Great staff that really cares about their patients.
The average user rating for nursing homes in Florida is 2.7 out of 5 stars based on 3,177 ratings.
|5 Star||967 ratings|
|4 Star||244 ratings|
|3 Star||169 ratings|
|2 Star||318 ratings|
|1 Star||1,478 ratings|
Great staff that really cares about their patients.
I was admitted on 3/17/17 after having surgery for a broken femur. Upon arriving early evening, I was immobile and desperately needed assistance and equipment, which I was denied until being evaluated. Had a horrific night, not being allowed to have my pain medication and excruciatingly being forced to use a bedpan, as well as being kept awake all night by the other tenant in the room keeping her TV playing loudly while she slept. My family had to summon help the next morning.
There are a few very qualified and competent healthcare workers, but to many it’s just a job and they frankly don’t care. There is incompetence with some of the staff, and the facility is understaffed, especially on weekends, which causes even less care to patients. There is only one private room in the facility; all others are doubles, which becomes miserable and unbearable when you get a particularly annoying one. The in-nutritious meals are the same for everybody, no matter what your dietary needs are. I left there anemic, which I have never been in my life.
The staff and employees are very inconsiderate, talking loudly outside rooms while patients try to sleep. Doors are left open many times after visits from aides/attendants during the night, further disturbing sleep. This is a rehab/long term care/nursing home facility. Not a good mix! It is a very doom and gloom atmosphere for the most part. They have a good staff of physical therapists, if you’re there for rehab, but I cannot recommend John Knox Medical to anyone who is trying to heal or needs special care. You won’t get it. You can’t heal and rehabilitate when proper care isn’t given or proper rest isn’t attained.
I would rather do anther tour in Vietnam than return to this dump.
Food not good. Nurses are poorly trained. Rehabilitation theperay is non existent! Speech therapy non existent! You can do it better. !!
Went to this facility 4 days after back surgery.
Walked in on my own, no one seemed to care.
Showed me my room with a very nice lady who used an oxygen machine
that made a god awful noise. There were empty rooms down the hall.
When all but the night staff was left, I asked them to give me my pain medicine so I could get some sleep.
I was told they were "working on it." No one came to help me get in or out of the bed or bathroom.
Finally I told them if I didn't get my pain pill and my muscle relaxer , I was
Out of here. They came up with someone's pain pill . They handed it to me
with no water to swallow it.
I asked them about the machine that my roommate used and told them that there were empty rooms. I said that I wanted to be moved.
After that I saw no one.
At 11PM , the night I arrived, I called my husband to come and get me.
I walked past the night crew and told them I was leaving.
I guess they didn't believe me until I opened the front door, and an alarm
went off through the building.
Only then did someone come out and ask what I was doing.
I told them I was leaving, the same way I came in, under my own power.
I called the next day to retrieve my prescriptions.
I got the run a round, but told them my husband would be over to pick them
Since then I spoke to someone who deals with this facility.
They said new patients often don't get their pain meds the same day
they come in.
PEOPLE: I had back surgery 4 days before, pain meds are necessary
at that point.
If you're in pain, or need help, DON'T GO HERE.
Unclean, understaffed, & care only about the money.
I've never been inside, but I live next door to this place, and the staff are frankly terrible neighbors. If multiple individuals working there are willing to almost run down and then curse out pedestrians in the area, I can't imagine them being worthwhile at all for patient care. The nursing staff there have universally been jerks when I've been forced to interact with them outside the facility, and that's got to reflect on their quality of care.
This place is horrible. The county of Hillborough need to inspect this place. The nurses attitude is to let the patients die if they want to. The workers are miserable. The nurses and the cna are lazy. There's never a smile on their face. If you want your family members to live then don't send them there. They are lucky if they get a one star from me.
I just spent one week as a rehab in-patient in January, 2017, after a total knee replacement surgery. and am now attending Physical Therapy there as an out-patient.
I was totally impressed with the remarkable and professional care and compassion I received from every member of the staff in the Ringling Orthopedic Wing…from the doctor, nurses, aides, dining staff, physical therapists, and volunteers. No matter the hour, my needs were continually met swiftly with a smile and support, my questions answered, and my concerns addressed. Recovering from knee replacement surgery is painful, but the staff at LCC made it as easy as possible.
I would recommend the facility to anybody in need of a rehab center, and would definitely use it again when I have the other need done.
