This nursing home is horrible, mistakes with medications to the point I've had to file a report with the State! big turnaround with staff and so much more!
|5 Star||18 ratings|
|4 Star||10 ratings|
|3 Star||9 ratings|
|2 Star||11 ratings|
|1 Star||56 ratings|
This nursing home is horrible, mistakes with medications to the point I've had to file a report with the State! big turnaround with staff and so much more!
Wow, where do I begin. Was admitted at 6 pm on a Friday night, April 27, 2018 one hour before shift change. We did not see any staff for 2-1/2 hours. A female staff came in and told us some things . . . not much of any on boarding. We were told her meds were ordered per the hospital records and would arrive around 9 pm. That did not happen. Her meds arrived at noon the following day. She was in tremendous pain from three fractures and had come out of a hospital stay of 9 days. She was placed in a room on a wing of all men . . . some very verbal while sitting in wheelchairs in the hallway. I actually slept with a gun under my pillow that first night. Her shower scheduled was Tuesday and Thursday of which she got neither. On her discharge day we asked for a shower and did not receive. The food was deplorable to say the least. On Tuesday, mom got a roommate at 9 pm. There were multiple empty rooms so why did we get the roommate. My mom has medicare and Humana as supplement. Most everyone at this facility was on Medicaid . . . so why did WE get the roommate? No one could answer that question for me except we did not ask for a private room. No one even asked what type of room we wanted. On Wednesday she got pork (again), a small scoop of mashed potatoes, and three pieces of zucchini for dinner. She did not get her roll, her fruit, dessert or something to drink. I took the tray back to the cafeteria and they said if she's on the third floor (of which she was), then they always run out of food. Not once in the 7 days at this facility did we ever get the food that was posted in the hallway menu. Supposedly there was a doctor on staff. We never saw her nor did she make contact with me or my sister. If you go on their website, there is no way to leave a review. There is a phone number to call 866-300-3257 to give a verbal review. Try it . . . you'll get the same attitude that most of the staff had at this facility. Rude and uncaring. The only saving grace was the OT and PT department which is its own separate company. They were awesome and my mother was able to get out in 7 days. The director of mom's assisted living facility came for a care plan meeting (which was on our 5th day!) and decided that this place looked and acted like a homeless shelter and she didn't feel it was safe for my mother to stay. So we moved her three days before the facility wanted to release her. My question is "how is someone suppose to get well" in a facility that can't even provide a good meal? If you have to put your loved one at this place, make sure you are their advocate and you can visit during the day and in the evening.
Now that we have safely moved my grandmother out of this nursing home, I feel the timing is right to submit my complete evaluation and feedback on Briarcliff Haven Rehab Center during the months of August through November 2012.
My family and I were appalled at the overall care my grandmother received, especially as it related to the lack of coordination between the medical team and rehabilitation/therapy team. Not only were the initial physical/occupational therapy patient plans – set in August – never discussed with the family in detail OR agreed upon (until I demanded a meeting on 10/10/12), but also execution of these plans was doubtful. Moreover, I saw a noticeable breakdown in communication between the medical team led by Melissa M. and rehabilitation/therapy team led by Lakeisha H., as it related to 1) my grandmother's enlarged foot size (causing her physical therapy to be cut short) 2) Growing pain and weakness (ineffectively treated over prolonged periods by “trial and error”) 3) declining mental status (aggravated by a cocktail of drugs and other untreated complications), and 4) Improper CNA procedures.
In summary, CNA negligence (e.g. leaving the patient to lay in BM for long periods, which contributed to repeated Urinary Tract infections, leading to delirium/psychosis in the patient (which was misdiagnosed as lewybody dementia), Acquisition of bronchitis & pneumonia while a resident in the facility, Lack of communication and coordination between the rehabilitative therapy team and medical team (described above), and Recurring (twice) bed sores caused my family and I many sleepless nights. While under Briarcliff’s care, my grandmother's health declined to the lowest level possible, bordering death. I brought many of my concerns to the Social Worker, Ch’wan, who was only really concerned with when we were getting her out of there. It was all quite frustrating.
Whether or not any recourse is taken to address these issues, I felt it necessary to communicate this information to you so you were aware.
This place is horrible. If you are there to watch what is going on and how your loved one is being treated, you will be extremely concerned with how they are treated and how the staff behaves. My complaints there went unaddressed…by staff and by the administrator. My mother's health worsened after her very short stay only to end up in the hospital when she was meant to be there to get better. If you truly care about your relative, do your homework. Look at medicare.gov and look at the ratings for nursing homes.
