Great facility !
|5 Star||14 ratings|
|4 Star||1 ratings|
|3 Star||4 ratings|
|2 Star||2 ratings|
|1 Star||36 ratings|
Great facility !
I don't care for this place at all. Thanks to them my husband is a type 2 diabetic when he was a type one. The food is no good everyone gets the same thing no matter what condition they have,some of the staff is very rude,the MD there is no help there is a patent there that needs to be in the hospital he won't let her go,the bed my husband had sounded like it was about to fall apart and the so called mattris had lots of holes in it. I wouldn't send my worst enemy there. Also and this is very important they scam the insurance they know one thing but change it so the insurance will keep paying they did my husbands that way he should have came home way sooner but they told the insurance lots of lies just to keep him. He will never go back there. I feel it needs to be closed down. I will quit my job before he goes back there.
Initially I was very pleased with the care my parents received.(They moved there Aug 2010). After my fathers death(Jan 2011) my mom continued to stay there until Nov 14 2013.She took a turn for the worse, she was sent to the ER and St Martins failed to sent a copy of her living will (DNR) and she lived another month being put thru unnecessary treatment.The MD at the hospital discussed her status and she was placed on hospice and was moved to another nursing home and died one month later on Dec 14. ( I was not going to bring her back to St Martins ) Violet (admissions) called me on Nov 15 not even 24hrs after my mom was in CICU and asked what I planned to do about her bed in the cottages. I know their goal is to make money and they made a lot of money from my parents since Aug 2010. I called her a few days later and made her aware of my mom not coming back to their facility and addressed with her my concern about the DNR not being followed, putting my mom thru unnecessary treatment and bills and she said she would talk with administration and has not contacted me since. I have had billing issues this past year and each time I paid by check I wrote a note to Doug(finances) and he never got back with me until after my moms death and I left numerous messages for him to call me. They charge for EVERYTHING! In checking with other nursing homes their daily fees include everything. My mom was charged for the room, incontinent fees, oxygen rental, humidifier,nebulizer set, creams and ointments, syringes ,steri- strips,,telfa pads, etc…..I addressed in notes to Doug and with the staff in care plan meeting the daily fees for incontinent and felt this charge was not correct. My mom would have an occasional accident but was not totally incontinent. I pointed out what 86 year old on diuretics wouldn't ? As an RN I understood why they would put a diaper on her for their convenience but charging her close to 200.00 a month for this was not right. After my moms death Doug finally looked into it and found out that she only had some incontinent episodes and changed the charge code so it was a lesser charge. I am still looking into the fact at some possible billing fraud since my mom was charged for a nebulizer set on several occasions and I talked with the pharmacy that supplies their meds and received a final copy of her bill and no meds were listed on those days that would require a nebulizer along with some other charges that she didn't receive. I can say the nursing staff was kind and caring and really loved my mom. They treated her with respect. Would I use them again…..NO I have been trying to deal with my moms bill for the past year….its not fair to keep a person hanging on when all I did was want to be honest and fair….pay her bills on time… and trying now to come to terms with her death and still trying to get the bill here correct and wondering how much more we will be charged for the ambulance ride and hospital and MD bills due to their failure to send her living will…..
To say that I recommend this facility 200% would be a gross understatement! In my wildest dreams, and from experience of family and friends in other facilities, I never dreamed that such a place existed outside of an infomercial! If I ever need care such as this facility provides, I I definitely want to be at Meadowbrook Extended Care! The place is beautiful, open and fresh, and the "vibes" are positive. The staff is positive, friendly, extremely competent, and makes the residents feel like family. What more could you want? Add to that the excellent, professional care, and you have the best place possible for a person to receive the care needed for optimal recovery. I am so happy to have found them, and I highly recommend them for anyone who needs the services that they provide.
My grandmother has bed sores because the staff are not turning her properly. She has a UTI because they are not cleaning her properly. The administrative staff always seem to be "out to lunch" whenever my mother calls them to discuss my grandmother's care (or lack thereof). The in-house doctor won't allow my grandmother to have the anti-anxiety medicine that she's been on for the last 10 years or so and even though she's been diagnosed with PTSD as a result of a near fatal car wreck, he won't give her anything for that either.
