infection. She was admitted to Shady Grove Hospital, and the emergency room doctor said he has never seen bed sores this bad. She had bed sores so bad that the tail bone could be seen. The sores were Stage 4 bed sores that takes 5-6 months to develop. Collingswood Nursing & Rehabilitation Center stated that she did not have them when they took her to the emergency room. During her stay at the hospital, they informed my dad that she could no longer return to their facility. They are terrible caregivers. The nursing assistants do not know what they are doing and aren't fully trained. Check the State of Maryland's Health inspection report on them from 2008-2015.
Stay away from the one in Horsham. Very unprofessional, and severely understaffed. it began when the transport service was 3 hours late picking her up from the hospital, so she was just sitting there waiting. We were just going to leave and transport her ourselves. it's not unusual to have to wait over an hour for the nurse, after using the call button. Once I was locked in past visiting hours because we had to wait for so long. One of the people in the hallway gave me the code to the back door, so now I can get in and out when ever I want. How many other people have that code? So much for security. We were also warned by some of the staff to not leave any valuables behind, because they would disappear. If you're lucky enough to get a nurse, they're usually very flustered and in a hurry, and don't have time to answer basic questions. If I could give it 0 stars I would.
I have a relative staying there during July 2016 so I had an opportunity to observe the facility first hand.
The hardware is very nice. They offer semi-private rooms covered by Medicare, and private rooms for out-of-pocket charge of $50 per day. The building is well-maintained, clean and quiet. The outdoor garden is pleasant and attracts many residents weather permitting. Each wing has about 10 rooms, with its own dining area. This setting is good for the residents to get to know each other. They have a well-equipped PT facility and daily cultural activities.
However, the management is poor. The staff members are hardly available for extra help (call buttons are left unanswered for a long time). Over the day, many staff mills around. It is difficult for the resident to know whom is responsible for what (so they can ask the right person for help). Plus, many of the staff members do not speak English well, adding to the difficulty to communications. They are always in hurry and can be rough in helping patients to turn in bed or to go to bathroom. Communications with the families is ineffective. There is no single point of contact for the family. For different issues you need to call different people, and those calls and emails are often left unanswered. There are good, responsive staff members. However, there is not a good common practice.
During my relative's stay they dropped the ball a few times. When my relative was discharged from hospital, the doctor wants follow up in two weeks. However, the facility never scheduled it. After repeated calls to the head nurse, the visit was accomplished 5 weeks after discharge. The doctor prescribed pain killer but the family could not find out when and how much it was actually taken (the resident did not have good memory and people at the nursing station could not find record). On a smaller matter, they delivered three pieces of clothing to my relative's room, which does not belong to my relative. We kept sending them back to the nurse station and they kept coming back to the room for three times, before discharge. On an even smaller matter, the hand sanitizer dispenser at the building door is left empty 8 out of 10 times. These incidents show an ineffective operation management.
To summarize, this is a good resource to use if you have a clear mind and can pretty much take care of yourself. If you have to rely on the staff physically or mentally, it would be a risky undertaking.
7/14/16 My Mother in Law was a patient at the Fairfield Rehabilitation Center In Crownsville, MD. She was neglected and most of the staff we encountered was unprofessional and neglectful. One particular instance that happened was when my Husband called his Mother on the phone and he heard one of the Nurses say to his Mother "You sound like a Women but I don't know are you a Man or a Women"? My Husband spoke to the Head Nurse and she stated she would speak to the Nurse.
When the Center called 911 because my Mother In Law "wasn't acting right at approximately 3:00pm no one in the family was notified as to what happened. When a family member (cousin) came to visit around 11:30am the next day
she looked for My Mother In Law and asked where she was. A Head nurse stated "I hear you have some concerns and was not very pleasant. My husband and I had a meeting with the Head Nurse. She stated "We apologize for the what happened but we were busy and we forgot to call you". When we went to get my Mother In Law belongings they couldn't find them. I had to go look for them with the Nurse. They were in a closet with someone else name on the bag. Luckily I recognized the clothes in the see thru bag. My Mother In Law needed to be fed and encourages to eat. Many times her tray was left on her table untouched and she was not given any help feeding her. We were not happy with this place and would not recommend anyone bringing a loved one to the this facility.
The staff ratio is ridiculous. Some were indifferent, others did their best when they could. My husband was there for rehab, The therapist were great, but there didn't seem to be much coordination with nursing. He often had to lay in a soiled "diaper" at mealtime because the the techs were serving trays. He either at with it on or waited until she was available and it was cold. He could be difficult, and most people tried to be patient with him. He ended the last month on hospiceand it didn't work out at all the way I had hoped. His death on 1/27/16 was totally unexpected. The call that I got that morning was cold,abrupt, and thoughtless. I still get very depressed when I think of how the end of his life had been and what his last hours and minutes may have been like. I have never had any follow up from a letter that I wrote to the director, or a previos survey.
old woman with Alzheimers and broken leg in for rehab.
Aide service fair with a few outstanding aides
Nursing service good with one poor exception.
Our private hire aide agreed with us that they were neglecting her.
Discharge planning was an abject failure! Said they would order a hospital bed to be delivered to her home--never happened. So was a week before could get home health agency to order the bed.
I stayed at Manor Care Ruxton for about 10 days in 2013 after hip replacement at St Josephs. At that time I got good care and the rehab personnel were excellent. The meals were not very good, but adequate. So for that stay I would give four stars. However, I once again stayed there last year (2015) after cervical spine surgery. The major problem during that time was not having WiFi working, and even their internet cafe stations could not get on-line. Two years before, it was slow and intermittent, but now it was unusable. My friend came by and took me home so I could access my email, and while there we got an angry call saying that I had violated their procedures by not properly signing out. I returned and after ten days I moved back home and was much happier. The meals at the facility were still not very good. But again, the PT staff were excellent, and the nursing staff reasonably good. So, I would give only 2 stars for the second stay.
