Pro's / Good
Alden had a very nice décor. Most of CNA's were very nice to my loved one. Most of the nurses really tried to help. It appeared clean and my loved one was kept clean. Food was just ok.
Negative's / Con
Problems with staff - Two nurses (that I can not name as per terms) were very abusive to my loved one. Very ageist, controlling and condescending. Stone walled me on giving information of care. Over medicated on some meds and other important meds not given at all. Complained to management and was blown off on all my concerns. The director of nursing was very unprofessional and rude to me when I told her of my concerns. I also had a problem with the billing department, I went to the nurses station and asked to speak to this person and one of the CNA's said oh…so and so is always nasty to everybody.
Put tray/ food table across the room out of my loved one's reach. Also moved the phone out of my loved one's reach. I moved it back every time I went there and it was always moved away.
Dropped my loved one and ended up with bruising. Loved one had bed sores.
Calling anyone for help takes 15-30 minutes when you put the call light on. (A lot of the CNA's are young and you will find them on their phones in the evening).
Said services were preformed when they were not. (They said they were doing physical therapy when I found out they indeed were not because there was not a Dr's release). So watch your paperwork, get the information directly from your doctor and keep on them if your loved one is here. The director of physical therapy is very unprofessional.
Not family friendly - room is small and the chair's are horrible. No privacy if you have a roommate. Have to sit on the floor. No place to purchase something to drink or eat. (Remember to bring your own) Don't eat the popcorn it isn't very good. Get home care if you can. I am sorry I did not in the beginning. This place needs to address their staffing and care problems stat.