Regarding - Willowbend Nursing and Rehabilitation, Mesquite, TX
If you are looking for a rehab center from surgery for your loved one, I would reconsider your choice …. have not been pleased with the service and care of my husband after back surgery. I am going to try and keep it as short as possible … just giving some highlights. Don't know what happens during the day while I am at work with his Parkinson's medications but I come every night after work and am popping in all weekend but his medications are constantly being given at wrong times and/or sometimes not at all. When I am there I always check his pill cup prior to him taking them and have had numerous mixups - either not getting all of the meds at the correct time frame or giving the next dosage way to early. Had been taking Tylenol 3 with codeine - but repeatedly asked that it be removed from his chart and only give him 2 regular Tylenol since he does not do well with codeine …. but constantly would come into his room and he would be so spacey and mixed up mindwise for the Tylenol 3 had been given. Due to this it has delayed progress in his rehab and him being given the "two hours" of physical/occupational therapy. Had first 'care' meeting yesterday and I addressed these issues so we will see if things change. I even addressed my issues with Director of Nursing who was not in this meeting … and in the middle of the conversation was asked 'is he on Medicare?' …. what???? why would this question be asked and what difference does it make in the quality of care he should receive. This raises a question in my mind …. that is 'oh well … we are getting 20/21 days 100% paid by Medicare'. Oh my, I hope I am wrong. And last night my husband was assisted by staff in taking bath/shower and when he came out of the bathroom his walker was not there … not in his room. No one could tell me why - what happened - no reason. Well needless to say he did get a walker put back in his room before I left for the night. I am not saying that the staff/nurses are not nice and facility is ok … they for the most part are and the facility is nice, but the quality of care dealing with my husband's Parkinson's meds and the rehabilitation process has been daunting. I believe the CNA/resident ratio is so that even the hardest working aide cannot meet the workload at times.
This is continuation of my review on 12/14/2016 …. this morning when supposedly the request for Tylenol 3 with codeine was to be removed from my husband's chart …. my husband said that he asked for regular Tylenol since he was hurting some. Nurse brought in the pill cup - my husband asked is that Tylenol 3 and they said yes. When he said no, the nurse responded 'oh that's right you can't take it' and he asked for regular Tylenol again. So Tuesday at 'care' meeting, I was told that they don't give Tylenol 3 - that it had been removed from his chart and that it was not happening - undoubtedly is an untruth. Also Wednesday - day after 'care' meeting - the social worker came to my husband's room to ask him some questions without my knowledge. He has been in this facility for close to two weeks, and this is the first time social worker is just now coming to see him? Don't know if this a common practice, but I do find it strange that it was a day after the 'care' meeting of which I voiced my above concerns.
Well, on Thursday, 12/15/2016, my husband was moved to another room - to a 'private' room which was a good thing. And the Nursing Director and a gentleman helped to solidify my position and concerns about the mystery of the Tylenol 3 with codeine. While helping my husband settle in his new room, the two show up at the nurse's station. Asked to speak with me … there were some words exchanged I will not lie - pretty heated from me - for it was indicated that I - after the 'care' meeting - had wanted to move up one of my husband's Parkinson's meds. I stated that I did not indicate that and to not mess with the schedule that was now correct. I indicated that the only thing we agreed to do was adjust the time of giving his meds as close as possible to his normal schedule. I proceeded to inform Director that a nurse again that morning brought in the Tylenol 3 with codeine for my husband instead of regular Tylenol. It was indicated that it could not have happened for the Tylenol was removed from his chart. Well I said it did happen and that my husband did not lie. Director proceeded to ask charge nurse to open up the med cart and pull my husband's med bin. In it was an Rx bottle of Tylenol 3 with my husband's name and the pharmacy name was not our pharmacy. I indicated that my husband had been given Tylenol 3 in the hospital but that they stopped it once they knew that codeine and one of his Parkinson's meds don't mix. And that this bottle was probably sent along with my husband's own original RX Parkinson's med bottles in the transfer from hospital to this facility. So when a nurse who was not on the regular daily rotation probably saw this bottle in his bin and would give to my husband when he asked for Tylenol. Boom - mystery solved. Director then wrote note I guess to stop giving and then rubberbanded the note around the Tylenol 3 bottle. I said then it is done? Done was response I got. You know if due diligent had been done right in the beginning when I addressed my concerns and frustrations the day of the 'care' meeting about this we all would have been in a 'happier' place. But it undoubtedly was not done. I am hoping that we will be discharged soon.