User Submitted Reviews

King David Nursing and Rehabilitation Center Pikesville, Maryland 21208

Most of the gna''s are rude. RN's are good. staff somewhat impersonal. Always short of staff and suppliies. We will never bring our loved one back here.

Oakwood Care Center Middle River, Maryland 21220

Please….. Do not send any of your family members to this facility. Very poor care

IF YOU DO PREPARE TO GO THERE EVERY DAY TO watch what goes on. When you ask questions over and over they only tell you what you want to hear.

The food is terrible, we kept throwing out and bringing our own food. Never take your loved here .THE STAFF DOES NOT CARE. Pay someone to come to your home. The only thing I can say is therapy were on their toes.

Powerback Rehabilitation Lutherville Timonium, Maryland 21093

This is a poorly run rehab facility. The upper management do not address the numerous issues with their staff. Staff members sleep on their shift overnight, they are lazy, they sit at the desk and just talk, gossip about the patients. They do not follow directions, read information correctly. The social worker is a cold fish. they don't care! It's sad because people are at their mercy. Rude, could be so bothered to help, poor follow up. You name it it was happening. Don't be fooled by the pretty interior…..do not send anyone there you will regret it!!!

Powerback Rehabilitation Lutherville Timonium, Maryland 21093

This Place should be renamed Broken Back……….DANGEROUS place to send your loved one. Keep away. The staff is lazy and just don't care. JOEL CHACK MD should be ashamed that you are the collaborating physican…

Powerback Rehabilitation Lutherville Timonium, Maryland 21093

I was at the one in Voorhees. My room was very nice and the food was delicious. There was no communication between the therapists, nurses and therapists, or doctors and therapists. I kept having to retell the therapists about my hernia and other conditions every single session. There was swelling in my legs and feet that wasn't being resolved, and then I went into heart failute and the only reason it was found was because my mother, a retired nurse, insisted they have my chest X rayed. This happenwd late at night and i spent that night in heart failure at Powerback.The doctor came into my room at around 10 that morning and told me to not freak out, I was in heart failure.

Powerback Rehabilitation Lutherville Timonium, Maryland 21093

Stay away from the one in Horsham. Very unprofessional, and severely understaffed. it began when the transport service was 3 hours late picking her up from the hospital, so she was just sitting there waiting. We were just going to leave and transport her ourselves. it's not unusual to have to wait over an hour for the nurse, after using the call button. Once I was locked in past visiting hours because we had to wait for so long. One of the people in the hallway gave me the code to the back door, so now I can get in and out when ever I want. How many other people have that code? So much for security. We were also warned by some of the staff to not leave any valuables behind, because they would disappear. If you're lucky enough to get a nurse, they're usually very flustered and in a hurry, and don't have time to answer basic questions. If I could give it 0 stars I would.

Autumn Lake Healthcare at Pikesville Pikesville, Maryland 21208

The staff ratio is ridiculous. Some were indifferent, others did their best when they could. My husband was there for rehab, The therapist were great, but there didn't seem to be much coordination with nursing. He often had to lay in a soiled "diaper" at mealtime because the the techs were serving trays. He either at with it on or waited until she was available and it was cold. He could be difficult, and most people tried to be patient with him. He ended the last month on hospiceand it didn't work out at all the way I had hoped. His death on 1/27/16 was totally unexpected. The call that I got that morning was cold,abrupt, and thoughtless. I still get very depressed when I think of how the end of his life had been and what his last hours and minutes may have been like. I have never had any follow up from a letter that I wrote to the director, or a previos survey.

Manorcare Health Services - Ruxton Towson, Maryland 21204

I stayed at Manor Care Ruxton for about 10 days in 2013 after hip replacement at St Josephs. At that time I got good care and the rehab personnel were excellent. The meals were not very good, but adequate. So for that stay I would give four stars. However, I once again stayed there last year (2015) after cervical spine surgery. The major problem during that time was not having WiFi working, and even their internet cafe stations could not get on-line. Two years before, it was slow and intermittent, but now it was unusable. My friend came by and took me home so I could access my email, and while there we got an angry call saying that I had violated their procedures by not properly signing out. I returned and after ten days I moved back home and was much happier. The meals at the facility were still not very good. But again, the PT staff were excellent, and the nursing staff reasonably good. So, I would give only 2 stars for the second stay.

