The most unprofessional staff I have ever interacted with. They are truly uninterested in the care of their patients. The staff is not only rude and unhelpful, but scarily incompetent.
|5 Star||13 ratings|
|4 Star||7 ratings|
|3 Star||3 ratings|
|2 Star||5 ratings|
|1 Star||26 ratings|
The most unprofessional staff I have ever interacted with. They are truly uninterested in the care of their patients. The staff is not only rude and unhelpful, but scarily incompetent.
This place is horrifying… DO NOT take a loved one there if you care about them.. i was at this facility for rehab for only two weeks and after the first week I wanted a transfer to another facility… They do not have heart healthy food there… their idea of heart healthy is no salt added NSA… that means it is also no good for anyone who is diabetic. I also waited 3 hours one night for toilet paper and they knew I had diahrea at the time.. In fact i told the second shift and the third shift is the one that finally brought me the toilet paper… Waited 4 hours one night for meds and to get a bandage changed… the nurse just kept saying she was busy… A nurse got mad when I reported her and intentionally skipped my room on another night passing out meds and made me wait 2 extra hours knowing I was in pain… Also tried to give me meds while i was sitting on the toilet… how sanitary is that… you can ring the buzzer and they will tell you be right back and you won't see them again… i would never ever recommend this place to anyone…. EVER….. if you care about your loved ones…DO NOT TAKE THEM THERE…..
I stayed at this facility after a surgery, for rehab. I left in far worse condition. The aides would answer the bell but say they would be right back and never show up. (not all but most). When you need help to go to the bathroom, it's impossible to wait for the next shift who may or may not have a better NA on duty.
The food was so bad and unappealing, you either stayed hungry or ordered and had something delivered- which wasn't easy since they lock all the doors very early. When I say the food was "bad" I don't just mean cooked bad. It was old and had a bad smell. The drinks were watered down so all tasted alike. The snacks they say they provide are almost always all gone.
I complained about bed sores and nothing was done other than 'wound care' giving me a sample size lotion of some sort to put on myself.
I asked many times to see the doctor assigned to me but only saw him once. The care was by far inadequate. The on staff nurses had far too much to do to attend to anyone who really had issues.
The facility looks great when doing a tour. Those special little rooms that are decked out are for looks and not used frequently. They're for tours I guess-people looking for that special place for mom.
I left with a bad infection that could have only come from that facility. I complained to "professionals" who I trusted and they did nothing to help me.
I will always regret my stay there and I pray for the ones who will be living there the rest of their life there. My advice to anyone looking for long term care or a rehab…keep looking!
In my opinion, Carlton Shores is one of the worst facilities one could go to for medical care. My mother entered Carlton Shore Rehab facility in Daytona Beach in the middle of June 2016 for rehab for a broken hip. She was admitted on a Friday night. The first 1.5 days, things were ok. Not the best, but ok. On Sunday morning when I went to visit her, I found her sitting in bed covered in her own vomit. I immediately went to find the nurse on duty and found out what was going on. She said they were shorthanded and someone was trying to get to my mother. My mother told me she had called several times and one nurse had popped in and said she would be back but never returned. She was throwing up in a cup that was by her bedside. I demanded she and her bed be cleaned up immediately. I then found out my mother still had no urinated on her own, so I asked her to be transferred to the hospital. There they placed a folly in to help her urinate. Upon returning, I spoke with the LPN on duty & explained the hospital stated the folly needed to be cleaned on every shift. She informed me only the nurses could do that and she would pass it along, but she wouldn’t be touching it. For several days in a row I expressed my concerns over the folly not being cleaned properly and it continued to fall upon deaf ears. Within the next few days, we encountered several problems with nurses and CAN’s. Her C-PAP machine out of her reach, so she could not use the machine .My mom told me several of the CNAs would come in and be extremely rude and nasty to her. I requested on several occasions during the 5 weeks my mother was there to have her hair washed. No one ever came it and washed it. It was almost 5 weeks before a special shower cap was given to her for a dry washing. I asked the LPN for my mom to have a bed bath and her linens changed, as she has been sweating all night, and she told me she had to go to lunch and would do it after lunch. This was at 10 AM and she finally came in at 3 PM only after I requested again.. The LPN came in and said to my mom, “Great way to throw me under the bus. I will remember that.”
