Management are inexperience. Administrator don't have a clue.
|5 Star||46 ratings|
|4 Star||12 ratings|
|3 Star||7 ratings|
|2 Star||14 ratings|
|1 Star||71 ratings|
Management are inexperience. Administrator don't have a clue.
relative was patient at tarrytown hall care center. Sat in wheelchair soaked in urine. run away from this place
The Grove of Valhalla Rehabilitation and Nursing Center is located on grounds that during the warm weather is a great place to take your love one outside to enjoy the beautiful scenery. When you walk in the doors it is a lovely environment where I warmly greeted and shown around afterwards I was so impressed that I decide that I would go with The Grove of Valhalla Rehabilitation and Nursing Center after previously seeking a place for my mother’s rehabilitation at a few other nursing homes in Westchester. This one stood out the most.
My mother has been cared for well from the professional staff to the nurses and aides and is in the process of going home soon. I was glad that the decision to go with The Grove of Valhalla Rehabilitation and Nursing Center was made and would recommend it.
A special recognition to Veronica Brooks-Gordon the Medicaid/Finance Coordinator someone referred to as an “angel in disguise”. She made the transition for my mother going on Medicaid so much less daunting due to her dedication, expertise, professionalism, understanding, loving caring and supportive disposition. Her genuine passion to want to help and give her very best for both the patient and those that she came in contact with did not go unnoticed. Veronica did her job and service very well and definitely one of the assets at The Grove of Valhalla Rehabilitation and Nursing Center!
This review is for the long term nursing facility at the Grove in Valhalla, NY. They hide all the long term residence upstairs in the disgusting ward 2 North. The rooms and floors are filthy. As soon as you walk in you can smell the urine and fecese stained carpeting. The staff only does the minimal necessary care for the residents if that. There is no water available in the rooms except for the bathroom sinks which most residents can't access anyway. The staff doesn't even try to hide the fact that they are disinterested or even care about anything. Lots of lip service with absolutely no resolve to problems. I know most of the profits are in rehab downstairs but they are getting over $12,000 a month for each long term resident. It's disgusting and immoral the way these people live up there. Of course, there are a few exceptions to the staff but all the decent staff members leave eventually. You can't close your eyes to this abuse.
the care and nursing attention my mom received at the grove was very good, nurse's Gloria and Adjoa, and staff were kind and knowledgeable. the aides were wonderful, particularly ruby and the 2 Rebecca's . the pt&ot staff were very experienced and great with the patients as I observed it and I was there every day for 2 months with my mom's rehab. ari the consierge was forthcoming and very helpful along with all the admin. staff. the grove is admittedly a work in progress but the staff is certainly up to the task! Richard Santore son of liz santore rehab patient. 3-10-18
The only reason I would give Sprain Brook as high a rating as three stars is for its tremendous rehab people. Caring, knowledgeable, patient. As for everything else,it is sad. It is understaffed, with my mother having to wait a half hour for an assistant to help her to the bathroom. The nursing station does not coordinate well with the rehab, so that I had to relay the message that my mother should not wait four hours after her Parkinson's medication to make it to therapy but should really be seen an hour after. The dining room screams "institutional" with depressing colors, chipped paint, a couple of big, dark tables and a TV. I am trying to have her transferred elsewhere, but instead of quickly processing the necessary paperwork, I receive phone calls trying to convince me to keep my mom in this "5 star" facility, so that I missed out on the available rooms in another rehab. I thank God for the rehab people or my father would have kidnapped my mom and tried to nurse her at home.
