Great meeting the staff- seems very caring
The average user rating for nursing homes in Wisconsin is 2.8 out of 5 stars based on 335 ratings.
|5 Star||112 ratings|
|4 Star||20 ratings|
|3 Star||15 ratings|
|2 Star||31 ratings|
|1 Star||157 ratings|
Great meeting the staff- seems very caring
Lack of staff to take care of patients. Professionalism of staff and administrators was deceptive and manipulating. When my father passed away at this incompetent facility we were going to be charged per day for every day we did not get his belongings out. Can you imagine? We had to go and get his belongings out the day after he passed to not be charged. They should be ashamed.
Horrible place. There lack of care & staff is unbelievable. Room's are dirty & dingy! My friend was given such poor care he is back in the hospital in ICU.
They have some good committed people but, not as many as I would have liked to have seen in the 5 months I had to deal with them. I met the administrator the night my husband was admitted and never saw her again. She has no clue as to what is going on. They do not have nearly enough people to run the place with safe committed care to our elderly loved ones.
I have to say that I was not impressed with the care my loved one received before he died. No one should go to the hospital from any nursing home with a septic infection and dehydration among other things. The ice and water machines are locked and only employees can get a cup of ice water. So, the short staffed and overworked employees could never give those that wanted water any to quench their thirst.
Administration is extremely poorly represented. I feel the social worker services lacks any and everything related to a caring and professional demeanor. I wish I had known more before placement was made.
Overall, I wished I never had to step foot beyond the front door. One star is much more than they deserve in my opinion only. If you have a choice, do not place your loved one at this establishment.
under staffed poor communication between family and staff tried to convey to staff patient was over medicated, talked to several people, (doctors, nurses, etc) and didn't get any response occ. therapist was very unprofessional made remarks to family as a veiled threat whispered to other therapists about patient
patient has improved immensely since he left facility. one morning for 4 hours there was no staff in pod.
would never recommend MANNERCARE, food was gross , I was denied medical help, would not let me see a doctor I was one of the youngest ones there and it was not the cleanest place
We were very disappointed with this facility. Despite pre-arranging admission, there was no one available to do paperwork or perform an orientation when we arrived at our pre scheduled time. Locating staff proved difficult. The facility was clean enough but appeared run down. Furnishings and fixtures we're quite outdated. The bed and chair provided for the resident we're well past a state of comfort. The resident could get no sleep. Communication was a problem throughout the residents stay. The staff seemed reluctant to communicate with one another or with family support members. Power of attorney documents were disregarded. Nursing staff did not seem to understand the condition or needs of the resident. Response times to call Button were inappropriately long, resulting in incidents that could have easily been prevented. When an emergent situation arose, nursing staff seemed unwilling or unable to deal with it. Resident did not feel confident in the staff's ability to care for her. Resident felt quite isolated. Housekeeping was greatly lacking. Overall this facility did not appear to be qualified to provide the level of care the resident required. We would never choose this facility again.
The care of the nursing staff in the nursing home is above all anticipated expectations. They have a very special care, loving atmosphere that they can take a not so easy resident and calm them and make them feel very important!
The hospice are very receptive and keep you informed all the way.
I would not recommend ANYONE to this facility! They are always Short staffed and the overall cleanliness is bad.
I would like to know why there aren't any reviews since 2015. You can't tell me there has not been any reviews submitted since than. They say to contact your management about complaints, but they don't follow through. Who else can we contact?
administration staff incompetent
Perpetually short staffed. My family member a bed sore. She was left many times in a soaking wet bed.
Rehab is great. I would recommend them. After rehab, RUN!
I found as someone looking for rehab. or the next home and a nice place for my 87 year old Mom that Abbey and everyone I spoke with on the phone were very helpful and offered several options and info over the phone and less concerned like other facilities just trying to get me to do a finance application before even asking if I would like to take a tour or what our families goal was for our Mom, Abbey also did a great job explaining things to me I'm very unfamiliar with and being very patient with my many questions I had.
Also each time I called I was never sent to a voice mail and was connected with a real live person and that meant allot to me since I had a time crunch to make some very serious decisions.
I feel Mom will be happy at Manorcare in Pewaukee Thank You! JIM J.
My mother went into this facility 6 days ago from ICU.She is to be here for 20 days to get therapy 2 or 3x a day. She arrived at supper time and was helped to the bathroom.When I saw her again the next morning she was in tears because she was put in diapers and made to use a bed pan with no attempt to assist her to the bathroom anymore.At first we thought it was because of her injuries and let it pass even tho she was upset because she was put on a bed pan and kept asking to be taken off and made to wait.She said the bed pan hurt her so much.I had to get her in a wheelchair when nursing should have been seeing that she was up and NOT in bed..The next day we came and she was waiting for someone to give her a bed pan.Everyone was too busy standing around except a med clerk who kindly asked a CNA to do it.OUT OF SPITE the CNA walked past her room and down the hall and then came back to do it.Plus my mother was wearing the same clothes for 2 days! The next day she told me they came to change her the night before because of my complaint but they put her in her day clothes and she was made to sleep in them with her shoes on!! I told the administrator who said she would talk to the staff.When she saw the therapist she told him to tell me how my mother was doing and she'd talk to the staff during that time.Imagine my horror when I went back to her office and heard her and the Crossroads auditor LAUGHING about me and my complaints and how the administrator "side lined" me with the therapist!! She needs to be fired and the auditor needs to rethink her role at Crossroads.Good therapists but some lazy cruel people working there.A CNA who came on duty that day immediately helped clean my mother,WASH her bed down,wash my mother,get her dressed and remake the bed ALL without being told to.The administrator could learn a lesson from this wonderful woman.
