This nursing home is horrible, mistakes with medications to the point I've had to file a report with the State! big turnaround with staff and so much more!
The average user rating for nursing homes in Georgia is 2.9 out of 5 stars based on 869 ratings.
|5 Star||244 ratings|
|4 Star||78 ratings|
|3 Star||55 ratings|
|2 Star||72 ratings|
|1 Star||420 ratings|
This nursing home is horrible, mistakes with medications to the point I've had to file a report with the State! big turnaround with staff and so much more!
Well first thing i would like to say is the nurses dont change peoples diapers like there soiled so if u bring your family here expect this for sure; second thing id mention is when your family needs therapy they dont really do that they get them out of bed to sit In front of TV my family still isnt better & was at this facility for 45 days third thing is your family needs more time & u have to work with front office people about assistance helping u getting him placed there is like a act of congress there names are marsha or Deborah williams they will argue with u & not get a thing accomplished forth thing i would say is clothes can never be found with or without there names. Over all I'd have to say this place is no good for no one not even a homeless animal. So please if u have other options go with the others unless u don't care.
I can't give a rate of -100. This place should not even be in operation. I can't see how it is safe to put 4 residents in 1 room. If there was a fire they would never be able to get the residence out with all the furniture and medical equipment in the way. The ceiling is caving in and the weight from the roof is bowing the windows. The A/C vents haven't been cleaned in about a year and they blow down on the residence food while they try to eat. When I was there to see my Father n Law a resident used the bathroom on herself and they let her sit there soaked for over 15 min. During this time there was 2 workers sitting behind the desk not worried about it. I said something and they tried to tell me she spilled a drink on herself. I was there when it happened and nothing was spilled. The 2nd day of his stay they didn't even feed my father n law till we said something around 9 PM. The pictures they show in this site is not what this place looks like. The walls are stained and damaged, there is molded vomit on the chair, the metal doors are rusted and the plug sockets are rusted as well. I'm pretty sure there is black mold where the ceiling is falling in one of the rooms. I don't believe the bathroom has been cleaned in a few months. There is urine standing around the base and is smells awful. I will be reporting this to the State, Fire Marshal and The Health Department. I have proof of every statement in this complaint. Please don't leave your loved ones in this place.
Wow, where do I begin. Was admitted at 6 pm on a Friday night, April 27, 2018 one hour before shift change. We did not see any staff for 2-1/2 hours. A female staff came in and told us some things . . . not much of any on boarding. We were told her meds were ordered per the hospital records and would arrive around 9 pm. That did not happen. Her meds arrived at noon the following day. She was in tremendous pain from three fractures and had come out of a hospital stay of 9 days. She was placed in a room on a wing of all men . . . some very verbal while sitting in wheelchairs in the hallway. I actually slept with a gun under my pillow that first night. Her shower scheduled was Tuesday and Thursday of which she got neither. On her discharge day we asked for a shower and did not receive. The food was deplorable to say the least. On Tuesday, mom got a roommate at 9 pm. There were multiple empty rooms so why did we get the roommate. My mom has medicare and Humana as supplement. Most everyone at this facility was on Medicaid . . . so why did WE get the roommate? No one could answer that question for me except we did not ask for a private room. No one even asked what type of room we wanted. On Wednesday she got pork (again), a small scoop of mashed potatoes, and three pieces of zucchini for dinner. She did not get her roll, her fruit, dessert or something to drink. I took the tray back to the cafeteria and they said if she's on the third floor (of which she was), then they always run out of food. Not once in the 7 days at this facility did we ever get the food that was posted in the hallway menu. Supposedly there was a doctor on staff. We never saw her nor did she make contact with me or my sister. If you go on their website, there is no way to leave a review. There is a phone number to call 866-300-3257 to give a verbal review. Try it . . . you'll get the same attitude that most of the staff had at this facility. Rude and uncaring. The only saving grace was the OT and PT department which is its own separate company. They were awesome and my mother was able to get out in 7 days. The director of mom's assisted living facility came for a care plan meeting (which was on our 5th day!) and decided that this place looked and acted like a homeless shelter and she didn't feel it was safe for my mother to stay. So we moved her three days before the facility wanted to release her. My question is "how is someone suppose to get well" in a facility that can't even provide a good meal? If you have to put your loved one at this place, make sure you are their advocate and you can visit during the day and in the evening.
