The average user rating nationally is 2.8 out of 5 stars based on 31,648 ratings.
|5 Star||4,492 reviews|
|4 Star||1,186 reviews|
|3 Star||485 reviews|
|2 Star||1,004 reviews|
|1 Star||7,953 reviews|
|5 Star||10,718 ratings|
|4 Star||2,480 ratings|
|3 Star||1,500 ratings|
|2 Star||2,699 ratings|
|1 Star||15,467 ratings|
back in 2013, i toured this place twice. it was one of those suggested for my brother's sub acute rehab. it was supposed to be good, was recommended by the hospital for rehab. the facility itself was run down, with torn wallpaper in the lobby. dirty and depressing. they didn't have real patient rooms in the rehab section, i don't know what they had elsewhere. very little room for patients, separated by hanging cloth. both times went to the rehab room no one was receiving therapy. one time one therapist was there, that's it. we crossed it off the list.
This place is NASTY……Ice chest in the hallways for patients…Beds are all malfunctioning/mattress are old and ragged.The floors have not been vacummed in 2 weeks…..Do they know what a mop is for???? The doors are wide open after the sign says enter code ---at 10:30pm I just walked in…..Never challanged.
This place is so under staffed ---not freindly at all. Staff members were very defensive and rude when asked simple questions. The dinning room still had plates, cups, food on the table - 10:30pm……
The staff --when they respond to phone calls - are very good at pushing off on somebody else has the answer ----not responsible or compassionate.
Everything they say about this place is a LIE. Videos on this place on YouTube (#LetThemOut).
Residents are abused, neglected, some molested by staff and the MASSACHUSETTS DEPARTMENT OF HEALTH and LOCAL POLICE allow it for the money they get from New York. People can not get out usually; ILLEGAL PRISON - many ONLY LEAVE in BODY BAGS from local hospitals. Patients are DRUGGED here more than any nursing home in the state of Massachusetts.
My mother in law was placed in their memory care unit which is VERY understaffed & under qualified to take care of people in this condition. The place is run down & dirty. There solution is to push people into the hallways or corral them into a room. My mother in law fell 2 times in their care and in the 44 days she was there lost 20 lbs. Her clothes disappeared daily a never resurfaced. One day I walked in and she was in her wet diaper & her pajama top..in the hallway! she was crying & freezing & trying to cover herself. Despite our efforts to get her out of there we were blocked by the head nurse who made calls to all the facilities we were trying to have her placed in saying not to take her. They were trying to keep a private pay bed! We finally got her placed & even the morning she moved into her new residence this nurse was calling them to advise against it! She did move in and died 1 week later from an internal bleed. I was there daily with her but not every patient has daily family…Do not leave your loved one in their care!
Understaffed by a way-too-apathetic crew.
Have you seen their health inspection scores? They are correct if not too generous.
My family member was not fed until his second day in the facility. And even after that, I discovered that the next day, 4 other patients who are to recieve pureed food DID NOT recieve breakfast. Both my relative and his roomate fell out of their beds (roomate x2) in the first 24hrs. No phone in the room. It stinks.
Really, after the lobby, I can’t report anything good.
Unfortunately, it is the weekend , but trust me, first thing Monday we will find a different place. This is nightmare stuff.
With regard to recent stay at Egar Healthcare and Rehab after surgery, very disappointed with the level of care received while staying there. Very little or no response when pull cord pulled requiring assistance to rest room. Couldn't walk
on own. When brought back from therapy, was left in wheelchair outside room door. Was told I had to wait for person to assist me back in room. When nurses or aides passed, ignored. Whenever I had a question, was told "I don't know." Staff very unfriendly, curt and not helpful. During my entire stay, had problems with telephone, reported several times to maintenance by myself and out of town sister, never fixed correctly.
On one positive note, therapy dept. was wonderful, therapist good. Thank goodness for that.
If ever needed a facility like this again, would never go back.
Management are inexperience. Administrator don't have a clue.
