Heartland at Promedica Flower Hospital Campus Sylvania, Ohio 43560
Under staffed unprofessional and care is not attended to.
5 Star | 3 ratings | |
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4 Star | 1 ratings | |
3 Star | 1 ratings | |
2 Star | 0 ratings | |
1 Star | 6 ratings |
Heartland at Promedica Flower Hospital Campus Sylvania, Ohio 43560
Under staffed unprofessional and care is not attended to.
Heartland at Promedica Flower Hospital Campus Sylvania, Ohio 43560
My mother has been there for several weeks. The constant errors on a daily basis display an amazing level of incompetence. For example, every day she gets the wrong meal. She has to send the order back and tell them what was ordered. They then bring her the correct meal. Next thing is they deliver lunch for patients that cannot walk to the lunch room at 1 to 2PM. Yes, 2PM lunch! Dinners are also late. For the elderly this is unacceptable. One nurse was unable to figure out how to plug in a normal electric plug for the bed. My Mom had to go out and demand another nurse figure out the problem. Simple electric plug into the wall was easy to figure out! I ordered a gift to send her via Amazon and delivered via UPS. A day later after delivery I called and alerted them. They found the box in the mail room. So, a day later and mail had not even been sorted! The outpatient team that handles checking patients out seems to not know how to return phone calls. It took three calls over 2 days to get to talk to staff there. Terrible customer service all around. I would avoid this place at all costs.
Heartland at Promedica Flower Hospital Campus Sylvania, Ohio 43560
My father has been to this facility twice for rehabilitation. The care that he received was fantastic! When you walk in the front door, you are greeted with a smile and they always remember who your family member is. The nurses aides, nurses, nurse practitioner, chef and all of the therapists give more than 109% of themselves ! This place gave my father back his old drive back, his old will to do things! I will always be grateful for the excellent care that my father received ! I would always highly recommend this facility!
Thank you so much,
Suzanne Blossom
Sylvania Center Sylvania, Ohio 43560
worst care ever wouldnt put my enemey in there put my dad in there for rehab and within 2 weeks he has 3 raw spots for not being change and on his first night there he didnt see anyone the first night he was there pulled him out right away
Sylvania Center Sylvania, Ohio 43560
My family member had outstanding care and the staff was excellent. I would recommend anyone to get rehab here.
Sylvania Center Sylvania, Ohio 43560
the care for my grandfather was exceptional, staff was kind and caring.