Do not come here if you need any type of wound care or medical care. My mother ended up here after abdominal exploratory surgery. She required a wound vac for her recovery. Upon her admission to the Grove, it was obvious to my family that the wound vac was not working. The purpose of it is to keep the wound dry and we could see no fluid was accumulating. The staff ignored my family's concerns for 3 entire days. On the third day, a nurse agreed to change the dressing (which had been changed every 2 days in the hospital). The wound was filled with fluid and leaking everywhere. For the next 3 days, the alarm on the wound vac machine would go off for 4 hours at a time. A nurse told my family this indicated that the machine was not working properly, but no staff addressed the issue. At this point, I sent a written complaint. This finally caused the administration to step in. We were informed that the staff required training on wound care. Even after the "training" occurred, issues persisted with the wound care and machine. An actual doctor didn't even look at the wound for at least 9 days. Then, he had concerns over sloughing or dead cell build up, which could have been prevented had the wound vac been appropriately attached and functioning. A nurse tried to tell us the wound had been like that when my mom first arrived, but she later admitted that she hadn't actually looked at the wound. My father spent all day every day trying to oversee the wound care and management. My mother developed a terrible cough. She had a history of lung collapse and pneumonia but the staff ignored her "common cold" per the doctor until she developed a high fever and was having trouble breathing. They ordered a chest x-ray and it took days for the x-ray to occur. Then, when they finally did the x-ray, the computers were down so they couldn't view the results. They had put her on oxygen to help her breathe, but they kept running out of oxygen and the tanks were frequently empty. My father had to keep checking and alert the staff there was no oxygen. It turns out she had pneumonia and likely RSV. They attempted to give her iv antibiotics, but the staff had trouble with the iv. It fell out at one point. At another point, there was blood in it and they couldn't figure out how to get the iv working. Then, the wound vac machine actually broke and the staff didn't know how long it would take to get the part that was needed to fix it. The doctor did not appear to have ever reviewed her medical records, and her daily medication as per the hospital discharge was ignored. As one example, she had been on blood pressure medicine, but they didn't give it to her so her blood pressure started spiking. If my dad had not been there all day every day, with knowledgeable of her medications and medical needs, I am afraid to think what would have happened. It is so upsetting that a place like this can continue to take patients when the staff clearly does not have the skillset to handle wound care and other medical issues, especially when the website is such a glowing advertisement for it.
Please do not go here with your loved one. The Administration is very bad, as is the Social Worker, they will only yes your serious concerns, your family member will be doomed. A very inadequate facility, very sad for all those who are unfortunately here. I had to stop visiting my family member, my visits were making me physically and emotionally sick.
God bless all, prayers for health to all the residents!
Rehab was great. PT was very good. Fails at intermediate care because there is none. Patients who require total care may receive decent care but if you are someone who requires help ambulating, dressing, etc. you are out of luck. Our mother was left behind in the dining room 3 times because they "forgot" to go back to help her after they wheeled the other patients to their rooms. Also, when she moved into her room upstairs it was filthy - cobwebs and bugs in the bathroom. The floor had not been stripped and cleaned in ages. Also, when her roommate coded they left our mother in the room during the resuscitation. She was traumatized by that. There were many more things but the bottom line is she will never go back there
My mom spent three months there with a broken hip. The place was very clean and had a good staff that tried hard. Meals were good and they have a nice dining hall, beauty parlor and gift shop. Great views and place to walk. Professional physical therapy staff was helpful. She made some good friends and was comfortable except when left at the nursing station until I got there sometimes. I would recommend the place but always be there to check on your loved one and help out.
Nursing care is poor at best, staff is untrained, angry and indifferent to residents and families. I did not think it was possible, but the care has worsen since the new owners took over.
Do not be fooled by the new fancy lobby and wonderful talk by the administrative staff, the care is substandard and at times dangerous.
Poor staffing levels, chaotic, disorganized and most of the time it is unsafe.
Administration is clearly not in control or know what they are doing, sad to think these people have the lives of others in their hands………
The ratings ARE NOT based on patient reviews. This is a horrible rehab facility. It is dirty and old and unappealing in every way. The staff is lazy, dismissive, and unprofessional. Call bells are ignored. Medications are not given at sched. uled times. The staff makes fun of some of the older, mentally-impaired patients. The staff does not listen to patients.
The therapists are wonderful and the only shining light in this whole facility
This place should be closed down
Well the rehabilitation part is awesome. If your parent or love one could be a walk in then you are good to go. If not stay away.
If your love one has no voice and can't tell you what is going on then you are in trouble. You need to go at different time to see what going on.
