In the light of recent media disclosures of nursing staff allowing WWII vet to die in agony, and then the nurse in charge perjuring herself in legal deposition, I would not put anyone in this facility. Real disgrace.
|5 Star||33 ratings|
|4 Star||10 ratings|
|3 Star||6 ratings|
|2 Star||11 ratings|
|1 Star||71 ratings|
In the light of recent media disclosures of nursing staff allowing WWII vet to die in agony, and then the nurse in charge perjuring herself in legal deposition, I would not put anyone in this facility. Real disgrace.
Lack of staff needed for number of patients resulting in neglect of residents
Food is bad
My father died recently. Unfortunately , we were told he was not teminal. But needed long term skilled nursing, and rehab. He was at Pruitt for 11 days. Put in a shared room. With maybe 8ft. Of space No chairs for us to sit on.. Laying up aginst a dirty white wall, facing a white cutain. He said he was in prison. He was never moved from the room . Never saw ANY view . Within 11days, suffered dehydration and renal failure. We took him home for hospice care. Because, Now, he was terminal. 11 days!
Do NOT put your loved one here! The nurses were rude. And acted like we shouldn't bother them with any questions, or concerns. And barely acknowledged us.
They do a great sales job. And the place looks decent. But, the nurses were the worst!
I would highly suggest you do not put anyone here if they need attention ,and care.
I don't think its a place to send your loved one.Because she had several bed sores that wasn't cared for. I wouldn't recommend this place.
Dignity. Respect. Caring. These are three words that are not understood or embraced by the staff at Pruitt Health Brookhaven (PHB). My mother stayed at this facility for 10 months until her failing health required her to be moved to a hospice, and she passed away shortly afterwards. The two words that I feel best describe her experience (and mine) while at PHB was: gut-wrenching.
Finances and economics required moving my mother from her comfortable assisted living facility to a nursing home last Spring. PHB was recommended to me as “one of the top rated nursing homes in the state of Georgia”. I’m not sure how the state’s rating system works, but my words of caution to anyone reading this review is this - if PHB is one of the top rated nursing homes in our state, I shudder to think what the experience at some of the other facilities must be like for patients and family members.
Let’s begin with the physician and his assistant. I was told that a doctor would visit my mother on a regular basis and that I would be kept updated on her condition. It took almost two months of begging, pleading and making a pest of myself before I finally was able to get a physician’s assistant to call me, and shortly afterwards I received a short voice mail from the facility’s doctor telling me about his visit with my mother. That was the first and last time I ever heard from the medical staff. So much for caring. I realize that a 90 year-old woman is only going to get so much attention, but when you read Pruitt Health’s mission statement and brochures, there is fantasy and there is reality. And the reality is, caring and respect and kindness just do not exist.
Let’s talk about customer service. One of the primary roles for the family of a patient is to be an advocate, and communicate with the staff, seek information, and ensure the patient is receiving care and being made as comfortable as possible. When you call the main number at PHB and ask to speak with a staff member, your average hold time is 5-10 minutes and maybe, MAYBE, the person you are looking to speak with will pick up the phone if the receptionist could be bothered to page them. There are no direct lines for staff members, and for the most part you will not be provided with email addresses or cell phone numbers. The only way to ensure you can actually speak with a staff member is to travel to the facility. In my case, that was not an issue for the most part because I lived nearby, but I also travel frequently as part of my job and it was a maddening experience to try to reach nursing staff, case workers, etc. by telephone.
Let’s talk about patient care. My mother had advanced Parkinson’s and was wheel chair bound, so she required help with just about everything, including going to the bathroom. I was absolutely mortified to hear that the average response time when she pressed her call button was at least 30 minutes, and sometimes an hour or more. She once told me that she overheard the staff complain about how often she rang her call button. I met with the head nurse for the east wing and he informed me that his staff strives for a response time of 15 minutes max. He may have said all the right things but at the end of the day I have to believe what my mother told me and the attentiveness and responsiveness of the staff left a great deal to be desired. For the most part I also found the staff had a great deal of “attitude”. It takes a special kind of caring person to work in health care, and I have been fortunate to meet many of these special people. I did not meet ONE PERSON who exhibited those qualities at PHB. Sometimes a smile, a kind word and making an effort to provide comfort can make all the difference in the world. My mother was a proud, fiercely independent woman and she hated the fact that she had to be in a nursing home. Most of all, she hated losing her dignity. Needing help going to the bathroom, needing help getting a shower, needing help going to the dining room to eat. There are some very simple things that could have been done to provide her these services with a degree of dignity and respect, and that did not occur.
