The DON and ADON are very nice and willing to help whenever needed. The building is very nice.
The average user rating for nursing homes in Michigan is 2.6 out of 5 stars based on 1,058 ratings.
|5 Star||272 ratings|
|4 Star||100 ratings|
|3 Star||47 ratings|
|2 Star||80 ratings|
|1 Star||559 ratings|
The DON and ADON are very nice and willing to help whenever needed. The building is very nice.
This has got to be one of the worst rehabs I've ever seen. If I could give it zero stars I would. I guess the one star can go to physical therapy. The care here was awful. They are constantly short staffed. The nurses are over worked and miss things because they are trying to cover too many patients. House doctor would not return phone calls. Labs ordered by infection disease doctor and cardiologist ignored. Labs were mixed up and sent to the wrong doctors. We had to fight them for everything, even to do these necessary tests. We had to catch the fact that she was oxygen deprived and get her on oxygen. She was there a week after having a septic hip and it took them 60 hours to get her antibiotic started; that took MULTIPLE phone calls from us. Her cardiologist ordered some specific heart tests. He did not receive the results for 2 weeks. Wellbridge kept insisting they had been sent. When cardiologist did receive them they tried to call Wellbridge several times to have them send her immediately to ER. They did not answer the phone. The lab had also tried to contact them with the critical results and again they didn't answer. The next morning when the cardiologist got in touch with family, we rushed immediately to get her to ER and had to fight with them to get them to release her. They threatened her with going AMA and insurance not paying for things. The doctor tried to say they could handle this "in house" and finally got in touch with cardiologist who said she was absolutely to go to ER. We were told at ER that her potassium was critically low. There were a couple of nurses that did their very best to help our mom. The physical therapy department was very good. Unless you plan on staying with your loved one 24/7 and are prepared to fight for everything they need, I would avoid this place. What I have listed here are only the highlights. There were many many other issues.
If you would like your loved ones to be stripped of their dignity by incompetent staff with total lack of compassion this is the place. I wouldn't submit an animal to such cruel, I humane treatment.
Extremely poor service. This facility appeared to look good on the outside and in the lobby. I read many decent and good reviews prior to admitting my mother for short term rehab. We were shocked once we actually got into the patient area. It was obvious that the facility was understaffed and staffed with mostly poor performing employees. Many patients were left in wheelchairs sitting in the hall ways unattended, some were pushed closer to an employee area so they could be watched. As a new patient, my mother was not given any welcome information, no explanation of how to use the services available did not provide a wheelchair for use failed to provide medication when needed, did not respond to nurse call button….. I could go on. We attempted to discuss our concerns with staff but was greeted with rude behavior and poor responses. The facility manager did not even respond to listen to our concerns! The nurse admin was rude argumentative and did not respond to our needs. Something as simple as requesting additional pillows to aid a broken arm in bed was not fulfilled. Do not go hear and do not subject any loved one to this treatment!!!
The decor is beautiful like a hotel rather than a rehab facility. The physical therapy department is very helpful and open to communication. That is all I can say that is good. I blame the nursing staff and doctor for my mothers death. There is NO communication with the patient advocate and the doctor or nursing staff. I asked over and over to speak to the doctor, please have him call me with my concerns about my mother. It took 4 days of constant asking for him to call me. After giving him my list of concerns he never called me back with the results. I asked for a week everyday to please have him call me, I asked for his phone number, the nurse told me he couldn't give me the phone number. I had filed a complaint about a specific nurse and while at my mothers home visit with physical therapy to bring her home she was wheezing and have a hard time breathing. When we got back to the facility the physical therapist and myself spoke to the same specific nurse and asked her to check mom out. She checked her blood pressure and oxygen level and told us mom needed to relax she was anxious from the home visit. I said I don't mean to tell you how to do your job but shouldn't you listen to her chest she said NO I go by vitals and her vitals are fine, she just needs to relax and breath. The next day the day nurse started her on breathing treatments, a chest xray and blood work was done. Mom had pneumonia! That was Friday, still no word from a doctor. I called and spoke with the nursing director, told her my concerns with the specific nurse and the doctor not returning any of my requests to let me know the results of my concerns about mom. I requested for that nurse never be moms nurse again, I don't want that nurse to care for her. I was told done and she would see about the doctor returning my call. Saturday my mom was having a hard time swallowing and had thrown up her breakfast, she was still having a hard time breathing, she was given oxygen. Saturday night the nurse I requested never be mom nurse was in fact her nurse after I was told she would never be her nurse again. I tried contacting someone with authority that night but was told no one was available on the weekend. Sunday I was 2 blocks from Wellbridge when the nurse called and said they were sending mom to the hospital 2 blocks away to get checked out, the doctor said she probably needed fluids and IV antibiotics. It took a long time for mom to arrive after being told the paramendics were already there and when she did, she was in severe critical condition and put on a ventilator. The paramedics said she was found in her room unresponsive on the floor. My mother who was suppose to come home in a few days, died 7 hours later. We went that night to collect her belongings and no one confronted us or asked how she was. The next day I figured someone would call and ask how she was, no call ever came. Something went terribly wrong and Wellbridge staff is to blame. Mom should not be dead.
