The stay started out as a rehab stay. That part was okay. As soon as my mom was moved to the long term care she was virtually ignored. My daughter and I went to visit her in her "new room" on the resident side. It was a large room and recently painted. That's all the good I can say about it. The room was freezing, the windows were open (!) and unlocked and the cold air was just pouring in. My mom was freezing, there were no blankets, no pillow for her and no aides, nurses or any staff that we could find. We turned on her call light and no one came for over 40 minutes. The only reason anyone came was because I had to find a staff member to remove a "visitor" from her room. This resident was unable to talk, didn't know her name or her room and scared my mom by just rolling in and sitting there. Finally a staff member came in, reached over my mom to turn off the call light and proceeded to yell at the resident to lift her feet, lift her feet, lift her feet.! The smell in the hallway was atrocious. The entire several hours we were there the hall smelled like feces, and it was strong. We had to put our arm over our face to go down the hall to the nurses station to find someone. There was no one there, for a long time. The only people who spoke to us were other residents. Finally I found an aide who gave me a plastic pillow and announced she had no pillow cases. We covered up my mom with blankets and left for the night. After we got home I called and they promised to "address" all my concerns. I was overwhelmed and went back to get my mom out of there. At least at home I know she is warm, fed and the doors and windows are locked.'When we returned they had done a quick clean up and the place smelled of disinfectant and soap. They were concerned over the windows and the excuse was that the room was unoccupied for 3 weeks and there was no heat because 7 days earlier it was 95 out and now that it was 52 degrees outside they couldn't switch any HVAC over.
She is home now, in bed, warm, with pillows with pillowcases, blankets and warm pajamas. There is someone to watch her as she is a fall risk, but she was a fall risk there and no one came in her room to check on her for over 2 hours!
I gave 2 stars only because the rehab part was better, the resident side is abysmal. Run away from this place.