They do not care about patient care. Nurses do all they can but the facility as a whole does not hold patient care at any standard. They have patients that are beyond the facilities means to care for, they do not allot the correct caregivers for certain patients. They allow their staff to be abused by patients with no regard for staff safety.
-5 should be option
The staff and therapists here are truly amazing. They are very attentive to the needs of the patients and do not loose their cool with the patients. (even the difficult ones.) They really care about the people there and their families. The building is older, but they keep it up, clean it constantly and do a great job keeping it smelling clean! The therapy department works with the patients every day and won't stop until they achieve the goals they set with you in the beginning. Any issues we had were handled immediately and personally by the management there. I would definitely use them for any rehab for my family or anyone else that asked!
On this Election Day it is no wonder why Medicare is going broke. They charm you when they walk you around till convinced good place. Told them wanted short stay for my mama but because she is overweight no one wants to get her out of bed. Then you ask that big physical Therapist and she gets smart mouth with me and mama says nurses do too. Then they laugh when I walk away. You go to that nasty therapy room and it is full of patients but the therapists are just siting around laughing, texting, talking on cell phones, eating and pecking on the computers. Running my Moma's bill up. Then they tell me she needs to stay 100 days to get better? Is there anybody out there reading this that they are just running the bill up on too? Medicare needs to check this.
Great Long Term Care Facility with Great Caring Staff
Very high staff turn over and those hired are very unprofessional and lack professionalism. The facility is very nice in decor; however their are some CNA's and LPN's that really care and work to provide the residents with good care. The are various health issues and the staff gets angry and lie; when you bring forth an issue to them. There are various people (white/yellow hair lady on 1st floor) that doesn't do anything; but walk around with no concept of professionalism.
You can receive adequate care for you loved one, but you must visit daily to check on the status of their care. If you are fortunate to be on a hall with a caring CNA you will be pleased, but these are few and far between. Staff turnover level is unacceptable and included all employee levels including physicians, therapists and RN's. We observed many instances of just plain meanness from employees. I cannot recommend this facility to anyone who must make care decisions from only a weekly visit.
Unnessary medicine and have hard time getting someone to agree! Medicare please check them out. Think they are running a scam on our insurance and letting my family member fall because of it. He was doing so much better till they talked the doctor into giving him this list!
My mother-in-law entered the Meadowbrook Extended Care facility May 7, 2012, and died from a brain tumor May 11, 2012. Although her stay was brief, there are some observations we can offer.
The facilities are relatively new, well-maintained and pleasing. The staff seemed helpful and congenial. Our Family has no complaints regarding the physical facility and treatments my mother-in-law received. When it became apparent she was not suited for extended care after a couple days of attempted rehab, management was very accommodating in allowing her to stay in her room near the 24-hour nurses' station after a decision was made for hospice care.
There were a couple of negatives, however.
The extended care facility has relatively lax security, since the primary entrance is not locked until 9 p.m. and entry to patient rooms is accessible without any good measure of security. Another primary concern involves a lapse in fiduciary responsibility for patient prescriptions.
Meadowbrook contracted with PharMerica to provide over $600 in prescriptions inventory for my mother-in-law. Although she died within five days of arrival, Meadowbrook failed to return any of her unused inventory for credit, which I later learned they can do within 14 days after receipt. Consequently, we have paid for unused prescriptions due to negligence in their inventory management regarding return of unused prescriptions.
I have never desired to work in a nursing home because of my clinical experience i 1987. Last week, I took an assignment as a hospice nurse for Horizon Private Duty Care. I was assigne to one of your clients and from the point of entrance in Fair Haven there was the most kindest lady who greeted me.She gave me directions, and in route there were your staff smiling and they greeted me.I was impressed. When I passgot to the nursing station Nurse Jackie was there.Nurse Jackie and another one of your professional staff members were awesome.They made the days and late evenings shift an experience that is unforgettable.They assisted me without my rrequest, and Nurse Tamara, Mildred, Gia what a team. When I had to step out of the client's room,they were working and as busy as they were I heard the compliments they gave to each other.
