|5 Star||54 ratings|
|4 Star||16 ratings|
|3 Star||15 ratings|
|2 Star||23 ratings|
|1 Star||124 ratings|
Substandard conditions. Nurses aren't happy. Not up to date with technology. Management is substandard.
My mother was recently transferred to Rydal Park for rehabilitation services after a fall. For a facility that has such a high rating, my family and I could not have been more disappointed.
Upon admission, my mom was taken to her room where we waited 20 minutes for a staff member to come in. It turned out the worker was only delivering a menu for her evening meal and it was another 15 minutes until a nurse arrived.
During the course of her few day stay, she was left on a bedpan for 40 minutes, a toilet for 20 minutes and another 40 minutes for someone to answer her call bell to the nurses station. Wheeling her back from PT, an aide told my mother she was leaving her in the wheelchair because dinner was in 1/2 hour. In actuality, dinner wasn't for 1 1/2 hours, the aide just didn't want to be bothered putting my mother back in her bed only to have her help her out of it again. I had that aide removed from any future contact with my mother.
Nurses, PT and OT workers seems kind and gentle but there are not enough nurses. The aides are beyond pathetic. Staff is minimal during the week but almost nonexistent on weekends. Only two RN's cover one large floor on weekends, medications are late being delivered and you can see many call bells lit outside of patient rooms. The care of nurses is good but there are just too few of them. A nurse I spoke with said, "I'm not looking for a pay raise, just more help."
Please reconsider placement of your loved one at another facility. Rydal Park falls short on many levels.
I really wouldn't give them on prong on the star chart. My mother arrived for rehab and it was between a circus and the three stooges. No one keeps you informed nor do they truly explain things. They also failed to put a sign stating family member will do laundry for an entire day so now one of my mothers articles of clothing is lost. So far she isn't even allowed to do much and I am trying desperately to get her moved. The bathroom is between two rooms and that means there are 4 people to share one bathroom. These are elderly people and let me tell you they use the bathroom a lot and for a longer period of time too. The toilet was clogged from 4PM until I arrived at 815PM and the CNA plunged the toilet, why didn't they call maintenance? I have no clue but it still wasn't working properly even when it was plunged. They had a water main break and no water from 3PM even after I arrived they were still using buckets to flush the toilets……..and I don't think they are as compassionate as they are when a family member is there. My mother has all her faculties and sense about her. I would never recommend this place for any type of rehab!!!! Let alone for a loved one to stay on a long term basis.
I am requesting to get in some form of contact with anyone whom has experienced neglectful care towards themselves or a family member or friend that lead to shortening of life or neglectful death due to the lack of care from Sanatoga center located in Pottstown Pa. I currently am filing suit against the center for the wrongful death of my grandmother and am associated with a lawyer that specializes in this field. It was recently brought to my attention that a close friend of mine is about to lose their father due to the same exact to the T medical reason because of the same exact neglectful care being given to him at Sanatoga center. We are both filing individual suits with the same lawyer and with just this review board alone I have seen that yet another lost someone special the same way. I am reaching out to all of those that may have experienced or know of someone who has experienced such neglect so they too can see if they find interest in getting in contact with this lawyer to file suit against this nursing home. In turn they can protect the legacy and integrity of the patient and force change in this nursing home or even if enough individual suits are filed even shut it down so the patients still there may have a better chance at receiving proper care. You can contact me through email at firstname.lastname@example.org where we can discuss details in more privacy and I can give you all the contact information you will need to see if this is something that would apply to your case and something you would find interest in following through. Please help change this system, please help make a difference for the lives of those still at Sanatoga center and your Libes as well. Thank you all for reading and I really hope to hear from you. Jw
The care at Parkhouse has declined significantly in the past year. The aides are shorthanded a day unable to provide adequate care for the residents. My mother was found naked from the waist down in a male residents bed when she was in an alarmed wheelchair and 15 minute checks. She was not kept clean and left to sit for hours with nothing to do
I know of several people moving their loved one out of this sad place which I have done
Nursing staff leaves MUCH to be desired. One didn't use gloves, one can hardly see and had her nose up to the IV pole, one tried to give the same medication in the IV that he just had, he had to get the head nurse to stop the nurse from arguing with him and give him the correct IV meds.,His food that came in from the outside had his name all over it and a nurse placed in it the refrigerator, staff ate it. The transport van lacks A/C in the summer,a nurse lied,There is only one small bench outside for all to sit.
