A fraudulent facility. Corrupt Administration. Should be closed down by Public health asp.
The average user rating for nursing homes in Illinois is 2.6 out of 5 stars based on 1,195 ratings.
|5 Star||358 ratings|
|4 Star||71 ratings|
|3 Star||54 ratings|
|2 Star||85 ratings|
|1 Star||627 ratings|
A fraudulent facility. Corrupt Administration. Should be closed down by Public health asp.
they are terrible
Upon my first visit today.. Horrid is best description I can give. The staff and the facility. It's a for profit facility so I'd question any 'positive' reviews based on what I encountered today.
I was there visiting a loved one who had recently had surgery. Staff to patient ratio is low. There was one LPN per shift and one nurses aide for the entire wing. It took two and a half hours and repeated requests to get attention for the other resident in the room. Medication sheets were wrong and it took 24 hours to get the correct medications. They are trying to remodel but the building is old and desperate need of serious repairs. Toilets are not ADA compliant. I had to take a riser in so my mom could use the facilities. Staff attitudes and morale is low. The Building is dirty, dark and depressing coupled with poor staff attitudes and low morale this is not the place you want to leave the people we love.
Let me start by saying, if I could give this place ZERO stars I would. Unprofessional, lack of care, lack of initiative. This is the WORST place to bring your loved ones. I've currently been waiting 25 minutes for someone to bring my grandfather who is in hospice due to cancer his medication. Yet I see RNs and LPNS just sitting around talking?! If you love your family and you want them to have a chance PLEASE KEEP THEM FAR AWAY FROM THIS DISGUSTING, UNPROFESSIONAL, "REHABILITATION CENTER".
My father n law passed away there in June. When we went to pick up his items, his electric wheelchair was missing. They said an employee “borrowed” it and then it was stolen from that employees home. The facility has done nothing to reimburse us for that chair. They have completely written if off. I’m super upset with management!. That chair was worth hundreds of dollars. Our concern has fallen on deaf ears!! Don’t recommend!!!
this not a safe place for any one. there is alcohol and drugs everywhere being brought in by the residents.
Hi my mother was just transferred from Cook County hospital to receive therapy for her condition at your facility. I am asking that the entire team assemble themselves as a godly family and a team that represent a good loving place that your love ones can recover.
Flash forward to 2018. No appreciable change since previous 2014 review. Staffing shortage ridiculously dangerous. The owners refuse to adequately staff the place by hiring agency when needed.
This place needs a whole new staff. I would never recommend this place to anyone that might need to send a loved one to a nursing home for rehab. Absolutely no regard to the patient, and the poor cna's are the ones who have to do all the work on the unit. Will never return to this facility
They took wonderful care of my grandma.
This is the poorest nursing home in Illinois! The cna staff pushes the patients around violently in the wheelchairs and have been known to smoke pot. This terrible place is currently being sued. No Wonder! Bugs were crawling on the floor of the dining hall last summer. They treat people like dogs.
Small facility. Dedicated Director of Nursing, Great nurses and staff. Happy residents
Simply great. We have been very happy. .
DO NOT SEND YOUR LOVED ONE HERE!!!! This place is sooo bad. They do not have heat. It is always out. My love one was here just recently when it was the coldest days in January and there was no heat in most of the facility. They were moving the residents around daily because of it. THE FOOD IS AWFUL!!!. When we took the tour the director told that the food was good. Lies all Lies. It is barely edible. The staff wouldn't even eat it themselves. They did not following any of the standard protocol. My loved one was released without prescriptions for critical medication that were needed. The social worker Eric Bobila lied about contacting my love one's doctor and about taking care of the medication. I do have to say that some of the nurses were very nice and tried to be very helpful. Thank you to them. We tried call them to get them to help with the issue with the med's but they kept giving the runaround and then the just wouldn't take the call. They would just hang up on me. I say it again..if you are considering this place DON'T DO IT!!
P.S One star is too much
I'M SO SAD, I WANT TO CRY:
AS A PROFESSIONAL WHO ENJOYS BEING A PART OF A PROGRESSIVE TEAM WHO WILL WORK DILIGENTLY TOWARD THE GOAL OF QUALITY CARE FOR PATIENTS WAS A DESIRE EXPECTED TO BE LET AT THE CURBSIDE.
FINDINGS: NO ONE REALLY WANTS TO DO A DARN THING EXCEPT FOR TO KEEP UP CONFUSION, BACK BITE, WANT TO BE IN CHARGE AND SHIRK THEIR DUTIES AND RESPONSIBILITIES ON TO SOME OTHER STAFF MEMBER IF THEY CAN.
I HAVE NEVER SEEN ANYTHING LIKE THIS IN MY LIFE IN HEALTHCARE! WELL, NOT UNTIL I CAME TO THIS PLACE TO WORK.
HOWEVER, HOPEFULLY AT SOME TIME IN THIS LIFE TIME ALL WILL COME OUT, AND THE WORD WILL GET OUT IN THE COMMUNITY, THAT IF ONE NEED GOOD SAFE NURSING CARE, DON'T CHOOSE THIS PLACE, AND IF YOU ARE A GOOD CAREGIVER, BY ALL MEANS DON'T APPLY TO WORK PLACE. WHY? IN BOTH CASE SCENARIO'S, ONE WILL BE FULL OF NOTHING BUT REGRET--JUST LIKE ME.
