User Submitted Reviews

Delmar Gardens South Saint Louis, Missouri 63128

To the point: As a facility for someone that needs little assistance to care for themselves or can seek help for assistance I would highly recommend. If person is in need for full care and unable to speak up on their own behalf then I would not recommend. Most of caregivers or loving and very good, have seen large turnover of staff in 2 years. In that time and getting to know staff and family members of other residents it has been apparent that they are understaffed for the proper care of residents that are in need of full care. It is highly recommended that you and family members visit often to make sure your loved one is getting the care they need if they are totally dependent on someone.

Crystal Creek Health and Rehabilitation Center Florissant, Missouri 63031

Horrible service!!!!! PLEASE don't place anyone you love in the care of this staff!!!!!

Valley-A Stonebridge Community, The Florissant, Missouri 63034

Filthy, nasty, smells horrible, not fit for human or dogs. Staff and personnel are rude and nasty as well. The foyer entry is kept nice, this is a fooler. Do not put your loved one here, you will be sorry for the rest of your life!!!!!!!!!!!!!!!!! I only rated one star because there is no number low enough! WAKE UP STATE OF MISSOURI, WHEN ARE YOU GOING TO SHUT THIS PLACE DOWN!!!!!!!!!!!!!!!!

Mason Pointe Care Center Chesterfield, Missouri 63017

Do not place your loved one here unless you can be there a good part of the day every single day. The insurance case worker and social workers are the least helpful and compassionate people I have ever dealt with.

Oak Knoll Skilled Nursing & Rehabilitation Center Saint Louis, Missouri 63135

This faculty is the absolute worst. The staff is very unconcerned with the residents. They do not tend to them overnight. Much time is spent sleeping themselves

Aperion Care Hidden Lake Saint Louis, Missouri 63138

Truly caring. DON there for very long time, she works with her staff. Administrator always there to listen which makes me feel better about Mom being there. You hear such horror stories about nursing homes, this one is not one of them. Highly recommend.

Delmar Gardens of Creve Coeur Saint Louis, Missouri 63141

Terrible. Staff is incompetent and irresponsible. Causes harm, abusive, and will not care for loved one. Will consistently ignore resident. No compassion or kindness. Care was not given equally, for every resident. After my grandpa fell, they put him to bed--It was not until a family member requested it, that he was sent to the hospital.

Bethesda Dilworth Saint Louis, Missouri 63122

I had my mother in the Charless, which is a division of the Bethesda and what I looked up they went out of business. While my mother was in the Charless/Bethesda division their employees witnessed a radical power of attorney with neither myself or my sister present. The attorney they recommended also did a radical change to my trust, who was my sister's attorney and again no family's member was present. I found out about the amendment which their attorney whom they recommended was also my sister's attorney and the amendment he did drastically changed the flow of my mother's trust to favor my sister.

The employees who acted as witness's were the social worker and the the one who distributes the medication the CMT. My mother had fallen a few days prior and was taking Vicotin which was administered by the witness. At the age of 92 suffering from cognitive impairment, etc. I could never recommend them.

Surrey Place St Lukes Hospital Skilled Nursing Chesterfield, Missouri 63017

Staffing is a constant issue that appears to be a problem throughout the entire facility. The nursing staff appears to be very caring however there doesn't seem to be support from management. Very clean facility. Activities are OK. Rehab is so so. Food is good however service is slow.

Valley-A Stonebridge Community, The Florissant, Missouri 63034

This is reference to The Valley A Stonebridge Community Facility, I would not recommend this facility anyone..!!!! The facility is dirty, the furniture is dirty, the whole place smell, the staff and employees are very dispectful and they are not attending to the residents as they should.!!! This facility is very HORRIBLE…!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Crystal Creek Health and Rehabilitation Center Florissant, Missouri 63031

Horrible, Horrible Place! My dad was placed there after a fall. The place is old and smelly. The furniture looks 50 years old. The staff is lazy and unprofessional. Nobody, including the nurses or doctors could answer our questions. We could not even FIND anyone to ask and when we did they had an attitude. My dad received NO rehab and sat in his room all day and looked out the window. They supposedly have a full calendar of activities, but I NEVER saw anything. The patients sat in their rooms or in the halls all day. They would beg me to take them out when I came to see my dad. We reported the place three times in two months. He was worse off when he left than when he went. We decided to take him home and pay for care. DO NOT SEND YOUR RELATIVES TO THIS PLACE. YOU WILL BE SORRY@ It deserves 0 stars.

