User Submitted Reviews

Windsor Post-Acute Care Center of Hayward Hayward, California 94544

I have lived at Windsor Post-Acute Care Center of Hayward for almost 4 years now and have yet to really have any major complaints.

Lets start with housekeeping as that was the first thing I noticed when I came through the door for the first time: as an unusually young man for these facilities of almost 34, I have been in far more than my fair share of these types of facilities all over the San Francisco Bay Area, and most commonly, I have found that when you come through the door, the first scent that hits you is dirty laundry and urine and bowel movement soaked garbage. Not here - when I first walked through the door, and every day since then, I most commonly smell a CLEAN smell. They're not at all afraid to use cleaning products here!

Nursing (RN's/LVN's/CNA's): Unlike a great deal of the other Residents here, I understand that the Nursing Staff tend to get busy and I'm not their only patient they have to tend to. When I need something and they're not there to help me IMMEDIATELY, I don't get upset. Then again, I'm not left waiting very long anyway - they always come to me and tell me what's going on and give me a general "heads up" as to when they can come help me if they're going to be busy for an extended time. Of course, if it's urgent, they'll help me right away.

Dietary: I'm known as a picky, picky, picky eater. This (and several other facilities, I'm sure,) have pre-planned menus. That said, our Dietary Staff always has a backup plan in place for myself and anyone else who may not like whatever is on the menu for any given day. There has NEVER been a day where I received food I didn't like and I had to eat it.

Laundry: Most personal clothing is washed, dried and returned within 1-2 days. (Shh!) The only frustration is occasionally, you may end up with the wrong person's clothing. No big deal though, just return it to the Laundry Department and they'll re-deliver correctly - they're great about it.

I can't say much else about the Staff - The Administration Staff and the Maintenance Supervisor are the best in the business. They bend over backward, forward, and sideways, if needed, to make sure your needs are met and your stay at Windsor Post-Acute Care Center of Hayward is as wonderful and comfortable as possible.

Windsor Gardens Care Center of Hayward Hayward, California 94541

This place is not the place you want to bring your loved ones. Both my grandmother and grandfather were brought here and both died shortly after being brought here. Now, originally each were taken to Eden Medical center in Castro valley, for illnesses that were not terminal. For example, my grandmother has gall stones which were removed at Eden and she was released to Windsor gardens a week later. However, at Windsor gardens, she was said to be recovering well, but 3 weeks later became septic. Windsor had her taken back to Eden were she recovered again and was released to Windsor, and then somehow got Bilateral Pneumonia. She then passed away at Eden. The same things kept happening with my grandfather, he always seemed okay, like he was getting better, but after a week or so of being at Windsor, he would get sick again. He passed away after all of they back and forth as well. One day, when I went to see my grandma, I was observing the nurses during lunch time and I almost couldn't hold my tears. I watched 2 of the female nurses, literally pick on a woman with Alzheimer's who did not speak english. They were making fun of her and taking her doll from her and making her very upset right in front of me. Then, one began to feed a patient who seemed to be paralyzed and was shoveling the most disgusting mush into her mouth over and over again. She wasn't even paying attention just shoving food in her mouth while the women slowly gummed at the mush. The nurse had the food spilling out the the woman's mouth and would barely clean it off her face. All she would do is use the spoon to scoop it up and then shove it back into her mouth. There was another male nurse who came over said "hey, that's my feeder, that's my feeder", I couldn't believe it. She is a patient not an animal!. I was getting so upset watching these nurses treat these patients like animals in a zoo. I hope to never have to bring any other family members to this place. It has been a horrible experience for my family in the last year.

Hayward Healthcare & Wellness Center Hayward, California 94545

Worse place my sister has ever been. She will never go to this place again for rehab.the food is terrible. Most of it can not be eaten. Upper staff has been caught in lies. No way!

Hayward Healthcare & Wellness Center Hayward, California 94545

unfortunately this place is less then desirable. some but few staff are great. there have been meetings with directors and staff regarding care and no change. also they must be in cohoots with st rose hospital and are getting some kind of a kick back because they REFUSE to take pts to her regular specialists as directed by drs and st rose is for life or death emergencies only. that was also discussed in meetings with directors and never upheld. im constantly ignored at the front desk as are other visitors and vendors. there could be someone sitting there on their phone or chatting and they wont stop what they are doing to address any needs or questions you may have. things are constantly stolen from pts. they are never on top of changing dressings for their pts. i even have one recorded where a nurse is telling a pts to wait to be changed and that they had things to do! what kind of care is that?! its unfortunate that ppl who cant afford 5* treatment need to settle for horrible care, knowing that if that were their family member they would go about things differently. its a shame.

Hayward Healthcare & Wellness Center Hayward, California 94545

my father is at this facility and having been there every day to visit with him i feel i can give a honest review. I believe the patient care is very good and it seems to me that the staff really care about their patients. Everyone has been so nice and easy to deal with at this troubleing time for my dad and my family. The food looks and smells real good and it must taste real good as my dad is eating it everyday and he is very picky. the only somewhat negative thing i have to say is that the facility itself needs to be upgraded. the patient rooms are pretty drab and could use some paint and maybe some new flooring, new curtains, drapes. It would brighten up the patients rooms and therefore make them happier… I would and will recommend this facility if anyone ever asks about a healthcare center. thanks again for taking such good care of my dad.. jude (maggie) andrews 3/31/2012

Windsor Post-Acute Care Center of Hayward Hayward, California 94544

Workers don't introduce themselves on initial encounter. Very nice people once they start talking. I asked the nurse to refill my water pitcher and she never returned. Place is too noise. No TV in room. No visitor's basket with hygiene items. No one offered to wipe by body. I couldn't do it my self. Other patients come in my room without my permission. Quanity of food not enough to feed a child. Food doesn't taste good.

Hayward Healthcare & Wellness Center Hayward, California 94545

They have good care but have a problem with patients items disappearing. My elderly friend is residing there and her dentures and new pair of classes have vanished. The administration blames the residents for misplacing every thing and refuse to admit that they have a problem with some of their employees. They do admit that nothing of value should be left with the resident but then Glasses and dentures are of a necessity. Also, they seem to imply that there are rules for doing things that they themselves don't adhere to them and keep on advancing excuses when they themself dont follow them. Otherwise they do look after the patients, but dont have a clear system for taking responsibility for lost/stolen patient items. I would rate them a four for physical patient care but a one for awareness when it comes to patients missing items/property.