today they have only one person in kitchen to make food for 60+ people. ridiculous. they can't say when dinner will be provided.
The average user rating for nursing homes in Ohio is 2.8 out of 5 stars based on 2,079 ratings.
|5 Star||732 ratings|
|4 Star||176 ratings|
|3 Star||72 ratings|
|2 Star||169 ratings|
|1 Star||927 ratings|
today they have only one person in kitchen to make food for 60+ people. ridiculous. they can't say when dinner will be provided.
Horrible facility residents pay 10,000 a month only allowed 6briefs a day otherwise family has to pay extra for briefs care is substandard I wouldn't put a dog in this place. Owner visits dressed in designer suits expensive jewelry all made off of neglecting the elderly pitiful
My mother, 99 years old, is at Arlington Court and Rehab in Upper Arlington. Looks like most of the reviews are old so, I hope this 2017 update helps you decide about quality of care for your loved one.
The admissions director is being promoted and I am glad she is staying on because she is truly caring and great at her job.
The new activities director and those assisting her are beyond wonderful. The activities director is now sending me photos of Mom and her friend doing art projects. We live in another state and visit every few months but, travel in winter is harder so the pictures are priceless. For Mom's upcoming 100th birthday they will be giving her a party.
The nurses in memory care where Mom is, from everything I witnessed, are loving and caring. When I call they make every effort to put Mom on the phone.
The improvements I would make, were it possible, would be improvement in food (I only ate it once and that was enough) and sprucing up the furniture in patient rooms and plumbing.
I know Mom is being treated wonderfully well and cared for and this is a blessing!!
The back yard with the fountain is one of Mom's favorite places, and mine.
The ice cream and snacks they spontaneously serve are a surprise and enjoyed.
The neighborhood is lovely and the residents that can, are taken on outings to restaurants, for an extra fee and well worth it for their enjoyment.
Mom has her hair done every week in their beauty shop, an extra but affordable fee. I am grateful they offer this service.
I am giving four stars for the wonderful people and care. The two improvement areas kept me from giving five stars.
Be sure to make your loved one's room nicely decorated with pictures and pretty things so they feel more connected to home.
Sad Sad Place, Do not bring loved ones here!
This facility is great. The therapy is the best there is.
I would not put my dog here understaffed except when states there residents do not get care they pay for find another nursing home
Care of my family member was very poor. They were very interested in performing and billing for therapies he did not need and did not benefit from. The place is understaffed and patient needs are not addressed. Every time I went there, my father was begging me to get him something to drink. They were negligent in his care and did not follow through on care needs requested. They were next to impossible to contact and you had to be there to speak to anyone. They always had an excuse and would lie to your face. Many of the staff don't care about the residents or their jobs. Turn-over is excessive. This used to be a good place under Mercy, but under Diversicare it has gone dramatically down hill.
Do not recommend. Very poor policy and procedures. 12 hours with no pain meds after hip surgery! My Mom is 80.
I am a current resident of laurels of west carrollton and after being here and numerous times submitting concerns getting meds on time rather it be the nurses here need more and or better training because they don't know proper hand out protocol (time or timeframe which to administer)…documenting that myself and another resident received medications and thus we DID NOT, and these are not narcotics or any form of pain medication what so ever in fact one was insulin and the other a blood thinner….or in a lot of cases passing meds at their (nurses) leisure because the on cell phone, ordering food, godsipping among themselves or simply not having a good day and pass meds when they (Nurses) feel like it! It discuss me! This facility is extremely LOUD contributed by staff yelling and talking awfully load from one end of hall way to the next…in middle of hallway, many times in front of my door where I had to get up out of bed and close my door! How rude and unprofessional…or simply at nursing station entertaining themselves instead of answering call lights of residents…. instead in hear "oh he or she don't want nothing" incredible!!!! I wouldn't recommend the laurels of west carrollton to a soul. I'm highly disappointed.
Has bed bugs in room from other patient.
