Took good care of father in law. He couldn't walk, talk or eat solid foods when he arrived. Didn't take long and the rehab staff had him doing all three.
The average user rating for nursing homes in Michigan is 2.6 out of 5 stars based on 1,104 ratings.
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Took good care of father in law. He couldn't walk, talk or eat solid foods when he arrived. Didn't take long and the rehab staff had him doing all three.
I am very pleased with your nursing staff. Mainly Victoria, care, and both Marys'. Also Nicki in dietary. They have went way beyond their jobs. Very professional, helpful, kind & compassionate. Thank You all!
My father John Licavoli has been at the center
Now three times . We have had Ursula for our nurse
She is a very sweet and understanding -and very
Trust me he’s not always the best patient to deal with at times .
I feel safe with her in charge . I’m able to go home
And sleep, knowing he’s in good hands!!!!
To whom ever reads this …..
Please never Lose her!!!! your center will not be the same and I thank you for having such a wonderful person taking care of my dad
And one more thing….. we went to another center .. I pulled him out do to the lack of care!!! And requested Ursula !!! She needs to be nurse of the year!!!!!!!!! Love love love her !!!!!
I came to Regency in June of 2017 after being hospitalized for a broken leg. I was greeted with a great deal of warmth and kindness which brought tremendous ease entering a rehab facility not knowing what to expect. Being younger than the majority of Regency's residents I came with a ton of preconceived notions about being in an 'old folks home.'lol
Every single inaccurate notion was dispelled by the wonderful staff and their unwavering desire to make my unpleasant situation as pleasant as they possibly could. The facility itself is remarkable with a 5 star hotel atmosphere as soon as you enter the door. The food is stellar!!
Everyone from the CNA's, Nurses, Kitchen and Maintenance Staff, Laundry staff and their remarkable PT and OT crew as well as Admin were superb and took incredible pride in what they did.
Regency's PT and OT staff were quite impressive, the entire Therapy department was extremely supportive. They encouraged, inspired and celebrated me at every accomplishment…especially on the days I did not want to be there. The energy when you walk, or roll, into the therapy room was contagious and captivating it invigorated me so many days when I so did not feel like therapy. I love them all.
My stay at Regency was a little over 11 months…yes 11 months. They turned out to be 11 of the most amazing, exciting and unforgettable months of my life. They took excellent care of me.
I will be forever grateful to every single staff member at the Regency of Grand Blanc, from my 1st day until my last, for their part in facilitating my recovery and adding so much life to my life and Regency experience.
When I came I did not want to be there…when it was time for me to leave it was a very sad (and happy) moment because I had developed so many great relationships and friendships.
Would I recommend Regency of Grand Blanc to others? In a heartbeat I would!
My sister was given high doses of ibuprofen around the clock for pain. She became dizzy and unable to walk safely. She fell and broke her wrist. After hours was sent to hospital. I was informed that she was in kidney failure due to the ibuprofen, as well as a urinary tract infection. ( both cause dizziness) They couldn't even address the broken wrist. They had to save her kidneys first. She's a DNR so she could have died! Since then the care has gotten worse. We're Out Of Here!
My mom has been there not even 24 hours the staff is not helpful my moms call light was on for 30 minutes and no one came I had to get up and literally find someone to assist her my thing is she on a ventilator what if she was experiencing some real difficulties and y’all take over 30 minutes to respond there hasn’t been any communication between the facility and my self I’m unpleased and I’m going to be looking for another facility like now
My Mother had a wonderful experience at Regency. The Staff loved her and we as the Family loved them. They took very good care of Mother. If I did see a problem. They took care of it right away. Mind Mother was at Regency for 3years and I Think I had about 3 problems. I did go up and visit quiet often. So much that I knew everybody in her Wing and also most of the Staff. I also volunteered whenever I could Singing and Tap Dancing for the Residents. They Love It. I just can't believe that people did not like it. Maybe its just me. I wouldn't have had Mother any place else. REGENCY IS NUMBER 1 IN MY BOOK. !!!!!!!! Go TEAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
If I could rate this a zero I would. If you have loved ones here GET THEM OUT!!!
The care here is terrible, the staff doesn't care at all, my mother was here, and the recent changes here have ruined this place.
