There are NO words! Just dont leave your loved ones here long term!
The average user rating for nursing homes in Texas is 2.6 out of 5 stars based on 2,655 ratings.
|5 Star||747 ratings|
|4 Star||193 ratings|
|3 Star||127 ratings|
|2 Star||216 ratings|
|1 Star||1,372 ratings|
There are NO words! Just dont leave your loved ones here long term!
I would like to thank the employees of BrightPointe at Rivershire. My mother is a patient there and has received excellent care. My father was evacuated during Hurricane Harvey, I was distraught trying to figure out how I would be able to take care of him in my home, he's 93. We went to visit my mother while we could…
The administration told me they would be happy to have him stay there!! Words are not enough to say THANK YOU!! They didn't have to offer, but they did!
Reliable nursing and doctors, rehab sees their patients every day 7 days in the week so my father was able to be discharged earlier
My grandfather stayed here for a month after a hospital stay for bronchitas and UTI. I was there everyday checking on him and making requests. Everyone was very nice and followed thru. The CNA Rebecca was wonderful. The Rehab department was amazing. Sometimes the phone would get unplugged and I would have to go up to plug it back in. They have made new recent hires in the CEO and a social director. They seem to know some faults and are working on them, they would communicate with me any concerns and suggestions. My grandfather is the strongest and best he has been in a year. He would rather be home but if need rehab again we have a place to go.
My husband stayed here for a week for respite care. He went there was a week worth of clean clothes and no bed sores. Came back with nearly a week worth of clean clothes, open bed sores, and noticeably thinner. He can't speak and is bedridden. This is not the place to go if your love one cannot speak and is totally dependent on care. He stayed here a year ago and had a much better experience. The administrative director has changed and there has been some other turnover in personnel since then.
My father has been at Woodland Springs for the last 5 years. I can truly say that the staff there are wonderful people who care a lot about their residents. The nursing staff keep my family informed of all changes. The CNAs truly deliver great care to my father. I would recommend this nursing home and skilled facility to everyone.
Trashy unsanitary rooms, uncaring staff. Everything in this place is not good. People should not be left in care of the staff, Smells like urine, one woman was literally screaming "nurse!!!.. nurse!!!" and no one showed up. Took my mother home after one day and a half . VERY DISSATISFIED . I'm not even sure HOW they are still open and helping our seniors. This place should be shut down. Smells horribly., elevators feel like you need to hold on to dear life.. staff didnt even help mother take a bath. IF I COULD GIVE IT ZERO STARS I WOULD> if you care about your loved ones please do not take them here to this facility
Our experience with Heights of Tomball are so much like a previous review.
The waiting in soiled diapers or holding yourself and waiting 1-3 hours to get cleaned up.
New meds showing up without any notice to family.
No answering the call button during meals, 3 times a day.
In our case, there was a couple emails however not from the "business staff".
I do not agree that ALL the nurses and cna's really care. In our case, it was all about, "the duties they didn't mind doing" versus the ones not wanting to do.
Beware, if your loved needs a lot of help.
I would rate this rehab as less than one. From the minute they met our transport at the door with a dilapidated wheelchair things just went down hill. We came to this rehab because my mom had two pelvic fractures. She is a type one diabetic with other autoimmune disorders. The wheel chair offered no support for her legs (one foot rest was missing) or pelvic support. She cried in pain all the way to her room. Once in the room there was no trapeze on her bed or bed rails, yet they had been told she was going to the rehab from the hospital 3 days earlier. They were not prepared and blamed it on lack of communication. They offered her a hot dog or pancake for her supper knowing she is a type one diabetic. We were told those were the only choices. I had to go to Walmart and get her evening meal. When we finally got a bedside chair it was rusted beyond belief. That chair was replaced with one without a bucket. It took 2 more hours for a bucket to arrive. We were told that the bed situation would be corrected within a few hours. After 18 hours the bed situation had not been corrected. During the whole stay her blood sugar was not taken by the staff, which is no big deal since I was taking it for her. They never asked what her blood sugar was in order to chart it. We were not put in a rehab room. They put her in the general population area instead of the rehab area. At midnight the yelling from nursing home patients was so loud that there was no possibility of sleep. The next day my sister and I decided they were not prepared to properly take care of our mother and we took her home less than 24 hours after arriving.
