The average user rating for nursing homes in Ohio is 2.8 out of 5 stars based on 2,100 ratings.
|5 Star||728 ratings|
|4 Star||177 ratings|
|3 Star||72 ratings|
|2 Star||169 ratings|
|1 Star||951 ratings|
If you are looking for someplace to care for your loved one, look elsewhere. This place is a total joke. The Director of Nursing (Deborah) and the Manager (Vivian) are the most cold hearted, uncaring “Leaders” you could imagine. That same negative tone is forced down to their staff. Staff turnover is high. While some are very caring and compassionate, theirs hands are tied to do anything beyond below average care due to inadequate staffing and negative leadership. They don’t have time for discussing concerns of patients. The nursing director told us to call and “leave a voicemail. I'll call you back”. They are constantly in “meetings” to which they use as an excuse not to talk to family. Staff takes a long time to answer call buttons. We once waited an hour and a half! Their excuse was that staff was busy handing out food trays…For an hour and a half? That shows how short staffed they are. Bedding wasn’t changed for almost two weeks. Dressing changes were ignored until we raised concerns. We now ask them to write the date on the band-aid so we know when it was changed last and it still goes for days without changing. Our relative fell out of their chair 3 times in five months. Each time the director of nursing was full of excuses. When we came back from the hospital after one of the falls, the aide was sleeping on a couch in the hallway while two residents were still in their wheelchairs sleeping. That was at 2am. And that aide still works there. Once when we were late in coming to feed our relative (because we don't believe the staff will take the time) we found her alone in the dining hall eating puréed food with her hands and no one noticed. Each time we tried to meet with the director of nursing to discuss our concerns and ask how we can work together, her response was that we “family” are there too much and our expectations are too high…
We are asking for basic care. This place can not fulfill that. We are looking elsewhere but moving our relative can’t come fast enough.
Don’t believe the 5-Star rating from the state or the new clean environment of the facility. They are both facades of incompetent leaders steering the Titanic. It’s only a matter of time before they strike the iceberg. Pray that it’s not your loved one who is the victim of their neglect and incompetence. STAY AWAY!!!
Over a year ago, my mother was going in the right direction as much as she could given her condition. With the overall change in management, I feel they failed her. And not because family wasn't present. Someone was there at least 5 out of 7 days. The aides for the most part were good to her. The highest paid nurses in the building are 100% horrible. If your loved one can't speak for themselves, this is not the place for them.
This place is NASTY……Ice chest in the hallways for patients…Beds are all malfunctioning/mattress are old and ragged.The floors have not been vacummed in 2 weeks…..Do they know what a mop is for???? The doors are wide open after the sign says enter code ---at 10:30pm I just walked in…..Never challanged.
This place is so under staffed ---not freindly at all. Staff members were very defensive and rude when asked simple questions. The dinning room still had plates, cups, food on the table - 10:30pm……
The staff --when they respond to phone calls - are very good at pushing off on somebody else has the answer ----not responsible or compassionate.
A few years ago McNaughten Pointe's rehab wing provided pleasant surroundings and good care and therapy. Not so now. The entire facility lacks any service (lights not answered, requests for a shower or bed bath answered by aide throwing a towel & washcloth on the bed and walking out), poor food (often served late, i.e. dinner finally brought at 7 pm after numerous requests, no silverware, no coffee at breakfast, etc.), and general rudeness and uncaring attitude by staff. There are many options in the area, ANY would be better than this one. Beware.
I was interviewed By a undisclosed gentleman for a nursing position at avenue at medina and all I have to say is stay far away. This man had the attitude of I am king and presenting himself as very pushy/bully manor, he would cut you off in the middle of your sentence, and would say unprofessional smart ass remarks to try to belittle you. I feel if they talk to there new future nurses that way how do they treat there residents? I will never ever recommend this place to any nurse/family/PT to deal with this type of environment.
