the facility is very clean, nurses are very warm and caring.
The average user rating for nursing homes in New York is 2.6 out of 5 stars based on 2,127 ratings.
|5 Star||660 ratings|
|4 Star||135 ratings|
|3 Star||99 ratings|
|2 Star||189 ratings|
|1 Star||1,044 ratings|
the facility is very clean, nurses are very warm and caring.
Staff on third floor skilled do not brush my loved ones teeth. With his dementia he cannot do this for himself. I have asked them repeatedly to do this for him but they still do not. They do not seem to understand how important good dental care is to a person's overall health and how traumatic the experience will be if he needs major dental work done.
clean facility, friendly doctors and nurses. i recommend this nursing home.
back in 2013, i toured this place twice. it was one of those suggested for my brother's sub acute rehab. it was supposed to be good, was recommended by the hospital for rehab. the facility itself was run down, with torn wallpaper in the lobby. dirty and depressing. they didn't have real patient rooms in the rehab section, i don't know what they had elsewhere. very little room for patients, separated by hanging cloth. both times went to the rehab room no one was receiving therapy. one time one therapist was there, that's it. we crossed it off the list.
My mother in law was placed in their memory care unit which is VERY understaffed & under qualified to take care of people in this condition. The place is run down & dirty. There solution is to push people into the hallways or corral them into a room. My mother in law fell 2 times in their care and in the 44 days she was there lost 20 lbs. Her clothes disappeared daily a never resurfaced. One day I walked in and she was in her wet diaper & her pajama top..in the hallway! she was crying & freezing & trying to cover herself. Despite our efforts to get her out of there we were blocked by the head nurse who made calls to all the facilities we were trying to have her placed in saying not to take her. They were trying to keep a private pay bed! We finally got her placed & even the morning she moved into her new residence this nurse was calling them to advise against it! She did move in and died 1 week later from an internal bleed. I was there daily with her but not every patient has daily family…Do not leave your loved one in their care!
With regard to recent stay at Egar Healthcare and Rehab after surgery, very disappointed with the level of care received while staying there. Very little or no response when pull cord pulled requiring assistance to rest room. Couldn't walk
on own. When brought back from therapy, was left in wheelchair outside room door. Was told I had to wait for person to assist me back in room. When nurses or aides passed, ignored. Whenever I had a question, was told "I don't know." Staff very unfriendly, curt and not helpful. During my entire stay, had problems with telephone, reported several times to maintenance by myself and out of town sister, never fixed correctly.
On one positive note, therapy dept. was wonderful, therapist good. Thank goodness for that.
If ever needed a facility like this again, would never go back.
Management are inexperience. Administrator don't have a clue.
My sister was sent to Comprehensive Rehab from the hospital by her doctor last year.I was not notified until she was there as she did not have a Health Proxy. She should have been able to choose her nursing facility. While she was in rehab, things were pretty good. However, she was unable to do the rehab satisfactorily as she had trouble walking the required steps. Then she was transferred to the nursing area of the facility where she was placed with a woman that was very unresponsive. Since my sister was legally blind, this was hurtful as she became very lonely. My sister repeatedly called me as the nurses aides would sometimes make her wait a really long time before they would get her to the bathroom in time. Then they would leave her there for long periods of time. I believe they were understaffed.The room she was in had a TV that did not work for almost two weeks. I had to call maintenance myself to get it fixed. I also had to call the phone company to obtain a phone for her use. I visited every other day to make sure she was ok and she was very unhappy as some aides were not nice to her and seemed to act like she was a bother. Sometimes when I came in she would cry as due to her blindness she could not open her milk carton, etc. Some aides said they didn't have time for that. Her best friend even called numerous times to the nurses station to help me to get her better treatment. They would just stare at me. The really worse thing was that she had such anxiety at night that she would have trouble breathing. The last time I saw her I told her I was going to help her find another nursing home as soon as I possible. I talked to her later in the day and that night I was called and told that they were taking her to the hospital as something happened and she could not breath. She had signed a DNR which Comprehensive neglected to send with the ambulance to the hospital and by the time I got there, she was on a breathing machine and had a tube down her throat. I told the doctor in the Emergency Room that she had a DNR, but he said it was too late to stop treatment as they did not have the DNR. I stayed with her all night and when she came too, she could not talk and didn't know me. Things took a turn for the worse and she had to be put on Hospice. She passed away about a week later. The hospital took very good care of her. I complained to the Nurses Station at Comprehensive and after she passed I told the Social Worker what had happened and she said she would check on things, but she never let me know if anything was done.. My sister was a lovely lady who just wanted decent caring treatment. She did not get it at Comprehensive Rehab. I just don't understand why the Health Agency allows doctors to send sick people to this nursing home when it has a rating of one star. I wish I would have known that before the doctor sent her there. My sister did not have a good ending to her life due to her treatment by some of the aides at Comprehensive.
MY mother in law was placed on the 5th floor for rehab. Activities and therapies were appropriate. The rest, unacceptable. She passed away from a UTI gone sepsis. Tested positive on a Tuesday. Died on a Saturday. Come to find out, they never started antibiotics.
Initially, their intake for admitting her on a Thursday was a bad joke. Awful nurses, staff hanging out on cell phones. Food is absolutely disgusting.
Horrible facility. Look around more. Stay away from this death trap.
This is a better place for providing services..
