My wife recently spent two weeks in this facility. The care she received was excellent. I would recommend to to anyone.
The average user rating for nursing homes in Oregon is 2.6 out of 5 stars based on 254 ratings.
|5 Star||82 ratings|
|4 Star||19 ratings|
|3 Star||7 ratings|
|2 Star||25 ratings|
|1 Star||121 ratings|
My wife recently spent two weeks in this facility. The care she received was excellent. I would recommend to to anyone.
This place is awful. Kaiser Permanente stuck my mother in here after she broke both arms, and needs assistance to get up since she is accustomed to rails. They don't get her up and walk her around, which if she is ever to leave a place like that must happen. They leave her unattended for hours and hours, stranded, unable to go to the bathroom or get a drink of water. They did not clean her adequately when they took her potty and left her all smelly until I made it clear that will not be tolerated. They do not give her the pain pills that were prescribed as needed. The food is beyond horrible. Dinner was just a "cheese sandwich" with plastic cheese, no condiments, no vegetables.
A ten-day rehab experience at Laurelhurst Village has given me a huge boost toward recovery from a spine surgery which removed a large cyst. The cyst had caused months of immobility and relentless pain. And after daily physical therapy and occupational therapy along with very attentive care and help to maximum healing and movement, I feel better equipped to continue recovery at home. The attention, the meals, the vigilance, from all staff were above average. The premises are well kept and fresh and bright. I am grateful for my days at Laurelhurst Village Rehab.
I dont even think that they deserve a one star rating my uncle just had a hip replacement and after he got out of the hospital he was sent to crestview and he called me within 4 hours begging me to come bring him home cause they wouldnt even help him wipe his butt eouldnt let him have the pain meds that the doctors gave him all they did was flop him in a bed and turned on the tv and forgot he was even there it took them fourty five minutes before even answering his room buzzer when he was trying to get his pain meds they wouldnt even help him unpack his things
My wife was in the HC for 12 days after knee surgery. The staff were outstanding and endeavored to assist in everything. Especially notable were the daily visits from the physical therapists.
My sister was at Marquis Tualatin, I felt good about this about this as I worked in a Marquis facility for 12 years but I found this facility does not follow the Marquis values. She was not get meds on time or correct doses, she was left sitting I her wheelchair in the bistro, she told three different staff members she Needed to go to the bathroom all three answered I'll find someone. Any one of them could have taken her to her room. She had a a pressure sore on her leg, even after reporting it it took 3 days to get something done. It was infected by that time. The showers flood the bathrooms Danger There are other things not done in the Marquis way. Phil Fogg is one of the most open and caring persons, especially for residents. Please check into this Phil.
Understaffed! Minimal needs being met. Physical therapy program is the best part about the whole place. Residents waiting hours to go to the bathroom only promotes skin breakdown and incontinence. Do not leave your loved one here.
Had to report staff for making rude comments to each other outside my room in the hall. Also Had to report staff for yelling my name and what I needed from one end of the hall to a nurse down the hall. Privacy issues. food was good not enough protein for me.
This place has some amazing people who work here, and some really bad workers as well. The really bad workers need to be trained by the really amazing people. Overall, this place was neglectful and is the perfect example of where not to place a loved one thinking they will be cared for in any way.
We placed our loved one here for rehabilitation after she was hospitalized
for suffering a stroke. Worst mistake ever. The management and staff have serious communication issues, no one seems to really know what they are doing, nor do they seem to enjoy their jobs. The receptionist at the front desk was the most unhappy individual I have ever encountered, a smile as we entered would have been nice instead of the frown we were greeted with daily.
The doctors there make appointments and never show up, no phone calls of canceling or rescheduling were ever made, I guess only their time is important!
Our loved one received below standard care, medications were never given on time or not at all. Constant chaos in the halls, no sense of organization whatsoever. I caught many staff members in straight up lies about our family members care. We placed her in another facility within 10 days of her admittance, where she received the kind compassionate care she deserved and needed.
This place is terrible. Staff are rude, disrespectful, and uncaring in the nursing home section (aka "Health Care Center"). Family wishes are ignored. After suffering a stroke, my father was locked up in the dementia unit, instead of being treated and rehabilitated. His personal belongings were stolen on a daily basis, making life miserable for him and family, but the attitude of staff was that personal property belonged to everyone in the unit. After relocating to the 2nd floor of the nursing home, my father was continuously left dehydrated, despite family voicing constant concerns with aides and charge nurses. His oxygen tanks were left on empty. Doctor’s orders were not followed regarding medication administration and keeping toxic “air fresheners” out of his room. Aides lied about causing injuries to him. Call lights for help were frequently ignored. My father’s hearing was damaged; a charge nurse admitted to repeatedly cleaning out his ears with Q-tips, despite doctors saying not to do that. After “family care conferences”, the residential care manager would rewrite care plans that totally ignored family input and requests. The RCM also verbally abused residents in the dining room. Requests for timely assessments on ability to use his legs and help with mobility were ignored, and my father was forced into an avoidable decline, simply for the convenience of the facility. Problems brought to the attention of the administrator were treated like dirt. This facility has had bad ratings with the Medicare.gov nursing home rating system for the past several years, and is currently rated at the very bottom. I hope that those who are considering aging in place in this community will reconsider other alternatives and locations, ones that offer quality of life, excellent care, and have good ratings. Do thorough research on ratings, reviews, and complaints of facilities before moving anywhere. Please stay away from this place.
My mother was at the Glisan Care Facility for a matter of 6 days.
