The average user rating for nursing homes in Minnesota is 2.8 out of 5 stars based on 353 ratings.
|5 Star||139 ratings|
|4 Star||16 ratings|
|3 Star||7 ratings|
|2 Star||37 ratings|
|1 Star||154 ratings|
I think most of the staff here are pretty good. There are always 2-3 though that don't respond to the help lights or are abrasive to patients who need the most care but in general I believe they are a caring, hard working group of cna's etc. at Estates of Roseville. My only issue is the commentary of some of the intake people who feel it is ok to discuss THEIR DNR opinions of future residents. If the resident chose to be resuscitated when they had their mental faculties, their wishes should not be contradicted or polluted with intake staff opinions. If the residents wishes were documented when they had their mental faculties, it's the resident and her family only who should voice their opinions.
Sorry to say I agree with all the reviews already submitted. The first floor is beautiful to look at, but not a nice thing to have to experience living there. The night staff do disappear. The nurse is either passing medications or doing admissions and that leaves one nursing assistant for all the residents on the wing. One nursing assistant cannot help everyone to bed at bedtime. I guessed can wait half an hour for the light to be answered, easily. There is no flexibility or accommodation for the patient, it is simply what the nursing assistant has time to do in her best order. I did go upstairs to visit and that place should be gutted. It looks like a warehouse And smells worse. If you visit during the day on a weekday, you will probably find what appears to be sufficient staff, but try visiting in the evening or on a weekend. And it seems that this place is contracted with hospitals and patients have little choice with the vulnerability that they are currently experiencing to find somewhere else to go. But if you do have someone that can advocate for you, go somewhere else.
1) They attempt to berate residents into turning over control of finances to Lake Ridge staff members
2) They ignore health care directives
3) They do not bill insurance properly in attempts to extort residents they know have savings into paying out of pocket, despite having billed the insurance successfully in the past before they knew about the resident's financial status
4) When a resident's guardian / power of attorney objected to abuses, Lake Ridge staff attempted to convince the resident to withdraw the power of attorney.
5) When the resident finally left the facility, Lake Ridge staff accused the resident's family member of stealing a wheelchair and attempted to get the police involved, despite the resident having brought the chair with her when she moved in and having owned it for years before her first visit to Lake Ridge.
Shortstaffed. Shortstaffed. Shortstaffed. My friend staying there found it virtually impossible to get help during the middle of the night. It's like all the staff disappear. Day staff will help you to the toilet after the call light is on for between 20 and 30 minutes and then leave you there for another 20 or 30 minutes before they return. If they return. The building itself is clean and the first floor is dressed to impress. It seems MANY of the staff that they do have are very nice people and good workers, but completely overworked and don't have the time to give the residents optimal care.
My father was at the transitional care unit of this facility and did not have a good experience. The facility is newer and he had a big private room but, except for the PT, he did not receive very good care. Other than getting up for PT or OT, and for his meals, he was left in his bed the remainder of his day. He ate every meal alone in his room. But the real negative was how unclean the place is. He struggles with incontinence and was not cleaned on a regular basis, nor was his bed or clothing. He had not showered the day he was discharged and smelled very bad. His room also smelled very bad. I would not recommend this facility to your loved one.
I can't say enough good things about Edina Care Center. My mother went there for transitional care after leaving the hospital. She was already on hospice care. The people at Edina Care took very good care of my mother. When she couldn't or wouldn't eat what she ordered they tried to find something she would eat. They were always right on time with her meds. They gave her massages, washed her hair, and did everything they could to make her comfortable. During her last 3 days when we knew she was going to die, they turned her every 2 hours, put cold compresses on her head, made sure she was dry and comfortable. During those 3 days my sister and I held vigil and they brought us food and beverages and were very nice to us. Once the entire family came they made sure we had enough chairs and offered lunch to everyone. They were all just so thoughtful and caring.
My family loves this place. Great help from nursing and the food is really good!
Poor leadership,minimal nursing staff, low wages, poor benefits. Go elsewhere! Very disappointed with this facility. RN supervisor for 1 year on TCU. Management was unprofessional and unsupportive. A lot of negativity and drama with the nursing staff. At times a hostile work environment. Lacking quality of care… Very disappointing experience.
The first floor is elegantly remodeled for transitional care between hospital and home. Upstairs is a bland, short staffed nursing home where residents live out their lives, not entitled to the finer amenities the first floor temporary residents enjoy.
This website is incorrect in stating that the owner of Bryn Mawr nursing home does not own other nursing homes. It does. Villa owns Bryn Mawr in Minneapolis Villa in Osseo and St. Louis Park Villa in St. Louis Park. As well as nursing homes around the United States. Bryn Mawr is a very old nursing home that has been semi-redecorated. It stinks of cigarette smoke both fresh and stale inside. I can see that some of the staff are very concerned about the residents, but there are also staff that seem to look the other way and goof off quite a bit. No one cares about their family member should consider this nursing home. It runs shorthanded, the aesthetics, and food are awful, laundered items disappear, and Villa healthcare company is getting a reputation for the bottom line being dollars in.