I refuse to recommend anyone to your center. Not even if someone was desperate to lose their loved one. Because of you a family is missing a loved one!!!
I have been in health care for over 20 years and was surprised and disheartened at the care my family member received. The staff is lazy and many seem barely competent. They routinely ignore the patients and their families and spend much of the day sitting at the nurse’s station chatting.
Nurse call buttons were often ignored, sometimes for several hours, even though the patient room number was displayed at the station. Worse, “out of bed” alarms that ring when a patient gets out of bed or their wheel chair when they shouldn’t were also ignored. I myself helped a patient off the floor and back into her chair when her alarm had been ringing for almost 20 minutes.
My mother spent six weeks at Pruitt undergoing rehab and either I or one other family member visited every day. Not once, I repeat, not once, did any staff member acknowledge us, say hello, offer unsolicited updates on our mother’s condition or ask if there was anything they could help us with. They were at best indifferent but more often nasty and rude to both the patients and visitors.
The food is poor, was never hot and was dropped on the table or bed tray “as is”; the “warming” covers often not removed and the sealed items like juice and milk rarely opened, even for patients that could not do it for themselves. Although they ask that a menu request be filled out daily for the patients, on several occasions the wrong food was brought and, despite requests for adjustment, the correct meal never arrived.
Phone calls to the professional staff and managers were often not taken which I understand. People are busy. However, despite leaving messages, return calls were rarely done leaving family to recall multiple times.
Perhaps most distressing is the fact that on two occasions that I personally witnessed, the wrong medication was administered to my mother.
I could say more but you have the idea. Please consider an alternate facility for your loved ones if at all possible.
Horrible! They left the urinal on the bedside table for days. They returned my dad to the wrong room and left him there… I had to find him. They filled out paperwork and checked the box that they had discussed it with me…. which they didnt.
Think twice…I placed my parent for short-term rehab..within 3 days she was medicated courtesy of a LPN having access to the "emergency kit" . Good old Dr Harvey covered up for her. 4 days later I found my Mother in the same depends as I put on her at 10pm the next day at 11. Feces and urine were on her and all linens. She was again overmedicated I asked the nurse what did u give her? He said nothing.. I said then get an ambulance of course he did not he knew exactly what was wrong with her. She was admitted to the ER dehydrated and no surprise UTI. This 1 star rating is way to decent. DO NOT EVEN CONSIDER THIS PLACE
I would never recommend this facility. Care from the physical Occupational therapy staff was good however that is the end of anything positive to say. Even that was not the 7 days a week as promised. They are severely under staffed and there is an attitude of I will get someone else to help you not my job. Simple things like a washcloth or fresh glass of water seem needlessly very difficult to atttain. A 40 minute wait for help to the bathroom was way to common. A weight gain of more than 12 pounds in a single week had to be called to the staffs attention. We were told at a care planning meeting that there was no release date planned and were led to believe there was expected to be another release planning meeting scheduled only to be told the following Fri. that she had to out by Mon. They released her with no homecare equipment at all.
I GIVE THEM 1 STAR… MY AUNT WAS IN THIS FACILITY FOR 1 MONTH AND SHE WAS MAN HANDLED BY THE STAFF AT NIGHT.. WHEN SHE WAS DISCHARGED WE HAS TO TAKE HER TO THE ER DUE TO SHE HAD FLUID IN HER LUNGS IN WHICH THEY WERE NOT WATCHING AND SOME OTHER THINGS GOING ON. THE REHAB PEOPLE CALLED A WEEK AFTER SHE WAS DISCHAGED FOR COME OUT TO SEE HER , BY THAT TIME SHE WAS IN THE HOSPITAL. I WOULD ADVANCE NOT TO SENS ANY ONE TO THIS FACILITY.
This facility had the worse customer service of any center I visited. When I visited the place, the admissions coordinator was not available. I attempted to call the next day, but was only able to leave a message. My daughter went by there in the middle of the next day in an attempted to speak with, but the coordinator was unavailable then as well. After leaving several message for both the admissions coordinator and the director of admissions, I gave up. A week later, I still have not heard back from neither.
