User Submitted Reviews

» Latest Reviews for the 1,215 Nursing Homes in Texas

The average user rating for nursing homes in Texas is 2.6 out of 5 stars based on 2,644 ratings.

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1,368 ratings

  • The Broadmoor at Creekside Park Spring, Texas 77389

    Extremely poorly run, understaffed most of the time. Staff is not trained in procedures to aid patients, most staff must work another shift at a different facility to make a 40 hour week, hence a very tired and overworked staff.

    Don't be fooled by the "activities" listed on the weekly sheet. There are hardly any activities and a less than energetic (lazy) activity director.

    Sad part is that the facility is beautiful and the only place with private rooms and baths in our area. Be prepared to spend a great deal of time caring for your family member yourself.

    Run….don't walk away from this facility.

  • Retama Manor Health and Rehabilitation Center/Rio Rio Grande City, Texas 78582

    Beware. There are some good employees but many of the staff plainly should not be working at this type of facility. I think they only want easy peezy patients that can be kept drugged and asleep. They seem to have ongoing contagion problems and either don't have enough staff to practice good hygiene or they just don't care. You have to practically live there to ensure they take care of your family member and then they will want you to actually attend to your relatives personal needs like toileting and bathing. I don't believe they report everything to CMS such as bed sores, abuse and neglect. They seem to sweep those things under rug. They only want Medicare patients and will do what they can to get rid of those that require additional care that are on Medicaid.

  • Arbrook Plaza Arlington, Texas 76014

    I received a phone call around 1230 last night from the nursing home to inform us that Krista has passed away. I called them back this morning at 7:03am. The lady that answered the phone i do not remember her name but i will be finding out. When i told her who i was she told me i never called her back with the amount Krista drew from Social Security, i asked her if the facility was calling to let me know Krista had passed and if so i had already received 4 phone calls to let me know. Then i gave her the amount and asked how much did i owe for Krista staying there. He put me on hold and calculated the amount of $955.56. I told her i would cut her a check today and be up to pick up Krista's things.

    I waited 5 minutes then realized how insensitive she was being and is only looking at the amount of monies owed. So i called back a lady by the name Paulette answered so i asked is it usual and customary to be so insensitive when someone passes to demand payment. (Krista just passed 9 hours previously.) Paulette stated its business. You know how it is people do not pay their bills.

  • The Medical Resort at Bay Area Pasadena, Texas 77505

    Unorganized no one knows anything nurses does not distribute the medication properly the call light stays on from 30 minutes to an hour before anyone comes into your room when you get there from the hospital they don't have anything ready I wouldn't recommend anyone to take their family member there

  • Accel at Willow Bend Plano, Texas 75093

    Accel at Willow Bend

    Do not choose this facility for your love one. There is absolutely no management in this facility. Because it was normal for patients to wait an hour for someone to take them to the restroom or attend any other need. I quickly determined I could not leave my wife alone we were constantly with her. We had to watch medications because of their consistent errors. The only thing favorable I can say is that the rehab people cared and did a good job. Probably the worst part of the operation is the dining room. The food and service was so bad that patients did not eat the bad food, after meals when I examine plates and so how much they left it was obvious that many of the people went away hungry. They were constantly out of products that the patients needed and wanted. One four-day holiday the kitchen was out of applesauce & yogurt which many patients use to take their pills, nurses on the floor were giving patient pills with jelly packets. The kitchen has published hours of serving but the kitchen pays no attention consistently patients would be in the dining room for breakfast waiting an hour to an hour 1/2 to even get anything to drink. The needs of long-term patients were ignored more than short-term patients. When you walk in the halls bells were constantly ringing making you aware that somebody was in need. I cannot believe that any business can be as poorly managed as this facility.