1. Nursing Staff 1 nurse to 25 patients on each side. CNA do the best they can but they have some that have no clue.
2. Activities is patients in wheel chairs in front of the tv while the can's do they work for the day. They don't talk to them it is sad.
3. Rec room church, sundays they have donuts, coffee and family entertain them.
4. It is a beautiful facility but if you can find the quack doctor good luck with that.
5. If the patient can't move they won't do anything with them they rot in that bed.
6. Head staff Abe is more urgent with working a dog then taking care of your needs.
7. Parking lot is dark lights are limited. Most have car to get around.
Think four times before you take your love one here.
1. Rehab is awesome--dedicated staff.
2. Food is Delicious
3. Rehab outside on nice days
TERRIBLE PLACE!!! Staff is abusive to patients!
Daytime CNA staffing is sufficient. Evenings and weekends are regularly understaffed and holidays are abysmal.
Current owners appear to be more focused on perception than reality. Cheap cosmetic changes were made to improve aesthetics. However, the quality of patient care has diminshed.
Like any other workplace, there are some excellent staff, some poor staff and most are good. Adira seems more concerned about the dollar than human receiving or giving service.
Patient rooms are frequently out of paper towels. How do staff wash and dry hands before and after entering my family member's room? Why isn't toilet paper checked daily?
Patients sometimes have to miss doses because one shift is so late in giving meds. There are sufficient nurses to cover a day when everything goes smoothly. Any deviation - someone to or from the hospital, a fall, a death, etc - everything is thrown off. In a nursing home, most days one of those events is the norm rather than the exception. Nurses shoud be staffed accordingly.
Prior to making a decision, visit the facility once during the day and once during the evening.
My mother was in this facility for a long time. She had a spinal cord injury and couldn't do anything for herself. The folks here took excellent care of her. They made her grilled cheese (which she loved) twice a day, along with the regular meal. She had to be changed b/c she was incontinent. They had a set schedule for her, along w/when she needed to be changed. She never had a complaint about her bottom hurting her. The staff took such good care of her. I can never thank them enough.
DO NOT PUT ANYONE THERE THIS PLACE IS THE WORST DIRTY FOOD IS TERRIBLE THE PEOPLE EVERYTHING ABOUT THIS PLACE IS THE WORST MY DAD DIED THERE..
This place is severely understaffed and residents do not get the quality of care they deserve. Limited activities for residents who are not actively encouraged to participate in the few activities that are available. Very dirty and filthy floors and rooms for the residents but lobby is pristine. Residents ring bells and no one comes to check on them. My advice is run from Adira Riverside.
Although it looks great and clean they are so short staff and you will wait forever for help and the Aides and Nurses have a attitude. They leave the older patients alone watching TV with no Aide monitoring and there is no call bell for the patients if they need help, etc. They moved my mothers room and didn't even tell us.
i VISITED MY MOTHER'S FRIEND and found with dried blood in her scalp from a fall that had occurred four days earlier. The room was dark and the bedding had not been changed. There was one tv set for a group of residents absolutely unsupervised. The scene was depressing. I would not place my mother in this facility.
What an awful place. Even if you are there to advocate for your loved one, they mess up. If I could give a negative star, I would. Too many issues to name.
MY ELDERLY AUNT HAS BEEN A PATIENT AT NORTH WESTCHESTER RESTORATIVE CENTER FOR NURSING AND REHAB AFTER A BOUT OF PNEUMONIA. WE VISITED HER OFTEN AND WE WERE IMPRESSED WITH THE STAFF,ESPECIALLY THE PHYSICAL THERAPISTS AND THE NURSES.THEY ALL WERE FRIENDLY AND YOU COULD TELL THEY ENJOYED THEIR JOBS!MY AUNT RECOVERED WELL;THANKS TO THE CARING STAFF AT NORTHWESTCHESTER.
Although the care of the residents at the facility is good due to dedicate CNAs and RNs, the administrative staff is horrible. In the four years my mother was a resident, I was never able to resolve and issue because the administrative staff kept changing. The food is another major issue that the facility refuses to address. There also limited activity for the residents.