FYI The statement on this website is incorrect.
"The Owner does NOT own multiple nursing homes"
Villa healthcare also owns Bryn Mawr in Minneapolis and Villa in Osseo Minnesota. It also owns several other nursing homes around the US. It is a corprate owned and run institution.
I've seen Bryn Mawr and would never consider working or allowing my loved ones to live there. It appears as though most residents smoke and their residence smells of stale cigarette smoke very strongly.. Osseo is newer and might be better. My experience with Villa of St. Louis Park is that it's a well-maintained building, but greatly understaffed with a lot of staff turnover which is hard on residents.
This tiny place in NE Minnesota is tidy. But it lacks caring and compassionate managers and staff. It's a real pity. For nearly two weeks after surgery the stay was unbearable. We very much hope people will only use this place if a more reputable one is not available. Otherwise insist on being elsewhere in Chisholm, Cook, or in Virginia at St Michaels. Those are much better choices, despite maybe not having a single room.
Understaffed. Underpaid. Perhaps, however, that isn't the biggest issue going on here as our loved one suffered terrible pain here. And despite the books saying she was given her meds, the pain was too great for that to be the case. Medicare should pop in and investigate this facility unannounced during morning med rounds and evenings after management has gone home.
Very poor care at this place. Very rude nursing staff. I would never want any of my family members in this place.
My father is a resident of Redeemer Residence Inc., and has been for around 3 years. The facility is, in my opinion, understaffed. My father has had long waits (20+ min.) for assistance when nurse call button pushed, and I have seen this with other residents also. Within about a 4-6 week period, my father has fallen 4 times.
The short-stay rooms are nicer than the long-term rooms; so I'd recommend touring multiple floors of the facility before placing a family member there.
Quarterly reviews are rushed, 20 minutes allotted to each review, even when additional time has been requested by family members. Certain staff members have had an antagonistic relationship with my siblings and myself, but this has been improving recently. Some of the staff have been unwilling to accommodate family members' schedules for quarterly reviews. This changed when it had been repeatedly challenged by family members during the past 2 years.
My father has complained about specific items on the menu at 4 of the past 5 quarterly reviews, and they are still being served.
There have been multiple instances when my family members have threatened to report the facility to oversight organizations. It has sometimes taken this to force Redeemer Residence Inc, to take action--for example sending notifications of dates of quarterly reviews. In one instance, the notification was postmarked THE DAY OF the review, and didn't reach the out of state family member until several days after the review, which made it so family members were not included in the quarterly review. Other times (more than one), some family members were notified of review, while others were not. After Redeemer Residence was finally told that all family members had to be notified in advance for every single review, or they would be reported, the situation changed.
For one quarterly review, I was told my father couldn't attend the review because he was at a doctor's appointment. Meanwhile, one of my siblings found my father in his room immediately after the review, and my father stated he did not have an appointment that day.
There have been several instances when the staff of Redeemer has told one family member one thing, and told another family member something else.
The facility does have several types of activities for residents, and that is one of their better features.
My family has been trying for several months to have our father placed in a different facility, and he is on a waiting list for other nursing homes. Personally, I wouldn't recommend the facility overall.
I have nothing good to say about this place. My Grandmother was there for three weeks. Her second day there she was told by another individual, "It's easy to get in but it's hard to leave." No truer words have ever been spoken! The nurses took horrible care of my Grandmother… they were rude to her, told her she was too much trouble. She sent her laundry to get cleaned and they never returned it. They also violated her confidentiality TWICE!!!! That is completely illegal and unethical. The week before her scheduled discharge, the facility actually called my mother and told her my Grandmother did not want to return home which was a LIE! My Grandmother couldn't wait to leave this horrible place. The day of her discharge, because she did not "follow her discharge plan" (direct quote from the Facility Administrator - Jill Acosta - who is horrible!) they discharged her AMA (Against Medical Advice) and discharged her WITHOUT any of her medications. Side note - She always told the facility she was never going to stay and her plan was to return home. So they are also falsifying medical records. My Grandmother was in this place for a severe eye infection and she has a heart condition. They put her in GRAVE danger. It's illegal to discharge her without medications. <br/><br/>I called Jill Acosta, who now refuses to return any of my phone calls, and she blatantly lied to me on the phone about the discharge plan and not following it. The only thing I can think of is that this horrible place gets kick backs from other facilities which is AGAINST THE LAW!!!! Stark Law. Whatever you do--- DO NOT GO HERE! I wouldn't send my worst enemy here.