The facility is new. They don't lack staff in the office for BILLING, social workers or managers but they have little to no resources to care for your loved one. The nurses are clueless medicine dispensers that "write notes" to the doctor relative to medical concerns. The Dr. is AWOL. The PA visits clutching her IPhone, doesn't listen, pats the patient on the head and leaves? The Nurse's aides are lazy and lie to the family about the care provided, as though you are too dumb or blind to see the difference. The laundry facility washes clothes like a child…………everything gets thrown in together and dried to the enth degree and then delivered to the wrong patients. The Kitchen staff are the only ones that have a clue what the patient needs are. Oh and if you need a financial advisor, the social workers are waiting breathlessly, like used car salespeople, to help. This facility is a failure. If you care at all for your loved one, consider the local hotel vs. this pathetic excuse for care.
The staff is very friendly to the residents and family.
This facility is by far the most deplorable place imaginable. I can only assume the rating displayed is from the staff of this place because as a daughter of a patient, it took 1 hour to realize this place os only concerned with collecting a pay check. The social worker needs to be fired immediately. The conditions are filthy. Do not go here
Worst place ever
DO NOT TAKE YOUR LOVED ONE TO Advantage Living Center-Harper Woods! The staff is very unprofessional, rude, impatient with residents, have poor communication skills - with residents and resident family members. The roof in the dining area in bay four leaked after it rained and some of the rooms had no air conditioning in July and August. The culture of the facility is - extremely poor service - because the behavior of the management and cooperate team is just as bad or even worse than the facility staff. Their attitudes are bad, and worst of all they have no compassion for the residents, they seem to just be there to collect a paycheck. My husband was there for four weeks for rehab (he fell once and another day he was left in his room with the door closed unwashed and unclothed). In those four weeks I encountered only six facility employees that had any professionalism at all. I gave them one star, if it was possible I would have given them NO star because THE PLACE NEEDS TO BE CLOSED!
Would not recommend that anyone be a patient in this facility. The beds are uncomfortable and very hard. Could not get any sleep. The food is to greasy.
The Lakeland Center has excellent nursing and rehab services. They do not have individual TVs in the rooms (room-mates share one TV). There is a hefty cost for a telephone in room. It's better to use your own cell phone. They charge extra for personal laundry services.
This place needs more help, for as large as it is not enough of staff , to cover all the people elfishly.The midnight shift does a good job in rehab. The morning & after noon shift have a lot going on. Cleaning floors & rooms & breakfast is served. In the rooms & at the dining room. Food is mostly cold & very bland tasting. Needs meager upgrade in food menu,& the serving dining ware, they use. It must be 40 years old . Out of date. The rooms need a intercom system,& boards in the patients rooms that like the hospital have to tell who you are & your nurse & C A are for the day. Plus..What wrong with you in case you can't talk for yourself. The Light system for the call button is out of date,& not taken seriously on the day & afternoon shifts. Sadly the bathrooms need a upgrade big time .I say less bedrooms & better bathrooms are needed. PT. & OT rooms need better equipment ,with hot & cold packs ready to use, on site. There very cheap about ice. On how much is being used. Really.??? It used for healing & drinking & serving food also. So always have it ready. There not enough of help ,keeping the drink stations filled . To many patients per worker I seen. Very friendly staff but over worked.