Autumn Lake Healthcare at Pikesville Pikesville, Maryland 21208

Stay away from this place like the plague! The entire building is full of psych pts and the severely demented. They will take anyone! People screaming constantly, falling all over the place, getting combative with visitors and other patients-it's an awful scene. The caregivers cannot handle these tough people so they call out constantly. Routinely I saw 1 caregiver for an entire unit. Incredibly long waits for care. Stay away!!!

Powerback Rehabilitation Lutherville Timonium, Maryland 21093

: STAY AWAY!!!!!! HORRIBLE! We chose this place based on the reviews. I don't know where these people stayed but it definitely was not Power Back! We checked my mother out after 3 days for rehab following a heart attack. First, no one greeted her or explained exactly what to expect. They basically left her in a room for 15 hours before she even saw a nurse. PT and OT came in 4 hours later. During this time no one explained to her why she could not have a shower. She became so upset I had to leave work to come calm her down. Second, the food is horrible. They are supposed to have a licensed nutritionist on staff, but they must have printed their degree on line. The food is neither heart healthy or diabetic friendly. As a result, her sugar soared to over 400. They did give her some insulin, but they gave her the wrong kind and amount and almost put into a diabetic coma. Fortunately, this was the only time she rang the nurses station and some one actually showed up immediately instead of waiting for 2 or more hours.Iif the LPN had not showed up we would have been planning a funeral instead arraigning for home health care. The grounds and common rooms are clean and beautiful, but housekeeping only came to room once in a 3 day period. My mother's bladder leaked a little, and she waited for over 6 hours for her bed to be changed. That was the only time her bed was changed and actually made. I understand that Power back is a for profit, managed health care business, but they really need to spend a little more money on more staffing and hospitality services. I will never recommend this place anyone!

Powerback Rehabilitation Lutherville Timonium, Maryland 21093

We chose Powerback in Richardson for my 90 yr old mother. I went to I went in to visit at 11:15 on a Saturday morning. Upon entering her dark bedroom, I found her half out of the bed still in her nightgown. She was soaking wet , her nightgown, the bed, and she had a depend on. She couldn't get up to use the bathroom herself. When I went to get help the nurse told me she would call her aide. I was disgusted! She had not had breakfast, nor her therapy. Right away found a new place for her to be moved. I have alerted her Dr., her assisted residence, and anyone I come into contact with . Never go to this place! I

Powerback Rehabilitation Lutherville Timonium, Maryland 21093

Horrible facility! My grandmother was transferred there after having surgery to get back on her feet and walking. They were supposed to do therapy twice a day. It was NEVER twice sometimes not even once and when they did do therapy it was for 10 minutes. She did not even begin therapy until she was there almost a week. Instead of working her legs they gave her some dumbbells so the therapist wouldn't have to do anything. Never changed her bedding unless she requested it, then they still wouldn't do it for a few days. Hardly showered her! One day the whole kitchen staff quit on the cook so the patients did not get breakfast until 2:30. She is home now and we received her bill which had no information on it at all. The bill is hand written and all it says is the total she owes and a phone number. Nothing else!. Now I have been calling for a week. They have no billing service, I have to leave a voicemail for the manager to speak about the bill or pay it. I have left 5 voicemails now with no return call!.

Not a professional place!!!!!

Oakwood Care Center Middle River, Maryland 21220

My 86 year old aunt was sent to Oakwood following hip surgery. From day 1 there were issues. First they moved her from one room to another, where my aunt was subjected to a TV blasting 24/7, and requests to the staff to address this were ignored. As my aunt was unable to get out if bed,she was put in a diaper, and had to use a cathater to urinate. When I visited, the odor of urine was overpowering, as well as odor from the diaper which went hours without being changed.

When I tried to address these issues with staff, I was unable to understand their answers, as they have thick accents and tend to either mumble or look away. Also, no one has ID, so you don't have names for any of the staff.