I give them one star because the Physical Therapy Team was very good, but it did not make up for the lack of care that my Mom received. My Mom needed lots of help because she could not walk, move, or feed herself. The facility is understaffed, so they don't have time to be helpful or compassionate. They were always in a hurry, and they told my Mom she took too long to take her pills. She could not reach the nurse button, and no one came when she called out for help in the night (we were there with her in the day). She was scheduled to get a shower once a week, and we had to remind them. We complained that she did not get her shower, and they came in late at night to give her a sponge bath and were rough with her. They told her that she got them in trouble. Now my Mom was not only in pain, but she was fearful. They also lost her clothes. When I talked to Management about problems, they gave me excuses with no solutions. I would not recommend this place to anyone!
relative was patient at tarrytown hall care center. Sat in wheelchair soaked in urine. run away from this place
Disgusting. They are full of heartless and manipulative animals. Read the review by Mr. Frank. https://www.cityandstateny.com/articles/policy/healthcare/reports-of-neglect-at-top-nursing-home-point-to-failures-in-state-oversight.html
Brooklyn Gardens is a beautiful facility. The best part of this nursing home is the rehabilitation program and the recreational department. Anthony does a wonderful job providing fun activities for the patients. Other than that the nursing staff is horrible. The patients are mistreated, yelled at, and the CNA care is very poor. My heart goes out to the patients who have to live there.
Had the pleasure of working with some of the staff in this facility, very caring and dedicated professionals from my experience. I'd recommend anyone to tour at this location.
I have a aunt at this nursing home they are very rude on the 4th floor they have attitudes no name tags, don't answer the phones, talk about other relatives when people are visiting. nurses are even worse not good security in the place its depressing. a patient died there he had cancer they did not call the hospital at all the cleaning staff is the worse they don't clean the day room I seen ants in there
My sister entered Medford February, 2018. Since day 1, she has been treated wonderfully by all who care for her. She has no complaints. Whenever I call, they are so helpful, always giving me important information, never rushing me off the phone or give me the impression that I am bothering them. I am so grateful she is in Medford
Remove your family asap! they are in deadly harm.
Staff tried on 2 occasions to give my mother the WRONG medication. One nurse insisted my mother had a heart trans plant. Mother had a CORNEA transplant. Nursing staff also gave her eye drops in both eyes. Both eyes required a different eye drop in each, which mother had supplied. The same eye drop was put in both eyes. She was left sitting on a bed pan for more than an hour on numerous occasions. Social services insisted mother received therapy on the weekends. Social services also tried to set up the wrong visiting nurse for mother's home care. NEVER had she gotten therapy on a weekend. One nurse would throw mother's clothes at her. Medication that should have been given in the morning was given at night along with all other medications. In addition, mother never saw a staff doctor during her stay to explain her injury. She even asked on numerous occasions to have her injury explained. She saw a wound specialist via a computer scype, never the staff doctor. Social service person gave the impression of being very much in need of more training.
The Grove of Valhalla Rehabilitation and Nursing Center is located on grounds that during the warm weather is a great place to take your love one outside to enjoy the beautiful scenery. When you walk in the doors it is a lovely environment where I warmly greeted and shown around afterwards I was so impressed that I decide that I would go with The Grove of Valhalla Rehabilitation and Nursing Center after previously seeking a place for my mother’s rehabilitation at a few other nursing homes in Westchester. This one stood out the most.
My mother has been cared for well from the professional staff to the nurses and aides and is in the process of going home soon. I was glad that the decision to go with The Grove of Valhalla Rehabilitation and Nursing Center was made and would recommend it.
A special recognition to Veronica Brooks-Gordon the Medicaid/Finance Coordinator someone referred to as an “angel in disguise”. She made the transition for my mother going on Medicaid so much less daunting due to her dedication, expertise, professionalism, understanding, loving caring and supportive disposition. Her genuine passion to want to help and give her very best for both the patient and those that she came in contact with did not go unnoticed. Veronica did her job and service very well and definitely one of the assets at The Grove of Valhalla Rehabilitation and Nursing Center!
Horrendous place, don’t go there. Worse care ever.
My neighbor wanted to place her mom..but the administration seemed so apathetic and economic-based.
This review is for the long term nursing facility at the Grove in Valhalla, NY. They hide all the long term residence upstairs in the disgusting ward 2 North. The rooms and floors are filthy. As soon as you walk in you can smell the urine and fecese stained carpeting. The staff only does the minimal necessary care for the residents if that. There is no water available in the rooms except for the bathroom sinks which most residents can't access anyway. The staff doesn't even try to hide the fact that they are disinterested or even care about anything. Lots of lip service with absolutely no resolve to problems. I know most of the profits are in rehab downstairs but they are getting over $12,000 a month for each long term resident. It's disgusting and immoral the way these people live up there. Of course, there are a few exceptions to the staff but all the decent staff members leave eventually. You can't close your eyes to this abuse.
All smoke and mirrors with this place, little coffee and cookie stand, free, great. Activities and music great. What a nice place one would think? Direct care aides are not well trained, poor communication skills and may leave your loved one laying in the bed unattended to if they don't like them or are over worked. Complaints are unwelcomed or thwarted which means the management does not care about your loved one. They would like to do as they do, don't care about what their aides do even if it is bad they will stand behind them and leave you to worry about your loved one or grapple to get them out of there, bad place!
Teresian House is amazing. My mom is a resident and I have not one complaint. It is a beautiful facility, with all private rooms. Lots of activities for the residents and the staff are very caring. I have watched carefully and have never seen even one incident when residents weren’t treated with the utmost respect. I visited a lot of nursing homes in the area and this is the best. My mom is happy and well cared for.