APS had come in to assess my Aunt 2 years ago and determined she needed to be in an assisted living facility where there were nurses on site and 3 meals a day provided. This was supported by the State of Ohio Cuyahoga Country Magistrate. They said this was for her well-being.
My Aunt missed her lunch meal today and when she went to ask if she could get something to eat they told her 'no', that she missed the meal and that they would not provide anything. Why is the State of Ohio not monitoring Larchwood Village Retirement to ensure that the residents are not being punished for missing a meal? I am so angry that they are letting her go hungry!!!!!
Someone should be disciplined for this irresponsible action. Are they understaffed or do they just not care!!
Under staffed unprofessional and care is not attended to.
Caring staff, attentive doctors. They went out of their way to help and see to my mothers comfort!! Thank you Tanya!!!!
Do not believe their Mission Statement. Poor nursing services. No follow-up on medical treatment orders. Son was there for pressure wound, but also had other medical issues. Catherer was placed incorrectly had to be hospitalized and damage was done from nursing staff not being properly trained, and lack of follow-up from nursing supervisor. Short staff for aides and used Pool Nursing staff. All compliants were stated to CMS. All this occurred in 2016, and after seeing a news reporting last week on TV poor management still is continuing. What is it going to take to get improvement in this facility?
This nursing home is horrible! I have walked in on a family friend covered in filth and food. His oxygen mask was thrown in a drawer; his diaper soaked with his own urine! He has bed sores all over him from sitting and laying in bed too long! Their Stna's were yelling in my face and point in my face. She started digging in the trash can to find a dirty diaper and proceeded to wipe is over my family friend! We took him right out of there he is in a hospital now and is getting cleaned up. I WILL NEVER BRING A FAMILY MEMBER OR A FRIEND HERE EVER AGAIN. This place is awful and disgusting. Plus there are bed bugs!
My experience at Mapleview was not as expected. I was ready to leave the next day because of what I went threw on my 1st day there. I requested bed grab bars on my bed and when they were put on, I almost fell to the floor grabbing it and it came off the bed into my hand. My husband caught me before I fell. When I called for help to go to the bathroom I waited 20 minutes or longer for an aide to help me. On another occasion I was not given the right dosage of medication called for and another occasion not given any night time medications that were called for. This resulted in an investigation of the nurse and was told the medication was NEVER pulled by the nurse but it was my word against hers.
My main reason for going to Mapleview was for the therapy. I can say theirs is outstanding. I was very pleased. I will say that their were some compassionate nurses and aides there but it was the others that made it bad for everyone else.
Medications not given as prescribed (use system/control as in the hospitals). CEO makes too much $. CEO pay should be cut to $100000 and the rest of $ should be used to hire more nurses and assistants to the nurses. Wipes should be used for patients. Board needs to be replaced with people who can check the correct functionality of the nursing home. The CEO should spend less time at the Jews fitness center exercising during the working hours.
Run. Run away from Vista of Boardman as far and as fast as you can. The "care," and I use that term loosely, was abhorrent.
place is a absolute shit show .no go!!!!!!!
I have a very close friend who went to Indian Springs for Physical Rehab.. She is in a wheelchair and requires assistance with all ADLs. Though she is capable of using the restroom, every time I visited her she needed her clothes to be changed. When she, or we called for assistance by pressing the button provided to her, no one would show up. I would have to ask numerous times before an aide arrived to help her. The last time I visited her, she needed help changing again. I mentioned this to nurses and aides. They stated that they would be there to help but never came. We went to her room to wait. We pressed her button, but no one arrived. Her room smelled terrible. I found an aid who finally came to her room. The Aide picked up a piece of clothing and noticed that there was feces on the floor. She said she was going to find disinfectant. Another 15 minutes passed and the Aide did not return. I went to the nursing office. The nurse in the office stated that the Aide was just there looking for Clorox wipes. When I mentioned that my friend was still waiting to be changed after an hour and that there is feces on the floor of her room, the nurse stated, "I'm not her nurse today". I caught up with the aide in the hallway. She stated that she was getting Clorox wipes and would be there soon. She finally came to the room, helped my friend clean up and then left without cleaning up the feces. This aide never returned. I finally caught up with another aide who helped clean up. This was the most degrading experience for my friend. I am appalled by the lack of dignity and respect. On top of this, my friend struggles cognitively and has been attempting to get out of her wheelchair/bed without help. Without supervision, she would have attempted to get up, and slipped on the feces by her bed. She has Osteoporosis and is prone to fractures. This was a sad and inhumane situation
Horrible care and poor staffing. DO NOT PUT YOUR LOVE ONE IN HERE. I was there are a daily basis asking questioning and getting put off until loved one was rushed to hospital. They are very good at covering up their mistakes don't be fooled by them please.