I do need to acknowledge a few positives. The head nurse for my mother’s section did provide me with his cell number, and whenever I texted him with a question or to ask that someone on his nursing staff take a look at my mother, he always responded. He met with me when I asked for a meeting. The case worker assigned to me actually provided me with an email address, and that became our primary way of communicating. She was fairly responsive to my questions and concerns, and that helped me keep my sanity. The on-site beautician that washed and styled my mother’s hair every week or so was always very kind to her. I appreciate these folks, but quite honestly, aren’t these things part of the job? Part of providing patients with dignity, respect, and care? As well as to family members?
The last part of my mother’s experience with PHB occurred after she passed away. I communicated to the nursing home that my mother had passed and let them know I would be stopping by to collect her belongings after the funeral had taken place and when I could collect myself. I also contacted PHB to let them know the date and time when I would be coming over to collect my mother’s things. You can imagine my shock when I walked into my mother’s room and it was already inhabited by a new patient! And the staff had packed up my mother’s belongings and had put them in a storage closet! Never thinking about possibly emailing or calling me to let me know that they had done this. After waiting in the hallway for 10 minutes, a case worker came to see me and two staff members wheeled out the three boxes of my mother’s belongings. Needless to say, I was so angry I could barely speak. I don’t know what the rules are with Medicaid, and when a room is surrendered after a patient passes, but here is what I DO KNOW. It would taken someone less than a minute to write me an email or call me to let me know what the situation was, and why. No one cared to do that. Not to mention only one person offered any condolences. I cannot help but say these are heartless, soulless people, that have absolutely no understanding of the words dignity, respect, or caring. And the thought of staff members touching all my mother’s belongings makes me sick to my stomach.
I am not an expert on nursing homes. This is the first time I have gone through this experience, and I hope it will be the last time. I realize life is all about compromise and managing one’s expectations, but my mother deserved better. Better care, better attention, and being treated with dignity. And with respect. Someone I know who deals with nursing homes and the whole Medicaid application process on a daily basis said something to me that really resonated when I was complaining to him about the care my mother was receiving at PHB - “You can’t expert first class treatment from second class people.”
I think it is pretty clear by now that I would never recommend this facility to anyone faced with the decision of putting a loved one in a nursing home, and I can only hope and pray that your experience, and your loved one’s experience, does not mirror what I described here. It was absolutely gut wrenchingly miserable. I felt like I never was in control, could never really get a sympathetic ear, and that these people were just waiting for my mother to die so they could fill the room with the next patient. And then they packed up her things without telling me so and that was that.
Budd Terrace at Wesley Woods gets 10 stars in my book! My mother has been a long-term resident at there for nearly a year, and the medical and nursing care she has received during this time has been truly excellent. Medical issues are immediately diagnosed, PAs and/or her doctor follow up promptly if needed. If outside services are needed the staff help organize appointments, transport etc. Communications with staff about any concerns have been excellent. Everyone-from the doctors to the maintenance crew- treat residents, coworkers and families with dignity and respect. The atmosphere is peaceful and loving. Residents can enjoy a wide range of interesting and meaningful activities that are on offer every day. Wesley Woods is a community, and my mom feels safe and happy at Budd Terrace (a far cry from the physical and mental abuse she suffered at another for-profit facility that is on the news today for letting a patient die from neglect) I highly recommend Budd Terrace to anyone looking for a place that will provide their loved one the care they deserve.
New changes at North East Atlanta Health and Rehab. Seeing a difference everyday. Refreshing to see smiling faces.
