Very nice facility top notch staff is very friendly
The average user rating for nursing homes in New Jersey is 2.5 out of 5 stars based on 771 ratings.
|5 Star||245 ratings|
|4 Star||48 ratings|
|3 Star||24 ratings|
|2 Star||37 ratings|
|1 Star||417 ratings|
Very nice facility top notch staff is very friendly
The facility exceeded my expectations. I am so happy to have come to that chateau. Leana
Everybody was very good to me. I appreciate all the help that they gave me. They got me all straightened out. When you ring for service they come right away. I enjoyed my stay here. Everyone has been consistent and provides excellent care.
This was my second time at this facility. which is warmly and professionally decorated; very large rooms with a large sofa and love seat to accomondate your guest. I received EXCELLENT treatment! The Nursing staff were very PROFESSIONAL and FRIENDLY, as well the Aides and very attentative to all my needs. The Therapy Dept. had me up and moving. They are very dedicated to their profession and gave warm encourgagement of a "you can do this" attitude. There is a Beautiful large garden where you can go out and relax; watch the Silver Blue Birds, Red Robins along with a large 5' rock water fall which flows into a bed of all types of beautiful fish. There are all types of religious services and many activities guided by the Activities Director. You are never bored or along during your recovery, the aides are always stopping by to check on you which I really appreciated the attention.
I recommend this facility highly and give it a 5 star rating.
Alaris is a credible institution. The medical staff performed their duties well. The aides also. Therapists knew what they were doing. They all did a fine job. They all cared about their jobs. I think that th
Incompetent staff has no idea what's going on and very obvious they're only there for a paycheck. Patients walk around with nothing to do and look sad. My grandmother deserves better and we're looking for a new place for her.
Horrible facility. Removed my father, lack of care. Always find a NON-profit facility. End result, Kidney disease stage 3 upon arrival at hospital. No previous Kidney disease or issue's. Also keep an eye on billing, they double-dip. Be aware of what insurance actually covers and time frames covered. Manorcare will bill insurance and patient for covered fees.
mwouny huband contracted one infection after another in this place . no one knew what they were doing. had to be there almost 24hrs daily. one nurse and one aid were the only ones that knew anything the wound vac treatment he needed . I took care of him myself ,cleaned him changed his bedding and also learned the wound vac treatment. the last infection he acquired in that placed put him in the hospital were he died. the place needs a complete overhaul.
The aides do not respond to the call button. You can hear them turn it off and not show up.
I'm a 57 yr old male who was transfered to Subacute Rehabilitation after major back surgery at Jefferson center city. Arrived 1/27/17, 1pm. I was told I didn't have any meds yet including my pain meds but did receive a shot of a very important blood thinner called heprin. Nurse informed me Jefferson was giving me it in arm which was incorrect and gave it to me in my left side abdomen.The following day I was notified my meds were in and received any pills along with a second shot of heprin on my right side by nurse Megan. That night 2am I hit nurse call button and told aid I needed pain med as I only had 1 since getting there, waited two hours called nurse again at 4am, aid said she would let nurse know again, 6am called again aid said she would let nurse know. Finally got pain meds at 7:15 am sun. Nurse Megan showed up with another heprin shot which I instructed her to no give it in stomach muscles as she did the day before. After shot my girlfriend noticed I was supposed to be getting shot every 8 hrs not every 24. At that point things got a little crazy, meaning they accused me of being out of it during the missing doses and that I was asleep. I know how many needles I've gotten in my stomach in my lifetime let alone over 3 days, at that point head nurse JP showed my girl a doctored up card with the added doses. This could have been more serious and could have caused death.Finally discharged 1/31/17 I'm a young man and çould not imagine my 85 year old loved one going through this. Jefferson hospital sent me there because of the 5 star rating. I found out they changed their name and added an addition. Please, do your loved ones a favor, use Kennedy's Rehab or Atrium
This is by far the worst facility that I have ever seen. My loved one is getting substandard care. The facility is understaffed and the majority of the staff are downright rude and unhelpful. Our family is disgusted with our experience here. Not to mention, the patients are underfed cold inedible food.
There should be an option for 0 stars.
This facility is disgusting and the staff should be ashamed of themselves. It starts with leadership and trickles down to their staff. I requested my dad be moved to this facility based on the ratings on the medicare or medicaid site. (I do not remember) and either those ratings were severely outdated or no one ever visited the facility to see what actually goes on. My dad was transferred from the hospital directly to the facility with his cell phone, keys and glasses. My first visit- he had all his belongings. Cell phone and glasses were on the table- his wallet was in his pocket. I know- because I asked to see his wallet to make sure he had it. Cell phone & glasses aren't as big of a deal- obviously. A few days later- I spoke with his nurse, Jennifer, and she informed me that my dad was irate because he said his roommate stole his belongings when he left. Per Jennifer, she LIED to him and told him I had his belongings to calm him down (which it did). She stated she would have another aid look for them as she was too busy. I followed up and could never get a hold of Jennifer - because she never had time for family members. Either they have too high of a ratio for patients to caretakers or she was creating more work for herself. Either way, I could never get a response or update. (I'm also power of attorney)- She did let me know that they are not responsible for patient belongings… (but yet he brought them from the hospital- so what did they suggest he do with them?) Lets move on.. I call Dani who is the director (big big joke). We are now at Thanksgiving Eve… she proceeds to look for his belongings and call me back. Well- she does get back to me and tells me she found his wallet and put it in his drawer… sounds like a lie- as people were looking for it for a week now.. anywho- I visit him on Thanksgiving- the very next day… Do you think he wallet is in his drawer? Absolutely not.. because they probably never found it and probably didn't think I was stopping to visit.
