|5 Star||51 ratings|
|4 Star||12 ratings|
|3 Star||7 ratings|
|2 Star||20 ratings|
|1 Star||130 ratings|
I had my mother at Daleview. The care was outstanding, The staff was friendly especially the therapy staff who helped her to regain her walking ability. I can't say enough. I highly recommend Daleview
I cannot imagine a caring place has this much ignoring to the poor helpless people who stay this place for help. No one cares this place, when poor patients call for help none of them their for help, if you complaint the management all turn as team and will kick you out from with before the patients is able to walk or get up from the bed. The therapist would make false assessment and would say to you insurance would not pay any more, and take the patient to home. Definetly the families and communities join together and fight for this hell place and should complaint to the heal dept, and NY state. If you ask for help the nurses or CNA would say they do not have enough people, every 15-20 people they have only one person. They are taking from insurance around $1,000/person from insurance company and no help at all, so sad, it is money making place. State has to do something for this place, theay should interview the patients and families for how much care they are getting.
My relative is at Woodmere. Overall, she is very satisfied with the services and care at Woodmere. She says that the nursing staff and physical therapists “know what they need to do” and do it with care and a professional attitude. The quality of the food is fine as is the laundry service. She also tells me that patient safety is important there and this makes her feel safe. Lastly, Woodmere works hard to respect its multicultural residents.
Thisplace does not are about its residents. Unless you are a family member that will advocate day and night nonstop then don't bother with this place. They are fake and pretend to care when family is present but when family leaves they will just ignore the patient.they do NOT distribute meds on time and not inform the family of declining patient condition. They are good at ignoring people that are suffering
Cannot comprehend how this place got 5 stars, nor how-supposedly-the same group of people own Beach Terrace and Grandell-the latter being almost like a hotel. Our dad was on the second floor a few days and the whole place smelled like urine. The staff was lacking-only one nurse per station and most of the times no one answered the phones. Our dad (88 yrs old with dementia) was cut twice when they shaved him, once on his chin and the second time, when my brother and I came to visit him, he was sitting in the chair with dried blood on the side of his mouth. NOT ACCEPTABLE. We came to see my dad on last Tuesday @9:15 and he was shaking in the bed with no blanket and with his pajamas and sheets all messed up. He was supposed to be put in the chair and fed breakfast. Nobody bothered. They left him there and he was scared.
Last Saturday we asked to have him put in the chair for dinner (he was sleeping all day and went to bed @ 4 pm after we got him back to the room from the patio). The nurse in charge refused saying he needed 2 people to lift him (AND?) they only had 2 people at each end of the wings. So they left him bed. Isn't that the aides' job? Not acceptable.
Lastly, the PT people, Karen and Heddy are very good.
We were lucky to get him moved across the street-big improvement!
My father had a bad fall and went to the hospital. He needed rehab before going home. This was our first experience and so happy he was placed at Excel at Woodbury. The staff was so attentive and the P.T. people were great. I would recommend for sure. My dads favorite thing was the Bakery. It was free for him and all who visited. We all gained a couple of pounds
Woodmere has been my home since April 2012. I never thought about moving because this place is one of the best. They have all the services you would expect – nursing, therapy, laundry etc. All of the staff know what they are doing. They keep us safe and cared for. The meals are good too. One of my favorite things to do is going into the dining room and watching the goings on. I would recommend Woodmere to anyone, including my family.
My dad was there for 6 months and developed a stage 4 bedsore from neglect of turning him properly and a faulty air mattress. The nursing staff tries to attend to patients needs but the overall support is understaffed.The administration is far worse and the doctor mostly ignores you. My dads foot had lost blood circulation and we noticed 2 weeks ago but after mentioning it to him he said it was normal for him. After we demanded to have him taken to the hospital to be evaluated the vascular doctor said that it had been going on for 2 weeks and there was nothing he could do for it and the only option was to have the leg amputated or provide comfort for him. We did not want to put him through that and decided to make him as comfortable as possible. He passed away a few days ago and will be missed dearly. I wish I hadn't placed so much trust that the doctor was handling his foot properly and will have to live with that for the rest of my life.
