User Submitted Reviews

» Latest Reviews for the 4 Nursing Homes in Rochester, Michigan

The average user rating for nursing homes in Rochester, Michigan is 2.0 out of 5 stars based on 23 ratings.

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13 ratings

  • Wellbridge of Rochester Hills Rochester, Michigan 48307

    This has got to be one of the worst rehabs I've ever seen. If I could give it zero stars I would. I guess the one star can go to physical therapy. The care here was awful. They are constantly short staffed. The nurses are over worked and miss things because they are trying to cover too many patients. House doctor would not return phone calls. Labs ordered by infection disease doctor and cardiologist ignored. Labs were mixed up and sent to the wrong doctors. We had to fight them for everything, even to do these necessary tests. We had to catch the fact that she was oxygen deprived and get her on oxygen. She was there a week after having a septic hip and it took them 60 hours to get her antibiotic started; that took MULTIPLE phone calls from us. Her cardiologist ordered some specific heart tests. He did not receive the results for 2 weeks. Wellbridge kept insisting they had been sent. When cardiologist did receive them they tried to call Wellbridge several times to have them send her immediately to ER. They did not answer the phone. The lab had also tried to contact them with the critical results and again they didn't answer. The next morning when the cardiologist got in touch with family, we rushed immediately to get her to ER and had to fight with them to get them to release her. They threatened her with going AMA and insurance not paying for things. The doctor tried to say they could handle this "in house" and finally got in touch with cardiologist who said she was absolutely to go to ER. We were told at ER that her potassium was critically low. There were a couple of nurses that did their very best to help our mom. The physical therapy department was very good. Unless you plan on staying with your loved one 24/7 and are prepared to fight for everything they need, I would avoid this place. What I have listed here are only the highlights. There were many many other issues.

  • Medilodge of Rochester Hills, Inc Rochester, Michigan 48309

    I was appalled when I saw the facility my wife was being admitted to. Unlike the Heartland Troy facility she was in a month ago, the room and the entire building looked old, dingy, dark and tired with a urine smell. My friends and relatives voted to get her out of here ASAP.

    But I saw how the staff followed and shared all of the medical notes from the hospital with me on arrival. This transparency continued through the other shifts. I became on a first name basis with many of the staff including the social workers, the admittance and the doctor and Nurse practitioners.

    The social worker comforted us and helped with all of our insurance , hospice and funeral arrangements as my wife's condition naturally progressed. Although we brought her here with the initial idea for therapy, when it became apparent that she was not responding the therapy staff did not coerce her to participate and hurt her like the Troy facility did.

    Again in comparison she never complained about being mistreated like in Troy. Rather I saw that they changed her bandages daily(with dates on them), applied salves and ointments regularly and rotated her position from one side to the other several times during the day to avoid the bed sores she may have got in Troy. They did this gently and professionally. They were strict about us wearing gloves so that we didn't transmit infections when we touched her.

    The nurses knew my correct cell phone number and called me when they observed changes in her condition. When I came in they would tell me about medication corrections and test results without me asking. At Troy Heartland it was sometimes difficult to find this out and I felt like a stranger there.

    When it became necessary to change to hospice mode we had the full hospice level at our disposal and ready, but it wasn't necessary because the staff switched to comfort medications that kept my wife from suffering and adjusted them accordingly so that we could say our farewells in this difficult time. This place truly has Heart and the staff could not be more compassionate. We felt like our loved one was cared for by friends. When my wife passed the nurse went in and cleaned her up and gave her a dignified last pose and then everyone hugged us.

    You certainly can't judge a book by its cover.

  • Medilodge of Rochester Hills, Inc Rochester, Michigan 48309

    Absolutely horrible. This place should not exist in America. ..It's amazing they can find peeps to work at this place….Felt so bad leaving mum there 1 night…. However, i did tell her she did not have to stay……..Getting her out today.

    Someone would have to be out of there cotton picking mind to leave anyone here,,,,,,,,,,

  • Boulevard Health Center Rochester, Michigan 48309

    My name is Victor Ison. Upon admission at Boulevard Health Center, I was greeted,and welcomed in a friendly, and attentive manner. My goal was to come here, and be rehabilitated to walk again. My expectations were to not walk ever again, but after 5 weeks my goals to walk were met. The Therapy Department was more like family than staff. The nursing staff was very helpful to me. .The Dietary staff, and cusine is outstanding. The facility is very clean. My discharge was handled very smoothly by their discharge planner. I really enjoyed my private room. It was like staying at a hotel. I would highly recommend The Bradford Medical Resort to anyone, and everyone for their rehabilitation needs.

  • Medilodge of Rochester Hills, Inc Rochester, Michigan 48309

    This facility should be shut down! My husband was to be there for sub acute rehab and fell twice under this facilities care. I could not leave him alone, except

    to go home to sleep. They are understaffed and do not take care of there patients basic bathroom needs. I was horrified by our experience at this facility,

    do not take your loved ones here.

  • Boulevard Health Center Rochester, Michigan 48309

    This facility may look beautiful from the outside and with all the updates inside, new carpets, beds and etc. but once you enter thru the front doors….beware!! I wouldn't leave my worst enemy here for any kind of care. God forbid that person didn't have all their senses, for the lack of care is horrendous. Not enough staff as always, but even the ones who are "working" they don't care about the residents and are the least caring people around. Disgusting!

  • Boulevard Health Center Rochester, Michigan 48309

    Nobody wants to put their parent in a nursing home, and no nursing home will meet our every expectation. But I have been pleased with the level of care and attention that my mother has gotten from the staff at Boulevard. She has dementia, and is very mobile, so the staff has to be on alert to make sure she is not going to try and escape. The most important thing is that I have never heard a staff member speak harshly to a resident, or act in a way that is disrespectful.

    The place is generally clean and the food is decent, if not great. In a bad situation, it is a place I am comfortable with for Mom.

  • Boulevard Health Center Rochester, Michigan 48309

    Don't put a loved one here!!!

    The staff members walk right by rooms with the call lights on. They dont stop to see if pt has fallen or what they need.I stood at the nurse station for 10 mins and listened to phone ring and no one would stop and answer. They are greatly under staffed on weekends and nights.

    I would not leave my DOG there for care…

  • Medilodge of Rochester Hills, Inc Rochester, Michigan 48309

    The residence is poorly maintained. It's old, dirty and smelled. The staff minimally interacts with the patients. Patients are left in their rooms to fend for themselves. My father was to be turned every 2 hours. On the days I was there the only time he was turned was when I ask to have him turned. When he asked for a bed pan he couldn't because the aid was strong enough to move him on and off the bed pan.

  • Boulevard Health Center Rochester, Michigan 48309

    This facility may look beautiful from the outside w/the nice landscaping and well built structure, but once you enter thru the front doors….beware!! I wouldn't leave my worst enemy here for any kind of care. God forbid that person didn't have all their senses, for the lack of care is horrendous. Not enough staff as always, but even the ones who are "working" there don't care about the residents and are the least caring people around. I have a family member there who my niece decided to leave there for years and it's pathetic how she's been (un)treated/(un)cared for. Disgusting!