On another note- my dad was currently in a wheel chair- with medical staff all around- his wheelchair is alarming as he is trying to stand.. a group of 5 nurses standing around.. no one seems alarmed and one even says "you really shouldn't let him stand up" - my reply "I don't work here- you do." I'm confused on what they are really getting paid to do. This is completely mind boggling at the moment.. but moving right along.
At this point- I don't know who Dani is (director) however- another patient leaves the facility without signing out and apparently he has a urinary tract infection. How do I know this? Because the nurse mentioned it to Dani and her response was "good I hope he keeps it" WAIT, what? Still- didn't know that was Dani (director) .. until she introduces herself to me in about an hour… you could imagine the look on my face.. complete and utter disgust.
Moving along- my father gets transferred back to the hospital.. he's in there for about another month.. they are ready to send him to rehab and try to send him to Hammonton again- JOKE? I think not. I told them it was clear it was not going back to Hammonton. So the director of admissions calls me- Hershey Alter- I tell him everything I have just explained to you all… he pretends to be completely shocked that his director and staff would even act in such a manner. And he was going to look into the lost wallet- at this time.. I may not have expressed much concern about the glasses and phone as much as the wallet. However, I heard nothing back. I had to follow up with him and Dani quite a few times until I received a response.
Here Here- now I receive a response from Hershey… at this point NO ONE knows ANYTHING about the cellphone and glasses (huh- but ok… he has a new pair of glasses and the cellphone can be replaced) and they want to know how they can compensate for his wallet - EVEN THOUGH THEY ARE NOT RESPONSIBLE… Oh my have the tables turned by Mr. Alter. Trying to persuade me to send my father back to the facility he was very accommodating- now that I sent him somewhere else- he doesn't believe they owe anything. Interesting. I am now waiting on information for the board of directors- which I was told there isn't one… but there is a complaint hotline.
This should be interesting.. Just steer clear of this place.
Horrible administration staff. Daily understaffing and under paid. Poor patient care and untrained people
This place is horrible.My mother is 92 and needs help getting to and from the bathroom. She was left alone in the bathroom for 50 min one morning. The bed sheets were thrown on the bathroom floor for 8 hours. To wash her they wet one end of a towel and used the other end to dry her, no soap. On 12/7 her dinner came with a tuna sandwich dated for the 12/3. When they dressed her, her pants were all twisted and her bra was twisted and turned inside out on the one side. In the middle of the night the aids yell to each other from one end of the hall to the other. These kinds of things happened every day. I informed the staff but nothing was done. I called the administrator but she never called me back. I pulled my mother out of there.
One of the worst facilities. My grandmother was admitted after her surgery.. worst nurses I have every seen. And aid's were just inhumane.. first day there and I saw how horrible they are not just to my grandmother but other people in the facility as well. The aid was treating her so badly I couldn't believe and that was when I was there imagine what they do when I was not around. This is the worst place. You call them and they don't show up for hours and no one cares the nurses are there the aid's are there but no one wants to come to clean up, give medicine or help and on top of that they are roud, and they yell at patients. Totally totally horrible I should have gone with the reviews but I said how bad can it be. But honestly they r worst than the reviews. Beware honestly beware
Terrible terrible place.. Way understaffed .. My mother had to wait an hour or more sometimes to get her bed pan.. They don't care about their patients.. They are not attentive enough at all. Older people are human too! My mother had to call me to call them to get attention. Do not send your family there!!
Actually, it should be a rating of 1/2 star, if any. P/T was the only area that I thought did a great job and was kind and compassionate.
The nursing staff took forever to answer the call bell. Even 98% of the aides took very long to get to the room, but mostly when she shouted for them. Therefore, she had bad bed sores. She was lucky to get a bedpan or be changed regularly, unless one of three good aides were there to do it. I found out that the rehab was under investigation and review while she was there. There were also so many problems of workers sleeping on the job during nighttime hours. We were lucky if the nurses station answered the phones at all. Days were hit or miss. Forget about the nights. It would ring and ring, then be circulated to other nurses stations and most of them didn't know how to forward the call to the correct station. On many occasions, I had to drive there to check on my mother. The one night supervisor was nice and let me in.