My father was a patient at The Oaks for therapy. I cannot express how impressed I was with the care he received by the rehab team and the nursing staff. He was very sick and not able to tolerate much activity, but ultimately made it home. Compassionate care was shown from all of the staff - from the rehabilitation department to the nursing team to the dining staff to the housekeeping department. I would, without hesitation recommend The Oaks to anyone who is looking for qualified staff who enjoy working with the elderly and treat the patients and their families with compassion and respect.
The Regency at Shelby Township is by far the worst run facility I have ever encountered. Incompetency and neglect are rampant. A friend of mine was in there and the care and service was the absolute worst. They draw you in with their location and new facility but once in the nightmare begins. Nursing staff is untrained and incompetent. Management blatantly ignores complaints and requests. This facility should be shut down. Local officials need to take note and do something.
This place is AMAZING! My Mother has been in and out of many nursing facilities and has a very complex medical history. this place is better than any that we have ever been to. the staff is very highly trained to take care of the Ventilator patients. more staff around that I have ever seen and are very quick to address any of our needs. this place is a must see. newly renovated and the staff is so nice. the food is also high quality. The Administrator was extremely helpful. came right in to introduce himself and was very knowledgeable in all areas, he is even a Nurse. could not recommend a better place.
Very disappointing. The staff are very pleasant and generally helpful when they can be, except that they are understaffed. But basic instructions in the patient's chart are not followed. Communication is almost non-existent. The left hand does not seem to know what the right hand is doing, and neither hand tells the patient's family what's going on.
Pros: it is a lovely facility and pleasant environment. The therapists seem very good. Nursing staff are pleasant. Food is good.
Cons: patient care is not great. Communication is terrible, both between team members and to the family. They often seem severely understaffed (it should not take an hour to come help a patient with toileting!).
They abuse people and don't care about their elderly. Look at that one incident where one of their staff members banged an innocent elderly man into the wall. If they couldn't stop that what makes you think they can stop another abuse like that… and it may as well be even worse.
Just like everyone said, this place is so understaffed and they kick your loved one out way before they are ready to leave. Don’t let the new building fool you. We were warned before placing our loved one here. But, unfortunately we didn’t have a choice because all of the nursing homes, close by, had no beds available. The kitchen can’t get their act together either. If your loved one is bed ridden, expect the food to be one to two hours late. They have some serious management/owner issues there. The only good thing about this place is the PT/OT staff. The social worker DOES NOT KNOW WHAT SHE IS DOING and is clueless on how to evaluate a patient. I have never in my life written a good or bad review. I was so disappointed with my love ones care. Seriously think about placing your loved one here if they are bed ridden.
If I could give negative stars I would. There are not enough staff to care for the residents. My Aunts call button would be on for over a half an hour to use the bathroom with no help until family went and got someone. Her medicine was always wrong and they never ordered her meds from pharmacy. There was also an incident when family should have been called and they didn't call anyone until a family member showed up and then we were told. I would not recommend this place to anyone.
When we first visited this facility, we were very impressed with the promises made and the look and feel of the building. Unfortunately, real life did not live up to the sales pitch. Upon check-in, the nurse would not even get a pillow, saying, "its not my job." That pretty well summed up our experience with the nurses. We did find one personable and conscientious nurse, but no others. The aides were good, in particular two of the young ladies.
I will say that the PT and OT staff were outstanding. Very kind, thorough and patient. For that reason alone I will not give Wellbridge lower than 2 stars. The nursing staff, however, owes me a star!
I cannot recommend Wellbridge at all. Be prepared to argue and do a lot of your own work if you dare to leave a loved one here.
I am a former employee of this facility and I beg and urge you to NEVER put your loved ones in this hell hole! This place is literally a joke. Residents do not get taken care of. We were ALWAYS shorted staffed. I (a Nurse) would often get stuck taking two halls (so unsafe) which came out to be about 60 patients at one time! They don't care about you as an employee though, they will never thank you or have your back when something happens and you need the day off. The best thing I ever did was leave that place! Its nothing but drama. The CNAs will hookup in patients rooms when they are LOA, or at the hospital. The administrator sleeping with a nurse 20+ years younger than her. Just an all around bad bad bad place to work. Don't even get me started on their HR lady, Eva. She is a liar and will NEVER call you back. If she does, its literally months later and she is so fake when apologizing. All in all, IF YOU VALUE YOUR HARD EARNED NURSING LICENSE….DONT WORK AT THIS FACILITY. CLARKSTON SUCKS!
