User Submitted Reviews

Valley View Health & Rehabilitation Moberly, Missouri 65270

Wonderful place for my mother. She was happy there because of the caring and loving staff that they have there. My mother called it her home.

I also want to thank the staff, Stefanie, for helping with all the paperwork that was needed to fill out for my mother's care, I was lost and she guided me through it.

Thanks for taking care of our mom,

Linda Creswell and Greg Morgan

Delmar Gardens South Saint Louis, Missouri 63128

To the point: As a facility for someone that needs little assistance to care for themselves or can seek help for assistance I would highly recommend. If person is in need for full care and unable to speak up on their own behalf then I would not recommend. Most of caregivers or loving and very good, have seen large turnover of staff in 2 years. In that time and getting to know staff and family members of other residents it has been apparent that they are understaffed for the proper care of residents that are in need of full care. It is highly recommended that you and family members visit often to make sure your loved one is getting the care they need if they are totally dependent on someone.

Parklane Care and Rehabilitation Center Wentzville, Missouri 63385

Watched an MS patient lay in urine for 24 hours in my wife's room even though there were calls asking for bed to be changed. Showers and baths were never on schedule with some waiting a week or more past there scheduled day. The room when my wife was checked in was left completely in cleaned. The family brought in cleaning equipment and products the next day to clean drawers and cabinets. My wife was put in Long term care for weeks when she should have been in the therapy wing because that is what she was there for. I called them out on it and she was changed to the therapy wing immediately once they were call out on it. I later found out later from our hospital social worker she should never have been in long term care because it was paid for by our insurance company and long term was private care. Park Lane kept telling us the hospital said she was long term but the social worker told us they would never do that on an insurance covered patient going in for rehab. This skilled nursing facility was a big let down as far as management being truthful and patient care from what I observed during my wife's stay except in the therapy wing. Therapy department was excellent, clean and well run unlike the rest of the facility.

Redwood of Independence Independence, Missouri 64057

My father just spent a month in the short term rehab unit. He can be difficult to please but was very happy with the facility, staff, PT and the food.

Maywood Terrace Living Center Independence, Missouri 64052

This is the worst place to put a loved one. It is an absolute dump. It smells really bad, and the staff turnover rate is very high. Patient belongings get stolen by the staff and management does nothing. Extremely poor response times to call lights, incompetent patient care of bedsores and bacterial pneumonia. Senior management is rude and disrespectful of patients and families. Don’t put a loved one here!

Truman Gardens Independence, Missouri 64057

My Mom was here for rehab twice (2016 and 2017), and I can’t say enough good things about this center. The management is great, the facility is spotlessly clean, and the nursing staff is outstanding. Everyone took wonderful care of Mom, and Mom loved the people. I’m grateful for the loving care they gave my Mom.

Redwood of Carmel Hills Independence, Missouri 64050

Lots of good changes! My mother went for rehab 2 times and then decided to move in permanently

Carthage Health and Rehabilitation Center Carthage, Missouri 64836

I give this facility a 0. Rude and mostly uncaring staff. Very unprofessional. Began to be harrassed by staff while my husband was there and has continued after he passed. Have contacted corp office but who knows if will do any good. Family of some of the staff works for them

Redwood of Raymore Raymore, Missouri 64083

This use to be Raymore Rehab and has been sold out at least twice since my Mother was there. I Had to move an elderly couple from there due to the place be unclean, Patients were given Medicine and Med Tech would leave not knowing if they took the proper drugs that was given. Food was horrible, and patient had not been bathed. I Pray that you check this out very good before placing anyone there in the Front. Memory Care was awesome when my Mom was there

Crystal Creek Health and Rehabilitation Center Florissant, Missouri 63031

Horrible service!!!!! PLEASE don't place anyone you love in the care of this staff!!!!!

