1 Star User Review
My mother has been there for several weeks. The constant errors on a daily basis display an amazing level of incompetence. For example, every day she gets the wrong meal. She has to send the order back and tell them what was ordered. They then bring her the correct meal. Next thing is they deliver lunch for patients that cannot walk to the lunch room at 1 to 2PM. Yes, 2PM lunch! Dinners are also late. For the elderly this is unacceptable. One nurse was unable to figure out how to plug in a normal electric plug for the bed. My Mom had to go out and demand another nurse figure out the problem. Simple electric plug into the wall was easy to figure out! I ordered a gift to send her via Amazon and delivered via UPS. A day later after delivery I called and alerted them. They found the box in the mail room. So, a day later and mail had not even been sorted! The outpatient team that handles checking patients out seems to not know how to return phone calls. It took three calls over 2 days to get to talk to staff there. Terrible customer service all around. I would avoid this place at all costs.