User Reviews » Heritage Oaks

Worst place unfriendly staff very dirty always smells people stay in their filth all day without being clean or taken care of there is an epidemic break in there I will not recommend people steal their belongings … Full Review

We witnessed staff (even worse on the weekends) just using personal cell phones at the work desks while call lights were on (patients calling for help) and even a female patient in the hallway with no shirt yelling for help while the staff… Full Review

We just started looking for a place for my Mom. We found the people at Heritage Oaks to be very friendly and knowledgeable. We spoke to a number of current residents and heard over and over how loving and kind the staff is. I wish the… Full Review

Just read the information about Heritage Oaks in Arlington and the abuse caught on video, and judge for yourself! Full Review

Honestly the worst place of its kind, I have ever seen. Full Review

I wish I had known how to use this review before I placed my loved one in Heritage Oaks. There is constant turnover of management staff which disrupts continuity of care. The lines of accountability are impossible to follow. No one is responsible… Full Review

Look at the arrest information about a worker (on video....abuse inside this nursing home) and look at the medicare ratings and judge for yourself! … Full Review

Absolutly a terrible experience. We found the management to be utterly deceptive and they only appeared to care about themselves. Full Review

The worst nursing home I have ever seen. Full Review

Just look at the facts about this facility. Judge for yourself. Full Review

An experience that was worse than I could have ever imagined. We tried to move our loved one as fast as possible due to being ignored so often. We could not get help whatsoever from the management. Then, we learned the police arrived and at… Full Review

Do not think of this place. Look at Fox4 DFW website. See video of 83 year old woman being lifted by her hair & pinched. Aug 2012. This starts at the top. Unless they fire everyone and start over,do not think about this one.… Full Review

From what I saw on fox 4 news tonight ... I would not put anyone in the care of that home!!! Staff very abusive towards the patients!!!!! How can people treat others like that especially the elderly.. They should be ashamed of themselves!!… Full Review

i like heritade oaks. staff friendly. clean and neat. residents are always clean and well cared for. Full Review

One of the worst experiences we had in health care. Much of the staff could not even be found when you needed help and many of the nurses act very uncaring toward the patients.… Full Review

Have spent two months in another nursing home, and three months in Heritage Oaks. Heritage Oaks is much better than the other. The doctor shows up when he is supposed to, the nursing staff communicates well with the doctors. The nurses and… Full Review

I really didn't like the services that was provided at Heritage Oaks.The nursing staff was very horrible my mom was always in bed they never took the time to get her up.She kept bed sores items was always coming up missing out of her room.The… Full Review