Our family transferred my sister from another facility to the Medilodge of Livingston, Howell, Michigan the end of August, 2016. The facilities are very clean, and I did not witness odors nor patients yelling or screaming. The staff of nurses seem very professional and willing to answer questions. I have visited my sister many times since then and found she is in much better spirits and health condition since she arrived. They have been working with their physician to provide proper medications to improve her condition. To date, the family is satisfied with this facility and would recommend it to others. (12-13-16)
I have had a novelty candy machine in the employee break room of Medilodge Farmington for many years without problems when Medilodge took over this facility recently an employee took a hammer and screwdriver to the quarter slots and took all the candy. If they are willing to do this to a quarter candy machine imagine what they could take from you or your loved ones…
If you value the life of your loved ones, don’t put them in thus dreadful place!
Medilodge of Milford is a 5 star facility per CMS nursing home compare website.
My parent is recovering at Borgess Gardens. With two exceptions, the staff here are absolutely rude and seem to just not want to be bothered with patients needs. When my parent is handled, it is not with the gentle care that you would expect. It is with an attitude, impatience and indifference to the physical condition and capabilities of my parent. Most disturbing is that this is in my presence which really makes me wonder what happens when no one is there. This place seems to be understaffed as well. What this means to your loved one is that when they push the call button, it may take forever for someone to get around to them. We pushed the button five times at one point and observed two staff hanging out in the kitchen seemingly unaware. I don't know what is going on here but I can tell you I hope to get my parent recovered and out of this place. I feel it's an accident waiting to happen.
May I state first, the nursing staff cared for my Mother. She passed away on Sept. 6th, 2016. My complaint, as I have read in previous reviews is with the office personnel & owners or management. I went to close my Mom's personal account on the day she passed away. They already had the check, made out to her due to she had went into the hospital. She was back at Regency when she died. I asked the office worker why couldn't they make the check out to me or my son, (names on account). She had to call corporate, what a laugh. Ok, left with check. They called my husbands cell to speak with me. I called his person back. They wanted the check returned to them stating there was a balance due from 2011 Another bad idea.. No money from my Mom's account was returned. They figured it was theirs to keep. My son & I put this money in her personal account for her hair etc. I feel they had no right to keep this at all. They pull this on the very day my Mom passed away. I told them they are so cold-hearted to pull this & hung up the phone.
Horrible facility. Dirty. Had to have a member of my family clean the bathroom in order to use it. Nurses had no idea what meds they were giving. PT was useless. They did not have quality therapists. OT consisted of making hot chocolate. I would never return to this facility.
This facility has no phones in the rooms, my father was placed in a room with no side rails on the bed, a call light that didn't work (unfortunately we didn't find that out until the next day when he had to lay in bed all night trying to call out for help) and no way to turn on his overhead light. He was in severe respiratory distress by the time someone finally came in his room and when he asked for assistance to turn over because he couldn't breath he was told he needed to do it himself as she had other people to take care of. The air conditioning didn't work and they just had a dirty fan blowing on him. They have no water or ice dispenser so the workers just dig into an igloo cooler to scoop out some ice for the patients, that is if they ever get around to bringing any. We spoke to the director of nursing and got reassurance that this would never happen again but the next night was no better. They left a full bedside commode in his room all night and the next day until we discovered it and asked them to empty it. The nurse couldn't be bothered with that but she did spend a half hour looking for someone else to empty it. There are so many residents sitting outside smoking that we couldn't even take my father outside for fear that his oxygen would ignite. We moved him out of there ASAP. This place is shameful and I would never leave anyone there.
Miss placing items is an understatement. For every good aide there is an awful one.
Just like what's been stated previously, seems as if there are young kids running the building. North court supervisor has a terrible attitude problem, young and unprofessional. I can't speak for the rest of the building but I had to argue with her over and over for my mom to recieve proper care. She seemed to have no interest in working with me until I threatened to get others involved. I wouldn't bring a loved one to this facility. It's all about the appearance and completely lacks professional communication/ quality care.
The Facility is ill equipped to handle people with complicated issues. Staffing is inadequate and subpar. You need to look past the new building and clean surroundings. Unless you plan on spending 24 hours a day with your loved one to ensure proper care I would not place your parent or husband in the facility. It took six days to get my father an anabiotic for infection which placed him in the hospital with sepsis.
No reviews bwcause you never post them.