My 86 year old aunt was sent to Oakwood following hip surgery. From day 1 there were issues. First they moved her from one room to another, where my aunt was subjected to a TV blasting 24/7, and requests to the staff to address this were ignored. As my aunt was unable to get out if bed,she was put in a diaper, and had to use a cathater to urinate. When I visited, the odor of urine was overpowering, as well as odor from the diaper which went hours without being changed.
When I tried to address these issues with staff, I was unable to understand their answers, as they have thick accents and tend to either mumble or look away. Also, no one has ID, so you don't have names for any of the staff.
After two weeks, my aunt had an acute urinary tract infection, bed sores, and was disoriented (disorientation is caused by the infection), The attending physician told me that his instructions to have my aunt moved every 2 hours to prevent bed sores, and attention to the diaper were not being adhered to, and Oakwood did not have the necessary equipment to meet the doctor's instructions for IV fluids to address dehydration, and administer the anti-biotic to combat the infection. My aunt was evacuated to the Hospital, by the doctor, where it took 5 days to get the infection under control, treat the bed sores, and help my aunt get her senses back (By the way on multiple occasions, while visiting my aunt at Oakwood, I heard people screaming "HELP ME!, HELP ME!")
Once my aunt was at the hospital I got a call from the nurse supervisor on duty at Oakwood, who wanted to tell me the name and chemical composition of the bacteria causing the infection. Of course I couldn't make out what she was saying, and asked for her supervisor,s name, which she refused to give. I got a call about 2 hrs later from the "Director of Nursing", who also wanted to tell me about the chemical make up of the bacteria that caused the infection that had actually impacted my aunt's kydneys. Again I really couldn't make out what she was trying to say, and when I asked her what she was going to do about the harm her people caused my aunt I got no answer.
I eventually met with the Administrator of the facility, along with the Director of Social Services and the Director of Nursing. , None of these people showed any empathy at all for my aunt, or remorse for the condition she was in when she went to the hospital.
All I can conclude is; these people and their staff are either incompetent or indifferent. Of course, my aunt is now at Riverview, where she is recovering from the physical set backs she incurred at Oakwood, and is also now her old self, and her physical rehab is progressing well.
If you care about your family, NEVER subject them to THE LACK OF CARE my aunt suffered at Oakwood