After 2 visits with the Dr and us realizing he was not good at communicating and reading several reviews on line about him, I asked him to be removed from my mother’s case. I was told he was the best they had on staff and to give him another try. After repeatedly asking about severe swelling in my mother’s arm he never came back in the room to personally see her. I was concerned because she has congestive heart failure and her bp was bottoming out at 60/40 some days. Nothing was done on either situation. The last day she was there she had shortness of breath, burning in her arm, coughing, and pain. Her arm was VERY swollen and discolored. I demanded a scan done of the arm as though are indicators of a blood clot. The scan came back stating there was an occlusion but needed further evaluation. At that point in time the Dr. refused for her to be taken to the hospital for further evaluation. I spoke with him on the phone and he said, “I am your mother’s Dr. and no one cares about her health more than me including YOU.” He then called back and told the nurse on duty that if I removed my mother it would be against medical advice, he would make sure the insurance company DID NOT pay for anything and that she would not be permitted in any of their facilities again. It took me 6 hours to find a Dr that would release my mom for further evaluation. At the hospital it was determined she had a severe UTI, due to the lack of proper cleaning of the folly. Extremely low sodium levels and had to undergo emergency angioplasty, because a clot was pressing on her pacemaker wires cutting them off. I would never recommend placing yourself or a loved one in this facility.
If I could give this place a negative score I would in a heartbeat. My father was transferred to this facility in December of 2015 after sustaining a traumatic brain injury and having brain surgery. He came to this facility for rehabilitation. The second day after his arrival I inquired with his nurse MiMi about him starting his rehab. I was basically told odds are he will never get better… I couldn't understand how she would come to that kind of medical decision after him only being their a day but I brushed it off as I had contact with his neurosurgeon who stated these injuries take a lot of time and rehab before significant progress is seen. The next two days I went to visit my father he was always in bed and when I again asked about his rehab I was told rehab had not seen him yet. On the 4th day my mother went to visit my father and was immediately ambushed by the social worker Debbie and a hospice nurse by the name of Darlene. My mother was told that the facility physician evaluated my father and felt the only option was to put him in hospice (in this time my father was not deteriorating, was beginning to speak, knew who my mom and I were and had been taken to his neurosurgeon the day prior for a post hospital check up where they deemed he showed signs of improvement) When my mom stated she needed to think about it they stated well we need a decision now because his Medicare stops paying in 3 days (my dad was here less than a week and Medicare has 100 days of SNF care before they would not pay and also those days may be extended if the patient is improving with the care. Plus my father has tricare secondary.) My mother stated she wanted the facility physician to consult with the neurosurgeon as my dad was just at the office the day prior where my mother was told he was improving. When my mother stated that she was told by both Deb and Darlene that the facility doctor won't do that and that the neurosurgeon was just telling my mom what she wanted to hear. My mom again stated she wanted to wait and speak with me as I work in a hospital with insurance and health care rules and regulations. Once these two heard I work in a hospital they changed their tune and stated to my mom you know what he may just need more rehab (which at this point he had only had one hour of rehab in the 4 days he was there) my mother was also told that she should keep this conversation between them and that if she told they would deny everything. Of course my mother told me as she then became concerned for my father's well being. The next day my father had an appointment with his Cardiologist Dr. Liu. When they brought my gather to the office he was in ripped up dirty clothes that were not his. He reeked of urine and his mouth smelled so foul my mother literally got sick. When my mother asked the aide that accompanied him why his mouth smelled so horrible and why he had chuncks in it she stated it was just stomach content coming up. After all this i wanted my father out of this place ASAP so I had him transferred to another facility. Once transferred the new facility stated he was not taken care of well by coastal rehab he had developed a very horrible case of thrush in his mouth due to lack of oral care provided by coastal (the horrible smell my mother inquired about at the cardiologist visit.) Needless to say this place almost killed my father. He was there for less than 7 days and this is what we went through. Never in my life have I seen such horrible treatment of patients. I never saw him obtain any rehab like he was suppose to. A few days they had him just sitting in a wheelchair in the hallway doing nothing as if they just pushed him to the