Brookhaven Nursing & Rehab Springfield, Missouri 65802

I was power of attny for a man that was in this nursing home, He was supposed to be there long enough to build his strength and then return home. However, he was neglected and and losing weight and had a UTI every single month that he was there. They changed DON's twice and Administrator once in the few months he was there. That is only the tip of the iceberg. I don't know what it is like now almost a couple of years later but one of their main problems was the way they did….or lack of it…the care plans. Communication from admin to staff was poor.

Valley-A Stonebridge Community, The Florissant, Missouri 63034

Filthy, nasty, smells horrible, not fit for human or dogs. Staff and personnel are rude and nasty as well. The foyer entry is kept nice, this is a fooler. Do not put your loved one here, you will be sorry for the rest of your life!!!!!!!!!!!!!!!!! I only rated one star because there is no number low enough! WAKE UP STATE OF MISSOURI, WHEN ARE YOU GOING TO SHUT THIS PLACE DOWN!!!!!!!!!!!!!!!!

Carthage Health and Rehabilitation Center Carthage, Missouri 64836

Staff is the best part of this location. Very helpful and very kind. Only one person we encountered was less than average.

Food is occasionally good but generally less than satisfactory. Complaints are often ignored or not communicated further up and to those that will and should handle it. Often times the residents wait quite some time before they are served.

The facility is older.

It is easy to get in and out of.

There are activities for the residents. Some participate and some do not.

There is a staffing issue and a bit of a turnover. I am guessing that is the trickle down affect from upper management. The aides, nurses and techs that assist the residents seem to really care about them and that goes a long way. If they lose them, then I wouldn't not use this facility.

The grounds are well kept. The Rehab staff is very friendly and helpful. The rehab room is not crowded with equipment but seems to do the job. Again, the staff is what makes it.

Communication seems a little lacking between some staff. Requests or complaints don't seem to go very far.

Pleased we used them only because the other choices were not what we considered choices.

Roaring River Health and Rehabilitation Cassville, Missouri 65625

A wonderful place. Feels like home

Mason Pointe Care Center Chesterfield, Missouri 63017

Do not place your loved one here unless you can be there a good part of the day every single day. The insurance case worker and social workers are the least helpful and compassionate people I have ever dealt with.

Shangri La Rehab & Living Center Blue Springs, Missouri 64014

I admitted my Mother five months ago to Shangri La Rehab and Living facility only to be very disappointed by there service. The administrative staff seemed very pleasant during the first day of having her and everything seemed to be in place. Nurses were doing their job and residents seemed to be very happy. How wrong I was. First week I visited my mother she seemed very different. A once optimistic and talkative lady was now quiet and very paranoid about her surroundings. At the first visit she didn't tell me what was wrong and I just assumed it was a shock factor for her to be taken out of her home and placed somewhere new. As the months passed I could tell my mom's health was declining. During one visit we were in her room and the bed was a mess so I figured I would just go ahead and make it (my mom being a very tidy and almost neat-freak her entire life) so my disgust I found bed bugs crawling under the seems of the mattress. There must have been at least 100 right there. I instantly went to one of the CNA or Nurses in the hall and told them about the problem only to be shrugged off and be told "We're working on it." while she walked off with a very uncaring attitude. I went to the Administrator of the building afterword's to discuss what happened when I tried to tell a nurse but to find out the Administrated was just as bad. The man was in a very obvious annoyed mood as soon as I entered the room. For who I assume to be a nurse(maybe wife?) leaving the room in tears. I ignored it and brought up the nurse who was rude to me even though I didn't catch her name I had the description of her and what she was wearing. After telling him about the nurse and the bed bugs he gave me an eye roll and shook his head in disbelief. He told me that the bedbugs were going to be exterminated tomorrow and they already knew about it. My question was why didn't they contact me about the bed bugs so I could've removed my mother for the time being. It's cruelty to have them laying in bed bugs when my mother can barely move on her own due to Parkinson's Disease. So it took me about a month later to visit my mother since I was out of town on a business trip for about three weeks. The bed bugs were still there and not only that I use to be a CNA in my younger days and noticed something awful. My mother was complaining about pains on her sides so I looked for her. She had about a Stage Two Pressure Ulcer. I was livid and continued to look at my mother for anything else. Her nails were very overgrown on her feet and her dentures had to have been soaked in hot water since they were now warped to the point that they didn't fit in my mother's mouth anymore. My mother also had been telling me at night time that the nurses were so loud in the hallway screaming and fooling around that it was hard for her to sleep. As well as that nurses would take thirty minutes to answer a call light during the day and often would tell her that they would be right back and then return when it was time to get them up for lunch or dinner. They let her soil herself and would not change her until it was night time again. The last thing she told me before I discharged her out of that facility and moved her to the Groves over in Lee Summit is that the Dietary staff was very mean to the residents and refused to give them snacks when they asked. She told me the Asian lady was incredibly rude and would cuss at her when she start to leave. This place is awful, dirty, and very distasteful. I suggest if you love your ones in need that you do not place them in this horrible facility.