Old dirty cockroaches terrible noisy neglectful and dangerous!'
Nurses treat you like CNAs like scrum….D.O.N. is never around,
Constantly working double shifts with no time to yourself.
No advancement in this organization.
While the staff - nurses, CNA's, cleaning staff, Therapy staff are wonderful caring people, the administration is very poor. Support to families is horrendous, concern for patients recovery & rehabilitation is lacking. Administration promotes excessive narcotic pain relief only at all costs with no regard for long-term best interest of patient. Relationship to families is adversarial and cruel
Wellspring Nursing and rehabilitation center gets NO STARS! It is a HORRIBLE nursing home, DO NOT send your loved ones here if you want them to be taken care of the right way! My grandmother was in this nursing home for rehab and her health declined. She got to the point where she couldn't feed herself and by my family and I working the times she was eating, she did not eat at all on some days because no one would feed her or they didn't have enough staff for some residents to get fed. The night my grandmother stop breathing and was transported to the hospital no one seem to know what happened. The claim they did CPR until the ambulance arrived but there was no way to prove that. Along with my grandmother there were other residents who have passed away at this facility. They are constantly letting residents fall, have bed sores, and unexplainable bruises. Do Not come here GO SOMEWHERE ELSE! I am only speaking from experience!
Mother in law there and she was treated well . She loved the place . We went there a lot and she was always happy.
None of the toilets are handicap height and none have two grab bars. Toilets are shared. The rooms are too warm, the food is cold. Aides do not answer call lights quickly, often making patients wait 1/2 to 1 1/2 hours with no idea what the problem or need is. The two best nurses during my 5 week stay both left for other places. The aides are not given adequate training and no one seems to be in charge of their actions. Communication on all levels is terrible. There are not enough staff members on first or second shifts. The staff of aides seemed not happy with their jobs much of the time. Areas of concern should be presented to administrators by the patient or family member as often as necessary.
The privately contracted therapists were all very professional and nice but a person never knew when they were coming to give therapy.
My family member was here and it was a terrible experience for the entire family. The staff all hate their jobs and everything they do for the patient is an inconvenience for them. My family member was sent out twice for dehydration and an infection he got while being there. The staff do not pass out waters to the residents and if you request one you wait a long time. The food is always cold. There is a huge turnover with the managers as they realize this is a terrible place to work. Staff fight in the middle of the hallways.
This is the worse nursing home in Milwaukee!!!!!! The directors, social workers and the staff don't give a damm for the families there. They don't return the families calls. They lie to the residents and family. Milwaukee Estates has been reported to the state. So if you looking for a nursing home this is not the one!!!!! This place should be close!!!!!!!
To make a long story short, this facility needs more staffing to handle daily tasks and situations that occur on a daily basis for better resident outcomes. poor CNA to resident ratio, poor nursing to resident ratio. It is also important that the so called leaders of the facility listen to the nursing staff on the front lines as it is all to often that problems go on without being corrected. What is good about this facility is that you have very hard working nurses, the ones on the front line doing all the work and very hard working CNA's doing the same. Unfortunately the same CNA'a and nurses constantly have to fend for themselves on a daily basis minute to minute to make this facility function.
I would not recommend this facility for anyone needing assistance with activities of daily living and mobility nor for anyone needing rehabilitation after a prolonged illness. Although most of the staff seem to be caring individuals, the processes throughout the facility are poor. The phone is seldom answered when called for an update on resident status. The facility is old with peeling paint and uneven flooring. Housekeeping practices are generally unclean, dirty stained carpeting that is seldom vacuumed and only minimal bathroom or bedroom cleaning is done daily. There are bugs crawling on the high ceilings. Meals are seldom correct according to the menu completed and often cold when finally delivered. Call lights often take 20 min. or more to be answered which leads to incontinence and safety issues.There is minimal coordination of care and very little rehabilitation provided. There is no carryover of rehabilitation from the nursing staff. Therapy staff spend most of the therapy time socializing and very little time on actual skilled therapy services. Wheelchairs and other equipment are in disrepair. Orders from physicians are not carried out and physicians are not notified of changes in status. Outside doctor appointments often take a week before the staff call to make them leading to delays in scheduling. Clothing is lost when laundered. Complaints to administration go unresolved.