My sister was sent to Comprehensive Rehab from the hospital by her doctor last year.I was not notified until she was there as she did not have a Health Proxy. She should have been able to choose her nursing facility. While she was in rehab, things were pretty good. However, she was unable to do the rehab satisfactorily as she had trouble walking the required steps. Then she was transferred to the nursing area of the facility where she was placed with a woman that was very unresponsive. Since my sister was legally blind, this was hurtful as she became very lonely. My sister repeatedly called me as the nurses aides would sometimes make her wait a really long time before they would get her to the bathroom in time. Then they would leave her there for long periods of time. I believe they were understaffed.The room she was in had a TV that did not work for almost two weeks. I had to call maintenance myself to get it fixed. I also had to call the phone company to obtain a phone for her use. I visited every other day to make sure she was ok and she was very unhappy as some aides were not nice to her and seemed to act like she was a bother. Sometimes when I came in she would cry as due to her blindness she could not open her milk carton, etc. Some aides said they didn't have time for that. Her best friend even called numerous times to the nurses station to help me to get her better treatment. They would just stare at me. The really worse thing was that she had such anxiety at night that she would have trouble breathing. The last time I saw her I told her I was going to help her find another nursing home as soon as I possible. I talked to her later in the day and that night I was called and told that they were taking her to the hospital as something happened and she could not breath. She had signed a DNR which Comprehensive neglected to send with the ambulance to the hospital and by the time I got there, she was on a breathing machine and had a tube down her throat. I told the doctor in the Emergency Room that she had a DNR, but he said it was too late to stop treatment as they did not have the DNR. I stayed with her all night and when she came too, she could not talk and didn't know me. Things took a turn for the worse and she had to be put on Hospice. She passed away about a week later. The hospital took very good care of her. I complained to the Nurses Station at Comprehensive and after she passed I told the Social Worker what had happened and she said she would check on things, but she never let me know if anything was done.. My sister was a lovely lady who just wanted decent caring treatment. She did not get it at Comprehensive Rehab. I just don't understand why the Health Agency allows doctors to send sick people to this nursing home when it has a rating of one star. I wish I would have known that before the doctor sent her there. My sister did not have a good ending to her life due to her treatment by some of the aides at Comprehensive.
Thank you for sharing. I could not agree with your opinion any stronger. The mentally ill patients keep the physically sick patients up at night. My mother is left trying to feed herself, when her positioning doesn't make it possible. Many of the staff are arrogant, circular gossip, and I had to scold a Nurse for treating my Mother mean. I get food complaints all the time. The RN to patient ratio is insane! Stay away from this hellhole. We're a Kaiser referral as well. Add the nurse light above the rm door has been out in two separate rooms. That's kind of important. No wonder we get haunting calls for help in the middle of the night. I've had to call the front desk to help her. The NP had the nerve to tell me it might be "perceived pain" (BS)Can't they afford regular bulb replacement for their antiquated system (circa 1960's). I would not send my dog here. She's leaving this place.
Amazing staff. Very happy with the family like atmosphere and care that my Grandmother received. Thank you to the best team!
MY mother in law was placed on the 5th floor for rehab. Activities and therapies were appropriate. The rest, unacceptable. She passed away from a UTI gone sepsis. Tested positive on a Tuesday. Died on a Saturday. Come to find out, they never started antibiotics.
Initially, their intake for admitting her on a Thursday was a bad joke. Awful nurses, staff hanging out on cell phones. Food is absolutely disgusting.
Horrible facility. Look around more. Stay away from this death trap.
My father n law passed away there in June. When we went to pick up his items, his electric wheelchair was missing. They said an employee “borrowed” it and then it was stolen from that employees home. The facility has done nothing to reimburse us for that chair. They have completely written if off. I’m super upset with management!. That chair was worth hundreds of dollars. Our concern has fallen on deaf ears!! Don’t recommend!!!
Please check US News and World, Hralthgroves, and Medicare.Gov data prior to placing some here, or in any nursing home!
Thank you for taking great care of my Aunt Helen Wood at her final days know she is loved greatly and missed thank you please give her a kiss for me
Love her niece
Charlie Nose twin 1
ERICA JANE NOSE CAMPBELL
this not a safe place for any one. there is alcohol and drugs everywhere being brought in by the residents.