Redwood of Independence Independence, Missouri 64057

Great place! when I had questions the staff answered them! love the rehab staff!

So glad I selected this center

Maywood Terrace Living Center Independence, Missouri 64052

This facility is old, shabby and outdated. Unless you bring in your own furniture, the furnishings are ratty. We had a few nice workers who care, but for the most part the care is hugely inadequate and sloppy. Good food, but the care is really, really bad. I won't go back

Redwood of Blue River Kansas City, Missouri 64137

BEWARE-BLUE RIVER IS LIKE A SCREEN PLAY FOR A BAD MOVIE. LAZY STAFF WILL BE OUT SOON.

Oak Knoll Skilled Nursing & Rehabilitation Center Saint Louis, Missouri 63135

This faculty is the absolute worst. The staff is very unconcerned with the residents. They do not tend to them overnight. Much time is spent sleeping themselves

Springfield Rehabilitation & Health Care Center Springfield, Missouri 65807

The staff of Springfield Rehab truly care about the patients in their care. We see so much love and dedication on a daily basis. AND their therapy department is the best around! Very professional and they achieve great results!

James River Nursing and Rehabilitation Springfield, Missouri 65809

great place.

Wilshire at Lakewood Lees Summit, Missouri 64064

The staff a Lakewood was wonderful to our mother during her stay there. They treated her like family and showed as much concern for her well being as we would. From the nurses to nurses aides, housekeeping, dietary ad therapy staff to administrative and social services they were top notch. I have worked in this industry as front line staff and management and realize how difficult it is to care for the elders with the reimbursement provided them. They have done an excellent job. When clearing out the room, staff found $5 that we left in a drawer. They turned it in to management who then called us to let us know. Wow. That says a lot for what kind of individuals they employ. I would recommend this facility to anyone. The Pflughoft Family

Milan Health Care Center Milan, Missouri 63556

Very home like and friendly staff. Clean no problem with pest like many others I've seen in the country

Jefferson City Manor Care Center Jefferson City, Missouri 65109

The minute I walked in there they didn't even know my husband had been delivered from the hospital already. I get to his room and they get his name wrong, give him a walker with a pad missing so it is tipping over. He had an above knee amputation so he would have totally fallen. The nurses or whoever were in there were too busy with their own personal stories to even notice till I shouted at them. The place was dirty and falling apart. His second day they completely ignored his call button and was late on getting meds to him, especially pain pills. I called and was put on hold for 10 minutes while they gave him his meds and the nurse got on the phone to tell me it was done. I left him in your care so I could work and I get called 5 times! NOT ACCEPTABLE!!!! So I found a much cleaner place that actually took care of him. There's one more thing….the night before I transferred him to the new place myself and a friend of mine noticed a wound on his right leg that looked infected. The nurse who was handing out meds just leaned down and touched the open wound and said no it's not hot. She did not foam or put on gloves or anything before touching it. If there were a zero star that is what they would get from me!