I have lived at Windsor Post-Acute Care Center of Hayward for almost 4 years now and have yet to really have any major complaints.
Lets start with housekeeping as that was the first thing I noticed when I came through the door for the first time: as an unusually young man for these facilities of almost 34, I have been in far more than my fair share of these types of facilities all over the San Francisco Bay Area, and most commonly, I have found that when you come through the door, the first scent that hits you is dirty laundry and urine and bowel movement soaked garbage. Not here - when I first walked through the door, and every day since then, I most commonly smell a CLEAN smell. They're not at all afraid to use cleaning products here!
Nursing (RN's/LVN's/CNA's): Unlike a great deal of the other Residents here, I understand that the Nursing Staff tend to get busy and I'm not their only patient they have to tend to. When I need something and they're not there to help me IMMEDIATELY, I don't get upset. Then again, I'm not left waiting very long anyway - they always come to me and tell me what's going on and give me a general "heads up" as to when they can come help me if they're going to be busy for an extended time. Of course, if it's urgent, they'll help me right away.
Dietary: I'm known as a picky, picky, picky eater. This (and several other facilities, I'm sure,) have pre-planned menus. That said, our Dietary Staff always has a backup plan in place for myself and anyone else who may not like whatever is on the menu for any given day. There has NEVER been a day where I received food I didn't like and I had to eat it.
Laundry: Most personal clothing is washed, dried and returned within 1-2 days. (Shh!) The only frustration is occasionally, you may end up with the wrong person's clothing. No big deal though, just return it to the Laundry Department and they'll re-deliver correctly - they're great about it.
I can't say much else about the Staff - The Administration Staff and the Maintenance Supervisor are the best in the business. They bend over backward, forward, and sideways, if needed, to make sure your needs are met and your stay at Windsor Post-Acute Care Center of Hayward is as wonderful and comfortable as possible.