My dad is at Pruitthealth in Decatuer Ga. I first want to thank the facility for accepting him there will receiving treatments at the veterans hospital. If I had know how unprofessional the nursing staff and unit secretaries were I would have explored other homes for my father. My dad has been running low blood pressure I called at 12;09pm because my father told me his pressure was low again I asked if there was any way possible someone could recheck his blood pressure the response was sure. After about 3 hours I called back and his pressure still had not been taken I then spoke to another nurse and she said she would tell his nurse. It was 7;16m before my father's blood pressure was taken and it was 82/60 that is low there was no on call physician notified of status. I live 4 hours away and he's just there until he completes therapy and then back home. Seems like the stafff would answer your question if you're on their emergency contact list as I am. I have been dealing with these attitudes since dad has been there. I am a nurse so I take extra time to talk to resident's family and reassure them that we are doing everything to make their stay pleasant I have not received that at all. The facility is not clean it has a old mildew smell to it. Dad says the food is not fit to eat. The staff is very loud and really doesn't care what comes out of their mouth. There has not beed a time that I have called and got a decent response always pushing me to someone else and his nurse is always at lunch or on the cart and cannot be disturbed when asked to speak to charge nurse she's always on the cart too. My dad is alert orient x's 5 he knows what's going on and what's being done and what's not being done. My dad is peculiar about his hygiene when he ask for a clean washcloth in the morning the response he gets is we don't have any yet. Dad is under VA contract so I know the facility is being paid well to house him for this short period of time so why can't he get the proper treatment he deserves. I spent all day Monday trying to get a blood pressure taken. I'm not one to throw my father somewhere and forget about him he is very important and close to my heart and I cannot stand to see him mistreated. I visited him last week and its just not my father there was another resident that had fallen and was sitting on the floor and I saw this with my own two eyes I'm sure he was assisted up but had I not told the nurse who was down the hall I don't know how long he would have been down there. You have to have a caring and compassionate heart to work in the medical field. If you're there for a pay check you need to find some other profession. I honestly cannnot rate the facility at this time because it would not be good and I defintely would not reccommend anyone to place their love on there. It's got to get better. I would like to discuss these issues with the administrator which I intend before my dad leaves. If you have another choice of placement for your love one please consider it unless you are right in the same town and can visit on a daily basis.
When I visited the facility everyone was extremely professional & friendly. That quickly changed as soon as I admitted my father. The quality of care here is sad. The attitudes from the nurses are disgusting! I consider myself to be a reasonable person & I understand most medical facilities are understaffed so I didn't expect them to act as his personal nurse but his stay was horrible. The rudeness was unacceptable. I removed him after one week & he asked me no matter how sick he was or got never to send him back to that place!
Terrible service to clients. Long waiting periods for response to call lights. Very, very bad food. Just bad all around. Can not say one good thing about the facility or the care the clients receive. Housekeeping poor, bathrooms not clean, room floors dirty. They run out of towels and gowns, so they have a good excuse not to clean clients. Medications found in patients room. No one is accountable, you can complaint to 10 people, but it is your fault you did not complain to the right person. If client does not have daily family visits they are in the wrong place. Would rate it -3 on scale.
This place doesn't deserve a 1 star rating, terrible place. The staff's only concern is their paycheck. This place should be shut down.
Our mother spent the last two weeks at Northeast Atlanta Health and Rehabilitation Center, leaving last Saturday, April 4th. She was there for the purpose of recuperating from a fall and pneumonia. She requested a private room and since the only one available was on the nursing home side, she took it.
Our experience at your center. on the whole, was not a positive one. There were some people there who were lovely and helpful, and the therapy that Mom received was very good. However, some of the nurses were rude and less than professional. The odors of urine were so overwhelming in the hallways that we stayed in Mom's room as much as possible. Is this situation due to having too few people on staff, or are the staff not keeping up with what they should be doing?
Mother is something of a picky eater. So, we brought food from home which we had to microwave. The microwave was absolutely filthy. We put paper towels on top of and underneath her food. Mother's sheets, it seems, were supposed to have been changed every day. However, they were changed only three times over the course of two weeks.
Mother's night nurse was very sullen whenever my sister and I approached her with any question regarding Mother's care. She would give us the answer that she felt that we wanted to hear and then not follow up on the request as she said she would. Mother was to receive acetaminophen for pain at 6PM every evening. Often she didn't receive this pain medication until after 7PM and one time not until after 8PM. Finally, with only a couple of days left at your facility, she told us that she had to come back from working in the dining room; so, she was unable to get Mother her medication at 6PM. We wish that we had known that earlier. Another time, this same nurse tried to have Mother take several medications at once. Mother asked what the pills were and was told that they were her usual pills. Again, Mother asked what they were. She was advocating for herself and wanted to be sure that she was being given the correct medications. Mother asked this nurse why she was always so mean to her. The reply was that she wasn't mean to her and then turned and left the room. If she wasn't mean to our mother, she was, at best, rude. We realize that she may have been used to dealing with people who could not speak or make themselves understood. My mother is/was quite able to communicate clearly.
We can't imagine that anyone would want his/her mother or father to have to endure what my mother did at thisfacility. Under no circumstances would I ever recommend this center to anyone. It seems to me that whoever is in charge would strive to create an environment that is respectful of the needs of those who need the care that this facility professes to deliver.
My mother has been at Rosemont for almost two years. While the CNAs and support staff are caring, they are extremely overworked. The staff-to-patient ratio is among the highest I've seen. Even when census (head count) numbers were up, they kept the ratio at the absolute maximum limit allowed by the State of Georgia for months instead of adding staff as their occupied bed numbers increased.