This place puts on a good front but treats its elderly patients terribly! They put on a good show during the day but when visitors leave they yell at the patients, they do not answer the calls, rooms are not cleaned showers are not given. It is as another reviewer on another site said like a warehouse for the elderly waiting to die!
I would not put an animal in here!
Arbors of Sylvania is the worst place to send your love ones . The stuff is shitty and so is management. They don't care about their employees or residents it's all about the money .Send your love ones at your own risk.
I live here and love it!
I have been living at Montgomery Care for 3 years and have no regrets moving here. My daughter found this place for me on the internet and I'm so glad she did. I was in another facility prior to this facility and the staff here is much more caring and loving.
I concur 100% with the previous review posted February 20th 2017. A large percentage of the staff behave in an unprofessional manner and are either unable or unwilling to provide quality care. 20 minutes to answer a call button is very common. Never seem to have enough staff to provide adequate personal care, yet often see 2-3 congregating and socializing at nurses station. It's normal to see (personal) cell phones in use by nurses and aides while on duty. It's hard to tell who is who because of the numerous colors and prints of the "scrubs" being worn. Name tags, if worn at all, are backwards and unreadable. Meals are served lukewarm at best, incomplete, and visually unappealing. Residents who are bed-bound & need assistance to eat are usually left to fend for themselves. Privacy & dignity of residents is not maintained as I have seen residents being assisted in the bathrooms with room doors wide open allowing anyone who walks by to observe what should be a very private situation. Very new facility overall but hallways regularly smell intensely of urine & have stains on carpet.
It doesn't appear that anyone is "in charge" or supervising the aides, especially in the evening & night. Questions to aides are routinely answered with a shrug of the shoulders and blank stare. Personal care activities that should be documented to ensure completion in timely scheduled intervals are not. Medical care? What medical care? Doctor's orders are routinely not followed. Calls to DON are either not returned at all or are responded to by a subordinate.
I am attesting to my own personal observations.
This facility was appointed divinely, by God.(fact) Since(2009) approximately my Mom's residency, I have been completely satisfied with her care. Of course there often times will be pros and cons to every situation and facilities; however, I have been very pleased with my mother's care. I have been notified of any health, falls if one should occur, or any concerns regarding my mom. My mom is very comfortable at Crawford Manor. She has made a few friends since residing there. The staff has been wonderful to her……Each year, the facility has worked tirelessly to keep the smell of odor down with great success. Over the past several weeks the facility has been undergoing redecorating with new flooring, paint and furniture. .. my mom's is a resident at Crawford Manor
understaffed no management unsafe conditions
HORRIBLE, HORRIBLE PLACE. WOULD NOT PUT A DOG IN THERE
I wish we would have had time to visit the facility before selecting. The services were poor to fair. Staff were sometimes rude and condescending not only with family but other staff as well. A very poor experience
We visited the facility before we admitted our mother. Staff was friendly and the atmosphere appeared to be pleasant and clean. We were happy with the appearance. She was being admitted for rehab from a fall down 15steps. She is 83years old. She had a deep laceration on her shin and a broken ankle. She was to put NO weight on it. there was trouble swallowing so she was on a nectar diet.
There were several problems right away. The staffing that came into the room, including the nurses were clueless as to what the status was of their patients. Her leg was to be cleaned three times a day and that did not happen. We were lucky it got cleaned once a day. The diet was always wrong. Staff gave her regular water and it would cause her to choke. If she needed help she would ring the help button. It could take an hour or more to answer(I was actually there and timed them). One weekend my sister arrived in the AM to find a very distinctive smell throughout the facility. Urine. Our mother was soaked with urine along with all bed clothes. Come to find out all residents were. The night staffing either was not there or never responded to calls. It was terrible. We had family consultations with the facility and addressed our concerns and was assured it would be taken care of and never was. We actually started investigating other facilities to move her but nothing was available. I would not recommend this facility to anyone or at least make sure someone is there 24/7 with your family member and DEMAND the care they are to get. Basically, you have to be the patient advocate. It was Wayyyyyyy to expensive for the care they gave. I am sorry to write this review. It actually took a month to decide to write it but it needed to be done.