I am a resident here. In the past months there has been several times that the nurses have forgotten my medication. I am not talking about aspirin but my insulin and other important doctor ordered medication. This happened twice in this week alone. The last time the nurse has marked it as given. Wow, It is so easy to falsify their records, if I hadn't said anything and had a video to prove it, no one would have known. Many nurses here are incompetent and make serious mistakes and/or purposely withhold pain medicating if we complain. I have been told by Carla the Administrator that there is a nurse shortage. This is no excuse to keep bad nurses. Many residents are unable to communicate. When I make a complaint I am told "Well no one else complained." DUH! I think they count on this and use it as an excuse not to fix the many problems that are here. If you do have a loved one here keep on top of their care. If you don't I promise you many times their care will be less than adequate.
My husband's stay at Manor Court in Carbondale was short, 2 weeks & 2 days. We were quite relieved to be told we had to leave the skilled care unit of Bounceback. The recliner he was told would be provided never did arrive. Even when I offered to buy it, the unit leaders said they had to get it. His physical therapy was about 30 min. per weekday. His time using a walker was limited within that therapy session, so of course, he never got any better at walking or moving himself from bed to wheel chair. When not in bed, he was set in the wheel chair and transported where he needed to be via that. When I asked why not use the walker, the reply that he could only use that if a physical therapist was available to assist him. His speech therapy was not provided as recommended. He was on tube feeding, so food by mouth was not allowed. The speech therapist said there was no sense in doing speech therapy because the goal of that was to eat. If he ate, he might aspirate and get pneumonia again, so they did not want to be part of that.
Everynight he needed help urinating, even into a urinal. He pressed the button to call for help, but help was too slow in coming. So, every night he was wet with urine until someone came to change the wet clothes and bedding. It really was a mess and very disruptive of his sleep at night. We were told that only two staff persons were in that wing during the night. Some days the uninal with urine in it would sit on the dresser all day.
The room was not well cleaned. The bed rails, the tray table, the dresser top, and the bathroom always needed to be wiped clean. Spills were poorly cleaned up, and soiled linens went unchanged for days.
There were a lot of people around during the day, but their names were not posted in the room, nor was their position. It was hard to know who to ask for.
After a few days in the double room, a request was made for a private room It was explained that it would cost $40 a day more. Even after agreeing to pay that charge, the change of room was never made, even though it was supposed to occur within the week. The location of the bathroom for two people was poor. Taking the pole and bag for the tube feeding into the bathroom via the wheelchair only was a real trick. The bed by the door got the light and noise from the hallway, as well as people walking through that space to get to the other bed space.
Staff were very casual about hygiene. They seldom washed hands or wore gloves. Equipment used for feeding and medications were not stored, cleaned, or protected from contamination, even after a verbal note of that practice was issued.
So, the service that was going to be provided was not provided. Information was slow, incorrect, or not available in a timely manner. Staff were reluctant to do anything other than their specific task. If they left to get an appropriate person, they seldom returned. The place looked really good, but in reality was not suitable. We were glad to be told he had to leave.
I have read through these reviews and I think it is a shame that ex employees come on here and write reviews. I tried to post this reposne a week ago but I am not great with computers.
I moved my mother to tower hill about 6 years ago and I visit about once a week. When I brought mom here she was out of state with a family member and being neglected. the family member was only keeping her for her money. there were a lot of issues with money and Kendra worked hard on her case for a couple years and got the Medicaid approved. I read these and feel bad that she gets a bad rep from staff. she is the only upper management I see walking around and telling staff to get the resident pull lights. I know there has been changes in some staff and I hope it is for the better but right now she is the only one with a presents.
sorry this was so long. I recommend tower hill and they do a good job.
The place is filthy. mice & insects common. Staff with no medical background but dispense medications & treat injured residents causing more harm (I was one of them). CNA's steal everything they can!
This facility is a mess! There are BUGS in the dining hall and unsanitary conditions in the shower areas! You will not believe the poor staffing and unhealthy conditions of Aperion Care in East Moline, Illinois. It is one of the worst places I have ever seen. The health inspectors need to get serious and check this place out.
The place is filthy. The room floors are always dirty. The bathrooms are a mess. There are rooms that have urinated clothes laying on the floor. Smelling up the room all the way into the hallway. There are a couple of rooms that have fecal matter smeared on the floor and nobody will go and clean it up because the resident is mean and it smells too much.
Resident call alarms go off for 25 to 30 minutes sometimes while nurses and CNA's sit at the nurses station and play with their cellphones.
I would get rid of nearly every staff member there, nurses and housekeepers and start over. Nobody wants to do their job.
Residents sit in their own fecal matter and urine for hours. I would not keep a loved one at this facility.
Caring staff with an incredible therapy team. The company motto of "family taking care of family" is very visible. My sister in law comes for outpatient therapy after a stroke and I have several friends who have loved ones at the facility. I have watched residents interact with staff and as a visitor have felt extremely welcomed and comfortable. I wouldn't tell anyone to put a loved one anywhere else.