There are NO words! Just dont leave your loved ones here long term!
|5 Star||105 ratings|
|4 Star||32 ratings|
|3 Star||20 ratings|
|2 Star||37 ratings|
|1 Star||281 ratings|
There are NO words! Just dont leave your loved ones here long term!
My husband stayed here for a week for respite care. He went there was a week worth of clean clothes and no bed sores. Came back with nearly a week worth of clean clothes, open bed sores, and noticeably thinner. He can't speak and is bedridden. This is not the place to go if your love one cannot speak and is totally dependent on care. He stayed here a year ago and had a much better experience. The administrative director has changed and there has been some other turnover in personnel since then.
Trashy unsanitary rooms, uncaring staff. Everything in this place is not good. People should not be left in care of the staff, Smells like urine, one woman was literally screaming "nurse!!!.. nurse!!!" and no one showed up. Took my mother home after one day and a half . VERY DISSATISFIED . I'm not even sure HOW they are still open and helping our seniors. This place should be shut down. Smells horribly., elevators feel like you need to hold on to dear life.. staff didnt even help mother take a bath. IF I COULD GIVE IT ZERO STARS I WOULD> if you care about your loved ones please do not take them here to this facility
Our experience with Heights of Tomball are so much like a previous review.
The waiting in soiled diapers or holding yourself and waiting 1-3 hours to get cleaned up.
New meds showing up without any notice to family.
No answering the call button during meals, 3 times a day.
In our case, there was a couple emails however not from the "business staff".
I do not agree that ALL the nurses and cna's really care. In our case, it was all about, "the duties they didn't mind doing" versus the ones not wanting to do.
Beware, if your loved needs a lot of help.
Extremely poorly run, understaffed most of the time. Staff is not trained in procedures to aid patients, most staff must work another shift at a different facility to make a 40 hour week, hence a very tired and overworked staff.
Don't be fooled by the "activities" listed on the weekly sheet. There are hardly any activities and a less than energetic (lazy) activity director.
Sad part is that the facility is beautiful and the only place with private rooms and baths in our area. Be prepared to spend a great deal of time caring for your family member yourself.
Run….don't walk away from this facility.
Unorganized no one knows anything nurses does not distribute the medication properly the call light stays on from 30 minutes to an hour before anyone comes into your room when you get there from the hospital they don't have anything ready I wouldn't recommend anyone to take their family member there
Daytime Nurses and Aides do a good job. Nights and weekends suffer from constant staff turnover. The rude administrative staff will enter a room and go through patient's personal belongings whenever patients are away at meals or therapy. Nanny cams are prohibited for"privacy" reasons resulting in widespread thievery. Do not be surprised to see more shocking details on upcoming local investigative newscasts. There are far better options than Park Manor.
Husband was brought there yesterday with a broken hip from Memorial Hermann Hospital where I was erroneously informed this outfit was connected with Mem.Hermann. It is not. It's an old building that should have been razed a long time ago, clean, but decrepit, cheap furnishings. He did not receive his evening meds. it took transfer to 3 rooms to finally find one where everything worked. This am he got part of his meds, a slop of oatmeal he said was uneatable, they forgot coffee and he gave up on it. His comment - this place is terrible. Shame on his insurance, Texanplus HMO for dumping their members into such a place. I tried frantically to call him, had the old room no., called the front desk, listened to a lot of "your call is important to us", no-one at the nurses desk til the 3rd try. Husband could not reach the phone in his "new" room, says it takes a long time for anyone to show up. I'll if and what type of PT he'll receive today, check on his meds and bring him some edible food. What a dump!
If you care about your loved ones do not send tem to Park Manor Of Humble the staff there are very unprofessional and very rude especially to family members the management there are some of the most incompetent knuckle heads I have ever seen the residents don't get ice water the staff do not come and check on the residents on a regular bases I have staff get residents up for breakfast and keep them up till the next shift comes without checking on them or seeing if they need changing the people that work in the kitchen are by far the worst of all they are very rude to the residents who just simply ask for more food or something to drink and the treat the family members even worse have personally seen staff in kitchen serving food without gloves a definite health code violation. when you walk into the facility the hallways smell of urine and there are flies and knats flying \everywhere if I could give Park Manor of Humble zero stars I would. so if care about your loved ones DO NOT BRING THEM HERE!!!!!!!!!!!!!!!!!!!!