As a matter of fact, if it weren't for the CNA staff, a couple of the charge nurses and their commitment to the patients, I would have relocated my mother to another facility in 2014. They work tirelessly and accommodate me to the best of their abilities. However, they simply are saddled with too many responsibilities and too many patients most times. My mother has had three UTI's (urinary tract infections) in the last 18 months!
The meal quality has declined, as I don't think they have a permanent Dietician at this time. The two cafeterias closest to the main entrance are well maintained during daytime business hours. This is when the families of potential patients are given tours. However, many evenings -- shortly after the dinner hour in particular -- the front entrance halls smell of feces or urine, because the small evening staff hasn't had a chance to change patients and get them ready for bed yet. They are too busy emptying the cafeteria of patients and piling them up in front of the nursing stations.
Most importantly, the wound care at this facility leaves a lot to be desired. Again, because staff members are stretched so thin, they simply are overwhelmed with duties designed for far more people.I have witnessed quite a few seasoned and capable employees leave to go elsewhere because of the workload and pay.
If your parents are at Rosemont, be there often and be vocal about the deficiencies in staffing and visitation accommodations (such as chairs or love seats for family members to sit on while chatting with a loved one)! Remember, THE SQUEAKY WHEEL GETS THE OIL!
Both of my parents have been residents at Rosemont since November 2013. I visit them almost every day, and at different times during the day and evening. Having said that, I believe that I can provide a fair assessment. My 94-year old father is very happy there. He sometimes complains about the food but enjoys interacting with the staff and residents. He very much likes being able to move freely through the facility and within the interior courtyards. My Mom is confined to a wheelchair with moderate Alzheimer's disease. She receives a great deal of attention from all staff and clearly feels safe and cared for.
I am always contacted about any changes in medication or concerns. Also, the nurse practitioner has always responded to any concerns regarding my parents' health.
My mother was there for rehab and my family's experience was terrible. My mother fell out of the bed twice and the alarm to alert the staff when patients get out of bed constantly stayed off. She missed several appointments due to scheduling and transportation issues. The staff rarely answers when she called for nurses at the front desk. I have observed approximately 7-8 nurses standing around the nurses station talking about personal issues that don't involve the facility. My Mother's call light had been on over 30 minutes. Most of the nurses and CNAs of a sorry excuse to the medical profession. I would not recommend the center to anyone.
My dad has passed away, but while at Grace he got what he needed. Was everything perfect? No, but it's perfect at home either. Those people took care of my dad because I could not. He was clean most of the time when I came by and I went by alot. My daddy was no easy dude to care for. His disease often made him agitated and you had to leave him alone until he calmed down.
Rosemont at Stone Mountain is a Nursing Home at 5160 Spring View Ave, Stone Mountain, GA 30083 Had Hoyer lift dropped on relative leg, then complaint about pain was dismissed for two weeks. When Rosemont finally took complaint serious and did x-ray at their facility, Rosemont said that leg was fractured, but two other medical facilities stated that there was a major bruise. Yes, glad there was only a bruise. Rosemont ran out of heart meds that was needed after five-part heart surgery. There are other issues I can recall, but my point is these folks at Rosemont are incompetent.
My husband was operated on at Emory for a glioblastoma (brain tumor) He rehabbed at Budd Terrace. This was April of 2013. It was a disaster. The therapists were good but the rest of the staff was unfriendly, incompetent and had "attitude," The food was so bad that after 2 days, I bought a little refrigerator for his room and brought in all his meals. I, or a family member, was there all the time and we constantly had to ask staff member to change his linens, clean him up or help in some other way. If we hadn't been there, lord only knows how long he would have stayed unclean. What a disappointment to think Emory would be associated with a place this dismal and poorly run.
After my father was sent from this nursing home/rehab facility to N'side for a basic "UTI" test, he was found to have full blown Pneumonia and sepsis poisoning…..in other words…..they KILLED him. Dr. O never checked him out or listened to his chest and neither did the nursing staff. They are murderers!!!!!! If you love your loved one……keep them away from this facility. Please, listen and don't go!!!!!
My father was a resident at Budd Terrace for over 6 years. He arrived near death and was put in hospice. Due to the good care and the attention of the speech therapist, he was out of hospice and back to better health within 6 months. He enjoyed several years of active lifestyle and enjoyed playing with his great grandchild every week. We feel he received excellent care in clean surroundings. The meals were good, care was good, staff was patient with him. I would make the same decision again if it was 2007 again.