In the light of recent media disclosures of nursing staff allowing WWII vet to die in agony, and then the nurse in charge perjuring herself in legal deposition, I would not put anyone in this facility. Real disgrace.
I was sent here after surgery at St. Joseph's Hospital for rehab. Let me say firstly, that I have NO complaints about the rehab services provided. The rooms are teeny, tiny, and way too small for two patients. There were some staff members who went above and beyond expectations, and others who seemed to just be making time. I was provided with a bed side commode which was squeezed between the bed and the wall, and usually changed only after multiple requests and many hours had passed, and after the odor was intolerable. There were many problems about
getting my medicines when I was supposed to. I had no place to sit except for my wheelchair or a straight backed chair, which I could not sit in because of my back. If the bed had not been so bad, I believe I would have improved much more quickly. I was only "allowed" a shower twice a week. My bed was never changed the whole time I was there. I believe many of the problems were caused by under staffing. Once again, many of the staff members did excellent jobs, however, the system made that difficult.
There were long term patients yelling, threatening, wandering around in and out of my room. This is just the tip of the iceberg.
Upper management does not seem to be able to resolve matters efficiently. Staff is nice but simple matters are never able to be handled adequately. Laundry is a big issue. privacy is a big issue. Very cramped patient conditions. State inspectors could do the families a big favor by popping in unannounced. Inspection time always runs smoothly since they know you are coming. Water is not in front of all patients at all times. Glorified babysitters and medication dispensers.
The whole staff except admissions was bad
This is a very beautiful and well equipped facility but they are NOT willing to work with people with memory issues. They kicked my mom out after only a few days. They should of said they don't want to work with patient's with memory issues in the beginning; because they knew about her mental state when they accepted her. They were extremely rude about her leaving. It is very hard to get someone placed in another facility; when they are not leaving a hospital. There's no way I would ever use this facility again or recommend it to anyone. If I taught my students the way they treat their patients then I would have been fired long ago. I think most of the problems were from the physical therapist not wanting to do their job and the rudeness of the social worker.
NO meds given first 18 hours… except one wrong one. Did not turn patient who had bed sore. At all. Long time to get to patients. Bells ringing without being answered promptly. Had to ask for breakfast. Seriously consider another place. I hear the PT there is wonderful, though. And to their credit, there are a few nice people there. Other than that -- don't go.
This company cares only for the zeroes after the dollar sign and keeping their fancy cars; no compassion for the residents whatsoever. It is a depressing place to work or live. The ceilings are moldy from poorly- or un-repaired leaks; the kitchen serves stale bread and fresh fruit maybe once a year; the scabies infestation was never acknowledged and thus persists; and the administration is incompetent and racist. Patient neglect is rampant: patients are frequently left in dirty diapers, dehydration is common, showers are basically non-existent, call bells are ignored for hours, and there have been way too many avoidable deaths. Unfortunately, they seem to pass state inspections, indicating that this company is full of incredibly skilled liars. This is a horrendous company and needs to be shut down. Do not send your family members or friends here. I would not wish it on my worst enemy.
When you go to Scepter for the first time, look at the faces of the residents. I did. You will see a calm peace on every face that comes from love and care given to them by the staff. When a resident speaks to a staff member, that person looks the resident in the eye and gives them their complete attention. The resident has a feeling of self-worth, knowing they are respected and what they are saying is important.
My Dad was at Scepter 4 years. He lived on the "Wings of Hope" with my Mother. The morning he died, many of the staff came in very early, hours before their shift, just to be there and with him and to show their respect for him. We were in awe of such kindness.
The executive staff knows exactly what is going on with each patient, down to the medications or changes thereof. They feel responsible for everything and make sure the caregivers have everything they need and are doing their jobs as expected. They have an open door policy for family members and residents. The nurses and CNAs are constantly on the move, NOT sitting, but checking on each person. A precise daily record is kept on each resident.
The activities and social events exceed all expectations. They are geared for each patient's ability. They know what each person enjoys, and stay with them to help.