  • Sandy Lake Rehabilitation and Care Center Coppell, Texas 75019

    OMG! I was very impressed with this place. I didn't know what to expect since I had never had to experience this. I was admitted for rehab services after a knee replacement. My wife and daughter were so worried. were The staff was very caring about me but also supportive and caring of my wife who insisted on being there with me several hours a day! They have a program where head staff were assigned to each patient to check on them several times a week to make sure everything was taken care of. The therapy department was very patient with me since I was so unmotivated at first about getting therapy. I have to have my other knee done and I will definitely go back to Sandy Lake!

  • Remarkable Healthcare of Prestonwood Carrollton, Texas 75010

    If I could give a zero I could. Literally drove my grandmother crazy (delirium--caused by things such as dehydration, UTI, facility transfers, etc) to point she was hallucinating, getting in the hallway and screaming for help. I spent hours a day on phone when I couldn't be there (due to surgery myself) so I trained her to turn light back on after they turned it off. I was timing their response times at 30-45 minutes EVEN WHEN I WAS AT THE FACILITY. If not for fact I would call in main line to get reception or nurses station, or myself hop on crutches up and down hallway looking for someone-- she'd likely still be laying there waiting to be taken to bathroom. AND THE DAY SHE ARRIVED SHE HAD TRANSFER ORDERS TO CHECK HER FOR UTI AS SHE JUST FINISHED A ROUND OF IV ANTIBITOTICS. Wtf. Seriously. I got uber and went late at night Bc I couldn't listen to her wait 45 mins over and over just in a 2 hour time frame (her first facility stopped lasix so the fluid buildup made her go more often once laying down) and had her transferred to the hospital where she was diagnosed with delirium AND an UTI--both of which I told them she had but they never tested or treated for either. HIDIOUS place! And they point fingers at each other including the CEO. There's NO EXCUSE for what they did to my grandmother. They may have permanently broken her and all she needed was some extra PT so she could return home. Instead her blood pressure was over 250!!! You read that right 2 5 0 when I arrived and likely was that high for 4-5 days. She would have DIED from a stroke if I left her there just one more hour. My god. Someone please read these reviews and CLEAN HOUSE. And get REAL staff in there to CARE for the patients there.

  • Mystic Park Nursing & Rehab Center San Antonio, Texas 78254

    I am lucky enough to have my loved one who resides at Mystic Park to be coherent and sane. I honestly fear how the residents are treated there if they're not in there right mind. My loved one has been robbed multiple times. It started small with her lipsticks and nail polishes then it turned into her sunglasses then it increased until they stole her necklace from her own neck when she was sleeping. We have tried filing a police report nothing has come of it. If you choose this center to in trust your friend or family I would highly suggest you do not bring their valuable personal items and visit often.

  • Willowbend Nursing and Rehabilitation Center Mesquite, Texas 75150

    Regarding - Willowbend Nursing and Rehabilitation, Mesquite, TX

    If you are looking for a rehab center from surgery for your loved one, I would reconsider your choice …. have not been pleased with the service and care of my husband after back surgery. I am going to try and keep it as short as possible … just giving some highlights. Don't know what happens during the day while I am at work with his Parkinson's medications but I come every night after work and am popping in all weekend but his medications are constantly being given at wrong times and/or sometimes not at all. When I am there I always check his pill cup prior to him taking them and have had numerous mixups - either not getting all of the meds at the correct time frame or giving the next dosage way to early. Had been taking Tylenol 3 with codeine - but repeatedly asked that it be removed from his chart and only give him 2 regular Tylenol since he does not do well with codeine …. but constantly would come into his room and he would be so spacey and mixed up mindwise for the Tylenol 3 had been given. Due to this it has delayed progress in his rehab and him being given the "two hours" of physical/occupational therapy. Had first 'care' meeting yesterday and I addressed these issues so we will see if things change. I even addressed my issues with Director of Nursing who was not in this meeting … and in the middle of the conversation was asked 'is he on Medicare?' …. what???? why would this question be asked and what difference does it make in the quality of care he should receive. This raises a question in my mind …. that is 'oh well … we are getting 20/21 days 100% paid by Medicare'. Oh my, I hope I am wrong. And last night my husband was assisted by staff in taking bath/shower and when he came out of the bathroom his walker was not there … not in his room. No one could tell me why - what happened - no reason. Well needless to say he did get a walker put back in his room before I left for the night. I am not saying that the staff/nurses are not nice and facility is ok … they for the most part are and the facility is nice, but the quality of care dealing with my husband's Parkinson's meds and the rehabilitation process has been daunting. I believe the CNA/resident ratio is so that even the hardest working aide cannot meet the workload at times.