Many arrogant nurses that just shook their heads to "yes" when you asked questions and if tests turned out okay….until you called the doctor directly and found out differently about her condition. For example, she had pneumonia, as did many other patients. The nurses said she was fine. Most were brought to the hospital, but they talked me and my family into keeping her there. Bad move on our part.
Oh, there is so much more w/my mom and other I have witnessed. I wouldn't put a dog in this place. One bright note - an administrator. He was very nice, but unfortunately did not correct the problems while there. He tried, but I guess the so-called directors and nurses with "position" override everything else.
It's not only us, but others went through the same issues. Many were afraid to complain b/c they were afraid of being mistreated if found out. I do have more to say about this rehab, but I believe I have said enough.
Please DO NOT put your loved one in this place!!!!
Thank you for allowing an honest critique of this awful rehab facility.
Woodcrest is nice from the outside. From the inside, its chaos. The management is atrocious, and the some of the nursing staff reflect the same miserable attitude and behavior. The rooms are stink and you dare not complain. Documents are filled in with patient care that were never given. Its all about ensuring that forms are filled, just in case they sued, then the forms will show all is well when in reality the opposite is true. From the way they behave I strongly believe that some of the doctors and nurses who work there were refused jobs at a normal hospital and this is their next option. If you care about your mother or father etc. please, do not send them to Woodcrest unless you need life insurance money and quick.
great facility and great care!
This facility is horrible. My aunt who has severe parkinsons disease was in this facility for 2 weeks. She went into the facility able to use a walker with assistance. She came out of the rehab refusing to walk and scared of the walker. I brought her home and got her into the bathrrom and she had poop in her adult diaper that had been there long enough to dry onto her rear end. On top of all of this she came home with a stage 2 pressure sore. I called the facility to find out why I was not told and why it was not documented in her discharge paper work. I was told that they had no record of her having a bed sore and was told there was no way to prove it. i was denied being able to speak with the facility administrator. They were also giving her incorrect medications even though I gave them a current medication list. They also had her on an antipsychotic, narcotic pain pills, and a muscle walker. All of these combined make her even more of a fall risk. They were also giving her blood pressure and cholesterol meds even though they were not needed. Please do not put anyone you love and care about in this facility!
My mother was recently admitted to Alaris at Cedar Grove for short term rehabilitation. I was very dissatisfied with the overall care of this center. The nurses were understaffed, and there seemed to be a very big turnover. They were not knowledgeable in many of the areas in the care my mother needed. The place was very dirty and the food was horrible. The aids did not come when my mother needed help in the middle of the night. Please do not send any of your family to this place. It was a horrible and a very sad ending for my mother.
My mother loved the facility the staff were friendly and very helpful. She went to therapy twice a day and didn't want to leave because she was having so much fun. When I went to visit my mother she always had a smile. The food was amazing, but I must tell that once the gave my mother the wrong food and it was instantly resolved. I would highly recommend this facility.
Terrible. Money-grubbing corner-cutters. Mom was going through a tough time and Care One made it all so, so much worse. She's scared and in pain and has some physical therapist screaming at her about her insurance cutting her off. Make the staff work in any way and they immediately quit on the patient. She was calling for help at night and instead of getting the doctor to examine her they just moved her to the end of the hall and left her there to yell. Turned out she was dying from a blood clot in her lung, which the real doctors at the hospital caught in about five minutes. I'd find her pills on the floor, she'd be sitting there all day without even a cup of water, she got a nasty rash from not being properly changed and cleaned, it was horrible.
Real class at CO. They take a huge check from me then they discharge her with no warning at all, forcing me to scramble to get the money back, find transportation and everything else. Waited three hours to get her scripts when they booted her out, no attention to detail at all.
It is an awful place. I had to get emergency surgery as a result of negligence. If You want to get rid of an older relative, this is the place!!!! Care ONe??? More like CARE NONE!!!! I was interviewed at admission time in the hall, they could care less about patient confidentiality. The food is awful and they do not handle alternative selections as they claim. They just make excuses and pretend that you're anti semetic. This place is a HELLHOLE with vomit stains on the walls, the smell of urine and fecal splatter on privacy curtains. Don't believe me? I have pictures!!!! I was injured there and had to get emergency surgery and these bastard didn't even call my wife!!!!! STAY AWAY FROM THIS HELLHOLE!!!!
Please do NOT put your loved one in Care One @ Ridgewood Avenue. The dietician is wonderful..other than that, the nursing assistants are hostile, and the nurses have NO time for your loved one. My mother was literally forced to be in diapers because no one, including physical therapy, would work with her on any transfers,and right away the tone was about what she COULDN'T do..literally from day one. The care meetings were simply a financial inquiry into how I was going to PRIVATE PAY IN THE FUTURE. The rooms are dirtydarkand isolated. Thank God I got her out in time..I pray for the others .iF YOUR PARENT IS UNABLE TO ADVOCATE FOR THEMSELVES..GET THEM OUT OF THERE!!