Parkwood Skilled Nursing and Rehabilitation Center Maryland Heights, Missouri 63043

My father in law is a happy WWII veteran with the staff and all attendants working there. The cleanliness begins at the door and is though out the facility. The food is better than most and he enjoys 80% of it. lol

His caretakers are good and even call him Papaw as they care for him and he kids them. The family is very happy that he is well taken care of at Parkwood Place.

Ackert Park Skilled Nursing & Rehabilitation Cente Saint Louis, Missouri 63130

They work hard to take care of everyone here like they are a part of the family. Mom got to come back home after working with their great rehab. So grateful!

Sunset Hills Health and Rehabilitation Center Saint Louis, Missouri 63128

High turnover in the spring of 2015 has affected continuity of care. Residents are not bathed at the frequency prescribed in resident care plans. The resident I represent reported being called "stinky" by a staff member after not being bathed. Verbal abuse may be common in most facilities and this is pretty mild. Facility records mark the schedule of showers rather that document when they really occur. Residents who cannot brush their own teeth or remove their own dentures are not assisted in these activities. I have heard this is also common. Two police reports for the spring of 2015 filed with Sunset Hills Police Department on behalf of the resident I represent. One for felony stealing of her cell phone. Theft may be common in most facilities however, the facility has not conceded to reparations at this time. Call buttons may not be answered when staffing is short and staffing is almost short as a rule rather than an exception. I witnessed a two hour delay in changing a residents diaper after staff was notified. It may have been longer but, I had to leave and had already contacted the elder abuse hotline. A state representative reported 11 complaints were logged about this facility on my behalf. The food is often palatable when it is made. However, this is frequently hours before it is served to residents. There is much more however, it is not all bad. There are staff that care very much about the residents and do all they can to make their lives better. They push themselves to the limit every day under terrible circumstances. They are quiet heroes fighting battles that go unnoticed.

Sunset Hills Health and Rehabilitation Center Saint Louis, Missouri 63128

This nursing home was in my opinion the worst facility I have been in! My mother was admitted there and the room was not even ready for her and she was on oxygen. They gave her a fitted sheet as her blanket. There was one nurse in particular that was very rude and uncaring. There was no one to greet me when I arrived to tell me what room my mother was in and her name was never put on the door for the week she stayed. There were workers right there in the dining area and none of them even acknowledged me standing there..no one made any eye contact. I took my mother out of there as soon as I could get funds together for an ambulance to move her. My mother sat in wet depends for hours and she had bed sores as well. My mother is in hospice but that does not mean you put her in a room and forget about her. My mother was crying and begging me to get her out of there. It was the worse decision I ever made. The facility is going thru renovations and it was quite crazy when I walked down the hall into the renovated area..the air was on, there were workers all over and a receptionist available…it was as different as night and day. My mom was brought in on a thursday evening and friday was good friday..those two days I did not see any housekeeping, and barely any CNA'S but on saturday it was very busy I saw a man buffering the floor, housekeeping going up and down the hallways and the nurses were friendlier..it was all a total front in my opinion. My family came up from Florida and my grandmother is 91 years old..there was only one chair in the room and the room had another patient in there so it was very limited on space…no one offered another chair or even acknowledged them in the room. It was awful. I give this place a huge negative 5 out of 5 stars.

St Johns Place Saint Louis, Missouri 63114

AWESOME CARING STAFF. MY GRANDMA WAS VERY PLEASED WITH ALL THE CARE SHE RECEIVED. EVERYDAY SHE HAD THE SAME NURSE, CNA, AND HOUSEKEEPER.

Ballwin Ridge Health & Rehabilitation Ballwin, Missouri 63021

they stole my mail.Kept personal possessions they claimed they did not have .cussed me out when they had to do personal care for me.Had cookies on platters and had residents put them back after already touching them.workers took smoking breaks every 15 minutes.would not care for handicapped patients leaving them in bed all day.This place needs to be shut down and the workers should not be able to get another nursing home job elsewhere.They also gave me the wrong medication.