We've had several friends/family stay at this facility prior to it's becoming "The Villa." It was bad then, if possible it's worse now. Following hip surgery at Fairview Southdale this facility was literally jammed down our throats. Apparently Fairview Southdale employees get some major kick backs for recommending it. Some new tile on the floors and paint on the walls do not constitute a "multi-million dollar makeover." The staff is not only non-responsive, they are harsh and cruel. No one would want to be there and certainly not see a loved one there. Yesterday we witnessed a St. Louis Park fire inspector writing them up for litter and debris piled up in a lower level exit. It would have taken a worker 30 minutes to thoroughly clean the walkway but it's obviously been neglected for some time. Instead of an attempted remodel, this place should have been bulldozed along with the staff. The only reason their staff works in the health care industry is because they couldn't get jobs anywhere else, not because they really care about people. A sad fact which is demonstrated on a minute-by-minute basis. My advice is to run, don't walk, away from this facility! It is not a good place at all.
Villa at bryn mawr……I give it 0 stars if I could. The management is not the best. All they think about is money and not the quality of care the patients receive. Management have no clue as to what is occurring in their own facility. Don't send your family members to this home. Your love ones might die from the poor care and the nastiness of the place.
was there in dec very poor communication- nursing department run poorly- DON never responded to me-
therapy is great
We question the level of professionalism at Cornerstone. On the surface everything appears to be in order, however, get there and you quickly find out it is not and resident care suffers. There is high staff turnover. Nurses and staff regularly have to work double (16) hour shifts due to no shows leaving them tired, cranky and forgetful. Management is highly emotional and out constantly. Response times are quite long due to understaffing and sometimes no followup is provided. Stealing is also an issue here as are bedsores. Room temps vary and can be regularly below 71F on weekends when nobody in Maintenance is available. For the money, there are better places.
Think twice! Not suggested for short rehab or long-term. Althought it is a newer build, management is poor, unresponsive, and delay notification of problems or necessary communications. Doctor appointments are missed. Many caregivers are related to each other, to management and residents. Staff including PTs openly talk about going out and getting drunk. Issues with stealing watches and wallets. Turnover of nonrelated staff is very high. Morale is low. All rooms are singles, all bathrooms are not ADA compliant. Cannot regulate temperature in room. Very dry air. Meal options are either eggs or a starchy alternative. Salty. No fresh vegetables here! Meats are so dried out. Bedding is 100% POLYESTER atop a plastic mattress promoting sweating, various red rashes and sores. If you have a serious rehab goal, this place should not be used. No TVs in rooms.
This nursing home is awful! They have a nurse practitioner running the show, backed up by a doctor that does not care. The staff is rude, and they screen calls. The doctor told my uncle he had lung cancer, and we took him out of there the next day, and took him to the hospital, only to find he was FULL of blood clots, and would have died within days! I would never ever recommend this place to anyone. They don't even give you a full room…just a corner…and they charge $6,000.00 a month! A total joke! I am reporting this place to the authorities!!! p.s. the food is also just horrible!!
My son was in Golden Living Center after a lengthy illness and was transferred from University of Minnesota hospital.
He got there Dec 23, 2014, and never saw a doctor until the second week in January.
His bed broke the first weekend, he could not raise it because he was told it would tip over if he did. He got a different bed the next day, which was too short fr his height but I heard the maintenance person tell the staff they had no other beds.
He finally got another bed after two more days.
He called me on his cell phone one evening at 8:00 PM, asking if I could find someone to change him as he had laid in his own waste for over an hour with no response from the call button/light.
It took me over 20 rings to get another nursing station to answer as they have no operator after 5:00 PM.
They sent some one to assist finally after calling the nursing station where he was.
He was ignored, and when he asked if they could do something for his bed sore was told *NO* by a male staff person unless he had a prescription and the wound was left uncovered until the next day when a different aide at least put a pad on it.
Problem after problem was reported to the home, they would change for one or two days then start all over.
The end came when I went to see him and he wasn't in his bed or his wheelchair, and when I found a supervisor for the nursing staff they said he had been sent to the ER the day before, I asked why I wasn't called and was told my name wasn't on the chart.
When I told them I had made sure the home's social worker had my name and my daughters name I got the blank look.
When I asked where they sent him, they had to make telephone calls and ask the hospital if they had him as a patient. When I asked why he had been sent, I went through another 30 questions and the supervisor at one point asked one of the aides if she knew.
I found out and finally went to see him where he was actually getting care.
He was supposed to get physical therapy to get him walking again, and I think he got maybe 4 visits in the month he was there.
Stay as far away from this place as possible. It's a nightmare. The place is not clean, the care is very very very bad. Also room is cold at least the one we were in was,don't need to put your beverage in the fridge just set it on the window sill and the cold air coming in will keep it chilled. The staff ( except for the social worker) could care less about what your needs are until you complain. I will never put my loved one through this nightmare. again. How this place passes its inspections is a question that I continue to try to figure out. Don't make the same mistake we made stay far away from this one.