Tampa, management rude, unconcerned, food just OK, staff - average,
PT/OT/ needs scheudles… just OK
My mother was a resident at Crossbreeze for two years plus. I cannot say enough about the staff and administration at this facility. No matter what situation arose they were in contact with me, helpful, professional, COMPASSIONATE, caring and considerate. THIS FACILITY IS A DIAMOND IN THE ROUGH. When you walk in you can see that the residents are cared for, you can smell that the place is well maintained and you can feel the love. My mother recently passed away and everyone went above and beyond with her care, support for my family and myself, tears, hugs and prayers.
No one and no place is perfect….but for our family we are pleased with the care and love mom received. Many residents became good friends with my mother. They all continue to be in my heart forever and a day…..residents AND the entire staff. This will be the place I choose for myself when that chapter of my life comes around.
I was a patient in the rehab unit for two weeks. Physical Therapy staff was excellent. Dietary was okay but a little slow getting preferences correct. Nursing department was inferior. Three times the medication nurses brought me incorrect pills (glad that I paid attention to what was in the cup). Many of the CNAs did not listen to what I needed, were not respectful and were more interested in their cell phones & smoke breaks. Social services were okay but not totally knowledgeable about discharge procedures. (The patient care meeting was a waste of time; more emphasis on discharge planning than current treatment plan.) There was a huge lack of communication between the departments. And the most annoying deficit was understaffing. All in all, the only benefit of my stay was the excellent physical therapy. (I was ready and able to be discharged within ten days; however, the facility used the entire twenty days allowed by my insurance.) I can not recommend this facility to anyone.
To describe it in one word: HELL! It wasn't until right before my grandmother passed away (while still a patient there), that I realized what she had gone through. My grandmother had already been through Open Heart Surgery and was stuck on a ventilator. My grandmother couldn't speak up for herself so when she would write to us that she was being abused, we didn't know if it was the medicines she had been under or if this was true. The nurses all denied this mistreatment. It wasn't until I spent the entire day at this horrible place that I started to see what she was meaning. My grandmother had a terrible stool infection; one that made her septic. With this infection, she needed to be changed out immediately throughout the day. This didn't happen. It took me begging and even tracking down the nurses to finally get someone 3 HOURS LATER to change my grandmother. And that was only because I was there. I went and visited her on Christmas. I brought my two younger sisters to see her, but it was not a good visit. My grandmother had been medicated to the point where should could not keep consciousness. Turns out the nurses didn't want to continue to deal with her so they overmedicated her. She ended up at JFK Hospital because her heart rate dropped below 40 (normal is 60-70 for my grandmother). A couple weeks later, back in hell, my grandmother woke up to a nurse crushing up a pink pill. My grandmother mouthed to the nurse that she didn't have any PINK medications. The nurse left the room and never returned back. If my grandmother had been asleep during this, she would haven received medications that she was never supposed to receive. Then, during my grandmother's last week, she was rushed to JFK hospital because of an infection. She ended up having Pneumonia and another stool infection. My mother had to bathe her when she was first transported in to JFK. My grandmother was not changed before the transport and the infection, since she was septic, made her skin red and irritable. Almost like a burn. My grandmother passed away because, we believe, she had respiratory failure due to the Pneumonia. However, there is a chance that she being septic could have played a role in this as well. The death certificate will prove if the stool infection had anything to do with it, or should I say, if AVANTE of LAKE WORTH had anything to do with her passing!
If I have any regrets, it is that I wasn't able to help my grandmother get out of that HORRIFYING place. IF I COULD RATE THIS WITH ZERO STARS, I WOULD!!!!!
P.S. The Director Of Nursing hid ALL of this information from the Administrator. None of these complaints (written and verbal) were brought to the Head Administrator's attention. They were simply IGNORED. And now, my grandmother has passed away and their mistakes with be carried on to the next patient. Don't let that be your family.
We are very pleased with the staff and services provided in this facility. Any questions are answered promptly and required actions are taken immediately. We have no complaints about the facility.
In our particular case, when my father was first admitted at Riviera, he was anorexic and had been hospitalized four times in a period of four months, mainly due to pneumonia and UTI, which as a result he became septic at one point.
It is important to note that since he has been living in Riviera, he has recovered his weight and has never had to be hospitalized.