I addressed the administrator and head nurse with my safety concerns on day 2, of her stay, every safety concern that I addressed was ignored upon my return on day 5 of her stay, I had to be extremely diligent regarding the items that were addressed to get any result.
Even very small issues were discovered to be incompetent, such as personal items with wrong room & bed #, the removal of hospital admit band that was clearly marked on the wrist band, DO NOT REMOVE was cut off and a lame excuse was given as to why this happened, Safety rails request was ignored until my diligent remarks were addressed the administrator gave me nothing but excuses. Meals were not given to my mom as requested on the daily food menu,
As far as a rating i would give them a minus 1 for attention and care.
Worst place ever, ant infested and cockroach infested, doors to outside not sealed, unorganized management! Should be shutdown!
Horrible service. My mother who is paralized on her left side and cannot even maneuver her wheelchair is left alone with her call button out of her reach and left sitting in her soiled diapers until she has a urine puddle on the floor. I would not recommend anyone to leave your'e loved ones in this hellhole.
My family member went there for rehab and was not provided proper medical support for health conditions to be able to meet rehab goals. They put in and left a catheter in for nearly 3 months causing incontinence. Many severe health conditions such as edema of feet and legs. anemia, dehydration and malnutrition have gone untreated, leading to hospitalization for dehydration, open sores on legs, excessive fluid overload and pneumonia.
They were telling me everything was just fine, no significant change as others were going in and sending me pictures and documenting the true failing condition of my family member. I had to seek an attorney and make complaint to Adult Protective services.
This is the most inadequate facility I have come into contact with. There is no communication and no effort to assist family. Obviously from the reviews I've read this is an ongoing problem. Management should be accountable. Does anyone care?
My aunt was there, and even though she was unable to speak, confused, white as a ghost, clammy they refused to call an ambulance. They let her sit there for 24more hours, until her son got there and demanded she be brought to the hospital. Because of them, 1 week later and she still can't speak more then 2-3 words at a time. She went in perfectly normal, with a broken hip and needed only a few weeks of rehab.
The staff seems short handed and are very moody. If you do not stay on top of things yourself , you will not get your MEDS or other care you might need. It does have a few good employees, but a lot of the employees just don't care or know how to do their job. I don't really know how other facilities operate, but I will for sure look into the different ones before I choose next time.
Beware of this lousy place. They take ages to respond to patient. NO HOT WATER in 2 out of 3 bathrooms, had to take patient to another wing to find shower with hot water. Newspapers etc. left in rooms for days. Hand washing precautions not followed, and patient has C-diff! Food is horrible, a prison probably has better.
My mother is here right now. So far we have been pleased.
This place is beyond horrid. My father went there about two weeks ago to recover after a lengthy stay in the hospital for gall bladder surgery. The communication is non existent. Many long periods of neglect. I have never seen a place with so many excuses to justify unacceptable behavior. The time frames for when medicine is needed and required are rarely followed. The place is run down. I would never recommend anybody sending a loved one to this place.
My father is a COPD patient and recently fell and fractured his hip. After going through surgery his hospice facility recommended this facility for rehab. From day one my brother and I had nothing but problems and huge concerns for our dad's care. The day he was admitted I was there with him. He was past due for a breathing treatment and very out of breath. It took 45 minutes and me going into the hall way 3 times to insist they get him either a rescue inhaler or a nebulizer NOW. After a week of being very unhappy with his care and lack of knowledge when we asked the nurse and RCM questions about his care, we made an appointment with the Director of Nursing. We arrived 5 minutes before our meeting to find out that she was not there and they could not get a hold of her. They referred us to the floor nurse who was very snotty. She informed us that dad had not signed for information to be released to us. We asked her to do so. When we got to his room and told him what was happening he was angry. The nurse came in and dad told her to tell us anything we wanted to know. She kicked us out of the room and shut the door. We were not contacted by the Director of nursing for another 5 days and only to be told that dad is stable. The service only continued to be unsatisfactory. We consulted with his hospice providers (which he was going back on immediately after being discharged from here) and his prior primary care physician (who had not seen him in a year). They all agreed that he was stable enough to get him discharged and back to Cherrywood Village and on hospice. His care since being home is 100% improved and we, his family, can relax again knowing he is in good hands. If you care at all about your family members care, we recommend you look elsewhere.
I had a family member in Gracelen, I would never put another person I know in this facility. The staff (all staff including dept. directors) are rude beyond what the word means. My family member was neglected, the food is awful. They let their residents, if throwing a fit or having a bad day, harm themselves. They let them alone in their rooms to get over what they are going through even if they are harming themselves I saw this happen several times. I have also seen a staff member yell at a family member who was there visiting their family member, the staff treats visitors horribly as I have witnessed several times. There are better facilities out there as I have found for my family and got him out of Gracelen.
Patient was in to have post operative care. They changed bandages on one wound, but ignored the incision from the surgery, which lead to an infection and additional surgeries. They tried to deny the patient from seeing their own physician. Money was stolen from patient (in fairness, the facility replaced it with their funds). Patients dentures were broken. Would not send a dog to this facility.
This place deserves a one to two star rating. Since this place Aidan Senior Living is for profit, they take many short cuts. i was not happy while my mother there for two years. This is not the place for mom, as they call it. It seemed to me, when they had inspections, then the rules were followed, as i was sitting with my mom a few days after these inspection people left, it was like it went back to non caring. I believe alot of this is because the company who owns this, doesn't care or take suggestions from other people. It seems that the hospital which is taxed base supports this for profit place. Which is not right. The only good thing, that i can say about the place, is that it is connected to a hospital and it was close for my mom. It is a nice community town although. i just cant give this place a three star or more.