What a remarkable staff of professionals who kept their purpose for being there. I rejoice at the attitude of House Supervisor Lois. She was on duty Satueady June 2, 2012. She was suppotive to staff and me. My client expired but she was there everything step of the way. The Hospice Nurse Angela RN and I witnessed a group of people not on task only but they were actively emgaged in what they were doing. I appreciate how this place of care was not noisy. The House Supervisor,the Receptionist,Nurse Jackie, Nurse Tamara, Gia, Social Worker are the reason I chose to make referral to others about Fair Haven.They blessed me, and I thank God for the experience. I say to you thank you for employing such wonderful people.
My mom stayed here for 21 days. The staff was excellent and she felt very comfortable and welcomed by staff daily. This is a very nice place from the time you walk through the front door until the time you leave. 5 thumbs up.
Overpriced for what you get. Not a healthy environment. I'm surprised anyone survives more than a month there, the amount of MRSA that can be found there. Staff is unhelpful. And they set up regimens that they never ask the family to approve, but charge great amounts to run.
The employees are very nice. The adminstration is very lacking in customer service. They will not return calls nor can they get family request right. Their Dr. is however, a very nice and caring man, he cares about the patients as well as the family. They are not what I would call a good place to put a love one. Even though the employess always speak to you. They have too many patients to nursing staff ratio. They do not have enough men on staff to take care of the male patients. Heard the femaie nursing staff say many time they could not lift or reposition a male patient by them selves or their liff was broken. They would let male patients go days without bathing them and in the same clothing for days. They would lose clothing or blankets even though the family was doing the patients laundry. They would have other peoples clearly marked clothing in the wrong room or have ladies clothing on male patients. They did not check the oxygen machines or IV's as often as they should. They would let them run out of distilled water or the IV would blown out a vein or become clogged and not flush it out so the patient would not benefit from the IV. They do not take care of catherters as well as feel they should. They would not shave a male patient reguarly, leaving it to the family to do so. In a nutshell, there are just not enough qualified nursing staff to take care of their patients! The administration needs to be more involved with the families and return calls. The administration also needs to be more involved in the facility and know what is going on.
My mom has been a resident at East Glen Center for Nursing and Rehabilitation for the past two years. Prior to moving her to East Glen, I visited skilled nursing facilities within a twenty mile radius of my home. When I walked through the front door of East Glen and talked with the Director of Admissions, I knew immediately that East Glen was the best place for Mom. After two years, I'm still convinced that the correct decision was made. Most skilled nursing facilities have a particular odor. That "nursing home" smell does not exist at East Glen. From the Administrator to the cleaning/maintenance personnel, Mom is treated with dignity and explicit care. I am kept well informed of anything pertaining to Mom. I am so confident that East Glen is THE place that my wife admitted her mother last week for rehabilitation. My wife shares my views regarding East Glen. We couldn't be happier.
St. Martin's is by far one of the nicest facilities in Birmingham. The staff truly care and it shows in the care the residents receive.
If you like the smell of urine you'll like this nursing home.
Visit Cherry Hill, found it to be very clean, and staff was friendly…..
Poor management. Staff turnover increase due to lack of benefits, no raises, no overtime allowed, only permitting 72hrs. per pay period on 3/12's shifts-only getting paid every 2 1/2 weeks. RN Management has little or none experience in the geriatrics field. The LPN's are great to the residents, but I have witnessed their supervisors belittle and communicate with them with great disrespect. It is a shame.
If there were a way that I could give this facility no stars, I definitely would do it! Never again, will I entrust them with the care of my loved one. The majority of the nursing staff lack compassion or patience. How is it possible to work in patient care, but hate people? It was not uncommon for my mom to go without baths and receive her dinner and meds well after 8pm. You constantly hear the CNAs holding conversations in the hallway regarding patients, and how they were irritated with caring for them. Healthcare is not the field to work in for just a paycheck. The lack of enthusiasm could cause someone their life.
The staff is very friendly. The facility is very, very clean. If there is a problem, the administrator and managers will gladly do everything in their power to quickly resolve the issue. Highly recommended.