1 Star User Review
My mother came here for rehab after an extended hospital stay. Due to some lingering medical issues, she was not able to participate in rehab, but this did not prevent the Pavilion from keeping her for her total number of days paid for by insurance. Then they gave me 1 1/2 days notice they were discharging her--on the weekend. On discharge, home health was not set up for 5 days, and the equipment I needed to take my non-ambulatory mother home was not arranged, either. Despite several calls the equipment NEVER arrived. She was also discharged in a totally altered mental state (after being that way for quite a while), and I was told that might be her "new normal," though when I took her back to the ER, they had her back to lucidity within 1 1/2 days. Doctors told me on two occasions they would test to see whether an infection that she had arrived with had cleared up but never did; finally just before discharge they took the sample in my presence, but **surprise!** no results, and no record of it in the computer or lab book. On several occasions I had to update the nurses and/or doctors about changes in medications or her status that didn't get passed on from one to another. The lack of adequate communication in this place could be dangerous.