DO NOT ADMIT YOUR FAMILY MEMBERS OR LOVED ONES TO:
BROADMOORE MEDICAL LODGE
My 85 yr.old husband was admitted there after hip surgery for therapy on march 27,2017. Beautiful buildings and equipment BUT NO HELP for the patients. At 11:00 pm on march 30,2017 I was ready to call 911 and police to get my husband out of that horrible,dirty,unsafe place. Even the few working there were very stressed and tired. There is no communication between shift changes and administrative staff with too much ATTITUDE!! The morning of march 31,2017 I arrived at 8:30 am to find everyone in a meeting. After 3 hrs the director of nursing Julie Hilton finally arrived in my husbands room, the adistrator and social worker were outside my husbands room listening, SHAME on them. Had I known, I would have further addressed the issue of the filthy room-having found him several times lying in urine and feces for several hours. I got him out of that place and rushed him to Presbyterian hospital in Dallas-the medical board of Texas should do a review of this business-their employees were telling me to get my husband out of their care-my mistake was choosing broadmoor for my husbands rehab. His progress of Broadmoor. Do not send anyone there-Respectfully
The care at this facility is horrible. I had a loved one here and over a week they forgot to provide her with breakfast, lunch and dinner three times, they are terrible about answering the call buttons and they don't follow the doctor's orders when giving medication. I would not recommend this place to my worst enemy.
This place was great for us. It was close enough for all of us to visit,everyone was nice and took great care of my sister. I would recommend this facility to anyone in need of care
Extremely poorly run, understaffed most of the time. Staff is not trained in procedures to aid patients, most staff must work another shift at a different facility to make a 40 hour week, hence a very tired and overworked staff.
Don't be fooled by the "activities" listed on the weekly sheet. There are hardly any activities and a less than energetic (lazy) activity director.
Sad part is that the facility is beautiful and the only place with private rooms and baths in our area. Be prepared to spend a great deal of time caring for your family member yourself.
Run….don't walk away from this facility.
Beware. There are some good employees but many of the staff plainly should not be working at this type of facility. I think they only want easy peezy patients that can be kept drugged and asleep. They seem to have ongoing contagion problems and either don't have enough staff to practice good hygiene or they just don't care. You have to practically live there to ensure they take care of your family member and then they will want you to actually attend to your relatives personal needs like toileting and bathing. I don't believe they report everything to CMS such as bed sores, abuse and neglect. They seem to sweep those things under rug. They only want Medicare patients and will do what they can to get rid of those that require additional care that are on Medicaid.
This facility has done a fantastic job at taking care of my father. I appreciate the kindness of staff and Administration. Thank you for helping my family through this all. We Appreciate you.
Powerback is a very nice place but it is very short staffed. The food is nothing to brag about. One nurse for each floor at night. Long waits to and from the bathroom. I would never recommend this place.
Worst experience ever. the staff is lazy and rude. no accountability my mother left this facility with multiple bed sores. do not take your loved ones here
I received a phone call around 1230 last night from the nursing home to inform us that Krista has passed away. I called them back this morning at 7:03am. The lady that answered the phone i do not remember her name but i will be finding out. When i told her who i was she told me i never called her back with the amount Krista drew from Social Security, i asked her if the facility was calling to let me know Krista had passed and if so i had already received 4 phone calls to let me know. Then i gave her the amount and asked how much did i owe for Krista staying there. He put me on hold and calculated the amount of $955.56. I told her i would cut her a check today and be up to pick up Krista's things.
I waited 5 minutes then realized how insensitive she was being and is only looking at the amount of monies owed. So i called back a lady by the name Paulette answered so i asked is it usual and customary to be so insensitive when someone passes to demand payment. (Krista just passed 9 hours previously.) Paulette stated its business. You know how it is people do not pay their bills.
