A wonderful place. Feels like home
The average user rating for nursing homes in Missouri is 2.8 out of 5 stars based on 933 ratings.
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|1 Star||447 ratings|
A wonderful place. Feels like home
Do not place your loved one here unless you can be there a good part of the day every single day. The insurance case worker and social workers are the least helpful and compassionate people I have ever dealt with.
I admitted my Mother five months ago to Shangri La Rehab and Living facility only to be very disappointed by there service. The administrative staff seemed very pleasant during the first day of having her and everything seemed to be in place. Nurses were doing their job and residents seemed to be very happy. How wrong I was. First week I visited my mother she seemed very different. A once optimistic and talkative lady was now quiet and very paranoid about her surroundings. At the first visit she didn't tell me what was wrong and I just assumed it was a shock factor for her to be taken out of her home and placed somewhere new. As the months passed I could tell my mom's health was declining. During one visit we were in her room and the bed was a mess so I figured I would just go ahead and make it (my mom being a very tidy and almost neat-freak her entire life) so my disgust I found bed bugs crawling under the seems of the mattress. There must have been at least 100 right there. I instantly went to one of the CNA or Nurses in the hall and told them about the problem only to be shrugged off and be told "We're working on it." while she walked off with a very uncaring attitude. I went to the Administrator of the building afterword's to discuss what happened when I tried to tell a nurse but to find out the Administrated was just as bad. The man was in a very obvious annoyed mood as soon as I entered the room. For who I assume to be a nurse(maybe wife?) leaving the room in tears. I ignored it and brought up the nurse who was rude to me even though I didn't catch her name I had the description of her and what she was wearing. After telling him about the nurse and the bed bugs he gave me an eye roll and shook his head in disbelief. He told me that the bedbugs were going to be exterminated tomorrow and they already knew about it. My question was why didn't they contact me about the bed bugs so I could've removed my mother for the time being. It's cruelty to have them laying in bed bugs when my mother can barely move on her own due to Parkinson's Disease. So it took me about a month later to visit my mother since I was out of town on a business trip for about three weeks. The bed bugs were still there and not only that I use to be a CNA in my younger days and noticed something awful. My mother was complaining about pains on her sides so I looked for her. She had about a Stage Two Pressure Ulcer. I was livid and continued to look at my mother for anything else. Her nails were very overgrown on her feet and her dentures had to have been soaked in hot water since they were now warped to the point that they didn't fit in my mother's mouth anymore. My mother also had been telling me at night time that the nurses were so loud in the hallway screaming and fooling around that it was hard for her to sleep. As well as that nurses would take thirty minutes to answer a call light during the day and often would tell her that they would be right back and then return when it was time to get them up for lunch or dinner. They let her soil herself and would not change her until it was night time again. The last thing she told me before I discharged her out of that facility and moved her to the Groves over in Lee Summit is that the Dietary staff was very mean to the residents and refused to give them snacks when they asked. She told me the Asian lady was incredibly rude and would cuss at her when she start to leave. This place is awful, dirty, and very distasteful. I suggest if you love your ones in need that you do not place them in this horrible facility.
Great place! when I had questions the staff answered them! love the rehab staff!
So glad I selected this center
This facility is old, shabby and outdated. Unless you bring in your own furniture, the furnishings are ratty. We had a few nice workers who care, but for the most part the care is hugely inadequate and sloppy. Good food, but the care is really, really bad. I won't go back
BEWARE-BLUE RIVER IS LIKE A SCREEN PLAY FOR A BAD MOVIE. LAZY STAFF WILL BE OUT SOON.
This faculty is the absolute worst. The staff is very unconcerned with the residents. They do not tend to them overnight. Much time is spent sleeping themselves
The staff of Springfield Rehab truly care about the patients in their care. We see so much love and dedication on a daily basis. AND their therapy department is the best around! Very professional and they achieve great results!
