Worst place ever
|5 Star||4 ratings|
|4 Star||1 ratings|
|3 Star||0 ratings|
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|1 Star||8 ratings|
Worst place ever
Bad bad place. Staff incompetent, residents are violent and severely neglected. Poor conditions, low staff morale. Daily sexual harrassment by clicky lesbian staff, who give prescription drugs to residents so hey will sleep, and also trade those prescriptions amongst themselves. Facility is located in a dangerous part of town and has suffered many attempts for people trying to break in to get to the nurses cart for narcotics and any other drugs. There's lil to no security for an all female staff, and residents. If you love your elderly family member PLEASE don't admit them here!!!!
We have a friend that was was placed here, after 3 days - he had fallen out of bed twice & there were still no railing on the bed to prevent from happening again.
There was an almost 15 minute response time from the time we helped him situp and the bed pressure sensors sent an alarm to the nursing station and someone entering the room to see why!
Additionally - he contracted pneumonia after being placed here for a congestive heart & he had no OXYGEN!
Terrible way to find someone you care about.
We contacted his family who is out of state and advised for him to be moved immediately.
I was a rehab patient at the Manor of Battle Creek from December 2011 to March 2012. I can't say enough good things about them, as the nursing and rehab staff all did their best to help me recover and send me back home in a better condition than I had been in many years. I am eternally grateful for the staff there …
Please do not take your loved one here. A doctor did not even see our dad until he had been there 3 days- even though we were told that by law he would be seen within 48 hours. While most of the staff caring for Dad were kind, the communication was horrible, they lost all his clothes right away, they said they would remedy situations and then never follow through. Even something as small as getting him a covered container of water took days to accomplish. There were times they forgot to bring him his food, times where he was left to feed himself (he couldn't), meds not given, dressings not changed, oxygen not on- we had to fight to get problems remedied- not sure if they have a staffing problem or what. There were ants in the pt rooms and public restrooms. All we got were "I'm sorry" and then the same thing would happen over again. The PT and OT staff seem knowledgable, kind, and competent.
My Aunt loved The Oaks. The therapy was great, the nurses and staff people really went out of their way to help her get better. She was there for 4 weeks or so until she could get around by herself again after a broken hip. She's home now, but still talks about how great everyone was there.
My mother was at the Oaks for 6 months until she passed away. They worked with us in providing the best care for Mom. I chose the absolute best place I am confident for Moms final days. Everything possible was done for Mom thanks to Mandy's care, right through her final days. Allof us were treated with respect, consideration and concern at all times. Mandy is cearly a hands-on compassionate director. Ours was an especially difficult situation. Thank you
The Oaks At Northpointe Woods is an AWFUL establishment. There is a Registered Nurse who has on several occasions given a resident somebody else's narcotics to make them fall asleep at night, multiple aids who have been verbally and physically abusive to residents and are still employed, an LPN who has come into work drunk on multiple occasions and the Director of Nursing was notified and did nothing about it, another LPN who I have witnessed ignore 3 falls in order to avoid filing an incident report, and another LPN who had committed a serious HIPPA violation via taking a picture of a resident's injury and sending it to the resident's doctor from her cell phone. On first shift, incontinent resident's can go anywhere from 4 to 7 hours without being toileted or changed, most of which have soiled their brief in the first 2 hours. The care given at this establishment is sorely sub-par, and the upper management has shown on several occasions that the main purpose of this facility is to empty the pockets of the resident's and look the other way when they might possibly get in trouble for their lack of responsibility. I know this because I work there. I am not a disgruntled employee trying to settle a score. I am, however, an extremely disappointed employee who has seen this facility's true face, and resident care is a very distant second to profit.
The only thing I can compare this place to is a concentration camp. I work at a medical facility in battle creek and I had always heard awfull things about that place. I provided care to a patient that came from there, the patient was able to walk and was forced to stay sitting or laying for so long that the patient had a bed sore 8 inches across and so badly infected that it almost required amputation but was able to get by with just removing the butt cheek and the thigh muscles on the outside of the leg. The patient was also so badly malnourished that the patient was eating its own skin and scabs. Terrible place, I wouldn't send hitlers grandparents there!