Totally unorganized, food was not good and menu was not followed. Very hard to get alternative food on the menu. Medication mistakes. Aids didn't show up for work. Nurses not very well trained. Necessary equipment for taking blood pressure not even in every house. Aids expected to do everything. They have to do the housekeeping, cooking, plan activities, cleaning of rooms and facility. It is no wonder aids don't show up, there is too much for them to do. The aids that did show up were excellent and caring. They need to hire a chef. Nice idea, but it is not working unless they get more help. They don't have a chef, housekeeper, or a laundry person. It all falls on the aids. The morning aids especially have it tough because they have to make 2 meals and do everything else. When we were there there was no structure. Employees were stealing food. For the 365.00 a day they charge the care should be much better. We didn't stay long.
Highland Pointe is terrible due to the response time and level of care given to the residents. Must wait sometimes 20 minutes for an aide to come when the assist button is pushed. Most not all are rude and not very compassionate to the residents. Nurses are very nice and knowledgeable but they can not control the aides. The in house Dr, well lets just say you wouldn't accept this level of service from your physician on the outside but you are stuck once in there. Sorry not much nice to say the performance of the overall facility is severely lacking and I was told due to call offs and short staffed continually. Meals sometimes cold and served from trays due to shirt staff and cooks that call off. Not a pleasant experience and I would not recommend this facility.
For the past 4 years Kindred has been providing total loving care for our niece. At the age of 46 she was diagnosed with Early-Onset Alzheimer's, several years prior to her caretaker mother's death. Following that death, our niece’s condition rapidly deteriorated and we could no longer maintain her in a home setting. After shopping around we determined Kindred to be the best solution for her, and entrusted her to Kindred's care, which has proven to be the absolutely correct decision. Kindred personnel have attended to the physical, mental, and spiritual needs of our niece as she has continued to slip away from her children, friends, and us. Kindred staff always interact with understanding, with tender personal physical care, with comfort, and with love … knowing that she is slipping away. Kindred could not have done a better job.
the nursing aides that acturally do the work and help and care about the welfare of your loved one is super. Upper management ( Administrator, Don, Social Service), is totally useless and care more about their position and salary held than the people they are suppose to represent and support. They say if you want results, go to the top…Forget it. They only try to correct the problem if State complaints or the Ombuseman is involved. Only then do they react. They will tell you anything and do nothing. As a nurse who has worked the nursing home as well as hospitals for over 40 years, I know the ropes, I know how to write up plan of corrections to pass State inspections, I know that staff is notified that "State is in the building". Everyone goes into action. All of a sudden, management is out on the floor helping, answering call lights, and delivering food still warm. In other words, your loved one is taken care of for the 8 hours State is there. As soon as they leave, management leaves. Your Mother, Father, Uncle, Aunt, Niece, Nephew or anyone you cared about should be taken care of on a daily basis just because.. You expect this, somebody is paying for their help. Think twice about going to Patriot Ridge, go on line and research State surveys, complaints,.. I have no objections to the caregiver staff. They do and care, and often connect on a familiar bases with the one they follow. It is not out of obligation, it is out of genuine empathy for giving the best care in your absence.
I am the daughter of a resident and I'm hear to tell you I am truly impressed with Kindred.The people there are very kind and helpful.They are taking good care of my Mother and she is happy with the care that she is getting.If you are looking for a great place to have a loved one in Kindred is the place.
Our mother is thriving at Bath Creek Estates. Our experience has been totally the opposite to the other review. Our mother is always clean, happy (as one can be in a long term care facility), and there are always staff around, from housekeeping all the way up to administration. Is everything perfect, no, but when someone finds that place let us know and we will sign up. Bottom line, our mother would no longer be on this earth if we had not found Bath Creek Estates!! Show up often, get to know the staff, be involved and you will see the positives.