My husband could use the bathroom and walk with walker. When he went in but when he came out ti was wheelchair and briefs what is wrong with this nice clean place. Do they need more help or what
I went unannounced to see a relative i had not seen in many years. I noticed that he was happy, appeared well cared for and looked better than he had in years. All of the reidents appeared clean.i could tell that this facility had many total care residents. Staff was polite to family members. Spoke to residents with respect.Staff also appeared clean and neat. I know no place is perfect. Working in medical field i have seen my fair share of facilities.This one seems to have staff that care about their residents .i was impressed and am glad my family member is there. Sincerely, S from FL.
This facility is one of the two top rated care centers in the area. As far as I'm concerned it is the Gold Standard by which all care centers should be compared to. My wife is a current resident and is receiving excellent care. The staff is caring, friendly and responsive. Any concerns are quickly addressed. Kudos to Mrs. Debbie Foster for her excellent service. The place is clean and well run. Quite the opposite of many of the facilities we visited before we chose this one. If you or a loved one is in need of this type of care I don't think you will find a better place for them anywhere.
Unfortunately the staff here did not follow my family members orders from the doctor for the entire stay. Staff was very rude any time a question was asked about why the orders were not being followed. Multiple issues during my family members stay.
Horrible in every way. They continually place their residents in unsanitary, and potentially dangerous situations. They are under staffed and ignore the residents especially those who cannot speak for themselves. Residents clothing disappears while in laundry, meals are not served or are brought at wrong times or are the wrong type of food from what is ordered. Residents are left all night to sleep in their own urine soaked bed. Nurse aids do not respond to residents pushing call buttons. When residents are checked in, there is absolutely no basic information describing steps to ordering food, what care is actually provided, how progress is tracked, frequency or number of days of physical therapy provided, and they do not contact relatives of residents who cannot speak for themselves before over medicate them especially those who complain about the horrible situation. Wish I was a lawyer so I could step in and get this place closed down…
They are way under staffed and try to get help they are all on there cell phones,and a parking spot the staff parks in handicap spots then we have the food if you can call it food.They have people working but they are just bodies but not to much help but I must say my father has a great nurse Kelly she has a kind and caring heart.I can say they do keep the place cleaner then some but they need more patent care help.Not happy about the place but close to home so I can visit often.
My father was a patient at Westlake Health Campus for rehabilitation prior to having surgery for a aortic aneurysm. He was admitted on April 5 2017 and found deceased in the early morning hours on April 9 2017. His cause of death was listed as End Stage Chronic Obstructive Pulmonary Disease yet the surgeon performing the surgery evaluated my father and gave him the green light to proceed. The responding officer failed to report a hematoma with a large bruise around it on his left temple consisted with a fall or hitting his head, therefor no Medical Examiner was called in to investigate his death. The attending nurse also failed to mention in her report about the injury on my fathers temple. I'm currently having this investigated and wanted to warn others to watch their loved ones closely in this facility!
My mother spent 28 days at the Regency West of Lansing. For the most part the employees were good people. The facility is understaffed and not equipped very well to handle any patient that needs two people to move them to the bathroom or from a wheel chair to a bed. The aides should have some sort of communication device on their persons in order to communicate with each other instead of running around the complex looking for another person to help them to take care of a patient. The longest my mother had to wait to use the bathroom was 1 hour and 45 minutes after turning her light on. The staff had a habit of turning off the room call light before attending to my mother. At times it appeared they just forgot about her or didn't want to help her. I would turn the light back on and told her to do the same when no one was there with her. The physical therapy people were very nice and seemed to want to help. There were times that my mom couldn't go to therapy because she wasn't taken out of bed when the therapist showed up. Usually, the therapist would come back and get her later on. The machines that the nurses/aides used to take a patient's vital signs need to be calibrated or replaced. Very seldom would they work to take my mom's blood pressure and temperature. My mom now has home care and they have no problem getting her vital signs. The aides have too many patients and at times are in a hurry to move on to the next patient. My mother almost landed on the floor when two aides were moving her from her wheel chair to her bed because the head aide was in a hurry to go give another patient a shower. She ended up flopping barely on the bed on her back. Then I and the two aides had to lift and pull her up on the bed. The aides need to be trained on how to use the different slings/lifts. I watched them move my mother from the bathroom to her bed in a lift as my mother slowly slipped through the lift. Thank God they made it to the bed that time. If this is suppose to be one of the better rehabilitation centers than I feel sorry for anyone that is in one that is labeled worse. September 2017