I chose this facility for my loved one based upon its CMS ratings ( medicare.gov site) and the fact that it was so clean and quiet inside.
It is woefully understaffed. Your loved one can be in complete misery or need help and there is no one there for her. When I visit ( I live out of state) , I have found my mother in wet and soiled diapers. Alerting the staff, she still had to wait one hour to be attended to. There was a man in another room laying horizontally and half off the bed, calling for help, and I tried to intervene for him but no staff was found.
Do not expect your phone calls to be returned. Sometimes the phone is not even answered at all, especially in evenings or weekends. I will be contacting the ombudsman.