Never again will I make the mistake of putting a Loved One here. My Mother fell and broke her hip so I had to get her in a skilled nursing facility. After looking at several I placed her here. From day 1, I had to call at lease once a day and up to 5 times another day. No one would answer her call button. Some days it was 1045 before they would even get her out of bed. With the type injury she had her feet had to be strapped down so she couldn't cross her legs. 14 or 15 hours laying flat on your back is a long time for anyone. Circle of Excellence meeting never took place. I notice that her feet and legs are swollen 3 times there normal size. I had to point this out no one there noticed. After 3 days of this. They finally run a test that showed she had blood clot in her groin. They put her on a blood thinner and stop her therapy on her legs. So they could discharge her the next day. I was given the wrong deadline to file an appeal. Because she was not at all ready to go home. Only to have them stop her therapy all togather. The nurses are nice enough but they are very under staffed. The assistance are more worried about their break than they are the welfare of the patients. Someone might answer the phone when you call but more than likely not. Therefore you have to call repeatedly and when they do answer they tell you they will take care of it immediately, but they don't. Getting medication called for in when discharged is another long story. I will be reporting them to Medicare as well. No one deserves to be treated this way.
I will not send my worst enemy here!! Please Please Please do not send your loved one to this facility UNLESS someone will be staying with them the ENTIRE time!! I repeat……Do Not Send Your Family Member To This Facility UNLESS Someone Will Be Staying With Them The ENTIRE time. Even if they are only there for rehabilitation.
My family member said that they never answered the call light, the primary nurse rarely came in, not only did they not adhere to the food diet.. it was cold when served, the staff members were rude(all except for two people), they act if they were "angry" when they had to assist with anything related to hygiene and bathing.
I thought that my family member was over exaggerating until I visited early one morning and stayed until 8pm. I was able to confirm everything that was told to me.
Insurance/Medicare should not pay these people until staff re-training is completed and additional guidelines are set in place. They have POOR Continuity of care!!
My family member has been there since 2008. There have been lots of changes to continue to improve and strive to meet the needs of the residents. I applaud the administrator we have now for having an open door policy for family or residents. I have learned that if you get to know your floor aides and work with them to come up with a workable solution for any concerns you have you will have a successful relationship that will benefit your loved one and you. Park Manor Tomball has truly been a blessing for my family. All family members should consider getting involved in Family Council and the residents need to get involved with Resident Council. I have learned it really helps you navigate the whole long term care system. But it doesn't hurt that the staff are so helpful!
My friend RM admitted to Park Manor Tomball from Tomball Regional Hospital, for physical therapy and wound care.
Without going into detail, we were unsure if she'd be able to return home. RM was assigned to a semi-private room, with another woman, BB. The room was spacious and clean! She became very close with her roommate BB, it was a blessing in disguise as they were each other’s greatest support.
She did therapy three hours a day for three weeks, her strength and confidence was remarkable. Everyone was so encouraging and helpful.
After she met her needs in therapy, Park Manor Tomball assisted in helping her access her Medicaid benefits. Today, RM is a full time resident. Although on a different hall, she still shares a room with BB. Their room is decorated with photos and family heirlooms, it’s so homey!
Thank you Park Manor Tomball – you brought my sweet friend strength and a lifelong best friend. I’d highly recommend Park Manor Tomball for anyone needing therapy, iv’s, wound care or long-term care!
Love the building and staff
They ignored my mother, once all day, including forgetting to bring her meals. They treat her (and others I saw) with carelessness and lack of consideration. They will seemingly say anything to get families to write a check and admit a loved one, but they neglected and frightened my dying mother heartlessly. It took less than a week for me to realize she could not stay in that facility. Medicare paid for the entire stay, yet the Paramount Healthcare has refused to issue the full refund they promised, nor provide a written explanation of why not. They double charged. Medicare paid, and we paid also. In our experience, this is not a facility with even decent patient care nor a company with an ounce of integrity and honesty.
Beware and be vary wary of anything they say to you to try to get you to admit a loved one. If you do admit your family member, check them every day and very closely. In our experience, this is exactly the kind of place that gives such facilities a bad name. There are reputable places. Keep looking.
This place is very unprofessional. Head department allow employees to abuse one another. They allow their nurses sleep at night. Furthermore, you cannot find nurses when they are needed at night. Please don't take your love one's here. I heard a lot of patients begging for their meds saying the nurses never give meds. Your love one's will die at the Broadmoor. Warning do not take your love one here. The Don Lydell will Lie just to keep your live one.
