The Regency at Shelby Township is by far the worst run facility I have ever encountered. Incompetency and neglect are rampant. A friend of mine was in there and the care and service was the absolute worst. They draw you in with their location and new facility but once in the nightmare begins. Nursing staff is untrained and incompetent. Management blatantly ignores complaints and requests. This facility should be shut down. Local officials need to take note and do something.