In my opinion, Carlton Shores is one of the worst facilities one could go to for medical care. My mother entered Carlton Shore Rehab facility in Daytona Beach in the middle of June 2016 for rehab for a broken hip. She was admitted on a Friday night. The first 1.5 days, things were ok. Not the best, but ok. On Sunday morning when I went to visit her, I found her sitting in bed covered in her own vomit. I immediately went to find the nurse on duty and found out what was going on. She said they were shorthanded and someone was trying to get to my mother. My mother told me she had called several times and one nurse had popped in and said she would be back but never returned. She was throwing up in a cup that was by her bedside. I demanded she and her bed be cleaned up immediately. I then found out my mother still had no urinated on her own, so I asked her to be transferred to the hospital. There they placed a folly in to help her urinate. Upon returning, I spoke with the LPN on duty & explained the hospital stated the folly needed to be cleaned on every shift. She informed me only the nurses could do that and she would pass it along, but she wouldn’t be touching it. For several days in a row I expressed my concerns over the folly not being cleaned properly and it continued to fall upon deaf ears. Within the next few days, we encountered several problems with nurses and CAN’s. Her C-PAP machine out of her reach, so she could not use the machine .My mom told me several of the CNAs would come in and be extremely rude and nasty to her. I requested on several occasions during the 5 weeks my mother was there to have her hair washed. No one ever came it and washed it. It was almost 5 weeks before a special shower cap was given to her for a dry washing. I asked the LPN for my mom to have a bed bath and her linens changed, as she has been sweating all night, and she told me she had to go to lunch and would do it after lunch. This was at 10 AM and she finally came in at 3 PM only after I requested again.. The LPN came in and said to my mom, “Great way to throw me under the bus. I will remember that.”
After 2 visits with the Dr and us realizing he was not good at communicating and reading several reviews on line about him, I asked him to be removed from my mother’s case. I was told he was the best they had on staff and to give him another try. After repeatedly asking about severe swelling in my mother’s arm he never came back in the room to personally see her. I was concerned because she has congestive heart failure and her bp was bottoming out at 60/40 some days. Nothing was done on either situation. The last day she was there she had shortness of breath, burning in her arm, coughing, and pain. Her arm was VERY swollen and discolored. I demanded a scan done of the arm as though are indicators of a blood clot. The scan came back stating there was an occlusion but needed further evaluation. At that point in time the Dr. refused for her to be taken to the hospital for further evaluation. I spoke with him on the phone and he said, “I am your mother’s Dr. and no one cares about her health more than me including YOU.” He then called back and told the nurse on duty that if I removed my mother it would be against medical advice, he would make sure the insurance company DID NOT pay for anything and that she would not be permitted in any of their facilities again. It took me 6 hours to find a Dr that would release my mom for further evaluation. At the hospital it was determined she had a severe UTI, due to the lack of proper cleaning of the folly. Extremely low sodium levels and had to undergo emergency angioplasty, because a clot was pressing on her pacemaker wires cutting them off. I would never recommend placing yourself or a loved one in this facility.
My father in law has been to this facility on three different occasions to receive skilled therapies. Each time the staff have been wonderful. They have gone out of their way to accommodate his needs. The therapy staff is knowledgeable and have helped him to achieve his goals. I have personally seen the staff and how they interact with the patients, they treat them as family and the facility has always been clean.
Awful how the way you treated Emma Anderson
I have stayed at several nursing/rehabilitation facilities
This is my first choice for overall services after my third visits
I was a patient there from Thursday 12/1/16- Saturday 12/1/0/16 on the 2nd floor. I must say, the care was excellent. The staff members were wonderful in all the departments, from nursing to dining to OT & PT - everybody was courteous and helpful. My stay was a very positive one.
Horrible place to put anyone. Threats made Against residents and nothing done by management after complaints made.
nice place & always clean. staff & administration is very helpful.
Very poor care of the elderly they neglected my grandmother they didn't feed her is was very dehydrated she passed away in their care I do not recommend it.
Good Morning this Review is in reference to one of the facility Staff.
Ms Tina Long , it was such a pleasure meeting and seeing how dedicated she was to the residents and my Dad and making sure the discharge and transition went smoothly. We need more people like her in the nursing field and she is definately an asset to the facility. If I have to recommend friends or family again if would be my great pleasure to do so.she went above and beyond the call of duty. need more quality like that in the nursing field..
This nursing home is exceptional, there is a new aide that has taken care of my father. Her name is Kaitlyn, she is beyond wonderful and she is made for this job. She is so outgoing and you can tell she cares about her patients.