I would highly recommend St. Mary Center! I went to St. Mary after my knee replacement, and the therapy department is amazing! The nursing staff are accommodating and always looking to make your stay with them better.
This place is horrible. My sister is a resident there & she's diabetic & blind. The rooms & bathrooms are old & dirty. The furniture is outdated & falling apart. The office staff has no idea of what they are doing. I have no idea who the Dr. is & can't find out. Looking for someplace else to move her out of there. I had no idea this place was so horrible. If they are making 100m a year they should invest into the repairs. Please think twice before placing your loved one into this hell hole.
Do not send your loved one here for care!! Slow response (up to 18 mins) to call bell rings for help to the toilet especially between noon and 1:30 pm. The aides wheeled my mother to the bistro for meals despite my request for meals in the room to protect her from colds and flu. She was sent to the hospital twice during her stay for respiratory infections; hence poor infection control measures at the facility. [Note: my mother was admitted to Powerback for rehab for a broken clavicle bone.] Upon admission, I explained that I wanted to be an active participant in my mother's care and wanted regular reports on her status. Not accomodated… tests, xrays and changes in meds were done without my being informed. I had to ask questions to uncover what was going on. The last straw was when my mom was sent to the hospital the second time and I came back to get something from her room about 24 hours later. The room had been cleaned out, Valentines Day flowers thrown away and her belongings placed in a box and garbage bags and put into storage without a phonecall to me to come and pack up her things!
It is clear that the money received at this place is not going back into the care of the people here. As soon as you walk into this facility you can see that the brochure is clearly from about twenty years ago, at least that is what it looks like. the paint looks like it has never had a second coat, the floors look like they are moped with dirty water, streaks and all. The put on a good front when you are there, looking like they are spending all their time with your family member, but sneak in on them and you will find your family member is a mess of one sort or another. I also found that they use the patients toilet and sink when on the job. they are also very dirty looking all the time ( the staff) and the patients are not getting a bath but will get bed sours. this place is just a cash cow for someone…
Very hostile place to go to for care
Not a facility you would want your parents to live in, upon every visit I found
it to be short staffed, poor morale among the staff, and my direct contact with
the Director of Nursing: what a joke, she seemed to be lost, uncaring and a
very cold person.
This place is a DISGRACE!!! They absolutely do not know how to care for someone suffering from dementia. It's easier for them if you know how to cre for yourself then they could be on their cell phones and relax. They have a rodent problem and the secretary literally screamed while I ws there because. Rodent ran under her dek. Still a problem since I removed my mother this week, has been for months. I had to give at least one star to write this review but actually I would give them minus 2!!!
If you have a loved one in this facility remove them asap. My 26 year old brother was in this facility for a little over 24 hours and developed an eye infection; my mother informed them serveral times and nothing was done. My mother asked to see the Nutritionist and again nothing was done. My brother started physical therapy and was crying and making pain sounds (he is unable to talk) and the staff at Elkins Crest just him like that for 48 hours. When I called and asked why he wasn’t given pain medicine they first blamed it on the Physician not calling them back to input orders, then hours later the staff blamed it on the Pharmacy. Long story short my brother was taken out of their by Police (they refused to call an ambulance) and taken to Jeanes Hospital and in 2 hours was put into ICU. While driving away from Elkins Crest the staff proceeded to stand outside and wave. My brother passed away a few days later. This facility needs to be shut down!!!!!