My dad was a resident at Grace Healthcare. Dad was neglected terribly. They did not bathe him as regularly as they should. He was usually unshaven and smelled of urine and poop. I went in there on several occassions and cleaned him up. I expressed my concerns to the director of nursing and nurse managers. They only seemed to care about protecting their pathetic nursing and cna staff. I even found loose narcotics in dads be, proving the lpn did not standby to make sure that he took his meds. Dad is diabetic, has prostate cancer diagnosis, has dementia and hypertension. She definitely should have stood by to make sure he took those meds.-assuming those were his pills- Residents wander into other rooms. Dad ended up severly dehydrated with dangerously low potassiums levels. I had him taken to a local hospital. Dad hasn't walked since. Before this, dad was walking on his own-he didn't even need a walker or can. Now he is bed ridden because of the incompetent and neglectful care of Grace Healthcare's nursing and cna staff. They stole dad's good quality of life away from him. They will answer to God for the evil they have done. They neglect patients place in their care. They should be shut down by the state. Problem is, the state doesn't seem to care either. I sent them in there to see the mess of this place before they made dad sick. The state did nothing to correct their offenses. Now I am having a difficult time finding a medicaid bed for daddy in another facility. I refuse to put him back in Grace Healthcare. It should be called Grace HELLcare. They don't deserve a star!!! If this site made it possible, I would not give this hellish place a star at all.
After 30 days in this place my 83 yr old mother lost 12 pounds - went from 110 down to 98.5 pounds. She also had a bedsore which they did not tell us about and we discovered when we got home. My mother died 3 days after leaving this facility. She might have declined anywhere, but they certainly did not slow down the process. DO NOT TAKE YOUR LOVED ONE to this place unless you are ready to have someone stay with them 24/7 and you are ready to constantly stay on the staff to do their jobs.
My family became aware of Rosemont when we were searching for a new nursing home for both of my parents. They had been staying in a beautiful nursing home, with very abusive staff and administration (looks can be deceiving). When we first toured Rosemont, immediately we felt a welcoming warmth from the administrative staff, and a sense of "hominess" as we continued the tour and observed residents and nursing staff.
Having both of my parents there for two years now, I can tell you that our choice to relocate them to Rosemont was the best decision. The administrative staff is knowledgeable and very helpful. They cater to the residents' needs, as well as those of the family. Every staff member from maintenance to nursing, dietary, laundry, etc., cares about the residents and take great effort in maintaining their safety and health, as well as their happiness. It's commonplace to see all staff interacting with residents in a positive, upbeat manner! The Activities department keeps the residents engaged, and offers daily activities as well as trips off-site for entertainment and dining.
The facilities are clean and there are no unwanted smells (and that includes cleaning products that can be offensive and unhealthy). The daily menu is appropriate for aging individuals - healthy and tasty. Fruits and other snacks are available throughout the day for the residents.
Most importantly, we have had no medical/health issues with my parents. Visiting doctors and their staff are quick to address and treat any concerns they find, or that families bring to their attention. There have been no bedsores or any kind of neglect. Nursing staff has been attentive, interactive, and knowledgeable.
If you are looking for a nursing home that provides total care for your family member, I would certainly recommend Rosemont at Stone Mountain and the warm family environment it provides.
If you have a loved one that requires the services of a nursing home, I would NOT recommend Budd Terrace (Clifton Rd, Atlanta); I strongly encourage finding somewhere else. I don't even believe Budd Terrace Nursing Home deserves 1 Star! If you are expecting friendly faces, compassionate hearts, and good attitudes from the staff, you have gone to the wrong place. You CAN, however, expect most of the staff to be unattentive, rude, and get annoyed when you ask for something from them. Albeit, there are a few employees that provided the minimum expectations, but not enough to change my opinion of the horrible 2 day experience I had with my loved one there.
ABOLUTELY, 100%, WOULD NOT RECOMMEND A LOVED ONE BEING LEFT IN THEIR "CARE"!!
My mother has been at this facility for several weeks. The management and communication between staff member is very poor and staff is often rude. Messages are not related to the correct department and things go undone. A malfunctioning paper towel despenser, though reported, took over a week to be fixed. This concerns me because it indicates the CNA's and Nurses were not washing their hands between patients. There were not towels or other means to dry hands so one can only assume they are not being used. There is a general attitude of "that's not my job so I don't care" rather than "I will take your issue to the correct department/person" .
I'm unhappy and hope to move to another faciility