My father has been in this facility 3 times in the past 9 months. The first time, it was a positive experience. Good food, attentive staff, good nurses. The second time, it looked like things were going downhill. Food was pretty bad. Example: a "steak and cheese sub" that looked like 1 thin piece of shoe leather and dried up cheese. Nothing else on it. Third time: Again bad food and what's worse was the obvious lack of staff over the weekend. You can go for hours without anyone looking in to see how the person is doing. Real lack of quality control and oversight. No one seems to be in charge on the weekend for sure. Nurse told me there was only 1 aide for 13 patients on Sunday.
Stay away from this place like the plague! The entire building is full of psych pts and the severely demented. They will take anyone! People screaming constantly, falling all over the place, getting combative with visitors and other patients-it's an awful scene. The caregivers cannot handle these tough people so they call out constantly. Routinely I saw 1 caregiver for an entire unit. Incredibly long waits for care. Stay away!!!
: STAY AWAY!!!!!! HORRIBLE! We chose this place based on the reviews. I don't know where these people stayed but it definitely was not Power Back! We checked my mother out after 3 days for rehab following a heart attack. First, no one greeted her or explained exactly what to expect. They basically left her in a room for 15 hours before she even saw a nurse. PT and OT came in 4 hours later. During this time no one explained to her why she could not have a shower. She became so upset I had to leave work to come calm her down. Second, the food is horrible. They are supposed to have a licensed nutritionist on staff, but they must have printed their degree on line. The food is neither heart healthy or diabetic friendly. As a result, her sugar soared to over 400. They did give her some insulin, but they gave her the wrong kind and amount and almost put into a diabetic coma. Fortunately, this was the only time she rang the nurses station and some one actually showed up immediately instead of waiting for 2 or more hours.Iif the LPN had not showed up we would have been planning a funeral instead arraigning for home health care. The grounds and common rooms are clean and beautiful, but housekeeping only came to room once in a 3 day period. My mother's bladder leaked a little, and she waited for over 6 hours for her bed to be changed. That was the only time her bed was changed and actually made. I understand that Power back is a for profit, managed health care business, but they really need to spend a little more money on more staffing and hospitality services. I will never recommend this place anyone!
I wouldn't even give this place a 1 start review. The only nice thing I can say about this place is Im stuck in a corner next to my dads bedside because they let you stay here 24/7 because no one in their right mind would leave their worst enemy here. Its dirty run down and you can never get a nurse in a timely manner to do any thing. I could go on and on. Its only hit 24 hours being here and we are stuck in here because the Fairfax Hospital dropped us here at 9pm on a Friday night and you cant get any thing done on the weekend to get transferred. If my dad was a little more stable I would stick him in the car and get out of here. I wouldn't even feed my dog the food here. Patients wandering all hours of the night in the hallways and into other patients room. As a visitor you cant even get in or out of here after 8pm with out a nurse escort.
We chose Powerback in Richardson for my 90 yr old mother. I went to I went in to visit at 11:15 on a Saturday morning. Upon entering her dark bedroom, I found her half out of the bed still in her nightgown. She was soaking wet , her nightgown, the bed, and she had a depend on. She couldn't get up to use the bathroom herself. When I went to get help the nurse told me she would call her aide. I was disgusted! She had not had breakfast, nor her therapy. Right away found a new place for her to be moved. I have alerted her Dr., her assisted residence, and anyone I come into contact with . Never go to this place! I
This place is horrible. The staff couldn't care less about their patients if they tried. They are horribly disrespectful, and most are immigrants who were given their cna as a pathway to citizenship, so it's all about the money.
I am an emt school has been to this facility more than once and I hate that I know my patient will be returning to that facility.
This place is fantastic. My grandfather was there for the final few weeks of his life, and the staff, while short-handed, was always pleasant and helpful. They have a very family-like feel to their care and treatment of their patients and their visiting families. Highly recommend!
My mother has been here 3 times. The first time was great. The second time not so good very lazy staff. The 3 rd time was the last her room mate died and they left her there all night next to my mother. Needless to say they put her in a private room the next day after I went off when I found out. The rehab lied to the patients famiky that passed telling them she passed that morning, when she died 11 pm. I contacted the family and told them. Prior to that woman passing she screamed for help for hours on one helped her. Watch these people.
Do not use this place for your loved one.My parent had several falls,black eyes,uti infections and the management made excuses instead of fixing issues.The nurse was observed hitting a man and when it was reported they said it was my word against hers.When I moved my parent they took over a week to gather necessary paperwork and we're uncooperative
Horrible facility! My grandmother was transferred there after having surgery to get back on her feet and walking. They were supposed to do therapy twice a day. It was NEVER twice sometimes not even once and when they did do therapy it was for 10 minutes. She did not even begin therapy until she was there almost a week. Instead of working her legs they gave her some dumbbells so the therapist wouldn't have to do anything. Never changed her bedding unless she requested it, then they still wouldn't do it for a few days. Hardly showered her! One day the whole kitchen staff quit on the cook so the patients did not get breakfast until 2:30. She is home now and we received her bill which had no information on it at all. The bill is hand written and all it says is the total she owes and a phone number. Nothing else!. Now I have been calling for a week. They have no billing service, I have to leave a voicemail for the manager to speak about the bill or pay it. I have left 5 voicemails now with no return call!.
Not a professional place!!!!!