If I could give a rating of less than one star, I would. If you ask me why, I would need several pages to respond. I pray every night for my mom's safety and well-being as the staff do not inspire confidence in their ability to care for my mother nor the other patients that call out for assistance. Several of the aides are borderline abusive in their tone and language when addressing patients - this in my presence! Imagine my absence! The "call button" for help? The aides consider this a "suggested response" on their part. Mom is a high risk fall victim with a bed alarm. That alarm can ring anywhere from 3-5 minutes before someone will meander down the corridor to see if she has fallen or is in need of assistance. Meds? Mom's hospital release orders indicated one medication at the top of the page and at the bottom of the page clearly written were the words, "adverse reaction to this medication - DO NOT ADMINISTER-" My mom was given a dose of the INCORRECT medication, which compromised her care. When questioned, the nurse and the doctor both admitted that they "never read the entire report and the information was written at the bottom". Hence, they were "not responsible" for the incorrect medication they gave to her. The facility is short staffed - It is heartbreaking to see and hear patients languishing day after day, night after night while the aides try to care for everyone. Mom has dementia and unless a family member is with her, she will not get the help she needs to help her eat, get a drink of water, cut up her food, etc. When I asked the staff their plan for mom, one of the aides said all she had to do was "push the call button". The call button that was dangling on the floor? I asked? The one she can't reach and no one bothers to put within her grasp? Supplies? I had to ask twice for a blanket because they weren't sure they would be able to get one, and when I was given the blanket, I was told, "you are lucky, you got the last one!" This in the middle of the winter!. On my mom's second night she received the wrong tray - the previous guest had been moved across the hall… Despite the fact that I had opened the tray and begun feeding my mom from it, the aide whisked it out of my hands, capped it, and delivered it to the correct guest despite my telling them that my mom had already "touched the food". Someone failed to update the room change and alert the kitchen as such. It took me 3 days to get them to correct the spelling of my mother's name on the door and on her patient chart. The plus side for this place? The physical therapy department is capable, professional and optimistic. This is translating into my mother regaining her ability to walk again. In summary, unless you can sit by your loved one's side and attend to their daily needs and be their voice, limit yourself to the physical therapy part only!
My dad was there for 6 months and although the nursing staff tries their best to attend to patients needs the overall support is insufficient for most patients needs. The administration is far worse and the doctor mostly ignores you. My dads foot had lost blood circulation and we noticed 2 weeks ago but after mentioning it to him he said it was normal for him. After we demanded to have him looked at the hospital the vascular doctor said that it had been going on for 2 weeks and there was nothing he could do for it the only option was to have the leg amputated or provide comfort for him. We did not want to put him through that and decided to make him as comfortable as possible. He passed away a few days ago.
My father was in Parkers for two weeks before he was sent to LIJ hospital where he passed away. My family was told that this was an excellent place. It was not! The staff was not caring, not interested & very hard to even find on the floor. They got the patients up in the morning, put them in their wheel chairs & left them there the whole day. No one was around to help them eat, the food was put in front of them & no help. We saw a man fall out of his wheel chair in the cluttered hallway & the staff looked at him & turned away. They said they would have to wait for someone to help them back up!!! When my family had questions no one could answer them, that was the rare times you could find someone to ask! I feel if my father had gone some where else where he got the care that he deserved, he would still be alive today. Please check everything you can before you put your loved one in a home. My family was there every single day & the care was the worse, imagine if someone is there with out people watching!
My stepfather was at this facility for two weeks. At 62 he died of a heart attack while at the facility. To say that his care was subpart would be an understatement. Sometimes the place smelled so bad that my three year old granddaughter made a comment. My stepfather was left paralyzed and with no sensation from the waist down. The only way to know he was soiled was by the smell. He would spend hours asking someone to clean him. On his last day of life one of the aides told him he should get room freshener because the room smelled. He told her it was because he could not get anyone to clean him and she told him not to be cheap - that the freshener was only 99 cents. This man who worked 43 years and never accepted anything from anyone was humiliated. My mom had to go to the hospital because the food was not edible and all complaints about the food and care went on deaf ears. On the day he died I was on my way to tour another facility. When the doctor called to tell me my stepfather had died these were her exact words: "Ms Abrams, Lopez was in rehab but he collapsed. We called 911 but he didn't make it. ". I was driving with my 3 year old grandmother and my mother (his wife of 45 years). I had to act as if nothing happened until I was able to get them home so that I could tell her at home with other family present. This doctor's insensitivity was cruel. If you have a loved one, do not put them in this place. Its not only that they are short staffed, its that they just don't care. No human should have to bear the indignities of these people who call themselves professionals. By the way, other patients who I spoke with had the exact same complaints. Its saddens me that my stepfather's last morning on this earth was in the company of these animals.
This a mice, roach and insects infested nursing home. The place is dirty! I was visiting my dad's friend in the Long term building and the amount of mice I saw running around was disgusting… I'm actually contemplating calling the state to get involved. I cannot fathom the idea of having my loved one lying in that place with mice and roaches running around like that. YUCK!!
My 89-year-old aunt was placed in this facility to recuperate after spending over a month in the hospital. Staff was so inattentive that she tried to go to the restroom herself. She slipped on a wet floor and hurt her back. As a result, she had to stay three or four days longer than planned. They had the nerve to bill her for that time!! We should have sued them. Also, the food was terrible and whenever I called, the attitude of staff was deplorable. They are still bugging my aunt for money.