Physical and Occupational Therapy was excellent. The rest of the services left something for desire.
My mother was in this nursing for awhile. Her medications were allowed to run out several times for days at a time. She had to have serious surgery, and when she was admitted to the hospital, she was found to have a very swollen, bruised knee. When asked about it, she told us that she had fallen at the nursing home. No one notified me, nor was any medical treatment administered. We noticed that my mom was coughing very badly. We asked 2 nurses to check on her and the both said that they would -neither did. That night we finally got a nurse to check on her and she was found to have a fever, and was wheezing badly. Breathing treatments were ordered as needed. One cay she was wheezing so badly, and when I asked the nurse about it, she told me that the treatment was ordered PRN, and that mom hadn't asked for a treatment. Mom was too ill to know to ask for a treatment, and the nurse just didn't give it. PRN means as needed, not as asked for. When she first went to the nursing home she was in a nice sized semiprivate room. We were told that she was going to be moved to another room temporarily while the hall she was on was remodeled. She was moved to a semiprivate room that was so small that there was no way to put a chair for a visitor to sit. I spoke to the social worker and told her that I wasn't at all pleased with the room, and asked how long remodeling would take. The social worker told us that there was no remodeling, that mom would be in that room permanently! I talked with the administrator and told her that we were very unpleased! I told her how small the room was. She told us that the rooms were the same size! I asked the administrator to come and see the room, and she refused!!! In my opinion, this is not a good nursing home at all. We have now moved my mom into a very nice nursing home where she is well cared for. I would NEVER want to see someone I love in Roswell Nursing Home and Rehab
My mom was in this nursing home, and I was very unhappy with the care she got. She has glaucoma, and her medications were allowed to run out several times, and it took days to get them in. She just had some very serious surgery, and when we got her to the hospital, the nurse found her knee to be very swollen and blue. I asked mom what had happened, and she said that she had fallen. I was not notified, and no treatment was given. Mom was moved from a fairly large semiprivate to another semiprivate room. I was told that it was only a temporary move for some remodeling. I found out that wasn't true. She was going to be staying in that room. The room was so small, that there was no room for a chair for visitors to sit. One of the nurses dispensing medications told my mom that she was only there to do her job and get paid. She said that the old people meant absolutely nothing to her. If you love your family member, please think twice before you put them here.
I have to say that my experience with Briarcliff Haven has been an aggravating and worrisome one, thanks in part to the incompetent administrator, Shirley Pass. My grandmother-in-law has been a resident of the facility since summer 2011. Unfortunately, Mrs Shirley Pass has refused to give out any information to any members of the family except to my mother-in-law, who enrolled her in the facility. We have attempted to obtain the admission contract and reports regarding my grandmothers health, plus billing issues, as we know that my mil didn't set up the trust correctly. We finally discovered a bill that indicated 5 months of non-payment of the patient liability. My husband and I visit the facility every Sunday. We have left contact information for Shirley Pass and have never been contacted by her nor received any letters regarding the care of our grandmother nor any billing issues. I finally decided to pay her a visit at her office to clarify the billing. As soon as she steps into the office she verbally attacks me, tells me that my husband is going to jail for using "his grandmothers account, and that she wanted the money asap. She proceeded to make a series of false claims (all of which can be verified to be false) as to our bank accounts and assets. She made a series of racial remarks regarding how she knows "people like us" as my husband is white and I'm Hispanic, she stated that our grandmother doesn't even have shoes (also false.) She stated that she had gotten the police involved and that they were watching him retrieve money from HIS OWN ACCOUNT, and that we were abusing our grandmother by not paying her nursing home bills. Not only was she making outlandish, false accusations. She was also making them against someone who has no responsibility whatsoever over the nursing home bill. When asked about showing paperwork, name of case workers, the name of the bank officials who had "frozen" our assets (also false) and giving her information on our private accounts, she refused to and finally gave me a series of made up numbers. I asked about the admissions contract and she refused to provide it. i asked her about the trust and then the story was that it couldn't be changed and that we didn't have power of attorney. When asked why didn't she send a social worker over to pay a visit to the POW holder (my mil) she stated that she knows "for a fact" that mil is sick and that is why she is not being held responsible. Mrs Pass also spoke in a most unprofessional and hostile manner similar in demeanor to people under the influence of crack. I asked to see the detailed medical reports and asked her why she never returned our calls or call our number, and why she never answered previous inquiries regarding our grandmothers personal needs (such as clothing and personal items) and she replied that their policy is not to inform others except power of attorney. Meanwhile she kept ranting that we "was going to jail" and warned me not to take action against the nursing facility or try to move our grandma because she was going to have a social worker take over her care and forbid us from seeing her. Coincidentally, during this same period I noticed our Grandmother declining in spirits and appear to be very angsty and out of it. Like she wasn't being given her medications. Our grandmother is usually very lucid and aware but ha not been like that during the past 2 visits we made to the nursing home. I asked Mrs. Pass about this and she got very nervous and tried to steer the conversation back to how my husband was going to jail, how we are responsible for her care and how we have ransacked her assets. She claimed that she had access to ALL of our bank accounts. When I asked her who was feeding her this private info, she blamed it on the social worker. Right now I am working with our attorney, who specializes in elder law, to take action against this facility and move our grandmother to a better facility. I'm really worried that being as incoherent and deceptive as Mrs. Shirley Pass is, she might retaliate against our grandmother.
