|5 Star||45 ratings|
|4 Star||17 ratings|
|3 Star||3 ratings|
|2 Star||10 ratings|
|1 Star||74 ratings|
Medications not given as prescribed (use system/control as in the hospitals). CEO makes too much $. CEO pay should be cut to $100000 and the rest of $ should be used to hire more nurses and assistants to the nurses. Wipes should be used for patients. Board needs to be replaced with people who can check the correct functionality of the nursing home. The CEO should spend less time at the Jews fitness center exercising during the working hours.
My mother, 99 years old, is at Arlington Court and Rehab in Upper Arlington. Looks like most of the reviews are old so, I hope this 2017 update helps you decide about quality of care for your loved one.
The admissions director is being promoted and I am glad she is staying on because she is truly caring and great at her job.
The new activities director and those assisting her are beyond wonderful. The activities director is now sending me photos of Mom and her friend doing art projects. We live in another state and visit every few months but, travel in winter is harder so the pictures are priceless. For Mom's upcoming 100th birthday they will be giving her a party.
The nurses in memory care where Mom is, from everything I witnessed, are loving and caring. When I call they make every effort to put Mom on the phone.
The improvements I would make, were it possible, would be improvement in food (I only ate it once and that was enough) and sprucing up the furniture in patient rooms and plumbing.
I know Mom is being treated wonderfully well and cared for and this is a blessing!!
The back yard with the fountain is one of Mom's favorite places, and mine.
The ice cream and snacks they spontaneously serve are a surprise and enjoyed.
The neighborhood is lovely and the residents that can, are taken on outings to restaurants, for an extra fee and well worth it for their enjoyment.
Mom has her hair done every week in their beauty shop, an extra but affordable fee. I am grateful they offer this service.
I am giving four stars for the wonderful people and care. The two improvement areas kept me from giving five stars.
Be sure to make your loved one's room nicely decorated with pictures and pretty things so they feel more connected to home.
Totally unorganized, food was not good and menu was not followed. Very hard to get alternative food on the menu. Medication mistakes. Aids didn't show up for work. Nurses not very well trained. Necessary equipment for taking blood pressure not even in every house. Aids expected to do everything. They have to do the housekeeping, cooking, plan activities, cleaning of rooms and facility. It is no wonder aids don't show up, there is too much for them to do. The aids that did show up were excellent and caring. They need to hire a chef. Nice idea, but it is not working unless they get more help. They don't have a chef, housekeeper, or a laundry person. It all falls on the aids. The morning aids especially have it tough because they have to make 2 meals and do everything else. When we were there there was no structure. Employees were stealing food. For the 365.00 a day they charge the care should be much better. We didn't stay long.
This facility although brand new and clean . its all they got going for them. the lack of staff is major residents are not getting the attention they deserve. And if they can get a fast result from the patient, they kicked them out of the facility accusing them of being non compliant.There is no such thing as trying another approach to help,they are supposed to be the professionals. well anyway i just wanted to warn people looking into this facility.
I would be miserable here. My father is. He has fallen once there already, has not received his flu shot as asked (5 days ago),nor had any consultation with anyone, He does not know what he is supposed to be doing there since he sits all day. He is a fall risk and needs assistance but they've not given him any. Physical therapy came to get him but he wasn't dressed because he needs assistance. His clothes were laying on a chair - and he is a fall risk! He was there because he fell at home and wound up in the hospital. He's fallen once there already.
He was given a wheelchair with a broken foot rest. A nice employee rounded up another one, but it was also broken (it honestly was the best she could do at the time). After calling and contacting everyone, they are meeting tomorrow and NEVER CALLED ME so I could be there.
There is no excuse.
Mom stayed here. Great staff, great food. Everyone super friendly and caring. Best part was the therapy department. Got mom strong enough to come back home.