My Dad went here for Rehab after his hip Operation. He was able to get around a bit and he was given the recommendation that he could Rehab "better than at home" at this short term facility. He was doubtful at first but a friend of his had stayed here and their family was very Pleased. He truly sang the praises of the staff there. "very helpful and accommodating"
The One Really nice thing was that Everyone was so friendly and welcoming. Of course all Dad wanted to do was "go home" and sleep in "my own bed", but even he admits now that he did "BETTER REHAB there than if he was at home". He would not have been able to walk so far and so quickly if not with the help of the therapy and Nursing staff at Sanatoga Center. thanks to all the staff with great big hearts! You are all GREAT!
THIS PLACE IS A JOKE ,JUST LIKE THE ONE STAR ITS GETTING FROM ME, NO SOAP IN MY MOMS ROOM AND WHEN I ASKED ALL THEY COULD TELL ME WAS THEY DIDN'T HAVE ANY, HOW NASTY IS THAT, WE ALL KNOW HAND WASHING IS THE FIRST UNIVERSAL PRECAUTION, OBVIOUSLY THEY DONT, THE PLACE STINKS AND IS DARK AND DEPRESSING, HOW COULD PEOPLE WORK THERE, I FEEL SORRY FOR THEM, IM TAKING MY MOM OUT OF HERE ASAP
not a place you want for your parents, very understaffed and leadership is
very inexperienced, administrator is unprofessional - yells at her staff, families
and patients, think twice before having your parents here.
If you hear someone say Harston Hall you need to run , walk, crawl, roll, as far as you can. When you hear stories about nursing homes I never believed them to be true until I came to this facility . It was the worst!!! The halls smell like bowel , it doesn't look clean. There 'a always people out in front of the entrance smoking, when many people don't want to be bombarded with cigarette smoke entering a building. There were many times that I pressed the button for someone to come help me in my room and it would take nearly a half an hour for someone to come and see what I needed. God forbid it was an emergency. The communication between myself and administration was no better, things that were suppose to get done didn't get done unless you constantly stayed on there back, I caught one of the administrators in a lie. They said that they did something but never did. I don't recommend this facility to no one!! I'm only giving it one star because some of the nurses were actually really nice, I would have givin it no stars.
I have to say the complete disappointment my family felt after my parent's brief stay at Rydal Park. While absolutely beautiful we found the care to be below average. There are several excellent therapists on staff-Speech and Respiratory in particular. The Nursing Staff is under-staffed and invisible. There were several hardworking CNA's and several extremely rude and nasty ones.
We left everyday in fear for my parent's care. Saw one patient lying on his floor for an hour. Senior staff care when they check you in but then make you feel like you are an intrusion to them for asking for health updates. The doctors associated were disappointing as well. Please look elsewhere.
The facility needs some updating however the Rehab staff is excellent
Beautiful place with very bad care. If your loved one has any dementia they will either live their life out in the hallway or be evicted. 3 falls in one week including two where staff was supposedly assisting.
Hopkins Center is a disgrace…absolutely disgusting. The staff is rude and ignorant and don't care about patients or appearances. Years ago when it was actually used for a cursing home and rehab it was okay. Now it's full of nothing but methadone drug addicts and incompetent staff. Doesn't even deserve one star.
Place is a DUMP!!! The staff is surly and do not respond properly to patients needs.They cant even get my sisters GLUTEN FREE DIET straight-several times she had to send food back due to improper food and today they gave her NON Gluten free food and it made her sick.The nurse could care less about the patients
The place looks good on the surface but look closer-I WOULD NOT PUT MY WORST ENEMY IN THERE!!!!
The dementia units needs to be remodeled . Yes the unit keeps the residents from wondering but what I observe the staff does not supervise them to the bathroom for sanitary reasons. I feel bad for the ones that don't have families to visit