Unorganized no one knows anything nurses does not distribute the medication properly the call light stays on from 30 minutes to an hour before anyone comes into your room when you get there from the hospital they don't have anything ready I wouldn't recommend anyone to take their family member there
Accel at Willow Bend
Do not choose this facility for your love one. There is absolutely no management in this facility. Because it was normal for patients to wait an hour for someone to take them to the restroom or attend any other need. I quickly determined I could not leave my wife alone we were constantly with her. We had to watch medications because of their consistent errors. The only thing favorable I can say is that the rehab people cared and did a good job. Probably the worst part of the operation is the dining room. The food and service was so bad that patients did not eat the bad food, after meals when I examine plates and so how much they left it was obvious that many of the people went away hungry. They were constantly out of products that the patients needed and wanted. One four-day holiday the kitchen was out of applesauce & yogurt which many patients use to take their pills, nurses on the floor were giving patient pills with jelly packets. The kitchen has published hours of serving but the kitchen pays no attention consistently patients would be in the dining room for breakfast waiting an hour to an hour 1/2 to even get anything to drink. The needs of long-term patients were ignored more than short-term patients. When you walk in the halls bells were constantly ringing making you aware that somebody was in need. I cannot believe that any business can be as poorly managed as this facility.
OMG! I was very impressed with this place. I didn't know what to expect since I had never had to experience this. I was admitted for rehab services after a knee replacement. My wife and daughter were so worried. were The staff was very caring about me but also supportive and caring of my wife who insisted on being there with me several hours a day! They have a program where head staff were assigned to each patient to check on them several times a week to make sure everything was taken care of. The therapy department was very patient with me since I was so unmotivated at first about getting therapy. I have to have my other knee done and I will definitely go back to Sandy Lake!
If I could give a zero I could. Literally drove my grandmother crazy (delirium--caused by things such as dehydration, UTI, facility transfers, etc) to point she was hallucinating, getting in the hallway and screaming for help. I spent hours a day on phone when I couldn't be there (due to surgery myself) so I trained her to turn light back on after they turned it off. I was timing their response times at 30-45 minutes EVEN WHEN I WAS AT THE FACILITY. If not for fact I would call in main line to get reception or nurses station, or myself hop on crutches up and down hallway looking for someone-- she'd likely still be laying there waiting to be taken to bathroom. AND THE DAY SHE ARRIVED SHE HAD TRANSFER ORDERS TO CHECK HER FOR UTI AS SHE JUST FINISHED A ROUND OF IV ANTIBITOTICS. Wtf. Seriously. I got uber and went late at night Bc I couldn't listen to her wait 45 mins over and over just in a 2 hour time frame (her first facility stopped lasix so the fluid buildup made her go more often once laying down) and had her transferred to the hospital where she was diagnosed with delirium AND an UTI--both of which I told them she had but they never tested or treated for either. HIDIOUS place! And they point fingers at each other including the CEO. There's NO EXCUSE for what they did to my grandmother. They may have permanently broken her and all she needed was some extra PT so she could return home. Instead her blood pressure was over 250!!! You read that right 2 5 0 when I arrived and likely was that high for 4-5 days. She would have DIED from a stroke if I left her there just one more hour. My god. Someone please read these reviews and CLEAN HOUSE. And get REAL staff in there to CARE for the patients there.
I have had a wonderful experience with my rehab at The Belmont. Staff wore smiles and worked their hardest to help. They helped me even with all of my questions and worries. Thanks for the wonderful experience.
I am lucky enough to have my loved one who resides at Mystic Park to be coherent and sane. I honestly fear how the residents are treated there if they're not in there right mind. My loved one has been robbed multiple times. It started small with her lipsticks and nail polishes then it turned into her sunglasses then it increased until they stole her necklace from her own neck when she was sleeping. We have tried filing a police report nothing has come of it. If you choose this center to in trust your friend or family I would highly suggest you do not bring their valuable personal items and visit often.