After two weeks, my aunt had an acute urinary tract infection, bed sores, and was disoriented (disorientation is caused by the infection), The attending physician told me that his instructions to have my aunt moved every 2 hours to prevent bed sores, and attention to the diaper were not being adhered to, and Oakwood did not have the necessary equipment to meet the doctor's instructions for IV fluids to address dehydration, and administer the anti-biotic to combat the infection. My aunt was evacuated to the Hospital, by the doctor, where it took 5 days to get the infection under control, treat the bed sores, and help my aunt get her senses back (By the way on multiple occasions, while visiting my aunt at Oakwood, I heard people screaming "HELP ME!, HELP ME!")

Once my aunt was at the hospital I got a call from the nurse supervisor on duty at Oakwood, who wanted to tell me the name and chemical composition of the bacteria causing the infection. Of course I couldn't make out what she was saying, and asked for her supervisor,s name, which she refused to give. I got a call about 2 hrs later from the "Director of Nursing", who also wanted to tell me about the chemical make up of the bacteria that caused the infection that had actually impacted my aunt's kydneys. Again I really couldn't make out what she was trying to say, and when I asked her what she was going to do about the harm her people caused my aunt I got no answer.

I eventually met with the Administrator of the facility, along with the Director of Social Services and the Director of Nursing. , None of these people showed any empathy at all for my aunt, or remorse for the condition she was in when she went to the hospital.

All I can conclude is; these people and their staff are either incompetent or indifferent. Of course, my aunt is now at Riverview, where she is recovering from the physical set backs she incurred at Oakwood, and is also now her old self, and her physical rehab is progressing well.

If you care about your family, NEVER subject them to THE LACK OF CARE my aunt suffered at Oakwood

Oak Crest Village Parkville, Maryland 21234

We are profoundly grateful to have found Oak Crest Village for our mom. She is safe, happy and so well cared for. There's not a day goes by that she does not tell me of something different, crazy, happy, pleasant for the residents to do and the very best conditions to do them in. We cannot say enough good about management, staff and their services. We are truly blessed to have Oak Crest Village and to have a mother so very happy to be living there.

Oak Crest Village Parkville, Maryland 21234

My wife's mother lived at Oak Crest Village for nearly six years - first independently then with assistance/hospice care - she rarely missed a meal in the dining room and looked forward to the social activities and entertainment. Staff was always friendly and concerned for her safety and care. Security for her belongings was absolutely never compromised - all of her jewelry, collectibles were safely respected by staff - we highly recommend Oak Crest Village to all - affordable, pleasant, excellent food, and cooperative administration and staff.

Manorcare Health Services - Rossville Rosedale, Maryland 21237

TERRIBLE PLACE. SMELLS OF URINE. WELL PATIENTS MIXED WITH REALLY DISTURBED ONES.

Catonsville Commons Catonsville, Maryland 21228

My mother passed away due to the lack of proper care - neglect. This facility would never take any responsibility for anything that happened to my mother. It always seemed to be mom's fault. The said thing is, there are a few (very few) good workers there, but overall the care was horrible.

Oakwood Care Center Middle River, Maryland 21220

If I could, I would not give them any stars. This is a horrible, horrible place. My grandmother was placed there in December after leaving the hospital for pneumonia. She was placed in a room next to loud construction and odors from the materials they were using. Two days after her arrival and making visits there, I had yet to talk with a doctor, nurse or social worker. I made a point to stop the social worker in the hallway and ask her to set up an appointment to speak about options for grandmother. She told me it was not her job and to contact the person on the business side. I called and left a message for that person and she told me that it was not her job and that I needed to speak to the social worker. In the meantime, I still had no contact from a nurse or doctor regarding my grandmother's treatment or health. I finally demanded a meeting with her nurse; who told me very little about what was going on. I did speak to her physical therapist. She was wonderful and informative…the only bright spot. Within a week, my grandmother had pneumonia again. She was not treated for this ailment while she was there. The room was unkept and the aides were always busy talking to each other. I filled out a personal property form and gave it to the aide. It was still sitting in a drawer when I checked my grandmother out.My grandmother was usually laying in a fetal position in bed when I visited…which was often. I began the transfer process to a different place. Oakwood failed to fax information or return phone calls to the other place. I finally discharged her on my own once I received approval from the other facility. On the day of the discharge, the social worker avoided me and a nurse had to answer my questions and complete the discharge process. I then had to put my grandmother in a wheelchair without assistance and push her out of the building by myself. If possible, please choose another facility. My grandmother was admitted to the hospital with a day of leaving this place. As I said, I would not even give this place a star.

