stay away……very unprofessional
The average user rating for nursing homes in Indiana is 2.7 out of 5 stars based on 1,082 ratings.
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stay away……very unprofessional
Today I took my wife home from Harrison Crossing Terre Haute, Indiana. In some way my wife is a lot better and in others she will never be better. But Harrison Crossing of Terre Haute did a wonderful job. This facilities and its staff are top of the line. The Administrative staff and the Nursing here at Harrison Crossing of Terre Haute are the best . They care about their residents and they go out of their way to help in anyway they can. The people there like Tom, Holli, Rebecca, Stacy,
Ashley, Emily, Wend, and the Nursing staff the nursing aids, food service staff all have my respect and gratitude , and my thanks. God Bless these wonderful people.
Rev. James Doggett
Chose because the facility looked good. But had to worry for the safety of our loved one. Just want to warn others some of the staff seem too concerned about themselves and not about the residents. Please think twice before considering this nursing home.
Great nursing and CNA staff, horrible administration who are cheap and lousy taking care of patients.
Our family members were residents here June-October of '16. The staff lacks communication with each other, with the patient, and with the family. When we asked questions about our family members health in Long Term Care, no one seemed to know anything about them, their care, or their current status. No one ever knew details of labs, results, current conditions of issues, or even if they had eaten that day. Answers were always vague, or not available. We were commonly told "We are severely understaffed. Can you call back and ask someone else later?" We felt that the patients here were neglected because the majority of the on-floor staff seemed uncaring, and seemed bothered to have to check on the residents. The policy is that each resident is checked on every 2 hours or less, however, we spent a number of hours at a time in the room, and never saw anyone come in. The response time to pressing the call button runs on average from 45 minutes-2 hours. This response time was consistent over 5 months. The staff seemed to be unaware of the general health of our family member, and we would regularly have to call and request them to be seen by the Nurse, or ask to have common medical procedures started. Most of the time, the health issues were first reported to Nursing by family. Due to lack of medical skill and knowledge, their medication was administered incorrectly, and they were taken to the hospital where they spent 2 weeks in ICU, and another week in a regular room. Ultimately, due to the decline in their health and the staff unwillingness to provide the care that we felt was entitled to them, we moved them to another facility. I would never recommend this place.
I am not happy with them. I leave my mom unattended, don't give the medication that she needs, when they put her in the lift to put her in a wheelchair they almost dropped her out of it. They didn't have they cloth over her butt. She don't have muscle function that they need to clean her up, they had her in a wet diaper for 6 hours without changing it. I do not recommend putting your love in there to get help, they mistreat their patients, they just don't seem to care about patients or job. We are trying to get my mom out of there before something serious happens.
The INDOH reports are very telling with regard to ClearVista Lakes Health Campus! Please do not make the mistake we made by placing your parent at this facility! Aesthetics mean nothing if the care is substandard. They also have a newer nursing director that worked at another nursing home for several years; she cannot solve the problems that plague Clearvista as she created more problems than she solved in her last position. She does not have the skill set to manage or care for anyone. No empathy, not truthful…beware of her untruths!
poor place to go,both for family and patients
Beautiful new center with a friendly staff.
I cannot stress how important it is to do an assessment of your own if you are planning to place a family member in any nursing home. Prairie Lake Health campus DOES NOT provide quality care to long term residents or to those that cannot speak for themselves or to those that require in depth care.
We found the facility to be deficient in the following areas:
Inconsistent nursing care from one shift to another.
Inadequate training for all staff with regard to specific medical conditions,
Poor medication management
Inability to assess ongoing internal issues.
Inadequate medical record management.
The management team is NOT trained to interact with the general public, fake, phony rhetoric do not resolve the slew of problems at Prairie Lakes.
The staff does not return phone calls or answer emails.
I have serious concerns about this facility!.
Prairie Lakes is the primary reason I am recovering from a fractured ankle. The administration is always present for questions. The nurses are professional and the aides are compassionate, sincere, and caring. The P.T. and O.T. therapists were top-notch, constantly trying to improve your condition. The food was very good and the desserts were fabulous! The social activities are varied and the staff goes out of their way to include everyone in activities, always with a smile, including religious gatherings of varied denominations. Even the maintenance staff was friendly and helped me when requested.
The Kitchen is constantly running out of food and condiments, and seems to always be short staffed. my Mother consistently gets wrong and or late meals. The kitchen manager doesn't really seem to care about the facility only about feeling important and being a big shot. Ever time I have eaten with my mother I don't get to eat with her I have to wait 20-30 minutes to get my plate of food after she gets hers.
This is my 3rd visit here. I recommend it highly
nurses seem grouchy
Experienced an overworked CNA's, mostly high school children with no supervision on second shift. A few good nurses, mostly older nurses waiting out for retirement. State cited a building for unsanitary practices. A lawsuit claims someone contracted MERSA because of it. The activities department seems unimaginative. Department heads act concern do not do anything to correct any concerns brought up. But the president of the company has a 18,000 square foot home with a built in golf course.
They appear to be highly understaffed or maybe just do not care? They stand around the desk quite a bit but when residents need to go to the bathroom and need help, the button light is on for too long - then they wonder WHY the person is INCONTINENT? hello???
excellent management of detail, professional, kind and caring. We enjoyed visiting and our family was blessed with the care we received.
Prairie Lakes Health Campus exceeded our expectations! The staff is super friendly and attentive to the residents. The food and whole dining experience fabulous! If you don't like what's on the menu that day, the chefs will make whatever you want! The activities programming is top-notch- better than most long-term healthcare facilities. There is always something to do or an outing to attend. We couldn't be happier!
This facility has a homelike atmosphere and friendly, engaged staff. Would definitely recommend!
The facility is beautiful in the front, but a zoo in the back. My mom's nurse was the rudest person I ever could have met. I talked with the director and told her that I did not want that nurse near my mother again. The toilets were stopped up and the staff led my mother to another bathroom down the hall. And then on another instance, my sister let someone know that the toilets are still not flushing and the staff gave my sister a plunger. I would not recommend this facility to Lassie! I don't usually write in reviews, but we're talking about my mother, whom we are burying today. I had to call an ambulance because my mom was in so much pain and I literally had to wait almost an hour before a nurse answered the call light. Get it together, people lives are in your hands!
I would never trust the management of this facility to take care of a loved one, They have no special diets for diabetics, they make up for that with more insulin. The social service department deals with patients and their families with very much disrespect and no kindness. They have a locked unit, with no staff who knows how to handle and treat dementia Even though on tour they told us they specialize in that field. I would not take an animal to this place with the way they treatpatients and families
this was a fine nursing home until they hired a male director of nursing, since then it went down hill, he fired many of the long term employees,( 20 + people) that helped make it what it had become.
Response time to residents needs seems to take longer than necessary. Staff shortages seem to be the norm. Food quality and available selection is just awful.
General lack of respect for residents.
Staff is very unprofessional.
Prairie Lakes Health Campus in Noblesville: Deficient and negligent with regard to the care of their long term residents. The current management team, contracted physicians, Trilogy Health and Hancock Regional (owner of Prairie Lakes HC) are unable to care for, provide services, retain quality staff or treat their residents with dignity and respect. If you are considering this facility for the care of a family member, do a bit of research before a final decision is made. The following entities may be a good source for inquiry: INDOH, IN Attorney General, Glassdoor.com, IN Medical Society, CMMS, DHHS.