Under staffed unprofessional and care is not attended to.
|5 Star||21 ratings|
|4 Star||10 ratings|
|3 Star||3 ratings|
|2 Star||5 ratings|
|1 Star||42 ratings|
Under staffed unprofessional and care is not attended to.
Arbors of Sylvania is the worst place to send your love ones . The stuff is shitty and so is management. They don't care about their employees or residents it's all about the money .Send your love ones at your own risk.
My mother has been there for several weeks. The constant errors on a daily basis display an amazing level of incompetence. For example, every day she gets the wrong meal. She has to send the order back and tell them what was ordered. They then bring her the correct meal. Next thing is they deliver lunch for patients that cannot walk to the lunch room at 1 to 2PM. Yes, 2PM lunch! Dinners are also late. For the elderly this is unacceptable. One nurse was unable to figure out how to plug in a normal electric plug for the bed. My Mom had to go out and demand another nurse figure out the problem. Simple electric plug into the wall was easy to figure out! I ordered a gift to send her via Amazon and delivered via UPS. A day later after delivery I called and alerted them. They found the box in the mail room. So, a day later and mail had not even been sorted! The outpatient team that handles checking patients out seems to not know how to return phone calls. It took three calls over 2 days to get to talk to staff there. Terrible customer service all around. I would avoid this place at all costs.
My father has been to this facility twice for rehabilitation. The care that he received was fantastic! When you walk in the front door, you are greeted with a smile and they always remember who your family member is. The nurses aides, nurses, nurse practitioner, chef and all of the therapists give more than 109% of themselves ! This place gave my father back his old drive back, his old will to do things! I will always be grateful for the excellent care that my father received ! I would always highly recommend this facility!
Thank you so much,
I went there for rehab for a broken knee because in addition I have a t12 spinal cord injury.. I stayed in this facility for six weeks. they tried giving me the wrong meds one night. I had a bottle of my prescriptions come up missing. I contacted a horrible UTI which took two weeks to even get a culture. The meds took forever. The only thing that was good about the place was the food. It was balanced and healthy. They took a very long time to respond to a call button alert. They treat the people that live there like little children, and it's ridiculous. I'm glad I was only there for a short time. I feel very sorry for the people who live there and can't defend themselves and their rights. There is so much more I could write about, but I truly just want to forget about the place and hope I never have to go back there.
I enjoyed my stay in the rehab section at the "Lakes of Monclova" in every way. I had total knee replacement and the therapy staff was excellent. The food was very good, well prepared and well presented as well as diversified. Staff was polite, friendly, and willing to assist. Walking the wide, beautifully decorated hallways was an important part of my healing both physically and mentally. I made some good friends during the dining times of residents who chose to live at the "Lakes" and I drop in to visit them once a month or so. My only complaint is that in my early stages of recuperation the pain meds were slow in coming even after several reminders on my part. If I go again for the other knee, I will be more assertive about this issue.
Bad choice, problems with everything from medication mix ups. Very little housekeeping done , cold food, very small portions, some of my meals were never brought to me, Millipede insects in my room, hallways etc.. I got athletes foot fungus while there, facility not locked at night, looks sure are deceiving and the executive director does as little as possible to resolve problems, staff all pass blame for issues onto each other. Very sad for those residents who cannot speak and be their own watchdog. My stay was for 30 days in the Fall of 2014, my complaint is now in the Ohio Health Departments hands.
I have asked for a survey or review form from this facility from several people and while they are very sweet about it…."oh, I'm sorry, I can't believe you didn't get that yet"…. I am still waiting. I applaud most of the staff that I have encountered. They seem to be compassionate and mean well, however, they are terribly short staffed and some days my family member goes without seeing an aide for long periods of time. Medication is not always given in a timely manner and what is even more disturbing, sometimes the medication is not even there to be given. It has either not been ordered or the pharmacy has yet to deliver it. Both excuses are unacceptable to me. I have offered to move my loved one but they do not want to move because they have made friends there and also do not want to move even farther from me. Most of the residents complain about the food on a regular basis and will order out or have family members bring them food. Some have dietary needs that are not being taken into account…ie, diabetes. Too many starches, etc.
I was admitted following back surgery in Feb 2014..The staff was very friendly and helpful.The physical rehab facility and staff were great. I enjoyed the food, but then, I enjoy any food. The facility was clean and never had a "nursing home" smell. The only drawback were the patient room sizes. I am a private person and felt like my room mate was too close fro my comfort. However I did have a problem with my first room mate being too bossy and they transferred me immediately. The social enhancement staff offered plenty of opportunities to keep boredom from setting in. I am having a knee replacement soon and plan to go back for to Arbors for rehab. .
Not enough staff for the patients. The previous person said "looks can be deceiving" …how true.
All I can say is looks can be deceiving.
Very disappointed. Our mother was admitted after surgery for rehabilitation. She was put in a room with a verbally abusive patient and our requests to have her moved to a different room went ignored for over a month. Her stay lasted a month longer than normal because physical therapists did not adhere to the scheduled therapy sessions. Response time from nurses and nurses aides was very slow. There were many times the nurses station was unattended so no assistance was available at all. Administrators listened to our concerns but no changes were made during our mother's stay.
worst care ever wouldnt put my enemey in there put my dad in there for rehab and within 2 weeks he has 3 raw spots for not being change and on his first night there he didnt see anyone the first night he was there pulled him out right away
This place is very poorly run! when you walk into the facility where the offices are it is very clean and decorated nice and smells good but when you actually walk into the nursing care unit it is filthy and stinks. I have seen many residents wandering with filthy clothes, messy hair, and worst of all their briefs have been soiled multiple times and usually carry a foul odor. They had 16 violations at the time my loved one was admitted there and I never seen another review posted as to the updates or corrections from the federal or state departments.
This place is awful. Do not, I reapeat, DO NOT send your loved ones here.
My mother in law was transferred here from the hospital. It was really clean and the nursing staff was excellent. She felt like the staff was family which made me feel good about her recovery.
My mother-n-law was a recent resident at Arbors at Sylvania. She was treated with care and compassion from every employee. She completed her rehab, got her CHF under control and returned back home with 4 weeks. The center came highly recommended by a family friend and the center was everything that she said it would be. I give it 5 stars!
This facility is going down hill, fast. Take time to read about ROBERT COE who died because his alarm. On wheel chair failed to go off. All kinds of mishaps are happening & staff hides it all. Families need to pay closer. Attention.
Poor response to calls for nurse--average 30-40+ minutes. Nutrition: "we're out of that [food item] so no one got it today," with no substitution given or offered other than high sugar/calorie artificial fruit drinks to meet required calorie intake. The only positive was the aide assigned. I would avoid this place.
I hear the master nun is mean and yells at the residents!!! She doesn't want residents to have power chairs in fear they will knock over statues!? The elderly don't need to be yelled at!
ZERO STARS! THE TRUTH SHALL SET YOU FREE RIDGEWOOD. CONSUMERS- KEEP OUT AND KEEP YOUR LOVED ONES FAR AWAY FROM THIS PLACE. THESE PEOPLE ARE SCARY. EMPLOYEES ARE DOWNRIGHT RUDE, COCKY, AND TRY TO SCARE GOOD PEOPLE, TRYING TO HELP. YOU PEOPLE ARE SICK
They left my grandmother at a dr. Appt by herself my mother got there to find her walking down the hall by herself. As my mom sat and waited for transportation to come back to get her,realized they were not. We transported her.What would had happened if we would had not shown up there.She has demensia lord knows.