The staff a Lakewood was wonderful to our mother during her stay there. They treated her like family and showed as much concern for her well being as we would. From the nurses to nurses aides, housekeeping, dietary ad therapy staff to administrative and social services they were top notch. I have worked in this industry as front line staff and management and realize how difficult it is to care for the elders with the reimbursement provided them. They have done an excellent job. When clearing out the room, staff found $5 that we left in a drawer. They turned it in to management who then called us to let us know. Wow. That says a lot for what kind of individuals they employ. I would recommend this facility to anyone. The Pflughoft Family
Very home like and friendly staff. Clean no problem with pest like many others I've seen in the country
The minute I walked in there they didn't even know my husband had been delivered from the hospital already. I get to his room and they get his name wrong, give him a walker with a pad missing so it is tipping over. He had an above knee amputation so he would have totally fallen. The nurses or whoever were in there were too busy with their own personal stories to even notice till I shouted at them. The place was dirty and falling apart. His second day they completely ignored his call button and was late on getting meds to him, especially pain pills. I called and was put on hold for 10 minutes while they gave him his meds and the nurse got on the phone to tell me it was done. I left him in your care so I could work and I get called 5 times! NOT ACCEPTABLE!!!! So I found a much cleaner place that actually took care of him. There's one more thing….the night before I transferred him to the new place myself and a friend of mine noticed a wound on his right leg that looked infected. The nurse who was handing out meds just leaned down and touched the open wound and said no it's not hot. She did not foam or put on gloves or anything before touching it. If there were a zero star that is what they would get from me!
My sister was at this facility for 3 weeks for physical therapy after knee replacement surgery. She was given morphine and valium twice a day for at least a full week. When (the second) doctor was questioned by family why she was still on high dose he said he hadn't prescibed morphine. What was in the chart? Who was looking at the chart? We don't know if she was ever actually seen by a doctor. The family had to insist the morphine dosing be stopped. For more than 2 weeks of the time she was there she was so medicated she hallucinated for days. There was no medical oversight, no nutrional oversight, no emotional oversight. She lost concept of day and night. Blinds were left closed, and the clock in the room had stopped. In the limited actual therapy sessions that were attempted she was too medicated to participate and generally escorted back to the room to bed. She left this facility in a much worse overall state than if she had not been there at all.
The Groves has been taken over by Rosewood Health and Rehab. When we first moved my Mother into the Groves with Alzheimers, she was well cared for, in a Christian environment.. She paid a portion of her care (about $56/day) and Medicare paid the rest.. . When Rosewood took over, care gradually began to diminish- still ok… but little by little, the staffing and resident interaction shrank to the minimums it is today When she passed away 5 years and $95000.00 (of her portion) later, she did so 6 days into a new month. For the last six days, she ate no food, and lay unresponsive in her bed, attended only by Hospice. Medicaid paid her expenses for the six days, and I called and offered to pay the $56/day that she had been paying for 5 years. But suddenly that was not good enough. They sent me a bill for $875.00, because that is "just how we bill". We had some extra funeral expenses, and cannot afford this. They told me that unless I paid their bogus balance they would not give me my photographs and oil paintings, which were done for her by my late, arthritic father and are of no value to anyone but me. This caring, Christian place has turned into something dark under Rosewoods' management. Do your loved one a favor and look elsewhere. Beware!
Truly caring. DON there for very long time, she works with her staff. Administrator always there to listen which makes me feel better about Mom being there. You hear such horror stories about nursing homes, this one is not one of them. Highly recommend.
There is somebody like to still from this place that they have working. For them if you bring your love one here don't leave nothing worth stilling because ir. Will get stoked they hire to many thugs an meth heads
This has to be the worst place on earth to put a loved one. These people don't care. My mother fell 5 times since Feb, 2015. We have to clean her when we visit which is everyday because she is wet and smelly. They change her clothes several times a day because they are too lazy to take her to the bathroom when she tells them she has to go. They don't brush her tooth or clean her dentures. They messed up her hand. It became contracted after one month of being there and they keep saying they are going to do something about everything that has happened to her but still nothing has happened. I spoke to the administer several times, my sister has done the same to try to make life better for our mother. She has Alzheimer's and can't do much for herself anymore. They don't have the patient's for her. It's awful. We are trying to find another facility right now.
