Very disappointing. The staff are very pleasant and generally helpful when they can be, except that they are understaffed. But basic instructions in the patient's chart are not followed. Communication is almost non-existent. The left hand does not seem to know what the right hand is doing, and neither hand tells the patient's family what's going on.
Pros: it is a lovely facility and pleasant environment. The therapists seem very good. Nursing staff are pleasant. Food is good.
Cons: patient care is not great. Communication is terrible, both between team members and to the family. They often seem severely understaffed (it should not take an hour to come help a patient with toileting!).