It smells, it's dirty and the nurse aides do not care at all.
I agree with other posters - the physical therapists are good but the nursing and administrative staff, including the director and case manager - are appalling. The record keeping is abysmal, and I shudder to think what they consider to be an acceptable standard of care. I was constantly correcting orders for meds, following up with staff to make sure doctors orders were filled (they often weren't until I stood next to them and watched). Stay away. Oh, and one day when I needed a printout of my father's current medications to take to a consultation, they handed me 10 pages of someone else's confidential medical records, yes, with their name, address and medical history.
My mother was placed at Heritage Healthcare from 2/15 to 2/24 by Grady Memorial Hospital without my consent. I was out of town when they notified me. When I returned I went to visit her. The first thing I noticed is the ill-conceived 'parking lot'. It is very difficult to maneuver safely. The next issue is the fact anyone can walk in and out of the facility - their sign-in appears to be completely voluntary. No one stops you for anything. The facility smelled of urine. I walked around until I found my mother's room. She was laying on a small twin bed with no other furniture available to her. There was a wooden closet made of plywood with broken hinges and her belongings were in a trash bag on the floor. I resolved to get her out of the facility. By Wednesday, they called to let me know she had fallen. They found her on the floor and knew nothing else. When I went to visit her Sunday I knew something was terribly wrong. They said everything was fine. I had them call an ambulance. My mother's temperature was 90 degrees, her blood pressure so low the paramedics couldn't measure it, she had pneumonia, sepsis, and was so severely dehydrated that she was in acute renal failure. All of this developed in the week she was at Heritage and no one knew. They were not monitoring her basic vitals as they told me they were after her SECOND unexplained fall. It is 3/12 and she is still in the hospital. When I went to pick up her things and informed them she would never be returning, they asked me for another chance. You have got to be kidding….
This place has not treated my 94 year old aunt well at all after only 10 or so days. She is there for only rehab for a few weeks to regain her movement so she can take care of herself. My mother had to complain to the staff after 3-4 days of them doing no rehab with her at all. The staff had doctor orders that she needed to be exercised for 20 consecutive days. Their explanation for not doing nothing was well you can always extend her time here. Can you believe that. They were not interested in getting her independent, but on extending her stay for more money. My mother explained to them that there would not be any extension but that they needed to do their jobs as directed by doctors. My aunt was consistently exercised after that. Later in her stay, my aunt who was not able to walk to the bathroom by herself asked the staff to change her. The nurse cursed at my aunt because she was not expecting to have to clean up such a mess. Aren't they senior citizen nurses at a facility? How unprofessional and rude to curse at a 94 year old woman who can't take herself to the bathroom. Further, she told my aunt that she should have told her what she had done. What? You are a trained and paid professional. Don't expect the patient to help you do your job. I would never use this facility again for a loved one. I do not advise newcomers or those wanting to return to this place to use Nurse Care of Buckhead. Once my aunt was able to go to the bathroom with assistance, she had to wait over As if all that were not enough, my aunt had to wait over minutes for someone to come to her aid after buzzing for them. Terrible nurse care, just terrible.
This is a poor excuse for a Healthcare facility. I don't have a love one at this place and if they handle their families the way they conduct business, the people in this place are in trouble. When you can 't get simple paperwork, telephones answered( never seen a business that no one answers the telephone) this is just plain ridiculous! Staff lies about simple stuff. My word to the families that are using Heritage Healthcare………GET OUT!
Oh, you might see 1 Star rating, but they get O STARS!