side. My mother had two encounters with two other patients where those patients were yelled at by nurses and humiliated in front of my mother one nurse stating in front of the patient who obviously had mind issues "don't pay attention to him he doesn't know anything" how do you call yourself a caregiver and treat disabled people with such disrespect. My father finally got the rehab he needed no thanks to this place and has had a full recovery. Had he stayed here and my mother listened to Deb (social worker) and Darlene (hospice rep.) He would have surly died. Think twice before sending your loved one here. Go visit prior to bringing them there take in the smell (very overwhelming flowery smell which usually masks the smell of urine and feces if people are not being changed.), the atmosphere and the deemener of the employees before you allow your loved one to be treated here. This place should be closed down and as for the two that tried to put my father in hospice. Thanks to Facebook I found out they are in a relationship with each other so makes me wonder what incentive they get for changing a patient over to hospice. Rest assured I am filing a complaint with the appropriate regulatory agencies and state regarding this place. I knew better because I work in health care but someone who does not understand health care may have gone ahead and put their loved one in hospice thinking that was the only option.
If I could give zero stars, I would. This place almost killed my grandmother. Please don't send your loved ones here!
For residents capable of independent living, this is a nice place, although not in such a great neighborhood, and I would be concerned about residents walking to the nearby stores, as they sometimes do.
For residents requiring more care, BG is lacking. There are cleanliness and hygiene problems, lack of air circulation and there are bad smells in the buildings. Also, items sometimes turn up missing. Not quite what I would expect of a facility that charges so much.
There are multiple owners of CS & their bottom line is $$$!-NOT your love ones care
& not their employees. They spend money on remodeling the building giving the false
assumption-nice building=good care.They promise you everything & know they are lying from the start.It doesn't matter to them
because even if they get sued they are well equipped with attorneys. They could care less about your love ones care. Nursing Homes are investments now like stocks were ONLY they bring in more $$$-How can
these owners sleep-NO CONSCIOUS!
The director of nursing is impossible to reach. She never returns phone calls. The doctor on call did not release my family member with the proper durable medical equipment that was needed and nobody could get a hold of him. The home care nurse never received any return phone calls when she called trying to get what was needed. I guess once you leave, that's that.
There seems to be very little concern for the patient or taking a few minutes to speak with the family member calling for information.
The food was always cold and with little appetite, that's not good.
This place is despicable!!! It smells of pooh all the time, the staff is grumpy all the time, they are neglectful of the elderly patients and others and the food stinks! They drug the elderly to keep them quiet around the clock and it is a very cold, disturbing place. Also, the people in charge of this place are a bunch of liars.
Was at this facility from 10/2010 to 2/2011. Was given another patients medication, the wrong dosage of my medications. When my blood pressure is taken with an automatic machine it registers high. On many occassions the CNA would just change the numbers of a high reading instead of taking it manually. I was threatened by a roomate who went through many roomates because he wanted a solo room. When all this was reported the administrator, marketing chief and other managers said and did nothing. But they sure made sure I did not report this to the state. I wish I had. Send your relatives to Coastal if you don't care about them.
The only thing I have a gripe about is not doing the job that was told to me that would be done. My mother was in there, and was to receive home care when she was released. I even have the papers that say it. It has been 2 weeks, and no one has called to set anything up. I called the place of the people that were supposed to come, and they have never received the paperwork from Indigo. I also have a daughter that had her grandmother in-law in the same facility with a broken leg. She was released 2 days before my mother, and she was restricted to be on her leg. No weight bearing on it. She was supposed to have home health also, and until her daughter called and complained to the doctor that no one had been to see her yet, he put in an order for it, and then someone finally showed up. She also was home for 2 weeks before someone came. I have called the Indigo to complain and find out why nothing has been done, and didn't speak to anybody, just left a message for the administrator to call me back. I am very displeased at the person doing this job. Other than that, the staff was very nice and helpful, and friendly. If this is the way they run things out there, I would not recommend it. If anybody would need help when they leave, they won't get it because of incompetent people.
