Review of Alden Estates of Shorewood

1 Star User Review

I don't advise anyone bringing their loved ones here. This home is COMPLETELY short staffed, and they're aware of it but do nothing! I have seen call lights on for 20-40 minutes, even longer on some of my visits. I have heard patients calling out into the hallway for help going to the washroom. The girls in the red are nice but I often see them doing things that aren't professional in the least! There would be days when I would wait for them to ask about activities and they never came! Then when I would later ask, they would claim that nobody was in the room. Not true at all. We were ignored. I have witnessed them and the therapists using their phones in front of patients. This company cares about nothing but appearance. There are a few great nurses here that are amazing and do wonders for patients. However, it is poorly managed and sometimes I feel they just didn't care.