Review of Alden Estates of Shorewood

1 Star User Review

The first time my mother was there, things went pretty well, but now it is the third time and things are horrible. She is unable to get up and out of bed by herself and when she pushes her call light it sometimes takes hours for a response. What if it was an emergency? No one even comes to check to see what she needs, they just don't acknowledge it at all. Today she was still in bed at 10:30 and waiting in agony to go to the bathroom. The last time she was there, she was home for one day before ending up in the ER again with Congestive Heart Failure and a severe UTI. They say there are only two CNA's on the floor, but that's not the patients fault. If they need extra help, there are a lot of people who would love a job. When seniors need extra care, it sure is a shame that they can't or aren't treated with respect. Something needs to be done to make this facility better. Maybe the state needs to be called and have them reported for neglect.