THIS NURSING HOME KILLED MY MOTHER SHE DIED WITH STAGE 4 BEDSORES AND SEPTIC SHOCK TO ALL HER ORGANS. THEY FOUGHT TO KEEP HER IN THE NURSING HOME, SO THAT THE DOCTORS AT THE HOSPITAL COULD TREAT HER. sHE DIED IN HOSPICE ON MORAPHINE FOR PAIN. WE TREAT OUR ANIMALS BETTER THEN INDIGO TREATS THE ELDERLY.
My Uncle has been at Emory Bennett since July of this year. He is well taken care of and has met many new friends. The staff is kind and caring. He enjoys the animals that live at the home and likes the library, chapel and barber shop on site.
The nursing staff does not follow guardian request or dr. orders and takes matters in their own hands as well as being rough with the patient
I give them a five star. For sure. Hard
Working cnas. Great team. Best don in town. Good lpns. Great rns. There always on top of things.
Amazing quality care… my Dad was so well taken care of here…
Medically, my mother in law has made MAJOR improvements since being @ manor on the green. She seems to have certain aides and nurses that she is particularly fond of and she HATED everyone in her last facility so they must be doing something right. They have made some improvements to the facility since she has been there, it is older so they are trying to update I guess. She seems to be happier then before and they keep a close eye on potential issues (like if she is not eating or drinking enough or if she is not doing therapy). I have never seen a bug or dirty conditions and she complains a lot so if she was left dirty for long believe me we would know it. The business office, the medical staff and the treatment team in wonderful. Most of all she loves Ms. Connie. This type of work would be hard and Ms. Connie is a testament to her profession.
My father has been at the Emory L. Bennett Veteran's Nursing Home for about 9 months. The facility is clean and personnel are well mannered and pleasant. Residents have a variety of opportunities to socialize with others throughout the week. I am pleased that there is an outdoor area and there are cats and birds at the facility as well as dogs being led around for therapy.
absoulty the worst nursing home ever i wouldnt let my dog stay there they rude uncaring staff dont do it
I WISH I HAD NEVER LEFT. WOULD GIVE ANYTHING TO BE BACK. MEDICAID IS GIVING ME A HARD TIME. I ESPECIALLY LOVE THE AIDES AND PHARMACY PEOPLE. CONNIE AND JOE WERE THE VERY BEST AROUND. FIVE STARS FOR SURE.
a freindly. very up to date, facility. JOEL BREEDEN RECOMENDS THIS FINE FACILITY AND ITS VERY PROFESSIONAL STAFF. TOP RATE RNS.
This home was good under old ownership. Now both the care and the billing are am mess. They make harsh rules but give bad advice and our mom has been given bad meds, checked for repeated infections, had many problems and getting return calls from Dr.'s is almost impossible. While there are good people there, they are not running it. We were actually advised to ignore bills not paid by her insurance and assured they were covered and as a result now are facing court cases. They ignore power of attorney and health care at times and most of all we have waited over 45 minutes when requesting attention for her while people are standing at desks, in the hall and simply just talking. Wish the old owners were still there. We chose carefully based on review, visits and speaking with the staff that was there and now she is stuck because it is hard to move her to another facility. They are under construction but I wish they knew that the building is not what makes good care. No matter how shiny if someone is at risk of choking and left alone….a great room does not matter.
My second grandmother is a resident at Good Sam. She likes the staff. The care is better than adequate. Meals are good but could use some better planning from a certified specialty chef. I've eaten there and found some foods to be very salty. Otherwise, the facility is nice with a good sound Christian warmth. I have no issues sending my loved ones to Good Sam.