Dear Staff of HHCC-Dorvin,
I am writing this letter to both the regular and hopice staffs of Heartland-Dorvin on behalf of our family to express our sincere appreciation for the efforts you made to ensure that the last three months of my Aunt Irene's life were lived in a very high quality way.
We have great memories of your care for Irene, in so many ways, excellent food served by cafeteria, special activities, great occupational and physical therapy that my Aunt utilized. The attentive doctors, nurses and nurse aids, who kept her clean, met all her special medical needs. I personally am grateful to the admissions, financial and social work offices that were so easy to work with and considerate of my Aunt's limited financial means.
We can't thank you enough for the hospice care provided by Heartland as well.
Attention to detail was phenomenal. Your consideration of the "whole person" was wonderful. I'm especially grateful for the care of my Aunt's spiritual needs,, making special effort to allow her to experience the Catholic Annoiting of the Sick sacrament, not once but twice during the most critical portion of her time in hospice care. Thanks for the regular phone call status updates on her condition too. OUr family really appreciated these calls.
In conclusion, we view your Heartland-Dorvin as a top notch facility in every way,which led to a very positive experience for my Aunt Irene. I would highly recommend Heartland Dorvin to any of our friends and family who have nursing care needs. Sincerely Charles