1 Star User Review
i was promised my father would have a phone in his room b4 agreeing to let him come here. not only is there no phone,the rooms are not wired 4 phones. the food choices are extremley limited and very unappetizing. both my sister and i slipped on the floors in my fathers room. he had to come here because he fell. slippery floors are very dangerous. though the staff acts nice and friendly when they are showing the property, i am very dissapointed and frightened by what i see here.this facility and the management leaves much to be desired.
Replies to This Review
Thank you for commenting on your experience. We take comments and concerns seriously. While responding to you by this reply may not totally answer your concerns, we would welcome the opportunity to have a personal conversation with you. From reading your comment, it sounds like your concerns are about phones, food choices, and mopped floors.
Phones: Here at Signature HealthCARE of Buckhead, we have just added a new phone system for our express recovery unit. Long term residents may choose whether or not to pay for their private lines or cell phones.
Food Choices: As for food choices, we have dieticians on staff to evaluate individualized dietary requirements. We have custom menus available each day for alternative dietary choices. Our award-winning kitchen also provides meals for the community-based services.
Floors: Our housekeeping staff maintains the building by ensuring all of the floors and surfaces are cleaned on a regular basis. Our housekeeping team posts yellow wet floor signs where they are working to warn those who are traveling in the hallways or rooms. We have received many compliments from our guests about the cleanliness of our facility.
Please feel free to call us and discuss anything further with us. We strive to have satisfied customers.
Sincerely,
The Management Team at Signature HealthCARE of Buckhead