    Thursday, 12/15/2016

    This is continuation of my review on 12/14/2016 …. this morning when supposedly the request for Tylenol 3 with codeine was to be removed from my husband's chart …. my husband said that he asked for regular Tylenol since he was hurting some. Nurse brought in the pill cup - my husband asked is that Tylenol 3 and they said yes. When he said no, the nurse responded 'oh that's right you can't take it' and he asked for regular Tylenol again. So Tuesday at 'care' meeting, I was told that they don't give Tylenol 3 - that it had been removed from his chart and that it was not happening - undoubtedly is an untruth. Also Wednesday - day after 'care' meeting - the social worker came to my husband's room to ask him some questions without my knowledge. He has been in this facility for close to two weeks, and this is the first time social worker is just now coming to see him? Don't know if this a common practice, but I do find it strange that it was a day after the 'care' meeting of which I voiced my above concerns.

    Well, on Thursday, 12/15/2016, my husband was moved to another room - to a 'private' room which was a good thing. And the Nursing Director and a gentleman helped to solidify my position and concerns about the mystery of the Tylenol 3 with codeine. While helping my husband settle in his new room, the two show up at the nurse's station. Asked to speak with me … there were some words exchanged I will not lie - pretty heated from me - for it was indicated that I - after the 'care' meeting - had wanted to move up one of my husband's Parkinson's meds. I stated that I did not indicate that and to not mess with the schedule that was now correct. I indicated that the only thing we agreed to do was adjust the time of giving his meds as close as possible to his normal schedule. I proceeded to inform Director that a nurse again that morning brought in the Tylenol 3 with codeine for my husband instead of regular Tylenol. It was indicated that it could not have happened for the Tylenol was removed from his chart. Well I said it did happen and that my husband did not lie. Director proceeded to ask charge nurse to open up the med cart and pull my husband's med bin. In it was an Rx bottle of Tylenol 3 with my husband's name and the pharmacy name was not our pharmacy. I indicated that my husband had been given Tylenol 3 in the hospital but that they stopped it once they knew that codeine and one of his Parkinson's meds don't mix. And that this bottle was probably sent along with my husband's own original RX Parkinson's med bottles in the transfer from hospital to this facility. So when a nurse who was not on the regular daily rotation probably saw this bottle in his bin and would give to my husband when he asked for Tylenol. Boom - mystery solved. Director then wrote note I guess to stop giving and then rubberbanded the note around the Tylenol 3 bottle. I said then it is done? Done was response I got. You know if due diligent had been done right in the beginning when I addressed my concerns and frustrations the day of the 'care' meeting about this we all would have been in a 'happier' place. But it undoubtedly was not done. I am hoping that we will be discharged soon.

  • Accel at Willow Bend Plano, Texas 75093

    My mother recently stayed at the Accel Rehabilitation Hospital in Plano a few weeks and this facility was fantastic in all categories. Then she was transferred to Accel at Willow Bend for final rehab prior to going home. Accel at Willow Bend was a very bad experience for her and her family as described below.

    I tried calling my mother at Willow Bend’s 24/7 phone number 214-501-4672 nine (9) times the first two days she was there and no response after 12 rings for each call. I had to call on her cell phone to speak to her. I contacted Accel Rehabilitation Hospital about this and I was informed they also had a hard time getting someone to answer the phone there.