My Mother is a resident in Larchwood and is very dissatisfide esppecially thinks the adminastrader does not know how to manage this home
The rooms are very barren looking. The only furniture were the two beds, a chair, and a stand with a TV on it. No other room décor, only a brown floor and tan walls. It was already depressing for my father to have to be there and this room did not help the situation.
Also, the nurse refused to telephone a prescription to the local pharmacy on the day of discharge, because I had not notified them the day before it was needed. I could not find any written prescriptions for it and I did not know he needed it until then. I was told to call the prescribing doctor, but since he came from a big teaching hospital with treatment from multiple disciplines, there was no one particular doctor, so who do I call?
The staff, for the most part, were pleasant and helpful otherwise, but still I would not recommend this facility.
Do NOT send your loved ones to this facility. The staff is high turnover. They NEVER read the charts. They NEVER have enough or quality food. It’s all about The bottom line. There is only a few nurses or aides that give a damn. Residents are afraid. Residents are expected to eat without having teeth in because the staff fails to notice or track them down.
Even employees who used to work there say it’s a horrible place. Just read those reviews.
If you want you loved one to have multiple bruises and open wounds with no explanation. Or eat like a bird. Or never have water to drink on there rooms EXCEPT for a tiny plastic cup - then send them here. But for $10k a month, I wouldn’t trust them with my pet.
Administration is only concerned about covering their ass verses providing quality care to residents.
today they have only one person in kitchen to make food for 60+ people. ridiculous. they can't say when dinner will be provided.
Horrible facility residents pay 10,000 a month only allowed 6briefs a day otherwise family has to pay extra for briefs care is substandard I wouldn't put a dog in this place. Owner visits dressed in designer suits expensive jewelry all made off of neglecting the elderly pitiful
My mother, 99 years old, is at Arlington Court and Rehab in Upper Arlington. Looks like most of the reviews are old so, I hope this 2017 update helps you decide about quality of care for your loved one.
The admissions director is being promoted and I am glad she is staying on because she is truly caring and great at her job.
The new activities director and those assisting her are beyond wonderful. The activities director is now sending me photos of Mom and her friend doing art projects. We live in another state and visit every few months but, travel in winter is harder so the pictures are priceless. For Mom's upcoming 100th birthday they will be giving her a party.
The nurses in memory care where Mom is, from everything I witnessed, are loving and caring. When I call they make every effort to put Mom on the phone.
The improvements I would make, were it possible, would be improvement in food (I only ate it once and that was enough) and sprucing up the furniture in patient rooms and plumbing.
I know Mom is being treated wonderfully well and cared for and this is a blessing!!
The back yard with the fountain is one of Mom's favorite places, and mine.
The ice cream and snacks they spontaneously serve are a surprise and enjoyed.
The neighborhood is lovely and the residents that can, are taken on outings to restaurants, for an extra fee and well worth it for their enjoyment.
Mom has her hair done every week in their beauty shop, an extra but affordable fee. I am grateful they offer this service.
I am giving four stars for the wonderful people and care. The two improvement areas kept me from giving five stars.
Be sure to make your loved one's room nicely decorated with pictures and pretty things so they feel more connected to home.