We removed our dad from this facility as soon as we could. The level of care was very poor and we believe that the facility is unable to provide what was promised. Unfortunately, our dad’s level of dementia did not allow him to verbalize how poor his treatment was. Our dad was on the second floor and it was a truly traumatic experience for him and for our family. The smell of urine is strong, the sound of the incessant call button alarm is distressing and the chairs and carpets are filthy. The facility is understaffed and the staff that are there do not work as a team and accept no responsibility for patient care. Frequently we would ask for help and were told that my dad was not their patient and that they would call someone else. That ‘someone else’ would never arrive. We frequently arrived to find our dad completely disheveled, ungroomed, in a dirty diaper and if we did not care for him, he would have been left like that for hours. Residents would beg for help and not get it. Residents would ask us, visiting family members, to please help them. Food is very poor quality, cold and served late every mealtime. The worst aspect of our experience was the injuries that our dad incurred while in their care. Our dad fell frequently and if it had not been for other mentally sound residents telling us, we would never have known the truth. A resident told us that our dad was treated with excessive roughness. The severe bruising and cuts and nicks on his body were extremely distressing. The injuries to our dad were noticed by inspectors from the state and we were called in to talk to them. They had some serious concerns about the care provided at this facility. Medications were well managed and that is the only positive comment that we can make. For the safety of future residents, we feel that our opinion is important. We would not want anybody else to suffer the level of anxiety and poor treatment and care that our dad did.