Frederick Villa Nursing & Rehab Center Catonsville, Maryland 21228

Frederick Villa Nursing Center is the worst nursing care facility I have ever been in. The administrator, Reilly Smith, is arrogant and cocky. The facility is very dated and smells like urine. The long-term patients are squeezed in small closet like rooms. My overall rating is terrible, and I do not recommend sending your loved one, or worst enemy to this facility.

King David Nursing and Rehabilitation Center Pikesville, Maryland 21208

Thought it was dirty when I visited. They told me it is old but I say it is dirty. I did not bring my family member there…even though the care is reported to be good.

Autumn Lake Healthcare at Pikesville Pikesville, Maryland 21208

The staff is quite nice and helpful. Our mother-in-law was admitted there on Jan 5, 2015. We lived across country and did not get here until a few weeks later. When we arrived, our m-i-l was near catatonic. We initially thought the staff was harming/ robbing her and made allegations to that effect. Authorities were called and the staff immediately began helping us investigate the matter. We discovered that two family members were causing the harm - bringing food that would make her sick, feeding her lies about her being abandoned to die, and actually stealing from her. M-i-l's estate is not large by normal standards, but she does have more wealth than the rest of her family combined and they have always resented her for being thrifty when they were too busy doing drugs and wasting their lives doing stupid stuff. The staff not only helped us get the police involved, but they put safeguards in place to protect our m-i-l. The staff also helped us take the proper staffs to get protective orders.

We arrived two weeks ago and our m-i-l has gone from cathartic to being mobile, aware and in a better mental state. We are now working with the staff to bring her home.

I am not in the habit of giving high ratings and vacillated between giving them 3 or 4 stars, but whatever they lack in other areas, they more than compensate for with their genuine caring of patients. Two weeks ago we thought they were mean to some patients, but after being there every day, we better understand. Despite some patients constant yelling, I have yet to see anyone being short, cross or abusive to them. In fact, the staff has helped me and our 16-year old become more compassionate, which is a great thing. I have even seen improvements in m-i-ls roommate, someone I initially thought was brain dead but who clearly is aware of her surroundings. We can't wait to get out of this place, but we are so thankful that they are here for us during this time of need.

I would recommend this place to someone who has a family member in need of rehabilitation. The staff cares and works very hard. Our 16 year old is brain-injured and required considerable intervention on his way to (1) saving at life at age 11 and (2) winning the 2014 Sonic Trivia National Champion at age 15, so I do not make this recommendation lightly. Finally, I am Harvard educated at the doctoral level, so this could be considered an educated opinion. Thank you.

Autumn Lake Healthcare at Pikesville Pikesville, Maryland 21208

Not enough overall attention paid to the elderly who are not mobile. Those who are confined to the bed just don't always get what the need when they need it. For example being turned constantly. Being. Checked on often etc.

Autumn Ridge at North Oaks Pikesville, Maryland 21208

North Oaks is an exceptional retirement community. The building and grounds are beautiful and the staff are committed to the quality of life experience that they offer to their residents.

Powerback Rehabilitation Lutherville Timonium, Maryland 21093

I would not recommend this facility for anyone. My husband was moved to this facility from the hospital. The main purpose was to get him back on his feet after a hip break and another major surgery . He was confused and required anti rejection meds. They did not have one of his meds at first but was assured they would be getting them that day. The showers in the rooms areY non functional patients get showered twice a week etc

It was all a lie my husband was not showered. They never made him change his clothes never monitored his food intake or fluid intake. I complained and then told them he would be leaving the next day. He had to be read titled into the hospital he was dehydrated and his anti rejection meds were dangerously below the levels they needed to be. I could go on and on but I will stop here. Best advice find another facility.

Autumn Ridge at North Oaks Pikesville, Maryland 21208

It's very clean and the staff is very friendly at North Oaks. I think you probably get as much or more value there for your dollar. There are a lot of amenities and little things that they do that you might not find other places. It's expensive, but not any more than other places. They have things like cloth napkins on the table and a dining room where you can eat at any time. They do a lot with entertainment. The keeping you busy with happy hours and shows of different kinds. They do a nice job.