My Mom was in Norwich building 2nd floor 3 times since May 2014. Was just admitted again in May 2015. I have to say what a horrible experience it has been. It is like some of the nurses and aids do not care at all. All they do is point fingers at one another. My mom is in a wheel chair and cannot walk which is the reason she is there to get her legs stronger. It is not on common for her to have to wait over an hour after ringing the buzzer for the aid to go to the bathroom. Today in the dinning room, I left my mom for a 1/2 hour and when I came back she and other patients told me my mom asked the aid several times to take her to the bathroom (lunch was done being served). The aid just ignored her pleas. I asked the aid and the aid ignored me. I wound up taking her to the bathroom 10 feet away from where the aid was sitting. I asked the two nurses on duty behind the desk for assistance but was also ignored. Are you kidding me? This is neglect!!! I am going to have to hire a private aid until I can get her out of there. I also asked the aid and the nurse for the aids name but no one would give it to me and it was not on her name tag. So I took a picture. What a Nightmare!!! It was great in May 2014. I don't know what happened in the last year but the place is going down hill fast! Please, if your love one can't walk on their own to at least go to the bathroom, do not bring them to Cold Spring Hills as they do not have enough staffing to provide the services they should be providing.
My father was there several months for rehab after colon surgery. I called the social worker and nurse asking that they teach my father how to care for his colostomy bag and set up services for in home care when he got discharged. I live out of state and came to NY to pick him up when he got discharged. There were no services set up for him and the discharge paperwork stated no services were needed. He still did not know how to care for his bag. He said the nurses were impatient with him and didn't bother to teach him and each one had a different technique. He also had an infection that started when he was there and required that I take him to an infectious disease specialist because it was not responding to antibiotics. When I took him to his surgeon for a follow up visit, the surgeon's assistant was able to set up in home care for him immediately which included a nurse to teach him how to manage his bag, a home health aide, and continued physical therapy. Clearly he was eligible and needed the services. They just didn't do their job and submit a simple request. They are negligent for discharging him with no services and not knowing how to care for his condition.
This place is disgusting. My aunt has fallen many times in this place. She is on a vent and cannot express herself.
My Mom was at Cold Spring Hills last year for a week on the first floor in the Norwich building and we had no problems at all. NOT THE CASE THE SECOND TIME AROUND! Mom was recently here again for another week on the second floor in the Norwich building. We would have never sent her here if we knew the week from hell she was going to have. It wasn't easy trying to get someone to help Mom when she had to go to the bathroom. Many times, it was too late. But the absolute worst is when they gave Mom a shower. They poured a bucket of water over her head. The water was either hot or cold and Mom was scrubbed soooo hard with soap all over her body, she kept passing out. Mom's pleas to stop were ignored. She would open her eyes again and pass out again. This kept happening. My family arranged for a senior helper to be with Mom until we could get her out of there. Mom was definitely afraid of the aide who gave her the shower. This woman was soo rough with her - yanking her out of bed, yanking her clothes on, yanking her nebulizer mask off. We come to find out from someone else our family knows that their father was also in this facility and he too was scrubbed sooo hard in the shower that he too passed out!!!
This place is horrible if you need help you can wait hours and nobody cares but the therapy is very good
This is the most horrible place for anyone to be in!!!! They are so understaffed, and the most miserable nurses on staff. You can ring the bell for help and have to wait!! Disguising!! If a patient needs assistance, under no circumstances should they be told to do it themselves! If they could do it themselves they wouldn't be there in the first place. Now the place is infected with - The Flu, The Stomach Virus, and Pink Eye!! They are under construction to boot!!! These poor patients that are there, my heart breaks for them
Avoid at all costs. While under their care for 20 days, my father had a stroke. Service was terrible. Many patients were complaining about ringing the bedside buzzer and nobody responding. I escalated medical issues to the assistant chief of medicine and he didn't return calls twice. That department's admin assistant then escalated the issue to the chief of medicine, and he didn't return my call either. The most efficient part of the organization is the billing department, sending the bills out on time. Go somewhere else.
After reading the reviews online, I was skeptical of if I should put my mother here. I was worried, nervous, and most of all anxious but after placing my mother I couldn't be happier. I was told coming in by moms social worker at the hospital that the facility was recently taken over by new people and to give them a chance, and I am so glad I did. Everyone here is so wonderful to work with and the care is excellent, mom has a private room overlooking the water -- it is simply amazing. I am looking forward to seeing the building after they are done doing their construction. I absolutely would recommend this facility to friends and family.
This Nursing Home is the worst. I went to this facility yesterday, and there is a real short supply of professionalism. The Security Guard at the main desk was speaking to people like he was on the street, and we were all his friends. I got to the 4th floor to find the Dining room is where they had stockpiled all the patients. The stench of Urine was so overpowering. I then walked to the nurses station to complain and the Nurses station was being staffed by a Janitor. I asked several times to speak with the Head Nurse and she or he was no where to be found. This Facility Owner Mark was on sight and when I brought this to his attention he threatened to have me arrested. THIS IS NOT THE PLACE FOR YOUR LOVED ONE OR MINE.. RUN!!