After three months of "Long Term Care," our family member (on the fourth floor, the only one that has not been remodeled) continues to miss medications, get wrong dosages, not have meds ordered on time, and consistently waits for very long periods to be changed or taken to the restroom. One CNA is responsible for 11-12 people per shift. There is prejudice here…the entire staff is either African American or Affrocentric. Caucasian residents are subjected to hateful comments, less care, extreme attitude and little understanding of their conditions…by SOME staff members. Some are better, but there is a palpable resentful attitude with some evening shift members (worst here). State report is next action.
I recently admitted my father here and he hasn't had any complaints this far. He has already begin to show improvement through his rehabilitation. I hope to have him home soon enough. The variety of choices that come from the kitchen seem to me could be a larger selection but my father says the food is good which is all that matter to me.
I would not recommend this facility to anyone who truly loves their family members. We received poor patient care resulting in severe bed sores. Staff is friendly, but not informative on patient's condition.
My family member has been in several nursing homes, and this one has been the WORST by far! The management is terrible, non-communicative, with bad attitudes.
NurseCare has been a nightmare! They are focused on keeping patients "captive" and generating more revenue; not on getting patients healthy and independent.
i was promised my father would have a phone in his room b4 agreeing to let him come here. not only is there no phone,the rooms are not wired 4 phones. the food choices are extremley limited and very unappetizing. both my sister and i slipped on the floors in my fathers room. he had to come here because he fell. slippery floors are very dangerous. though the staff acts nice and friendly when they are showing the property, i am very dissapointed and frightened by what i see here.this facility and the management leaves much to be desired.
I just finished my rehab from recovering from a car accident which left me unable to walk. Thanks to Signature Healthcare and their amazing rehabilitation staff I am back home with my friends and family and getting back to my normal routine of living.
Although I have posted a previous review with a low rating, my father
spending some time in the facility allowed me to see how accommodating and
willing the staff is to make adjustments to make my father feel as comfortable
as possible. Although situation arise from time to time I have found that there
is always someone there willing to listen and address my questions and
While there is a "Medical Director" and "Staff Doctor," patients are not physically seen; their charts are, or nurses call and give a telephone diagnoses and get standard and rote prescriptions. Government MUST find a way to inspect these places; patients lie and sit in filth. Nurses "pass meds" with NO regard for what they're passing. Patient says, "I'm hurting." Nurse says, "I'll bring you a pain pill," rather than finding out WHY they're hurting. Showers consist of running water over exposed areas; armpit of one patient (with paralyzed arm) rotting before family member found and asked for nurse to view. Nurse (without LOOKING), said, "It's fungus; I'll get an order from the doctor." PT is charged when not done. CNAs are poorly trained and overworked, which leads to 2 hour or more wait times for any help. People come out of the woodwork at mealtime, take 45 minutes to get everyone served, yet disappear afterwards. Plates pulled whether one is finished or not, so they can clean up. NO HELP AVAILABLE for anything without complaints, begging, demanding. Physical Therapy floor seems to have more help, but Long-Term Care patients on top floor are in the most need and get least assistance. People lie in bed moaning with no attention; no response to call light (IF they can reach it!).
I find the caretakers, staff, nurses, theropists, and administration to be excellent! The staff always has a happy attitude. The facility is satisfactory. It is older, but is very clean. It is obvious to me that the administration works hard to keep the facility neat and tidy. Many of the rooms are only semi-private with 2 & 3 people in a room. That took some "getting used to" for me and my loved one.
According to my loved one, the food is satisfactory; similar to food served at hospitals. Some days are, of course, better than others, but it usually smells very good when I walk through at dinner.
I really appreciate that residents who are healthy are encouraged to move about and sit outside in the yard or play games in the dinning room. Residents are given a great deal of independence and encouraged to be maintain their independence as much as possible. I love that the facility is treated as a home and community! There are varying levels of community since some residents are almost completely independent and others need complete care.
If you've not been in a nursing home, be forewarned: There are some very ill people there. And, these people are not shoved into a corner and hidden. They are included whenever possible in daily activities. I was surprised by some residents' state of health, but grew accoustomed to it. My loved one still struggles with living with severe mentally and/or physically challenged neighbors. Though it's a bit shocking for "the rest of us", I'm glad these residents are given such love and care, and included so often. It's good for the soul--for all of us!
This place is terrible. Do not bring you loved one here. The rehab is okay but the nursing care and management are awful.
This has to be the worst nursing home, not just in Atlanta but GEORGIA peoried. This is the type of place where u seen your loved one if you dont care about them at ALL. If you do care about your loved one I would not recommend this place. THEY ARE ABSOLUTELY HORRIBLE.