Regarding - Willowbend Nursing and Rehabilitation, Mesquite, TX
If you are looking for a rehab center from surgery for your loved one, I would reconsider your choice …. have not been pleased with the service and care of my husband after back surgery. I am going to try and keep it as short as possible … just giving some highlights. Don't know what happens during the day while I am at work with his Parkinson's medications but I come every night after work and am popping in all weekend but his medications are constantly being given at wrong times and/or sometimes not at all. When I am there I always check his pill cup prior to him taking them and have had numerous mixups - either not getting all of the meds at the correct time frame or giving the next dosage way to early. Had been taking Tylenol 3 with codeine - but repeatedly asked that it be removed from his chart and only give him 2 regular Tylenol since he does not do well with codeine …. but constantly would come into his room and he would be so spacey and mixed up mindwise for the Tylenol 3 had been given. Due to this it has delayed progress in his rehab and him being given the "two hours" of physical/occupational therapy. Had first 'care' meeting yesterday and I addressed these issues so we will see if things change. I even addressed my issues with Director of Nursing who was not in this meeting … and in the middle of the conversation was asked 'is he on Medicare?' …. what???? why would this question be asked and what difference does it make in the quality of care he should receive. This raises a question in my mind …. that is 'oh well … we are getting 20/21 days 100% paid by Medicare'. Oh my, I hope I am wrong. And last night my husband was assisted by staff in taking bath/shower and when he came out of the bathroom his walker was not there … not in his room. No one could tell me why - what happened - no reason. Well needless to say he did get a walker put back in his room before I left for the night. I am not saying that the staff/nurses are not nice and facility is ok … they for the most part are and the facility is nice, but the quality of care dealing with my husband's Parkinson's meds and the rehabilitation process has been daunting. I believe the CNA/resident ratio is so that even the hardest working aide cannot meet the workload at times.
This is continuation of my review on 12/14/2016 …. this morning when supposedly the request for Tylenol 3 with codeine was to be removed from my husband's chart …. my husband said that he asked for regular Tylenol since he was hurting some. Nurse brought in the pill cup - my husband asked is that Tylenol 3 and they said yes. When he said no, the nurse responded 'oh that's right you can't take it' and he asked for regular Tylenol again. So Tuesday at 'care' meeting, I was told that they don't give Tylenol 3 - that it had been removed from his chart and that it was not happening - undoubtedly is an untruth. Also Wednesday - day after 'care' meeting - the social worker came to my husband's room to ask him some questions without my knowledge. He has been in this facility for close to two weeks, and this is the first time social worker is just now coming to see him? Don't know if this a common practice, but I do find it strange that it was a day after the 'care' meeting of which I voiced my above concerns.
Well, on Thursday, 12/15/2016, my husband was moved to another room - to a 'private' room which was a good thing. And the Nursing Director and a gentleman helped to solidify my position and concerns about the mystery of the Tylenol 3 with codeine. While helping my husband settle in his new room, the two show up at the nurse's station. Asked to speak with me … there were some words exchanged I will not lie - pretty heated from me - for it was indicated that I - after the 'care' meeting - had wanted to move up one of my husband's Parkinson's meds. I stated that I did not indicate that and to not mess with the schedule that was now correct. I indicated that the only thing we agreed to do was adjust the time of giving his meds as close as possible to his normal schedule. I proceeded to inform Director that a nurse again that morning brought in the Tylenol 3 with codeine for my husband instead of regular Tylenol. It was indicated that it could not have happened for the Tylenol was removed from his chart. Well I said it did happen and that my husband did not lie. Director proceeded to ask charge nurse to open up the med cart and pull my husband's med bin. In it was an Rx bottle of Tylenol 3 with my husband's name and the pharmacy name was not our pharmacy. I indicated that my husband had been given Tylenol 3 in the hospital but that they stopped it once they knew that codeine and one of his Parkinson's meds don't mix. And that this bottle was probably sent along with my husband's own original RX Parkinson's med bottles in the transfer from hospital to this facility. So when a nurse who was not on the regular daily rotation probably saw this bottle in his bin and would give to my husband when he asked for Tylenol. Boom - mystery solved. Director then wrote note I guess to stop giving and then rubberbanded the note around the Tylenol 3 bottle. I said then it is done? Done was response I got. You know if due diligent had been done right in the beginning when I addressed my concerns and frustrations the day of the 'care' meeting about this we all would have been in a 'happier' place. But it undoubtedly was not done. I am hoping that we will be discharged soon.