The average user rating for nursing homes in Florida is 2.7 out of 5 stars based on 3,215 ratings.
|5 Star||980 ratings|
|4 Star||247 ratings|
|3 Star||167 ratings|
|2 Star||323 ratings|
|1 Star||1,497 ratings|
My Mother went in for rehab in 2015 , was suppose to be released within 2 weeks ended up with an infections skin peeling off and them doing nothing about it . She Died 3 weeks Later, DONT TAKE YOUR FAMILY HERE!
My mother was there from January 2018 until July of 2018. We found the staff to be attentive and caring. Willing to help my dad answer many insurance questions and help hime to navigate medicaid. I was impressed with how clean the facility is. I live 1500 miles away and initially was horrified by bad ratings but found the staff and facility to be quite different than the reviews. I work in health care and am not easy to please.
The most unprofessional staff I have ever interacted with. They are truly uninterested in the care of their patients. The staff is not only rude and unhelpful, but scarily incompetent.
DO NOT leave your loved one here without being their advocate on a DAILY basis. If you cannot manage this, I'm begging you to look elsewhere. I can't promise that there is somewhere better…just saying that my family and I have had to intervene and solve issues here ALMOST DAILY.
Not sure why they don't believe in hiring employees for the evenings and weekend shifts…do they think our families don't need the same care at these times? Guess what…my loved one needs the exact same care on Saturday and Sunday as on Wednesday…why is this so difficult? Also needs to use a bedpan/restroom in the evening just as much as in the morning and afternoon…why so little help?????
I wish there was a no star button. My mother received terrible treatment there. The CNA's were rude. My mom sat in soiled garments after a bed bath, she fell out of bed WHILE BEING CHANGED! I can go on, but let me tell you DO NOT PUT YOUR LOVED ONE AT THIS FACILITY. I'm outraged!
I've just had a three day nightmare with the SNF in charge of my dads care. I've been there for most of the days and frequently nights because no one has checked on him for 6 hours at a time. The only way to get assistance is to identify the problems, (can't clear out phlegm, moaning continually in pain) and try and get help. Have to admit Dad's difficult. He's dying and is frequently disoriented, can't hear and rejects meds until he's in crisis. But I have to be there to identify a crisis and call for help. For $11,000. a month I hoped for better.
worst place beware
Recently received its 5th Star! 5 star CMS building as of late April 2018
Excellent nursing care and therapy, best place my mother has been
I recently stayed at the grove health and rehab in hernando and had a great experience. The staff there are very caring and the therapy was excellent. If your looking for a place for rehab, then the grove is where you want to go.
My mother has been in The Club for over two weeks. The staff has been terrific, the facility is fabulous and she likes the food. They have been diligent with the physical therapy. As a family member I have had no problem obtaining information regarding her care. Although slow, she is improving every day.
This place is horrifying… DO NOT take a loved one there if you care about them.. i was at this facility for rehab for only two weeks and after the first week I wanted a transfer to another facility… They do not have heart healthy food there… their idea of heart healthy is no salt added NSA… that means it is also no good for anyone who is diabetic. I also waited 3 hours one night for toilet paper and they knew I had diahrea at the time.. In fact i told the second shift and the third shift is the one that finally brought me the toilet paper… Waited 4 hours one night for meds and to get a bandage changed… the nurse just kept saying she was busy… A nurse got mad when I reported her and intentionally skipped my room on another night passing out meds and made me wait 2 extra hours knowing I was in pain… Also tried to give me meds while i was sitting on the toilet… how sanitary is that… you can ring the buzzer and they will tell you be right back and you won't see them again… i would never ever recommend this place to anyone…. EVER….. if you care about your loved ones…DO NOT TAKE THEM THERE…..
I was a patient for 2 months after knee replacement and would recommend you NEVER put a loved one in this facility. The CNAs for the most part do not care about the patients they are to busy texting on the phones. Most of the nurses try to do their best but some are just nasty to the patients. The nurses are LPNs and the head nurse lacks caring and if you try to complain she tells you your wrong and does not want to hear it. The food is horrible. The only positive is the rehab staff they actually care about the patients
My mom was here a few months ago and they were not bad but now my dad is there and it is terrible. His room mate dropped his pizza on the floor and the help came in after we complained the man needed help and they just picked up the pizza and put it back on his tray for him to eat. This man needed 24/7 help. he looked like he had a stroke. I was told they don't have enough help to take care of people like him My question is why is he here if they can't help him. My dad gets PT in the Am and is left by himself in his room. Why don't they walk him in the hall so he can get stronger and go home? The place smells terrible and no one helps these poor people with their food. Some of them need help and need to be fed but they just put the tray down and leave. I pray for these poor people every night. Someone needs to go in there and not let them know they are coming and see what goes on. The staff can't help if there isn't enough help but the people who owns the place should make sure there is enough help to care for these people like they should be care for.. They take their money so give them the care coming to them.I know that I will never put anyone I know in there again.