Crystal Creek Health and Rehabilitation Center Florissant, Missouri 63031

My grandfather moved into Crystal Creek in Florissant, MO because my grandmother (who normally takes care of him) was in the hospital with anemia. My family felt that a trained staff would be able to take better care of him than we could alone. WRONG! The staff at Crystal Creek left him without his dentures so he was unable to eat, no one helped him eat meals except for the family when visiting, and then he fell and broke his hip and has to have surgery. A WWII veteran in his 90s should not be ignored and left to fall, causing a painful, risky and expensive surgery. Needless to say, after only a few days in the facility he is no longer staying at Crystal Creek, and the family will have an in-home nurse from now on. Avoid Crystal Creek if you care about your loved ones! They made things worse when they were supposed to be helping our family!

St Johns Place Saint Louis, Missouri 63114

DO NOT COME TO THIS PLACE!!!! BEWARE!!!! The staff and OWNER do not care about your loved ones here. My mom was in here for one week and we had to pull her out due to very poor care. The Staff are rough with them, rude to them and generally unfriendly. She felt threatened and scared there. Read other reviews and you will find that this is not a good place. BEWARE!!!!

Crystal Creek Health and Rehabilitation Center Florissant, Missouri 63031

I was a resident there for almost a year. the level of care was unsatisfactory. the staff members mainly unqualified for the jobs they held. avoid this place.

Green Park Senior Living Community Saint Louis, Missouri 63123

The care in the rehab center was very substandard. Resident left here with bed sores, nurses were slow to respond and did not fully understand the scope of care needed by the resident. The house Dr. did not take patient concerns seriously resulting in several additional hospital admissions. Medications were not readily available. Therapy was disjointed at best. Scheduling was a nightmare. I would not recommend this facility for anyone that has more than one health issue as they are not equipped to accommodate needs. It is my feeling that resident's admission was driven by the almighty dollar. It is a shame when companies are willing to sacrifice resident well-being only to fill a bed or make a buck.

Lutheran Senior Services at Meramec Bluffs Ballwin, Missouri 63021

I wish they had a "zero" star rating. My mother is there right now. The "help" has been cruel, mean, drunk, and neglectful of her. She's in the REACH unit and very scared right now. Last night they wouldn't answer her calls to go to the bathroom because they are mad at her. There are a few precious workers there but the bad seem to outnumber the good ones at this point. Thanks for listening.

Delmar Gardens of Chesterfield Chesterfield, Missouri 63017

Positive: Clean appearance in building and dining areas. Excellent rehab care. Most, not all, of the staff is attentive and caring to residents. When we had a complaint, management listened and acted upon it.

Negative: 25 - 40 minute waits for an aid after the call button was pressed. On numerous occasions, after changing a resident's dirty diaper, it was either placed on the person's bed, linens, next to the pillow or tossed on the carpeted floor…not in the trashcan! Same for the dirty wipes and gloves. Disgusting! Sometimes scheduled shower days for the resident were ignored. Very short-staffed at night and on the weekends.

St Louis Place Health & Rehabilitation Saint Louis, Missouri 63136

New management again at the facility and it is not a good fit. Ive talked to the new Administrator on several occasions and It has not gone well. My mom has been here for a year and the nursing concerns have increased lately. I;m worried that I may have to find her another home as she has had several falls with no one notifying me as what is going on. When I requested a meeting with the DON I was told she was fired. When I call there is usually no one to answer the phone. What type of place are they running there?

Quarters at Des Peres, The Saint Louis, Missouri 63131

From the very first night, I was treated like a peace of meat. The Aide who was supposed to provide the majority of my care taught me nothing and helped me as little as possible and all with an attitude. She did, however, complain about my noncompliance to the ways I was supposed to be moving to best protect my back. I nicknamed her Ratchet and stand by that name!

The food was barely edible and the instant scrambled eggs were awful. There were about two meals out of 31 that I enjoyed. That's in days, too.

My aide assisted me in showering in that period twice and never assisted me in dressing or getting to meals or therapy. Upper management and doctors treated the whole situation with more drugs and very little effort to make the situation better. They felt my assessment was wrong as most people praised that aide?