My Mother has dementia. She has been in the " Wings of Hope" (a separate secured environment) at Scepter going on 5 years. They have a nurse and CNAs exclusively for them. When we visit, she is in the Community Room in the Wing of Hope. They have clothed tables to eat and for activities. It is always decorated for the next holiday. One whole side of the room is windows, making is a cheerful environment. She always tells me she is happy. On one of her better days, she asked me to make a list of each caregiver's name so she could thank them personally. She said: "I know I'm mostly in a "fog", but I also know these people are SO good to me."
Scepter is an answer to prayer. Scepter is not fancy or showy. The resident's rooms are quite large with large windows. It is extremely clean and smells good. The food is really exceptional, carefully prepared for each person's special needs. My Mother is a chocking hazard, so her food is chopped very small. By far it is the BEST place you can let your loved one feel they are HOME.
Lack of staff needed for number of patients resulting in neglect of residents
Food is bad
This nursing home is the worst ever because they steal jewelry and the administration is downright nasty and the medical staff is incompetent and elderly patients end up critically ill in the hospital.
My father died recently. Unfortunately , we were told he was not teminal. But needed long term skilled nursing, and rehab. He was at Pruitt for 11 days. Put in a shared room. With maybe 8ft. Of space No chairs for us to sit on.. Laying up aginst a dirty white wall, facing a white cutain. He said he was in prison. He was never moved from the room . Never saw ANY view . Within 11days, suffered dehydration and renal failure. We took him home for hospice care. Because, Now, he was terminal. 11 days!
Do NOT put your loved one here! The nurses were rude. And acted like we shouldn't bother them with any questions, or concerns. And barely acknowledged us.
They do a great sales job. And the place looks decent. But, the nurses were the worst!
I would highly suggest you do not put anyone here if they need attention ,and care.
The salesman was amazing and while I knew he was doing a job and selling the place, I was severely disappointed in the facility AFTER my mom was placed here. My mom has required supplemental oxygen 24/7 for the last 4 years. Fifteen minutes after arriving at the facility, she needed to go to the bathroom and couldn't get there because of the short length of the oxygen tubing. So, we called for a nurse. She came in and said "just disconnect it and go to the bathroom"…My mom ended up being wheeled out of there alive, but I should have paid attention to the first red flag. The second day she was there, she was taken to physical therapy, where she was having significant breathing troubles, was dizzy, short of breath, etc. After FIVE minutes, it was realized that the therapist didn't turn her oxygen back on after disconnecting her from the portable oxygen. Incidents like this happened repeatedly. I could go on and on…but, I think you get the point….do not be fooled by an amazing sales staff (who I'm sure have absolutely no idea what happens on the unit floor). Thankfully my mom was coherent while she was there, as she was given incorrect dosages of her meds on numerous occasions, which she refused because she knew what she was supposed to take. I am extremely grateful that they were able to keep my mom alive…but I would definitely NOT recommend this place to anyone and would NOT let my mom return there.
My Uncle was placed here from the Hospital on Saturday, 9/24/2016. He has a type of cancer that has left him with a gaping wound and exposed bone over most of his left forearm and another over 1/4 of his head. These wounds require powdered antibiotics daily and the dressing on his forearm requires changing daily. As of yesterday evening, 9/27/2016, the bandage had not been changed during his entire stay and no antibiotics applied. He has had this blood and infection soaked bandage on since Saturday morning. He is so weak that he can barely get out of bed and certainly cannot take a shower and he cannot have water beating down onto these open wounds. They tried to make him take a shower on Monday but since he could not, they just have not bathed him. He has not been bathed since Friday, 9/23/2016 at the hospital. I reminded who I thought were two nurses on Sunday night (it turns out that one of the women was actually the Nursing Home Administrator) to change the bandage and it was not done. I reminded a nurse on Monday night to change the bandage and it was not done. I reminded the same nurse on Tuesday night to change the bandage and confronted her about why it had not yet been done and was given the excuse that it was not on "her list of things to do" and therefore not her responsibility. My concern is that if The Brian Center can neglect such basic and medically necessary needs even when they have a family member prodding and reminding them, what are they neglecting with these patients that is not so obvious and who do not have a loved one in there each day to check behind them? We will be moving my Uncle as soon as I have made arrangements for in home care and my advice for anyone looking at this place for a loved one is to keep looking.
I don't think its a place to send your loved one.Because she had several bed sores that wasn't cared for. I wouldn't recommend this place.