Terrible. Staff is incompetent and irresponsible. Causes harm, abusive, and will not care for loved one. Will consistently ignore resident. No compassion or kindness. Care was not given equally, for every resident. After my grandpa fell, they put him to bed--It was not until a family member requested it, that he was sent to the hospital.
The nursing staff is wonderful! They really love what they do. However, the facility itself tends to have more psych patients that elderly folks. It's not a place that is real quiet! If you're looking for a traditional home, this is a rehab as well, so you have all types of illnesses to keep in mind. The place is also not very clean. The toilet won't flush right in my family member's room, and the bowl itself is not very clean. The person who is always in the office is rude, and in my experience, talked down to me like I was a child, and I'm older than they are. It was so unprofessional. If they yell at family members, I wonder how they treat the residents??? So far, my family member has had only a few complaints, so that's a good sign. Hope this helps!
I had my mother in the Charless, which is a division of the Bethesda and what I looked up they went out of business. While my mother was in the Charless/Bethesda division their employees witnessed a radical power of attorney with neither myself or my sister present. The attorney they recommended also did a radical change to my trust, who was my sister's attorney and again no family's member was present. I found out about the amendment which their attorney whom they recommended was also my sister's attorney and the amendment he did drastically changed the flow of my mother's trust to favor my sister.
The employees who acted as witness's were the social worker and the the one who distributes the medication the CMT. My mother had fallen a few days prior and was taking Vicotin which was administered by the witness. At the age of 92 suffering from cognitive impairment, etc. I could never recommend them.
RUN! Don't walk away from this home. Briefly, here are just a "few" complaints:
1. My mother was grossly neglected. One day, a resident pulled me to the side and said, "Be sure to feed your mother. They are not feeding her." Another day, after requesting my mother be dressed for lunch, I finally went to the kitchen at 2:30 and requested that I be handed a food tray, so I could feed her myself.
2. There is no continuity in staff. In two years, there were four different administrators. There were at least 3 different directors of nursing.
3. Staff honesty is sadly lacking. Excuses are made. Stories from different staff members are not consistent. Outright lies are told. On two occasions, we overheard staff lying to families of prospective residents.
4. Billing statements are not itemized. When details are asked for, promises are made, but itemized statements are never presented.
5. Communication between levels of staff is lacking. Concerns expressed to aides do not reach the top. Promises from leadership do not get conveyed to caregivers and become part of a resident's care.
6. Charges for physical therapy were submitted to Medicare for a resident that was left in bed most of the time. Family members who visited often did not see the resident being attended by a therapist.
7. There is a callousness in attitude of upper level staff. Family members expressing concerns are made to feel like they are considered to be uninformed trouble makers.
Staffing is a constant issue that appears to be a problem throughout the entire facility. The nursing staff appears to be very caring however there doesn't seem to be support from management. Very clean facility. Activities are OK. Rehab is so so. Food is good however service is slow.
The best place ever! Had my Father here and he got the best care ever.
This is not a nice place. Patients are just roaming around, the rooms are
very small , with each of two patients haveing about 10x15 feet of space. Other patients are allowed to wander around and enter
patients rooms at will. There doesn't appear to be any supervision. The
food is disgusting and the recreation room is a big open, very basic room,
with uncomfortable looking furniture. Staff was sitting around chatting and
seemed to be nice enough to the patients but not really interested in anyreal constructive interaction with patients
This is reference to The Valley A Stonebridge Community Facility, I would not recommend this facility anyone..!!!! The facility is dirty, the furniture is dirty, the whole place smell, the staff and employees are very dispectful and they are not attending to the residents as they should.!!! This facility is very HORRIBLE…!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!