One star is too many! My Dad went into this place in November, and I moved him out in May. In the dead of winter, they sent him to a medical appointment in only a shirt. Dad suffers with really bad COPD and until I asked them to stop, the sat him in front of the door regularly used for resident smokers. Not only was it cold, he had to take in cigarette smoke. I had to contact the Director of nursing twice to get a chair in the room for visitors. The room was not kept very clean and his bathroom was regularly dirty. I had to ask his outside doctors to place orders for care that should be routine. I can go on. Placing my Dad in this place is the worst decision I have made with regard to his care. If you have a choice, don't choose McNaughton Pointe.
it is an unsafe place for residents as the current administrator has multiple charges of sexual harassment against him and is firing anyone who goes over his head and tries to report his conduct, making a hostile environment for employees which is causing problems in resident care.
Would not advise anyone to go here. How can they call themselves a nursing home when my husband's medical needs are not met. I have had to change is urostomy bag and furnish the supplies. His pic line should be flushed right after use, not 6 hours later. Heaven forbid if you want a glass of water. and don't forget the time I walked in to find the nurse about to give my husband the wrong IV med.
Love this place!
I stayed here for two months. The food choices were not great, but the actual RN's were good. Medicine was given on-time. Facility could be cleaner.
Food and cleanliness is terrible!! Personal items were stolen while at doctor appointment.
The equipment is outdated. The response time is way too long for patients. The rooms are very rarely cleaned. Every time something goes wrong, the person you ask about it is more interested in passing blame than making the situation better. I would not recommend Monterey Nursing Home to anyone!!!
This place is a complete joke. They had 2 aids for the entire building on Sunday afternoon. There are probably 2 staff members who actually care about the residents and the others seem like you're bothering them if you need anything. It's hard to understand a lot of the staff they have strong accents. And the ones that you can understand are very snippy. They refused to give me corporates number to call. There was no option to leave zero stars or I would've.
sterns new administrator letting staff abuse patient s
The place is horrible, understaffed and not well maintained. You will only get worse if you go there.
this is the worst nursing home ever my husband has been there for 3 months after a stroke hes tach is not being taken care of he has called to be suctioned no one comes he sets for hours with a dirty diaper he has lost 12 lbs in 3 weeks beacause speech and dierty cant get together he has fallen out his wheelchair trying to get a cord that was wrapped around his foot
In all fairness there about 2 or 3 aids that truly care about the residents. Overall have seen a terminal patient fall out of wheel chair and before anyone helped him up they were saying things in their native language and pointing and laughing as resident was on the floor begging for help. I would tell ppl to run from here. We got a new social worker and all he has acomplished is being a very good chair warmer. DO NOT BRING YOUR LOVED ONES HERE BECAUSE THEY WILL DIE HERE
These people are incompetent!!! I had to pull my mother out of there and take her to a different rehab before they killed her!!! The director of nursing has no clue what is going on there and I thought she was a patient! The unit manager was less than helpful and the administrator lies so much he should consider switching careers and becoming a used care salesman. The caregivers tried to do a good job but it is clear they are under staffed. DO NOT BE FOOLED BY THE PRETTY ROOMS THIS PLACE WAS A NIGHTMARE!
I had a knee replaced and went to whetstone for therapy the staff was great and the care was excellent. I feel good better than before.
Family member left by the side door at 8:00am Labor Day in the pouring rain walking down the middle of a busy street. was found by a passer-by and taken to a local business, police called , facility didn't want to call me but finally did. Wrong information put on family members medical chart, said she had macular degeneration and several allergies which she did not have when admitted and I was never informed of any allergies before getting her out of there. A night mere!!!
My 52 year old friend spent her last two weeks of life at Kindred in Canal Winchester. All the staff was attentive, friendly and informative. Physical therapy challanged her yet didn't push too much. The aids helped her multiple times throught out the day - sometimes throught out an hour! I was cautious about her placement here as the information I could find was not good - I did not experience anything bad. I am greatful for Kindred as they allowed all the family and friends to actively particpate in a diffucult situation.
Whetstone took excellent care of my mom.
Whetstone staff took excellent care of dad! When he first came from the hospital he could only walk a few steps, the therapy staff took the time with him so that now he is able to get home and do the things he did before he went into the hospital.