    After a few days at Willow Bend my mother complained about her leg hurting and maybe having an infection as the wound around her recent leg surgery was very red. The nurse who visited her room told her the leg was fine and looked normal to her. The next day the pain increased and she requested to see the staff doctor who determined it was an infection and started antibiotic IV therapy immediately.

    My mother was also using a feeding tube for food consumption. She had complained several times about pain where the feeding tube was attached to her stomach. The staff thought just feeding her slower would remedy the problem. A couple of days later my sister visited her and requested help for our mother’s severe stomach pain and the staff said the pain was not an issue. My sister called 911 and my mother was transported to an ER who immediately did surgery and replaced the feeding tube to correct the issue and stop the pain. After surgery she was transferred to the Presbyterian Hospital where she stayed until she could be transferred to another rehabilitation facility for full recovery.

    I would suggest anyone considering to use Accel at Willow Bend to reconsider your options.

  • The Villa at Mountain View Dallas, Texas 75211

    Poor, disappointing place to take your loved one. The two hour checks don't happen. And when they do, they do the bare minimum. More than once was our loved one left with BM after a supposed cleaning. They never bathed our loved one during our stay, family was the one who started to give bed baths because of the fact. No one gets held accountable for their actions, complaining to the DON and administrator doesn't go anywhere, they will find a way to excuse the staffs behavior and will even blame family for being their and taking notice. Our loved one was shown negligence that put them in the hospital. Please be warned, do your research, make your own mind up by staying even one day to see how it goes. Weekends are especially unfortunate, understaffed and call bells constantly going on. Do not recommend.

  • The Rio at Mission Trails San Antonio, Texas 78223

    In order for me to write I had to click on a star they deserve NO STARS. I would NOT recommend this facility to no family. They let your love ones die a slow painful death. They neglect them when no ones looking. You report to state they show up. Facility is good and ready for presentation because everything they do wrong they sweep it under the rug when their not looking. So state doesn't not see the truth. They are good and hiding what they really do. THEY RETALIATE AGAINST YOUR ONE ONES. Pay attention here. They are good for nothing. They don't care about your love ones. They let them die. They are not professional nurses and wound care nurses. They enjoy seeing your love ones suffer!

  • Kemp Care Center Kemp, Texas 75143

    I had to give a rating of one because a zero rating, which is what I wanted to give, was unavailable. Although there are a few good members of the nursing staff, I know some personally, there is an overall absence of communication between departments. My family member's physician orders went unfollowed for several days. Medication belonging to other patients were nearly dispensed to my family member. Fortunately, my family member knew not to take this medication. Medication brought from home was lost and never found. Meals were delivered cold two hours after there normal time. The social worker, Candy, was very blunt and rude not only to me but also to my family member. Perhaps she is overworked as she complained about that to me during one of our encounters. I found that complaining to a resident family member rather inappropriate and unprofessional. While the administrator, Clark, has a likeable personality, I found him to not be as concerned with correcting a problem unless threatened with a call to the Department of Aging & Disability. Once I was in the process of calling them, did he rectify the situation that had been ongoing for 9 days. Calls on my part to the facility did nothing and only during my second physical visit did this happen. This facility reminds me of a beautiful apple on the outside but rotten to the core on the inside. Overall, I wouldn't put my worse enemy into this facility.