While the facility is clean and the staff is pleasant for the most part, my mom had nothing but problems with the Marquis at Mill Park when she was admitted for short term rehab due to a fall and multiple broken bones. They were not giving her Parkinson's medication at the right time nor doing the correct overnight dose so her symptoms increased which only exacerbated her other issues. when we discovered the issue and addressed it, they admitted they were not dosing her correctly and said they'd correct it, but the problem continued. They did not assist her in brushing her teeth until we asked about it, even though she couldn't walk to the sink (she couldn't walk at all) and couldn't use her right arm. They continued to give her stool softeners while she was having terrible diarrhea because the person who had to clean her up was not communicating with the person giving the medication. They lost her clothes in the laundry and brought her other people's clothes. They'd have her order her preference for meals and then bring her someone else's order - repeatedly, daily. When insurance wanted to discharge her they did not provide the family with a transition meeting or a plan for us to know what her needs were. In fact, when we went to observe her PT session towards the end, we discovered that they had never worked with her on getting in and out of a car, and when we asked how we were to do that to get her home we were told, "good question". The last day they finally practiced with her getting in the car but it was very, very difficult. They didn't tell us what equipment we'd need at home until the day before she was discharged, and told us (only after we asked) that they'd prescribe home health care for her at home (because they had done so little rehab with her while there that she was no where near where she was before the fall) but did not. We were told they'd have her packed up on the morning of her discharge and that she had papers to sign. We arrived at the appointed time and nothing was packed up. After we did the packing, and after 45 minutes had gone by, we looked around for staff but no one was there, so we wheeled her out. As we were struggling to get her in the car, the woman came running out to have her sign papers and only then told us that we had to go to the pharmacy and get a new mediation she needed the next morning. Home health care was not on the discharge plan. These are just a few of the problems we had with the Marquis Mill Park. Very, very disappointed in them.
Took good care of father in law. He couldn't walk, talk or eat solid foods when he arrived. Didn't take long and the rehab staff had him doing all three.
Under staffed, terrible executive management, will not address the issues in the facility and works to cover up. Staff is low grade when it comes to caring for residents…. let them just sit around staring at the tv.
I was recently given a tour of Whitestone by their Admissions Director and I thought the facility was fantastic. The building looks to be relatively new, it is very clean, and doesn't feel like your typical nursing home. The staff there are both friendly and outgoing. I would definitely recommend Whitestone to anyone in need of rehabilitation therapy and nursing home care!!
This is a better place for providing services..
If you love your family member, do not send them to this facility. If I could have given them a zero, I would have. After being sent to this facility for 3 weeks of Rehabilitation, my loved one's overall health declined substantially. They lost 17 pounds and left with a bed sore (though staff assured us that this was not the case). From the beginning, no one was made aware of why my loved one was there, how long they were to be there, and the kind of care that was needed. My loved one was haphazardly shoved into a tiny portion of a room with nothing but a curtain to look at. And PT/OT wasn't started until we started asking questions. The family member spent their last week heavily medicated,so clearly no rehab was done. There was nothing but confusion from staff and dishonesty from the management. Avoid this facility at all cost!
This place is not good. If you have to voice your opinion on everything they should be doing it's not good. If you complain wait a day or two and everythig goes back to the same way it was before because that is what they are used to. I feel sorry for the residents that can't talk. And if you tell them what they are doing wrong they get an attitude and upset with you. That right there tells you it is not a good place to put your loved one. Make sure you go to different websites about the place and read all the reviews. I'm surprised to see 3 stars on this site. Read all the reviews………
My brother was in this facility and when her was transferred to another facility his new clothing has disappeared. Several of the nurses took the items that was missing down and we as well took down his items. I presented the missing items to the person at the desk handling this and she said She would take care of it. Several attempts later My husband and I went to the facility and was told to purchase the items mission and submit a bill which we did and a year later we still have not heard from them. It wouldn't have been so bad but we are not out the money for the items purchased and then we had to purchase them again and out that money too. I suggest don't buy any extra clothing for clients and have one set only. wear a gown because there seems to be someone taking things there.
I give them one star because the Physical Therapy Team was very good, but it did not make up for the lack of care that my Mom received. My Mom needed lots of help because she could not walk, move, or feed herself. The facility is understaffed, so they don't have time to be helpful or compassionate. They were always in a hurry, and they told my Mom she took too long to take her pills. She could not reach the nurse button, and no one came when she called out for help in the night (we were there with her in the day). She was scheduled to get a shower once a week, and we had to remind them. We complained that she did not get her shower, and they came in late at night to give her a sponge bath and were rough with her. They told her that she got them in trouble. Now my Mom was not only in pain, but she was fearful. They also lost her clothes. When I talked to Management about problems, they gave me excuses with no solutions. I would not recommend this place to anyone!