For those of you having problems with the staff talking about patients, you need to report them to administration and even take pictures or videos if possible. This actions that your talking about are in violation of patient privacy laws. Take pictures of their posts too.
I give them less than a 1 star! Horrible communication, they wont answer the phone! You can call all day and night for days on end, and either the phone keeps ringing, or they hang up on you. They refused to listen to me when I kept telling them something was wrong with my mother. They neglected her and chemically sedated her! She ended up hospitalized due to a very serious illness, and she was also dehydrated and malnourished. She remains in the hospital now almost a month later! They were even making fun of me in the hallway for causing "drama", and said that my mother wasn't sick, she was crazy! Don't send your loved ones there!
My Mom was admitted into the facility under Hospice. During her short stay, she totally regained her strength, changed her diet from pureed to regular,and started walking unassisted again. The only reason we are no longer there is because my Mother's health conditions required a different setting. Words cannot express the experience we had while there. During my Mom's stay, the staff couldn't have been more professional,courteous and attentive. During very trying times of my Moms health condition, the staff was very understanding. Anytime I had any questions or issues the D.O.N Sharon always addressed it immediately and professionally. Administration and all other staff was always very impressive the entire time.
My grandmother was only there a week and had to be taken to the ER. She is oxygen dependent and has a history of congestive heart failure. She had been telling the night nurses she can't breathe and they told her there was nothing they could do about it. When we arrived in the morning, her face and abdomen were extremely swollen. The nurse said she heard no fluid in her chest. We asked for an ambulance and after an hour, they finally arrived, which I know was not their fault. The facility moves very slow and was in no hurry to get her the care she needed. The EMS worker said she is full of fluid as soon as he put the stethoscope to her chest. Test results at the ER confirmed this of course. She also has a catheter and we had to point out to the nurse that the cap was left off, causing urine to be draining onto the carpet in her room. Many times throughout the week she was there, we would push the button for a nurse and it would be 30-45 minutes before we would see anyone. When she is released from the hospital, she will not be returning there.
IF YOU ARE NOT ABLE TO CARE FOR YOUR FAMILY MEMBER AT HOME OR CAN NOT FIND A CARING FACILITY PLEASE DO NOT COME TO THIS ONE!!!!!! THE NURSES ARE SOMETIMES DUMBFOUNDED ON PROVIDING THE CONTINUAL CARE THAT THE RESIDENTS NEED. THEIR IDEA OF PATIENT CARE IS TO GET THEM UP IN THE AM AND PUT HTEM TO BED AFTER DINNER, NO CARE IN BETWEEN. THIS PLACE NEEDS TO BE CLOSED. THE MANAGEMENT STAFF IS THE WORST AND MOST UNPROFESSIONAL I HAVE EVER SEEN!!!!!!!!!!!!!!!!!!!!!!!
This is definately the worst place I have ever encountered. Poor management, poor customer service and I wish Corporite would do some thing to improve the situation . They keep people with out water, they do not change linens, dirty sheets, or no sheets at all. Dirty bedside tables, dirty rooms, basically will not help the residents that are paying so much of there hard earned dollars. Unbeliveable . Do some Corporate!!!!!
The facility is beautiful and staff are so welcoming. My mother was there for 2 months after surgery and came home better than ever. I appreciate all the staff has done.
worst place ever. What a beautiful facility. My family member was not cared for properly and was found falling out of the chair when I entered the room. The I do not care attitude seems to be on all shifts across the board. God Bless that place.
Although I do believe this facility has a very small handful of people that actually care and are caring, in retrospect and as advice to anyone looking for a facility for a loved one, particularly in a skilled nursing capacity, RUN AWAY FROM THIS PLACE. I would not board my dog there. MCHRC was partially responsible for the decline and ultimate death of my mother. Staff is either overworked, understaffed or just plain apathetic. I had to constantly be there to make sure her needs were addressed and in the end, I was the one who saw her in distress and demanded an ambulance be called and her taken to the hospital. This occurred while she was laying in a pool of melted ice cream of which she was incapable of feeding to herself. A simple horrible and depressing place. English is not the primary language for a large population of the staff at MCHRC. Nursing staff is seldom in the room unless a relative is in the building, which is why it is imperative to be there as often as possible. Overall, with a ranking of 10 being superb and 1 being deplorable, I would rank this facility as close to 0-1 as possible.