My brother-in-law was a resident. The staff was not truthful and the administration uncaring about him and his issues. All they cared about was money.
The medical staff was incompetent and refused to recommend specialists because of the cost. When he was transferred to the hospital (3 times), the hospital told us the medical care at Menorah was woefully lacking.
The only reason I rated this one star instead of zero is because zero wasn’t an option.
Do not choose this facility as I am confident you will be extremely unhappy.
I stayed at this facility after a surgery, for rehab. I left in far worse condition. The aides would answer the bell but say they would be right back and never show up. (not all but most). When you need help to go to the bathroom, it's impossible to wait for the next shift who may or may not have a better NA on duty.
The food was so bad and unappealing, you either stayed hungry or ordered and had something delivered- which wasn't easy since they lock all the doors very early. When I say the food was "bad" I don't just mean cooked bad. It was old and had a bad smell. The drinks were watered down so all tasted alike. The snacks they say they provide are almost always all gone.
I complained about bed sores and nothing was done other than 'wound care' giving me a sample size lotion of some sort to put on myself.
I asked many times to see the doctor assigned to me but only saw him once. The care was by far inadequate. The on staff nurses had far too much to do to attend to anyone who really had issues.
The facility looks great when doing a tour. Those special little rooms that are decked out are for looks and not used frequently. They're for tours I guess-people looking for that special place for mom.
I left with a bad infection that could have only come from that facility. I complained to "professionals" who I trusted and they did nothing to help me.
I will always regret my stay there and I pray for the ones who will be living there the rest of their life there. My advice to anyone looking for long term care or a rehab…keep looking!
This place is a dump and is way to small for todays active resident. They accept anyone just to fill the beds. The only plus is the view. It needs to be torn down .
Recently my mother was released from the hospital to Consulate in Vero, for
rehab, my mom was weak but observing her therapy, attentive staff as well as
my mom happy, she has since been released to home and doing well.
Thank you very much from a loving Son!
Thank you to the staff including the marketing rep who welcomed us, and the administrators and rehab staff for giving my mother exceptional loving care. Their professionalism is unquestionable and I am grateful.
Sunbelt nursing home and Rehab in Apopka is one of the worst nursing homes in this area: The lobby smells of urine. Patients lying in their own waste and some with severe bruises on their body that look like abuse which their staff could not explain. Rudest nurses except for 1 that took care of my father. All they do is sit around and talk all day barely checking in on patients who need their help. Yet the Dept of Children and Families DCF does nothing to look into the abuse and SHUT this facility down. My father died days after leaving this facility in worse condition before and the hospital referred us here. Don’t let your loved ones stay in this death camp. Why aren’t,t these sh#tholes regulated by the state to safeguard patients and loved ones. Nursing home negligence and abuse should be punished. We had enough evidence of physical abuse and bruises on our father and have hired a lawyer. Names of the abusers were also collected and will have to respond.
This facility offers excellent therapy services with caring and knowledgeable staff. Rooms are shared and are small, but It's not a permanent stay. I can't say enough about the therapy department.
Very uncaring workers. Our longtime friend is in there and sat in wet clothes for 2.5 hours. I asked 8 people for help and they all passed the buck. Today when he was transported from the hospital to Magnolia he fell ( it was an accident) The people who transported him asked a nurse for help and to clean his wounds and she walked away and 1 hour later an aid finally cleaned his wound. They do need better training and where is the head nurse, manager etc. . He also was suppose to have a Cpap for tonight. We were told they has one and they did not. He can die from their mistakes. I think most of the help needs to be fired and better trained people should be working there. They really need to be shut down and all new people hired and they need to be investigated. I really need it to be 0 stars but I can say the place is clean but that's all.
Bed sheets were not changed. They didn't bathe or even sponge bathe my mother. The food was horrible. The staff was not very attentive. They over-medicated her to the point that she didn't even know that I was there with her. After requesting staff to come to her room. Finally somebody came in to give her narcan. I asked about taking her to an emergency room. They said she will be fine. They insisted that we come to pick her up and she passed away 3 hours later.
terrible experience for my family member. Had they stay, they would have been dead within a week due to the critical needs required. Frankly, I would recommend my worst enemy to this facility. Stay way from it…