  • Life Care Center of Haltom Haltom City, Texas 76117

    My father chose this facility for rehab because my family was going to be out of town the day he was released from the hospital and for a further 2 days. He picked this location for convenience. The BIGGEST mistake of his life. Literally. The lack of compassion from the nursing staff, the lack of making sure he was properly fed and had something to drink was unbearable. The only thing that was good coming out of the place was the PT(physical therapy). Every time I came to check on him after work, he said they come around sometimes, but not enough. They refused to wash his clothes because he was only a rehab patient. He was in there about a month and a half. The DAY before he was supposed to be released to come home, he had suffered a massive heart attack. He called me telling me he wasn't going to be coming home, he wasn't feeling good, and that they can't do anything about it until Sunday(it was Wednesday), when the doctor would be able to come by and decide yay or nay on his release. Needless to say he was rushed to the ER by ambulance because my father's girlfriend was there that day, and she demanded it. When he was admitted, he was so dehydrated that all his organs were shut down, and had suffered one, possibly TWO heart attacks that week. When I went to gather his belongings from his room, I knew he wasn't coming back, the receptionist said "No need to worry, my dear, I'm sure he'll be checked out, and sent right back to us", like that's a common situation or something there. That boiled my blood. I got into his room, there was evidence of something amiss. Blood stained napkins and pills allover the floor. Like someone didn't care to see him take them, or bother noticing that something was very wrong. He died one week to the day he was hospitalized. Please people don't send your loved ones to such a thoughtless facility. It might just cost them there life.

  • Park Manor of Tomball Tomball, Texas 77375

    Daytime Nurses and Aides do a good job. Nights and weekends suffer from constant staff turnover. The rude administrative staff will enter a room and go through patient's personal belongings whenever patients are away at meals or therapy. Nanny cams are prohibited for"privacy" reasons resulting in widespread thievery. Do not be surprised to see more shocking details on upcoming local investigative newscasts. There are far better options than Park Manor.

  • Legend Oaks Healthcare and Rehabilitation - Ennis Ennis, Texas 75119

    My husband Billy Gaston was sent to Legends on 1-18-16 from the Select Specialty Hospital (Charlton Methodist) for rehab after suffering a massive stroke on 11-2-2015. The PT's were wonderful, however the nurses were incompetent, negligent and uncaring. While there he got C-Diff and was transferred to a Select Specialty Hospital in Garland. Upon their release Legends informed me that they would not take him back so I had to go there and collect his personal belongings. It was like pulling teeth to eventually get his clothes, however his pictures/personal belongings were never found and they were totally unconcerned, uncaring and unprofessional about the loss of my husbands items. Their motto is a JOKE!!! Instead I recommend Ennis Care to anyone reading this. I wish I had known from the first.

  • West Side Campus of Care Fort Worth, Texas 76108

    My mother was at this facility for less then 2weeks. We had to move her out due to the social worker Leslie. Leslie was greatly concerned that my 81year old, stage 7 Alzheimer's mother, " just couldn't be reasoned with ". what - her exact words!!Many great staff members at this facility that seem to care, but if Leslie is part of the staff, I would say avoid at all costs.

  • Senior Care of San Angelo San Angelo, Texas 76904

    There is a major difference between the quality of care given to short-term residents who are temporarily at Senior Care for rehabilitative care. My mother started out in short-term care but was later moved to a long-term resident hall. She lived at Senior Care for 7+ months before she died.

    My mother had to spend a few days at Angelo Community hospital; when she returned to Senior Care, she was still weak. That evening, an impatient nurse's aide hurt my mother's arm in an effort to get her to stand from the toilet. The next morning when my mother explained that an aide had hurt her, I immediately filed a complaint. (This happened on a weekend.) The next Monday, my niece and I were called in to a conference room to meet with the administrator and his head nurse.

    Administrator's first comments were to chastise us for lodging an official complaint. He went on to explain how much investigation and paperwork was involved. Our complaint was going to cause him a lot of extra work! A few days later, he denied what he had said.

    I'll will offer another observation while my mother was a resident there. She had a roommate, a 95 year old lady that was limited to her bed or a wheelchair. Aides moved her from bed in the morning to sit slumped over in her wheelchair until after dinner time. There were several occasions that I could smell that this lady was sitting in her own defecation. I remember pointing this out to one of the aides. She said that she couldn't smell anything.

    Think long and hard before leaving your loved one to live at Senior Care of San Angelo.